Culture Flashcards
1
Q
How many main business principles are there?
A
4
2
Q
What are the main business principles?
A
- Exceptional client service.
- Operational excellence.
- Commitment to integrity, fairness and responsibility.
- Great team and winning culture.
3
Q
What is meant by excellent client service?
A
Client focussed and driven. Build a world-class franchise to serve clients.
4
Q
What is meant by operational excellence?
A
- High performance.
- Financial rigor and risk discipline (fortress balance sheet).
- Best internal governance.
- Act like partners and owners.
- Efficient operations.
- Execute with skill and urgency.
5
Q
What is meant by a commitment to integrity, fairness and responsibility?
A
- Don’t compromise integrity.
- Face facts.
- Have fortitude.
- Environment of respect, inclusiveness, humanity and humility.
- Strengthen communities which we live and work.
6
Q
What is meant by a great team and winning culture?
A
- Hire, train and retain great, diverse employees.
- Maintain an open, entrepreneurial meritocracy for all.
- Communicate honestly, clearly and consistently.
- Strive to be good leaders.
7
Q
How much is spent yearly on employee training?
A
$300+ million.
8
Q
How many women are hired globally?
A
49%
9
Q
How many US hires at ethnically diverse?
A
58%
