Customer Service Flashcards by Carlos Campa | Brainscape

Q

How can I help?

A

En qué puedo ayudarte

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Q

What can I do for you?

A

Que puedo hacer por ti?

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Q

Can you give me more details?

A

Puedes darme más detalles?

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Q

What exactly is the problem?

A

Cual es exactamente el problema

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Q

Making the complaint

A

Hacer una queja

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Q

I’m sorry, but / I’m afraid

A

Lo siento pero/ temo que no se podrá hacer esto

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Q

( The machine ), doesn’t work

A

(La máquina) no trabaja

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Q

There’s a problem with

A

Hay un problema con

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Q

(It) still hasn’t arrived

A

(El paquete o la cosa) no ha llegado

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Q

I’m not very happy (about it)

A

No estoy muy feliz por ello

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Q

I’d like (a refund/ replacement)

A

A mi me gustaría un (Cambio o devolución/ cambio)

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Q

Sympathizing/ Apologizing

A

Simpatizar/ disculparse

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Q

I’m very sorry about it

A

Lo siento mucho por eso

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Q

I do apologize

A

Me disculpo

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Q

I’m sorry to hear that

A

Lamento escuchar eso

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Q

It’s our/ my fault, I’m sorry

A

Es nuestra culpa/ es mi culpa

Q

I’m afraid we can’t

A

Me temo que no podemos

Q

We’re sorry for the inconvenience

A

Lo sentimos por el inconveniente

Q

Dealing with the complaint

A

Tramitando la queja

Q

I’ll look into it/ deal with It right way

A

Voy a lidiar con ello de la manera correcta, deja lo reviso y te aviso

Q

I’ll get back to you

A

Regreso contigo

Q

Let me check

A

Déjame revisar

Q

We’ll send you

A

Te lo enviaremos

Q

We can offer you

A

Te podemos ofrecer

Q

I will what to hear from you

A

Me gustaría oír de ti