D072 Fundamentals for Success Flashcards
Define Ethics
Reflects beliefs about what is right & what is wrong.
Define legal
Permissible or in conformity with the law of the land.
Example of legal-ethical
Physician treating a sick patient.
Example of legal-unethical
Paying employees minimum wage without any increase over time.
Example of illegal-ethical
Speeding to get someone to the hospital.
Define values
things that are considered most important to a person.
Define morals
System of beliefs
Define organizational ethics
Branch of applied ethics that focuses on rules, principles, and standards within business activities.
Define societal issues
Common problems in present-day society
Define internal policy
Standards of behavior expected from employees
Define stakeholder issues
An individual, group, or organization that’s impacted by the outcome of a project or a business venture.
Define personal issues
Problems or challenges in an individuals personal life.
Define organizational culture
Considered one of the most important measures of the effectiveness of an organization.
What is the purpose of the CVF model?
Used to study how an organization and it’s culture fit in it’s environment.
What is cultural diversity?
The existence of a variety of cultural or ethnic groups.
What are the 4 concepts that comprise the CVF model?
Collaborate (clan), Create (Adhocracy), Compete (market), and Control (Hiearchy)
What are the two axes of the CVF model?
Horizontal (Internal vs External) & Vertical (Flexibility vs stability)
Describe a clan culture.
More family oriented & flexible
Describe hierarchy culture.
Internally focused on internal processes
Describe a market culture
Externally focused on competition
Define an adhocracy culture
dynamic, entreprenurial, creative workplace
Define power.
The ability to influence the behavior of others to get what you want.
Define influence tactics
The way individuals influence one another in organizations.
Define rational persuasion
Most frequently used tactic using facts and data
Define inspirational appeals
Uses values, emotions, and beliefs to gain support
What are the six sources of power used by leaders?
Legitimate, Reward, Coercive, Expert, Information, and Referent.
Where does legitimate power come from?
From one’s organizational role or position.
What is reward power?
The sup can provide a bonus if goals are met.
Example of Coercive Power.
Meet sales goal or get replaced.
Reward Power vs Coercive Power
Reward is if something positive, coercive is results from something negative.
Define Expert Power.
Based on knowledge or skill recognized for expertise.
Information Power vs Expert Power
Information power is based on control over information while expert power is based on skills & knowledge.
