Customer Stories

Question 1

Workday

Answer 1

Intuit

Walmart

RMS

Cloudera - the CEO of Workday is on the Cloudera board, and they see the value of having a separate solution for goals/OKRs

Opera Solutions - performance management really painful in Workday. HR leadership constantly chasing people down to do their reviews. Also, COO was focused on transforming the business from a consulting to a solutions-based business model. Switching from Workday to BetterWorks enabled an ongoing, open and aligned goal management process that made it clear what the company’s vision was and how each employee was contributing.

GoPro - Transitioning from a hardware business to a media and software platform. Workday couldn’t drive the alignment and agility necessary to support that transformation.

Question 2

CIO

Answer 2

Intuit

Schneider Electric

Question 3

Operational Excellence

Answer 3

Intuit

Walmart

Question 4

OKRs

Answer 4

Walmart
AOL
PwC
Cloudera - existing OKR process
Airbnb
Lumeris - failed with a customer Sharepoint  solution (55% engagement)
Plated - launched with Google Docs
Falcon Social

Question 5

Millenial

Answer 5

GoPro
DisneyABC
PwC

Question 6

Intuit

Answer 6

Intuit was managing the IT organization with huge painful spreadsheets - it was highly inefficient and silod way of managing people and goals. BetterWorks is helping them drive operational efficiency - they’ve seen a big uptick in employee communication, transparency - over 94% adoption and 74% of goals are aligned.

Question 7

BMW

Answer 7

In a recent employee survey at BMW, lack of transparency was a major pain point with limited visibility into top company goals and what other teams were working on. Capturing goals in Excel and Google Docs limited the ability to align and communicate around goals. BMW uses BetterWorks in their Technology Innovation Group to improve communication, collaboration and employee engagement through increased transparency. Usually on premise

Question 8

Walmart

Answer 8

Walmart struggled to clearly communicate the company goals through spreadsheets to all employees throughout the entire organization. After building and then killing their own internal tool, they decided to purchase BetterWorks for it’s ease of use and our consultative expertise on the OKR process. BetterWorks enables executives to clearly cascade top company goals, align their employees on achieving those goals and easily measure progress.

Question 9

RMS

Answer 9

RMS has a relatively old-school culture - they needed to revamp their talent dev process to align to their shift to a new business model. Workday, excel and word docs were not giving them the agility they needed. BetterWorks allows RMS to make goals clear for employees, quickly communicate changes, and drive a much more frequent cadence to their talent dev process.

Question 10

DisneyABC

Answer 10

DisneyABC struggled with an attrition rate of about ~40% of their millennial employees. After several years of failing to make SuccessFactors work, they needed a way to increase engagement by improving alignment and enabling their managers to give better feedback. Ben Sherwood, their President, chose BetterWorks to increase alignment, provide purpose to his employees, and enable continuous coaching from managers.

Question 11

AOL

Answer 11

AOL was undergoing a lot of change and recently announced the acquisition by Verizon. They needed a way to drive a more open and transparent work culture through company-wide OKRs. They even decided to go enterprise wide all in one shot as they knew this was a huge morale boost for the organization. Bill Pence the CTO sees BetterWorks as a critical part of the new modern etnerprise software stack.

Question 12

PwC

Answer 12

The PwC Google Alliance is a new, geographically dispersed organization that needed to drive results quickly. Additionally, their traditional performance process decreases engagement with their millennial workforce. BetterWorks helps them achieve operational excellence quickly and get alignment across a very georgraphically dispersed group.

Question 13

Schneider Electric

Answer 13

Schneider-Electric had recently announced a large 5-year strategic program in the CIO organization but historically had no way of tracking and measuring contribution. Their typical quarterly business reviews were a huge admin burden. BetterWorks is providing the CIO the strategy deployment mechanism that he needs to drive the communication, visibility and accountability necessary to execute on the plan.

Question 14

Cloudera

Answer 14

Cloudera saw the value in OKRs, but struggled for about a year to implement the process through PowerPoint, Excel, and Google Docs. In switching to BetterWorks to manage their OKR process they saved $520,000 for every 1,000 employees through increased efficiency and time savings. Additionally, the CEO of Workday is on the Cloudera board and they see the value of having a separate solution for goals/OKRs.

Question 15

Airbnb

Answer 15

Airbnb was using Google Docs for their OKR process, but their high-growth coupled with a global workforce made it too difficult to manage. They selected BetterWorks to easily view progress and maintain alignment on top company priorities.

Question 16

Instructure

Answer 16

Instructure felt like they were out of touch with their young, millennial employee base. Additionally, employees had infrequent visibility into company objectives and no visibility into peer objectives and results. The launch of BetterWorks has been extremely successful with a 90+% adoption rate and it has become core to Instructure’s management training program as they believe it’s an enabler of effective managers. Cross-functional communication and employee engagement has also increased dramatically.

Question 17

Lumeris

Answer 17

Lumeris implemented OKRs with a customer SharePoint solution, but only 55% of employees were participating after two quarters because it was so difficult to use. After switching to BetterWorks, Lumeris had a 94% employee adoption rate within the first quarter.

Question 18

Opera Solutions

Answer 18

Employees felt disengaged from the company mission due to a lack of clear objectives and poor communication. The performance management process was really painful in workday and HR leadership was constantly chasing people down to do their reviews. At the time, Opera’s COO was focused on transforming the business from a consulting to a solutions-based business model. Switching from Workday to BetterWorks enabled an ongoing, open and aligned goal management process that made it clear what the company’s vision was and how each employee was contributing to it.

Question 19

Plated

Answer 19

Originally launched OKRs throughout the company using Google Docs, however, as the company grew the lack of organization, access to goals, and progress tracking became an ongoing problem. In using BetterWorks, OKRs are now easily visible across all departments and for all employees which enhances accountability, feedback, and performance.

Question 20

Falcon Social

Answer 20

Falcon Social raised a large Series B round and was having difficulty maintaining alignment and keeping track of progress through Google Docs as the company scaled rapidly and added more office locations. Using BetterWorks as a centralized goal management platform drastically simplified the feedback and alignment process. They have 90% active usage on the platform and have high engagement from executives.

Question 21

GoPro

Answer 21

GoPro is a company with a young millenial employee base that is focused on transitioning from primarily a hardware business to a media and software platform as well. They couldn’t drive the alignment and agility necessary in Workday to support that transformation.

Question 22

Kroger

Answer 22

SuccessFactors

Question 23

Google Docs

Answer 23

BMW
Cloudera
Airbnb
Plated
Falcon Social