Customer Obsession Flashcards
Describe a difficult interaction you had with a customer.
MM no le había llegado de registro vencido
Tell me about a time when you went above and beyond for a customer.
medical classs i
Give me an example of when you were able to anticipate a customer need with a solution/product they didn’t know they needed/wanted yet.
auditorias
Give me an example of a time when you asked for customer feedback.
cr team
Tell me about a time when you evaluated the customer experience of your product or service.
auditorias, no recibimos mas quejas
Tell me about a time when a customer came to you for something that wouldn’t actually address their need.
- Pulque
Sometimes customers make unreasonable requests.Tell me about a time when you’ve had to push back or say no to a customer request.
- BWS padron
Tell me about a time when you had to balance the needs of the customer with the needs of the business.
OTC class V (el negocio hacia push back con los documentos para vender productos seguros) legalmente estar protegidos, mantener seguridad a los clientes. Prorrogas