customer relation

Question 1

customer relations

Answer 1

communication with customers and addressing complaints and treat them as opportunities for improvement

Question 2

customer

Answer 2

a person or business that buys goods or services from another business

Question 3

2 types of approach

Answer 3

reactive
proactive

Question 4

reactive

Answer 4

respond to customer issues only after they have occurred or reached out

Question 5

proactive

Answer 5

delivering what customers need before they know they need it

Question 6

reacting to a problem after it arises

Answer 6

reactive

Question 7

preventing problems before they arrise

Answer 7

proactive

Question 8

proactive benefits

Answer 8

increased efficiency
increased customer loyalty
increased revenue

Question 9

4 types of customer relations in proactive approach

Answer 9

integrity
empathy
sympathy
compassion

Question 10

integrity

Answer 10

doing what is right even when no one will know the difference or like honest

Question 11

empathy

Answer 11

ability to understand and share the feelings of other
putting urself in other shoe

Question 12

sympathy

Answer 12

only allows u to communicate that u understand their problem
compassion and concern

Question 13

compassion

Answer 13

to feel customers situation
relieve their suffering

Question 14

5 stages

Answer 14

face to face service
invention of telephone
here comes the internet
social media supports surges
welcome ai customer service

Question 15

3000BC

Answer 15

first long trade occured

Question 16

1760

Answer 16

customer supports team

Question 17

1760-1820

Answer 17

industrial revolution

Question 18

1776

Answer 18

adam smith published wealth of nation

Question 19

1868

Answer 19

watkins liniment door to door money back guarantee

Question 20

1894

Answer 20

telephone switchoard

Question 21

1960

Answer 21

call center

Question 22

1992

Answer 22

President George H. W. Bush established Customer Service Week

Question 23

2003

Answer 23

linkedin

Question 24

2004

Answer 24

myspace

Question 25

2006

Answer 25

twitter, co founder jack dorsey

Question 26

qoute of douglas adams

Answer 26

To give real service you must add something which cannot be bought or measured with money, and that is sincerity and integrity

Question 27

types of customers

Answer 27

loyal customer
impulse customer
discount customer
need-based customer
wandering customer

Question 28

Customers that make up a minority of the customer base but generate a large portion of sales

Answer 28

loyal customer

Question 29

Customers who do not have a specific product in mind and purchase goods when they seem good

Answer 29

impulse customer

Question 30

Customers who shop frequently but base buying decisions primarily on markdowns

Answer 30

discount customers

Question 31

Customers to buy a specific product

Answer 31

need based customer

Question 32

Customers who are still determining what they want to buy

Answer 32

wandering customer

Question 33

core value for any customer support professional, it means being honest

Answer 33

integrity

Question 34

6 ways to show integrity

Answer 34

be transparent
be consistent
be respectful
be ethical
be proactive
be quality-oriented

Question 35

the ability to validate a client’s emotions and show that you share their dissatisfaction or grief

Answer 35

empathy

Question 36

why is empathy important in customer service

Answer 36

customers desired to be heard. they seek a sense of being heard and comprehended

Question 37

according to Maslow’s Theory of Human Motivation

Answer 37

connecting with clients is essential to any business’s success

Question 38

enables you to convey to a consumer that you comprehend their issue; it does not convey to them that you comprehend WHY they feel the way they do

Answer 38

sympathy

Question 39

8 ways of showing compassion

Answer 39

technology
training
tone & language
customer (human) first
understand emotions
reporting & analytics
artificial intelligence
routing & assignment