customer satisfaction Flashcards
1
Q
how to maximise customer service
A
creating a culture of customer satisfaction so that all employees know the job that they have to do
2
Q
how would a business measure customer care
A
checking number of customer complaints
see if there is any problems on social media
ask customers with a survey
3
Q
why is customer service important
A
people may recommend it to others
people are more likely to come back
would be able to ask for a higher price
4
Q
what would be a down side of bad customer
satisfaction
A
people would complain
the reputation would go down the drain
more likely to receive returned goods
