Customer Obsession

Question 1

1. Describe a difficult interaction you had with a customer. How did you deal with it? What was the outcome? How would you handle it differently?

Question 2

2. Tell me about a time when you went above and beyond for a customer. Why did you do it? How did the customer respond? What was the outcome?

Question 3

Give me an example of when you were able to anticipate a customer need with a solution/product they didn’t know they needed/wanted yet. How did
you know they needed this? How did they respond?

Question 4

Give me an example of a time when you asked for customer feedback. How did you use that feedback to drive innovation or improvement? How did the customer respond?

Question 5

Tell me about a time when you evaluated the customer experience of your product or service. What did you do? What was the result?

Question 6

Tell me about a time when a customer came to you for something that wouldn’t actually address their need. How did you approach the situation? What
was the result?

Question 7

Sometimes customers make unreasonable requests. Tell me about a time when you’ve had to push back or say no to a customer request. What did you
say or do in response to that request?

Question 8

Tell me about a time when you had to balance the needs of the customer with the needs of the business. What did you do? What was the result?

Question 9

Give me an example of a time when you had to think about the unique backgrounds of a customer base (either internal or external) that you hadn’t
yet served. How did you know what products or services they needed? (DEI)

Question 10

Give me an example of a change you implemented in your current team or organization to meet the needs of your customers. What has been the result?
(Manager)