Customer Service

Question 1

What is the 30 second rule?

Answer 1

You have 30 seconds to acknowledge a customer

• Hi, how can I help you.
• (if busy) Hi, we will be right with you.

Question 2

A customer asked for something that is not on the menu and mentions that an employee has made it for them before.

Answer 2

I am so sorry but this is against our policy.

Get a sup/manager if customer is still upset.

Question 3

You are in the middle of a task that you cant stop and a customer walks up to order, what should you do?

Answer 3

Smile at the customer and let them know you will be right with them.

Question 4

Who should speak first, customer or employee?

Answer 4

Employee

Question 5

Speed of service definition?

Answer 5

Producing items at a fast pace while keeping quality, to ensure the guest is not waiting a long period of time.

Question 6

What do you do when a customer asked for a product that is no longer available?

Answer 6

Apologize to the customer, suggest another option.