Cultural Competency

Question 1

What are the seven stages of cultural competency?

Answer 1

Fear
Denial
Superiority
Minimization
Relativism
Empathy
Integration

Question 2

Who would be considered LEP?

Answer 2

Limited English Proficient persons are people who are unable to communicate effectively in English because their primary language is not English and they have not developed fluency in the English language.

Question 3

What does BATHE stand for?

Answer 3

Background: “What is going on in your life”
Affect: “How do you feel about that?”
Trouble: “What troubles you most about the situation?”
Handle: “How are you handling the situation?”
Empathy: “That must be very difficult for you”

Question 4

What is the LEARN model of cultural competency?

Answer 4

Listen: Listen with sympathy and understanding to the patient’s perception of the problem
Explain: Explain your perception of the problem
Acknowledge: Acknowledge and discuss differences and similarities.
Recommend: Recommend treatment
Negotiate: Negotiate treatment

Question 5

What is the ETHNIC model?

Answer 5

• Explanation: Why does the patient believe he/she has the symptoms he/she is having?
• Treatment: What medicines, remedies, treatments, and/or foods has the patient tried for the illness? What treatment are they seeking from the clinician today?
• Healers: Has the patient sought any advice from alternative/folk healers, friends, chiropractors, or others?
• Negotiation: Negotiate treatment that will be acceptable to both you as a care provider and the patient.
• Intervention: Agree on a treatment plan (why may include both evidence-based medial treatments and alternative treatments)
• Collaboration: Collaborate with the patient, his/her family, other health care team members, healers, and other community resources to ensure that proper care is being delivered.

Question 6

At OSUMC, how can cultural competency be achieved?

Answer 6

oAn Attitude which recognizes the importance of cultural competency
oKnowledge of the various communities we serve
oThe Skills necessary with which to communicate, negotiate, and treat all patients, no matter what their cultural background
oPolicy which promotes respectful interactions with every patient