customer service

Question 1

a business that sells products and/or services to customers

Answer 1

retail

Question 2

the method by which consumers acquire products and services

Answer 2

retailing

Question 3

manufacturer-> wholesaler-> retailer-> customer

Answer 3

distribution channel

Question 4

produces the products

Answer 4

manufacturer

Question 5

buys large quantities of products directly from the manufacturer, breaks them into smaller units, and sells them to smaller units to retailers

Answer 5

wholesaler

Question 6

receives, stores, displays, and sells the products to customers

Answer 6

retailer

Question 7

stores that aim to provide their customers a convenient shopping experience. they are usually easily accessible and small in size. the selection is usually limited and prices may be higher.

Answer 7

convenience stores

Question 8

classified as general merchandisers, they offer good service and broad variety and assortment of products of mid-to-high quality.

Answer 8

department stores

Question 9

salespeople contact customers directly in a convenient location, usually the customers home, demonstrates products, take orders, and delivers the product or performs the service.

Answer 9

direct selling

Question 10

these retailers offer a brand variety of merchandise , limited services, and low prices

Answer 10

discount store

Question 11

these retailers offer brand-name merchandise at a discount, the merchandise typically consist of excess inventory, closeouts, and irregulars

Answer 11

off-price retailers

Question 12

offer a variety of brand name merchandise at a significant discount off the manufacturers price.

Answer 12

closeout store

Question 13

off-price stores that are owned by the manufacturer or retailer

Answer 13

outlet store

Question 14

retailers that started out online and continue to do all their business that way

Answer 14

pure play