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D072 Flashcards

1
Q

Ability

A

Possession of the means or skill to do something

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2
Q

Active listening

A

Giving the sender full, undisturbed attention with the intention of fully receiving his or her message

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3
Q

Aggressive communicator

A

Forceful communication style often carried out in a loud and hostile manner

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4
Q

Assertive communicator

A

Productive communication style used by those who express their ideas while listening attentively to others

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5
Q

Attraction–selection–attrition (A–S–A)

A

A theory holding that (1) individuals are attracted to organizations whose members are similar to themselves in terms of personality, values, interests, and other attributes; (2) organizations are more likely to select those who possess knowledge, skills, and abilities similar to the ones their existing members possess; and (3) over time, those who do not fit in well are more likely to leave

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6
Q

Attrition

A

The unpredictable and uncontrollable but normal reduction of work force due to resignations, retirement, sickness, or death

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7
Q

Autocratic style

A

Leadership style that keeps close control over subordinates and does not seek much input from others

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8
Q

Barrier to effective communication

A

Factor that prevents the receiver from receiving and understanding the message accurately

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9
Q

Behavioral Event Interviews

A

Guided interview questions where individuals describe their thoughts and feelings during specific situations and a coach helps establish a development plan

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10
Q

Channel

A

Means of passing information from sender to recipient, such as via face-to-face meeting or telephone call

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11
Q

Code of ethics

A

Guide that publicly sets out an organization’s key values and ethical obligations

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12
Q

Coercive power

A

Ability to take something away or punish someone for noncompliance

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13
Q

Communication

A

Sharing understanding and meaning via oral, nonverbal, and written forms

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14
Q

Communication style

A

Dominant way in which an individual interacts and exchanges information with others

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15
Q

Consideration

A

The relationship-oriented behaviors of a leader

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16
Q

Corporate culture

A

The attitudes, values, and standards of behavior that distinguishes one organization from another

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17
Q

Corporate social responsibility (CSR)

A

Philosophy in which a company voluntarily engages in actions that benefit society, be it economically, socially, politically, or environmentally

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18
Q

Cultural alignment

A

Linking of organizational goals with the employees’ personal goals

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19
Q

Cultural diversity

A

The existence of a variety of cultural or ethnic groups within a workplace

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20
Q

CVF model

A

Framework for assessing organizational culture and organizational dynamics

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21
Q

Design thinking

A

A method of problem-solving strategy wherein the data collected are expressed visually in order to create new strategies, ways, and methods to solve problems, create opportunities or strengthen weaknesses

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22
Q

Effective communication

A

When information transmitted is interpreted by the receiver in the way it was intended by the sender

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23
Q

Emotional intelligence

A

The capacity to be aware of, control, and express one’s emotions, and to handle interpersonal relationships judiciously and empathetically

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24
Q

Emotional quotient

A

The level of a person’s emotional intelligence, often as represented by a score in a standardized test

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25
Q

Empathy

A

Being attuned and sensitive to the emotional states of others

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26
Q

Employee-member-centered behaviors

A

Behaviors that focus on supporting employees

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27
Q

EQ

A

The level of a person’s emotional intelligence, often as represented by a score in a standardized test

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28
Q

Ethics

A

Principles that serve as a guide about how to behave

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29
Q

Expert power

A

Power based on knowledge and special skill or experience

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30
Q

Formal leaders

A

A person who is officially designated as the leader of a group

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31
Q

Greenwashing

A

When organizations carry about CSR missions in an inauthentic way, using them to increase publicity rather than to spur real change

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32
Q

Idealized influence

A

Form of transformational leadership in which a leader models behaviors and attitude that subordinates choose to emulate

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33
Q

Illegal-ethical

A

Dilemma in which the ethical choice would be in violation of established laws

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34
Q

Individual contributori

A

An individual contributor is someone uses their personal skills to contributes to a team

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35
Q

Individualized consideration

A

Form of transformational leadership in which a leader takes the time to learn about the talents of each individual and puts them to good use

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36
Q

Influence tactics

A

The way individuals attempt to influence one another in organizations

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37
Q

Information power

A

Power that stems from when a leader possesses knowledge that others need or want

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38
Q

Initiating

A

The task-related behaviors of a leader

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39
Q

inspirational appeals

A

Engage values, emotions, and beliefs to gain support for course of action

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40
Q

Inspirational motivation

A

Form of transformational leadership in which a leader inspires a passionate vision among subordinates or the organization itself

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41
Q

Intellectual stimulation

A

Form of transformational leadership in which a leader recognizes the intellect of subordinates and empowers them to contribute towards the success or vision of the organization

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42
Q

Intelligence

A

The ability to acquire and apply knowledge and skills

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43
Q

intelligence quotient

A

A number representing a person’s reasoning ability as compared to the statistical norm or average for their age

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44
Q

Internal transparency

A

Degree to which an organization operates with openness, communication, and accountability

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45
Q

International business culture

A

Variations in attitudes, values, goals, and practices shared by individuals, organizations, or societies based on geography

46
Q

Job-centered behaviors

A

Refers to supervisory functions, such as planning, scheduling, coordinating work activities, and providing resources

47
Q

Journaling

A

Self-reflective process of recording thoughts and emotions from day to day, in order to identify patterns

48
Q

Knowledge

A

Facts, information, and skills acquired by a person through experience or education

49
Q

Laissez-faire style

A

A largely “hands-off” leadership style that provides considerable freedom to subordinates

50
Q

Leader

A

A person who holds a dominant position within a field and can exercise a high degree of control or influence over others

51
Q

Leadership

A

The activity of leading a group of people or an organization or the ability to do this

52
Q

Legal

A

An act that is allowed or is in conformity with the law of the land

53
Q

Leadership style

A

Manner and approach of providing direction, implementing plans, and motivating people

54
Q

Legal-ethical

A

When the law and personal or organizational ethics are in accordance with each other

55
Q

Legal-unethical

A

Dilemma in which established laws are not in accordance or do not uphold the ethical choice

56
Q

Legitimate power

A

Power that comes from one’s organizational role or position

57
Q

Locus of control

A

Extent to which an entity believes the current and anticipated circumstances, and its response to them are within its control

58
Q

Machiavellian

A

Cunning, scheming, and unscrupulous

59
Q

Manager

A

An individual who oversees a certain group of tasks, or a certain subset of a company and often has a staff of people who report to them

60
Q

McKinsey 7-S

A

An organizational model developed in the 1980s by Tom Peters and Robert Waterman (the authors of In Search of Excellence) that analyzes seven key internal aspects of an organization that need to be aligned if it is too achieve its objectives and improve performance

61
Q

Mechanistic

A

Hierarchical, bureaucratic, organizational structure characterized by (1) centralization of authority, (2) formalization of procedures and practices, and (3) specialization of functions

62
Q

Meditation

A

Focusing all of your energy and attention on one specific area of the present moment

63
Q

Mindfulness

A

Consciousness of the present moment

64
Q

Morals

A

Rules people develop as a result of cultural norms and values and are, traditionally passed down through generations and characterize a cultural group

65
Q

Motivation

A

Emotional tendencies that impact your ability to reach personal goals

66
Q

Nonverbal communication

A

Expressing information without the use of spoken or written words, such as using body language, tone of voice, facial expressions, and even silence

67
Q

Oral communication

A

Expressing information or ideas through spoken words

68
Q

Organic

A

Organizational structure characterized by (1) flatness: communications and interactions are horizontal, (2) low specialization: knowledge resides wherever it is most useful, and (3) decentralization: great deal of formal and informal participation in decision-making

69
Q

Organizational culture

A

The shared values, beliefs, and norms of an organization that affect the strategies and operating procedures of the business

70
Q

Organizational ethics

A

Rules, principles, and standards for deciding what is morally right or wrong when doing business

71
Q

Organizational structure

A

A system used to define a hierarchy within an organization

72
Q

Participative style

A

Leadership style that seeks input from subordinates

73
Q

Passive communicator

A

Tentative communication style used by those who are hesitant to speak up

74
Q

Passive-aggressive communication style

A

Indirect communication style that uses hidden messages to express needs and ideas

75
Q

Pentagon Papers

A

Illegal-ethical conflict in which U.S. government officials leaked top secret papers to inform the public about government actions during the Vietnam War

75
Q

People-oriented style

A

Leadership style that is primarily concerned with interpersonal relations in the workplace

76
Q

Person–job fit

A

The degree to which a person’s skill, knowledge, abilities, and other characteristics match the job demands

77
Q

Person–organization fit

A

The degree to which a person’s values, personality, goals, and other characteristics match those of the organization

78
Q

Personal Communication

A

Information that is exchanged between sender and recipient for personal purposes

79
Q

Personal competencies

A

Emotional intelligence competencies related to self-awareness, self-regulation, and motivation

80
Q

Personal ethics

A

Codes, principles, and values that shape our interactions with others

81
Q

Personality

A

The relatively stable feelings, thoughts, and behavioral patterns a person has

82
Q

Power

A

The ability to influence the behavior of others to get what you want

83
Q

Process management

A

The management initiative to design work processes so that they align with the organization’s strategic goals

84
Q

Professional communication

A

Information that is exchanged in a business context for the commercial benefit of an organization

85
Q

Rational persuasion

A

Using facts, data, and logical arguments to try to convince others that your point of view is the best alternative

86
Q

Referent power

A

Ability of the leader to influence people because of their attraction and respect to the leader

87
Q

Rehearsing

A

When the receiver is preparing what to say in response instead of actively listening to sender’s message

87
Q

Relationship management

A

Part of a strategy to engage existing customers in order to retain them and understand their evolving needs or demands. It is a business paradigm where a business views the association with its patrons as an ongoing relationship rather than a mere transaction

88
Q

Reward power

A

Ability to grant a reward to an employee in exchange for job performance

89
Q

Sarbanes–Oxley Act (SOX)

A

Law aimed at improving corporate transparency by requiring clear reporting practices

90
Q

Self-awareness

A

Knowing your inner preferences, beliefs, and resources in order to recognize patterns in your behavior and thoughts

91
Q

Self-regulation

A

Controlling your thoughts and impulses in order to manage your internal state

92
Q

Simulation Feedback

A

Participation in challenging emotional intelligence simulations in order to receive feedback on EQ competencies

93
Q

Situational Theories of Leadership

A

Leadership theory that suggests that to be effective, leaders must adapt their style based on the circumstances

94
Q

Skills

A

Experience and behaviors associated with the application of knowledge

95
Q

Social competencies

A

Emotional intelligence competencies related to empathy and social skills

96
Q

Social skills

A

A broad range of behaviors related to managing relationships with others

97
Q

Stakeholders

A

Those who have a stake in the performance and output of an organization, such as employees, unions, investors, suppliers, consumers, local and national governments, and communities

98
Q

Supportive communication

A

Used to preserve a positive relationship between communicators while still addressing the problem at hand

98
Q

Surveys

A

Questionnaires that track preferred actions in specific emotional intelligence situations

99
Q

Task-oriented style

A

Leadership style that is primarily concerned job tasks

100
Q

Transactional leadership

A

Leadership style that assumes employees have their own desires and will not be motivated without extrinsic rewards from leadership

101
Q

Transformational leadership

A

Leadership style that assumes it is possible to intrinsically motivate employees so that their desires match those of leadership

102
Q

Values

A

Stable life goals that people have, reflecting what is most important to them

103
Q

Wechsler Adult Intelligence Scale

A

An IQ test designed to measure intelligence and cognitive ability in adults and older adolescents

103
Q

WGU Code of Student Conduct

A

The organizational code of ethics that governs responsible and respectful behavior at WGU

104
Q

World Trade Organization (WTO)

A

International organization tasked with promoting global trade, enforcing common trade regulations, and helping promote ethical behavior among members

104
Q

Whistleblowers

A

Those who tell the public or the authorities about alleged misconduct occurring in a government department, private company, or organization

105
Q

Written communication

A

Expressing information in the form of written words

D072 (1 decks)

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