Customer Service Flashcards
1
Q
Interest in OE
A
- Geography
- Sustainable lifestyle
- Animal Rights Commitee
- Sustainability Week 2020
2
Q
Why customer service
A
- Emotional intelligence from volunteering
3
Q
Good customer service example
A
Hotel Barcelona
4
Q
Bad customer service example
A
Talk Talk
5
Q
Weeknesses
A
Self-critical
6
Q
Degree skills
A
- Communciation
- Teamwork
- Impact of consumption on environment
- Organisation
- Under pressure work
7
Q
Next 5 years
A
- Large renewable projects
- Growth of OE
- Mentor those in customer service positions
- Point of call for communication with businesses and clients
8
Q
Good customer service
A
- Empathising
- Personalised
- Knowledge
9
Q
Link to degree
A
- Impacts of consumption on environment
- Qualitative research - communication
- Diss was on sustainable lifestyles and interviewed strangers in Leicester
- Team work - presentations etc.
10
Q
Skills
A
- Teamwork
- Dedicated to OE
- Communication
- Emotional intelligence
- Problem solving
11
Q
Issue w/colleague
A
AR society
12
Q
Issue w/customer
A
Ring sizing
Went on to be loyal customer
