Customer Service Flashcards by jenna chavez | Brainscape

Q

No sé la repuesta

A

I don’t know the answer

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Q

pero

A

but

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Q

voy a encontrar una solución

A

I will find a solution

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Q

agradezco su paciencia

A

I thank you for your patience

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Q

lo entiendo

A

I understand

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Q

le ofrezco una disculpa

A

i apologize

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Q

le pido una sincera disculpa

A

I apologize sincerely

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Q

entiendo que esté molesto/a

A

I understand you are upset

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Q

entiendo su punta de vista

A

I understand your point of view.

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Q

vamos a trabajar juntos

A

We will work together

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Q

entiendo que sienta así

A

I understand that you feel that way

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Q

entiendo cómo se siente

A

I understand how you feel

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Q

¿Cómo puedo ayudarle?

A

how may I help you?

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Q

A veces

A

sometimes

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Q

mucho gusto

A

Nice to meet you

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Q

buenos días

A

good morning

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Q

¿Me puede decir su nombre?

A

May I have your name?

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Q

yo voy a comunicarme con usted

A

I will get in touch with you

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Q

¿necesita ayuda con algo más?

A

Do you need help with anything else?

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Q

que tenga un buen día

A

have a great day

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Q

el representante de atención a clientes

A

customer service representative

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Q

una llamada

A

a call

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Q

llamar

A

to call

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Q

sin costo

A

free of charge

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Q

la queja

A

complaint

Q

la retroalimentación

A

feedback

Q

insatisfecho

A

dissatisfied

Q

dañado

A

damaged

Q

defectuoso

A

defective

Q

quebrado

A

broken

Q

vencido

A

expired

Q

incompleto

A

incomplete

Q

demora

A

delay

Q

a tiempo

A

on time

Q

la garantía

A

warranty

Q

¿que busca?

A

What are you looking for?

Q

bueno

A

okay

Q

Sígame por favor

A

Follow me please

Q

por aquí

A

this way

Q

están para allá

A

they’re over there

Q

rebajando

A

lowering/discounting

Q

cuesta ____

A

it costs ____

Q

aquí está su cambio

A

here is your change

Q

¿quisiera usted un recibo?

A

would you like a receipt?

Q

el cheque regalo

A

the gift card

Q

el precio

A

the price

Q

¿quiere cambiarlo?

A

would you like to exchange it?

Q

bienvenido

A

welcome

Q

efectivo

A

cash

Q

tarjeta de crédito

A

credit card

Q

pase la tarjeta

A

slide the card

Q

firme aquí

A

sign here

Q

su recibo

A

your receipt

Q

una bolsa

A

a bag

Q

¿tiene su recibo de compra?

A

do you have your receipt?

Q

¿usted quiere retornar?

A

you want to return?

Q

repite

A

repeat

Q

te debo

A

i owe you

Q

con gusto

A

with pleasure

Q

morra

A

girl