CWT1 Flashcards
Explain what constitutes a profession.
i. A vocation or occupation characterized by special knowledge and skills applied and dedicated to the improvement of society.
ii. Some basic requirements are:
1. Ethical Behavior
2. Preparation through training & education
3. Continued development
4. Dedication to public service above personal achievement
iii. Military Profession
1. Preserve the Peace
2. Support National Policy
3. Implement National Objectives
4. Overcome any nation responsible for aggressive
acts that imperil the peace and security of the
United States
b. Describe the three characteristics of a profession according to Samuel P. Huntington
i. Expertise
1. A profession centers around a specific set of skills and a body of knowledge that is learned through extensive education and experience. This specific skill and knowledge sets the profession apart from laymen who do not possess them; the expertise also aids in developing universal standards of conduct and performance for the members of the profession.
a. Technical Component: Learning the “tools of the trade”
b. Theoretical or intellectual component: involves understanding of “how” and “why”
c. Broad liberal component: involves the ability of professionals to understand the role of their profession in the economic, social, political, and cultural milieu of their society.
ii. Responsibility
1. Professionals are held to a certain standard and it is their responsibility to uphold them.
iii. Corporateness
1. Shared sense of belonging among members of a profession. Results from common bond of work.
c. Differentiate between an institution and an occupation. (based off Moskos theory)
i. An institution is legitimated in terms of value and norms, that is, a purpose transcending individual self-interest in favor of a presumed higher good.
1. Members of an institution are seen as following a calling and are described by words such as integrity, service, and excellence.
ii. An occupation is legitimated in terms of the marketplace. Supply and demand, rather than normative considerations, is paramount.
d. Explain why the US has its officers take an oath to support and defend the Constitution.
i. The military is service-oriented, where loyalty to standards of competence and the client’s needs are paramount. The officer’s clients are the people of the nation. Because the United States can no longer rely on the security of a force of part-time volunteers, the American people have placed their trust in the professional judgment of military officers. Officers swear to defend the Constitution, national values, and the American way of life.
ii. The constitution will withstand the time of this nation whereas taking an oath to a person would only withstand the time of that person’s life.
e. Explain the country’s expectations of its officers.
i. Society grants the military a great deal of autonomy because of its members’ high ethical behavior and trust
ii. Expectations include: patriotism, honor, integrity, loyalty to service above all else, competence, and self-sacrifice. .
a. Differentiate among the Air Force Core Values
i. Core Values Defined
1. The core values are a statement of those institutional values and principles of conduct that provide the moral framework for military activities. The professional Air Force ethic consists of three fundamental and enduring values of integrity first, service before self, and excellence in all we do.
ii. Air Force Core Values
1. Integrity first
a. It is the single most important part of character
b. Integrity is the willingness to do what is right, even when no one is looking.
c. Integrity is the moral compass of the military professional
d. Integrity is the adherence to a strong moral code and consistency in ones actions and values.
e. Airmen with integrity act with confidence, determination, and self-control in all they do to improve themselves and their contribution to the Air Force.
f. Airmen encourage the free flow of information within organizations and never shy from criticism.
2. Service before self
a. Service before self is not about the Air Force institution, it is about an enduring commitment and dedication of the individual Airman to the age-old military virtue of selfless dedication to duty at all times and in all circumstances.
b. It is a willingness to set aside one‘s needs and to make personal sacrifices
c. Air Force Airman have an understanding of the 24-hour-a-day commitment.
d. Service before self means taking the time and making the effort to properly plan and execute with precision regardless of the personal costs.
e. Service before self is total commitment to the highest ideals of personal sacrifice in defense of the Constitution and the United States.
f. However, service before self does not mean service before family
g. Service Before Self asks us to subordinate our personal interests, attitudes, and aspirations to the greater cause…It means that Airmen place the welfare of their peers and subordinates ahead of their own personal needs/comforts.
h. This value also demands that each airman keep faith in the system.
3. Excellence in all we do
a. This core value demands that airmen constantly strive to perform at their best.
b. It is not only a professional obligation by a moral responsibility as well.
c. It is a commitment to high standards and an understanding that each airman has been entrusted with our nation’s security.
d. We must always strive to meet or exceed standards objectively based on mission needs and continuously search for new and innovative ways to successfully accomplish the mission
e. On a personal level, airmen seek out and complete developmental education; work to stay in their best physical, mental, and moral shape; and continue to enhance their professional competencies
f. No airman wins the fight alone.
g. Airmen should aggressively protect and manage both human and material assets.
b. Identify the importance of Air Force Core Values to Airmen
i. The core values are a statement of those institutional values and principles of conduct that provide the moral framework for military activities.
ii. Why Have these Core Values in the Air Force
1. The core values tell us the price of admission to the Air Force itself.
2. They point to what is universal and unchanging in the profession of arms.
3. They help us get a fix on the ethical climate of an organization.
4. They serve as beacons vectoring us back to the path of professional conduct.
c. Summarize the impact of Air Force Core Values on personal and professional growth.
i. Airmen with integrity act with confidence, determination, and self-control in all they do to improve themselves and their contribution to the AF.
ii. Airmen encourage the free floor of info within the organizations and never shy from criticism.
iii. AF airmen have an understanding of the 24 hour a day commitment.
iv. Airmen place the welfare of their peers and subordinates ahead of their own personal needs/comforts.
v. On a personal level, airmen seek out and complete developmental education, work to stay in their best physical, mental, and moral shape and continue to enhance their professional competencies.
vi. No airman wins the fight alone.
vii. Airmen should aggressively protect and manage both human and material assets.
viii. Impact of core values
1. Personal growth and development
2. Professional growth and development
3. Human relations
a. Define ‘servant’ in terms of being a servant of the nation.
i. The concept of being a “servant” is uncomfortable to most Americans. The word conjures an image of forced obedience, of slavery, or of menial servitude in contrast to our shared belief in individual freedom. Yet, an officer makes a voluntary choice to serve the nation, to place the nation’s interests ahead of his or her personal desires. It is this voluntary commitment that forms the core of the oath of office, the solemn pledge to support and defend the Constitution of the United States. American officers embrace the concept of “service before self.”
ii. Officers agree to serve the country by fulfilling their duties to the best of their ability and to be loyal, not only to military superiors and branch of service, but to constitutionally elected and empowered leaders and, by implication, to the citizens of our great country.
b. Describe the relationship between servitude, the Constitution, and our second Core Value of Service before Self.
i. Members of the armed forces make an oath to serve the constitution and this service is a “service before self”
c. List the rights on which the declaration of independence is based.
i. Life, liberty, and the pursuit of happiness
d. Describe the purpose of each article of the Constitution. (7)
i. Article 1- legislative branch
ii. Article 2 – executive branch
iii. Article 3 – judicial branch
iv. Article 4 – regulates states powers
v. Article 5 – process of creating amendment
vi. Article 6 – status of constitution as supreme law of land
vii. Article 7 – addresses ratification and states constitution must take effect if 9/13 states ratify it.
a. Describe the three tiers of the enlisted force structure
- Junior Enlisted Airman Tier
a. Airman Basic (AB)
i. Pay grade E-1
ii. Responsibilities: - Adapt to the requirements of the profession of arms
- Gain knowledge of military customs, courtesies, Air Force standards
- Attain occupational proficiency
iii. Official term of address: Airman Basic or Airman
b. Airman (Amn)
i. Pay grade E-2 - Responsibilities:
a. Continue to learn and adapt to the profession of arms
b. Begin to show job proficiency
c. Still require significant supervision and support - Official term of address: Airman
c. Airman First Class (A1C)
i. Pay Grade e3 - Responsibilities:
a. Master skills in career field; become effective team members
b. Typically earn 5-skill level at this grade
c. Continued supervision is essential to technical and professional growth at this level - Official term of address: Airman First Class or Airman
d. Senior Airman (SrA)
i. Pay Grade: E-4
ii. Responsibilities: - Perform as skilled technicians and trainers
- Begin to develop supervisory and leadership skills
- Attend Airman Leadership School (ALS)—may serve as supervisors upon completion
iii. Official term of address: Senior Airman or Airman - Noncommissioned Officer Tier
a. Staff Sergeant (SSgt)
i. Pay Grade: E 5
ii. Responsibilities: - Highly-skilled technicians
- Supervise, train, and develop subordinates
iii. Official term of address: Staff Sergeant or Sergeant
b. Technical Sergeant (TSgt)
i. Pay Grade: E-6
ii. Responsibilities: - Organizational technical experts
- Develop subordinates
- Attend Noncommissioned Officer Academy (NCOA)
iii. Official term of address: Technical Sergeant or Sergeant - Senior Noncommissioned Officer Tier
a. Master Sergeant (MSgt)
i. Pay Grade: E-7
ii. Responsibilities: - Transition from technical experts and first-line
supervisors to operational leaders - Significantly increased responsibilities
- MSgt selects should enroll in & complete SNCO professional military education via distance learning
iii. Official term of address: Master Sergeant or Sergeant
b. Senior Master Sergeant (SMSgt)
i. Pay Grade: E-8 - Responsibilities:
- Key, experienced, operational leaders
- Continue professional development
ii. Official term of address: Senior Master Sergeant or Sergeant
c. Chief Master Sergeant (CMSgt)
i. Pay Grade: E-9 - Highest Air Force enlisted rank
- Operate at operational or strategic levels of leadership
- Superintendents and managers
- Provide senior enlisted leadership
ii. Official term of address: Chief Master Sergeant or Chief
ii. Purpose of enlisted force
- Provide an enlisted force structure that best meets mission requirements
- Provide a common, stable career structure for all enlisted personnel
- Provide all Airmen the opportunity for professional growth
b. Identify the special positions a senior noncommissioned officer can hold
i. Chief Master Sergeant of the Air Force (CMSAF)
1. Senior enlisted leader of the Air Force
2. Provides leadership to the Air Force
3. Advises Air Force Chief of Staff, Secretary of the Air Force, and Secretary of Defense on enlisted matters
ii. Command Chief Master Sergeant (CCM)
1. Senior enlisted leader in a wing, major command (MAJCOM), number Air Force (NAF, etc.
2. Provides leadership to the enlisted force of the organization
3. Advises commanders on enlisted matters
iii. Superintendent
iv. Squadron, group, or function at wing-level position
v. Provides leadership, management, and guidance to meet mission needs
vi. Work with commander and Command Chief Master Sergeant to execute mission accomplishment
vii. First Sergeant
1. Go-to for all readiness, morale, welfare, and quality of life issues within the organization
2. Advise commanders and command chiefs on morale, discipline, recognition, and professional development of enlisted Airmen
c. Describe significant milestones in the evolution of the noncommissioned officer.
i. Enlisted airmen arose in WW1. Purpose was to care for planes. Training in San Diego California.
1. WW1
a. Large need for planes and men during the war.
b. Under the Selective Service Act of 1917, the Air Service would receive men new to the military.
2. WW2
a. Basic training went from on the job training to a recruit/training location.
3. Enlisted Pilot Program
a. The 77th Congress enacted Public Law 99 on June 3,1941, which authorized the training of enlisted men as aviation pilots. On August 20, 1941, 183 enlisted men of the US Army Air Forces began pilot training just 2 months and 18 days after Congress approved the program.
d. State the purpose of each of the enlisted professional military education.
i. Enlisted professional military education
1. Airman leadership school
2. Noncommissioned officer academy
3. Senior noncommissioned officer academy
ii. Professional development
1. Community college of Air Fore
2. Civilian education
a. Identify the role of the president, the secretary of defense, and the joint chiefs of staff
i. President: is the senior military authority in the nation and as such is ultimately responsible for the protection of the United States from all enemies, foreign and domestic.
ii. Secretary of defense – plan, advise, carry out the nation’s security policies
1. 1947 – National Security Act establish civilian Secretary of Defense.
a. The secretary was in charge of a new overarching department called the National Military Establishment.
b. Created the Air Force!
2. Secretary is appointed by President.
3. Roles:
a. Support and defend constitution
b. Ensure security and interests of US
c. Uphold and advance the national policies and interests of US.
4. Policy: provides responsive, forward-thinking, and insightful policy advice and support to the Secretary of Defense, and the Department of Defense, in alignment with national security objectives
5. Intelligence: principal staff element of the Secretary of Defense for matters relating to intelligence. Serves as the Director of Defense Intelligence, acting as the primary military intelligence advisor to the Office of the Director of National Intelligence.
6. Personnel and readiness: Personnel requirements and management; National Guard & Reserve affairs; Health affairs; Training; Equal opportunity, morale, welfare, quality of life
7. Comptroller/Chief financial officer (CFO): DOD’s Budget and fiscal matters; DOD Financial policy; Financial management systems oversight; Business modernization efforts
8. Acquisition, technology and logistics: Supervising Department of Defense acquisition. Establishing policies for acquisition (including procurement of goods and services, research and development, developmental testing, and contract administration) for all elements of the Department of Defense. Establishing policies for logistics, maintenance, and sustainment support for all elements of the Department of Defense. Establishing policies of the Department of Defense for maintenance of the defense industrial base of the United States
iii. Joint chief of staff
1. The JCS prepares strategic plans and provides for the strategic direction of the Armed Forces. It reviews the plans and programs of unified and specified commands, considers major personnel and logistic requirements of the Armed Forces, and establishes unified doctrine. The JCS is also responsible for the assignment of logistic responsibilities to the military services, the formulation of policies for joint training, and the coordination of military education.
b. State the role of the armed forces policy council
- The Armed Forces Policy Council not only advises the Secretary of Defense on matters of broad policy relating to the Armed Forces, but also considers and reports on any other matters that, in the opinion of the Secretary, need attention. The Council consists of the Secretary of Defense (Chairman); the Deputy Secretary of Defense; Secretaries of the Army, Navy, and Air Force; the CJCS; the Under Secretaries of Defense; the Deputy under Secretary of Defense for Acquisition; the Army and Air Force Chiefs of Staff; the Chief of Naval Operations (CNO); and the Commandant of the Marine Corps.
c. Define unified and specified command.
i. Unified commands – comprises forces from two or more military services and falls under one commander. Once under this command, only the secretary of defense can transfer them.
1. Currently 9 unified commands exist.
ii. Specified commands – have broad, continuing mission, a specified command is normally composed of forces from one military service.
1. Currently none in existence
d. List the primary missions of the six geographically based unified combatant commands
i. USEUCOM: US European Command
1. Conduct military operations, international military engagements, and interagency partnering to enhance transatlantic security and defend the US forward. USEUCOM does this by establishing an agile security organization able to conduct full spectrum activities as part of whole of government solutions to secure enduring stability in Europe and Eurasia
ii. USPACOM: US Pacific Command
1. Protects and defends, in concert with other US government agencies, the territory of the US, its people, and its interests. With allies and partners, USPACOM is committed to enhancing stability in the Asia-Pacific region by promoting security cooperation, encouraging peaceful development, responding to contingencies, deterring aggression, and, when necessary, fighting to win.
iii. USCENTCOM: US Central Command
1. With national and international partners, USCENTCOM promotes cooperation among nations, responds to crises, and deters or defeats state and non-state aggression, and supports development and, when necessary, reconstruction in order to establish the conditions for regional security, stability, and prosperity
iv. USSOUTHCOM: US Southern Command
1. Ready to conduct joint and combined full-spectrum military operations and support whole-of-government efforts to enhance regional security and cooperation
v. USNORTHCOM: US Northern Command
1. Partners to conduct Homeland Defense and Civil Support operations within the assigned area of responsibility to defend, protect, and secure the US and its interests
vi. USAFRICOM: US Africa Command
1. Protects and defends the national security interest of the US by strengthening the defense capabilities of African states and regional organizations and, when directed, conducts military operations, in order to deter and defeat transnational threats and to provide a security environment conducive to good governance and development
a. Newest unified command
I. Explain the purpose, application, and scope of Air Force Doctrine Volume II—Leadership.
- Purpose: establish doctrinal guidance for leadership and force development
- Application: active duty, air force reserve, air national guard, civilians
- Scope:
a. Baseline for all AF leaders
b. Essential for mission success
c. Describes the proper use of air and space forces in military operations
d. Guide to exercise professional judgement rather than a set of inflexible rules
II. Describe the fundamental elements of Air Force leadership.
- Mission
a. Objective or task to be accomplished
b. Motivate, influence, and direct people to carry out the mission - Airmen
a. Heart of the organization
b. Performs the mission
c. Leader must care for, support, and develop people
d. Any airmen can simultaneously serve as both leaders an follower at every level of the AF
III. Summarize the components of Air Force leadership.
Institutional Competencies: Qualities coupled with occupational skill sets that AF leaders develop as they progress along levels of increase responsibility
- Personal Leadership: face-to-face, interpersonal relations that directly influence human behavior and values
a. Embodies Airmen culture
i. Ethical leadership
ii. Followership
iii. Warrior ethos
iv. Develops self
b. Communicating
i. Speaking and writing
ii. Active listening - People/Team Leadership: interpersonal and team building relationships that create a healthy climate
a. Leading people
i. Develops and inspires others
ii. Takes care of people
iii. Fosters diversity
b. Fostering Collaborative Relationships
i. Builds teams and coalitions
ii. Negotiating - Organizational Leadership: establishing structure, allocating resources, and articulating strategic vision
a. Employing Military Capabilities:
i. Operational and strategic art
ii. Unit, AF, Joint, and Coalition Capabilities
iii. Non-adversial Crisis Response
b. Enterprise Perspective
i. Enterprise Structure and Relationships
ii. Government Organization and Processes
iii. Global, Regional, and Cultural Awareness
iv. Strategic Communication
c. Managing Organizations and Resources
i. Resource stewardship
ii. Change management
iii. Continuous improvement
d. Strategic Thinking
i. Vision
ii. Decision-making
iii. Adaptability
I. Differentiate among the four stages of group growth.
a. Forming
i. Feelings: excitement, anticipation, optimism, wariness, uncertainty, guardedness
ii. Behaviors: deciding what is acceptable behavior, purpose, and procedures; establishing trust; no clear focus on task or problem; answer questions or complaints
b. Norming
i. Feelings: Acceptance, Cooperativeness, bonding, conformity, relief the group is headed in right direction
ii. Behaviors: confiding in one another, common goals, realistic group parameters, cohesion
iii. Overcoming groupthink: keep leader opinions silent initially, form subgroups, bring in outside experts, assign team critics/challengers, allow second-chance visit of an issue
c. Storming
i. Feelings: consensus turns to resistance, individual team members, members’ personalities, chance for success
ii. Behaviors: arguing and competing, bid for power and formation of cliques, disagreement with leader’s approach, testing boundaries
d. Performing
i. Feelings: insightfulness towards others, satisfaction towards the group’s progress
ii. Behaviors: constructive self-change, conflict management teamwork
II. Describe the differences between groups and teams.
a. Teams
i. Stronger sense of identification
ii. Common goals or tasks
iii. Member and task interdependence
iv. Differentiated and specialized roles
b. Group
i. None of the above characteristics are applicable
ii. More of a collection of individuals
III. Identify the characteristics of effective teams.
a. Characteristics
i. Defined mission, tasks, objective, or function
ii. Cooperation and communication
iii. Interdependence
IV. Identify the principles of effective teams.
a. Trust and confidence
b. Delegation and empowerment
c. Cooperation
d. Participation
e. Respect for individual
f. Clearly defined roles
g. Dedication and commitment
h. Loyalty
i. Communication
i. Be clear and direct
ii. Be concise
iii. Listen actively
iv. Avoid interrupting
j. Clarity of team goals
i. Everyone understands purpose and goals
ii. No confusion or disagreement
I. Summarize the objective of the Eight-Step Problem-Solving Process.
- Help airmen focus on problem-solving skills that affect the mission, work centers, and people
- Approach aimed to increase combat capability and making the AF more effective and efficient
- Remove waste and inefficiencies
- Increase productivity and asset availability
- Improve response time, agility and energy efficiency
- Sustain safe and reliable operations
II. Explain and identify the Eight-Step Problem-Solving Process.
- Clarify the problem
i. Recognize the correct problem by going to source and observe first hand
ii. State the problem: ensures everyone working effectively towards same goals
iii. Tools: go and see, value stream mapping, voice of customer - Break down problem and ID performance gaps
i. Gather and review key data
ii. B-SMART: balanced, specific, measurable, attainable, results focused, timely
iii. Value and waste analysis - Set improvement targets
i. Strategic: visions of what the organization strives to become
ii. Tactical: define performance level necessary to make strategic vision a reality - Determine root cause
i. Most vital step
ii. Avoid efforts directed towards symptoms
iii. Find deepest point with in sphere of influence
iv. Brainstorm - Develop countermeasures
i. Focus on selecting best solution
ii. Have common and agreeable criteria
iii. Factors of analyzing criteria: effectiveness, feasibility, impact
iv. Action plan: clear and detailed consensus and ownership - See countermeasures through
i. Collect data according to action plan: monitor system, determine performance of tasks
ii. Implement contingency plans
iii. Provide training - Confirm results and process
i. Review and reassess the solution
ii. Ensure plan produced intended results
iii. Monitor project for performance
iv. Return to previous steps as necessary - Standardize successful processes
i. Most commonly skipped
ii. Standardized successful improvements for the future
iii. Restart problem solving process
OODA Loop
- Observe: current situation, facts, known, unknown
- Orient: understand your situation and set goals
- Decide: select a course of action
- Act: Put your plan into action
a. State the mission and priorities of the USAF
i. Mission: To fly, fight, and win, in air, space, and cyberspace.
ii. Priorities
1. Continue to strengthen the nuclear enterprise
2. Partner with joint and coalition team to win todays fight.
3. Develop and care for airmen and their families
4. Modernize our air and space inventories, organizations, and training.
5. Recapture acquisition excellence.
b. State the function of the Secretary of the Air Force, Air Force Chief of Staff, and the Chief Master Sergeant of the Air Force
i. Secretary of the AF
1. Conducts the administrative affairs of the department and is directly responsible to the Secretary of Defense.
2. Manages fiscal spending, production, procurement, and legal plans and programs.
3. Not directly involved in military operations.
ii. Chief of Staff of the Air Force
1. Military head of the Air Force and is directly responsible to the secretary of the air force for the efficiency and operational readiness of the Air Force.
2. Member of the Joint Chiefs of Staff.
iii. Chief Master Sergeant of Air Force
1. Advisor to the CSAF on all issues of welfare readiness, morale, and proper utilization of enlisted force.
2. Highest enlisted level of leadership in the AF and represents their interests, as appropriate to the American public and to those in all levels of the government.
c. List the USAF organizational structure from the President to the flight level. Identify key elements within and related to a typical Air Force Wing structure
Constitution > Executive Branch > Sec Defense (DoD) > Sec AF > HQ USAF > MAJCOM > Numbered Air Forces > Wing > Group > Squadron > Flight
4 groups in a wing
- operations group
- maintenance group
- mission support group
- medical group
I. Explain the concept of Full Range Leadership
a. Involves a wide variety of behaviors depending on the situation
b. Encourages people to mimic trait but it should not be completely mimicked because make it your own and modify the actions so that you are your own leader – maybe problematic because traits might not fit your personality
c. Helps to resolve issues that arise in dynamic environments especially in the military
II. Identify elements of the Full Range Leadership Model
a. Laissez-faire
b. Transactional
c. Transformational
d. Dynamic progression through elements: represents an increasing impact on performance
III. Summarize the characteristic of laissez-faire,
a. The least successful in the military and should be avoided
b. Hands-off leadership – represents absence of action or abdication of command at times
c. Creates a confusing and chaotic environment
d. This is the least effective and least productive method
summarize transactional leadership
- Transactional
a. Focus is more on the day-to-day workings rather than inspiration of subordinates
b. Contract between leader and subordinates - Management by Exception (MBE): passive and active
a. MBE-Passive: only take action if something goes wrong
i. most reactionary form of MBE
ii. leader waits for things to go wrong
iii. constantly putting out fires
iv. reluctant reaction
b. MBE-Active: this is proactive and will try to actively find out what is wrong before it comes to you. Constantly monitoring performances and focus is more on mistakes and failures
i. Leader constantly monitors performance
ii. Focus is more on mistakes and failures
iii. Necessary at times but usually not effective
iv. MBE is less on relationship and more on correcting deviation from standard
c. Contingent Reward (CR)
i. Goal-directed
ii. Accomplish the task and receive a reward when it is achieved
iii. Motivation is a key component for CR
summarize 4 elements of transformational leadership
- Transformational
a. General
i. Focus is motivating and inspiring followers
ii. This is the best leadership model in the military that transforms people into better people
iii. This is the most effective and most effort
b. Individual Consideration
i. Aimed specifically at subordinate development
ii. Helps other identify and develop strengths
iii. The leader promotes self-development
iv. 2-way discussion is encouraged
c. Intellectual Stimulation
i. Leader stimulates creative thinking
ii. Questions established procedures
iii. Pushes subordinates to think about new solutions
iv. Improved ownership of the process increases performance and learn from other people’s mistakes
d. Inspirational Motivation
i. Leaders inspires and motivate subordinates
ii. Articulation of visions and expectations is key
iii. Subordinates gain confidence, and have a sense of purpose
iv. Important for people to have a sense of mission
e. Idealized Influence
i. Leader is a role model
ii. Actions and attributes are important
iii. Actions align with core values
iv. Attributes drive subordinates to emulate leader, and not mimic
v. Dedication to the mission, persistence, courage, and sacrifice
I. Describe the 5 personal conflict management styles
- Forcing
a. Don’t care about the person’s feelings but just do what you have been told
b. High assertiveness but low cooperation - Accommodating
a. More collaboration and accommodating to others
b. Concern of others is high
c. High cooperation but low assertiveness - Avoiding
a. Low cooperation and low assertiveness
b. However, avoiding is the worst because it will seem like whatever the unresolved issue is now setting precedence or the officer condones the certain situation or conflict - Compromising
a. Balance between the concern for others and concern for self
b. Medium cooperation and medium assertiveness - Collaborating
a. Low assertiveness and high cooperation
IV. Identify sources of conflict
- Personal Differences
a. Daily experiences are not judged on a common set of values
b. Conflicts tend to be emotionally charged
c. “People-focused” rather than “issue-focused” - Informational Deficiencies
a. Instructions may be interpreted differently
b. More factual and straightforward
c. Not about values and do not involve emotions - Role Incompatibility
a. Different entities have different goals
b. A common superior usually has to mediate - Environmental Stress
a. Shortage of resources
b. Uncertainty
c. Time can be a huge factor in terms of environment stress