Customer Service Flashcards
What is the correct greeting in drive-thru?
Welcome to Taco Johns, would you like to try a combo meal
How many times should you say “thank you” during an order?
At least twice
What is proper uniform?
Black or brown shoes, hat, nametag and clean shirt with clean black slacks
If an order takes longer than a minute, what must be offered to the customer?
An explanation with an apology
Name three things that should be checked outside prior to each shift?
Lot, outside trashes, landscaping, sidewalks, windows, menu boards
What is the standard drive thru speed time?
Up to 45 sec.
What must be done every order 2 times and helps increase sales?
Suggestive Sell
Name the three most important qualities of our potato oles?
Hot, Fresh, and thoroughly seasoned
On initial contact with customer at pickup window what must be done first?
Hand out drink or and food ready
After order is placed at menu board how does order taker close?
State total amount and instruct customer to pull ahead
What is the correct greeting in lobby?
Hi, would you like to try a combo meal
Name three things the cashier does when greeting the customer?
Smiles and greets customer, States Total, Thanks customer
How much time do you have to greet the customer from the time the headset beeps?
3 Seconds
What is the standard inside speed of service time?
Up to 60 Seconds
Name a proper closing to an order
Thank you. Have a good day.
