D072 Fundamentals for Success

Question 1

Define Ethics

Answer 1

Reflects beliefs about what is right & what is wrong.

Question 2

Define legal

Answer 2

Permissible or in conformity with the law of the land.

Question 3

Example of legal-ethical

Answer 3

Physician treating a sick patient.

Question 4

Example of legal-unethical

Answer 4

Paying employees minimum wage without any increase over time.

Question 5

Example of illegal-ethical

Answer 5

Speeding to get someone to the hospital.

Question 6

Define values

Answer 6

things that are considered most important to a person.

Question 7

Define morals

Answer 7

System of beliefs

Question 8

Define organizational ethics

Answer 8

Branch of applied ethics that focuses on rules, principles, and standards within business activities.

Question 9

Define societal issues

Answer 9

Common problems in present-day society

Question 10

Define internal policy

Answer 10

Standards of behavior expected from employees

Question 11

Define stakeholder issues

Answer 11

An individual, group, or organization that’s impacted by the outcome of a project or a business venture.

Question 12

Define personal issues

Answer 12

Problems or challenges in an individuals personal life.

Question 13

Define organizational culture

Answer 13

Considered one of the most important measures of the effectiveness of an organization.

Question 14

What is the purpose of the CVF model?

Answer 14

Used to study how an organization and it’s culture fit in it’s environment.

Question 15

What is cultural diversity?

Answer 15

The existence of a variety of cultural or ethnic groups.

Question 16

What are the 4 concepts that comprise the CVF model?

Answer 16

Collaborate (clan), Create (Adhocracy), Compete (market), and Control (Hiearchy)

Question 17

What are the two axes of the CVF model?

Answer 17

Horizontal (Internal vs External) & Vertical (Flexibility vs stability)

Question 18

Describe a clan culture.

Answer 18

More family oriented & flexible

Question 19

Describe hierarchy culture.

Answer 19

Internally focused on internal processes

Question 20

Describe a market culture

Answer 20

Externally focused on competition

Question 21

Define an adhocracy culture

Answer 21

dynamic, entreprenurial, creative workplace

Question 22

Define power.

Answer 22

The ability to influence the behavior of others to get what you want.

Question 23

Define influence tactics

Answer 23

The way individuals influence one another in organizations.

Question 24

Define rational persuasion

Answer 24

Most frequently used tactic using facts and data

Question 25

Define inspirational appeals

Answer 25

Uses values, emotions, and beliefs to gain support

Question 26

What are the six sources of power used by leaders?

Answer 26

Legitimate, Reward, Coercive, Expert, Information, and Referent.

Question 27

Where does legitimate power come from?

Answer 27

From one’s organizational role or position.

Question 28

What is reward power?

Answer 28

The sup can provide a bonus if goals are met.

Question 29

Example of Coercive Power.

Answer 29

Meet sales goal or get replaced.

Question 30

Reward Power vs Coercive Power

Answer 30

Reward is if something positive, coercive is results from something negative.

Question 31

Define Expert Power.

Answer 31

Based on knowledge or skill recognized for expertise.

Question 32

Information Power vs Expert Power

Answer 32

Information power is based on control over information while expert power is based on skills & knowledge.