Culture Flashcards
1
Q
Highest point of the head
A
Apex
2
Q
F.A.C.E
A
Find what’s working
Acknowledge it
Celebrate it
Enjoy your victory
3
Q
A system of managing your thoughts and energy
A
Forward focus
4
Q
3 laws of the mind
A
You can’t avoid a don’t
Focus on one thing at a time
Move toward what you focus on
5
Q
Personal
Positive
Present
A
3 p’s of affirmation
6
Q
2 minute plan
A
Wait to clean your station Escort the guest Introduce to service desk Pull product Reserve appointment Ask for referrals 5 + 1 business cards Say thank you Clean station
7
Q
4 step program
A
Mini pow wow
Service consultation
Service check
Service completion
