Customer Flashcards
What are Customer Profiles?
Customer profiles are…
What is customer loyalty?
When you will have returning customers. They say that having loyal customers is a lot cheaper than trying to gain new ones.
What are customer demographics?
Customer demographics are based upon…
What are local demographics?
Local demographics are…
What are expectations for customers and why is it useful to understand them?
Expectations are what customers think a company will be like.
What are needs and why are they useful to a business to understand?
Needs are what businesses need to have in order for them to serve everyone.
What is a product?
A product is a tangible object that you can purchase/ own.
What are services?
Services are acts/duties… E.g Babysitting for children or Bus (Bus drivers) etc.
Describe the info used to build customer profiles and how this enables the business to meet their needs profitably?
