Customer Obsession Flashcards

1
Q

Describe a difficult interaction you had with a customer.

A

MM no le había llegado de registro vencido

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2
Q

Tell me about a time when you went above and beyond for a customer.

A

medical classs i

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3
Q

Give me an example of when you were able to anticipate a customer need with a solution/product they didn’t know they needed/wanted yet.

A

auditorias

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4
Q

Give me an example of a time when you asked for customer feedback.

A

cr team

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5
Q

Tell me about a time when you evaluated the customer experience of your product or service.

A

auditorias, no recibimos mas quejas

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6
Q

Tell me about a time when a customer came to you for something that wouldn’t actually address their need.

A
  1. Pulque
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7
Q

Sometimes customers make unreasonable requests.Tell me about a time when you’ve had to push back or say no to a customer request.

A
  1. BWS padron
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8
Q

Tell me about a time when you had to balance the needs of the customer with the needs of the business.

A

OTC class V (el negocio hacia push back con los documentos para vender productos seguros) legalmente estar protegidos, mantener seguridad a los clientes. Prorrogas

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