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CTJ3 > ct3 week 1 > Flashcards

ct3 week 1 Flashcards

1
Q

Refers to a technology that allows the fast transfer of digital information in two directions

A

Broadband

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2
Q

For an accessible bonding pont, place house attachments near this

A

Electrical Service/Meter

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3
Q

The leading standard for cable modems.

A

DOCSIS

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4
Q

DOCSIS

A

Data Over Cable Service Interface Specification

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5
Q

Impairments inside or outside of the home can be identified by using this

A

Signal level meter

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6
Q

A safety code written and administered by the National Fire Protection Association.

A

National Electrical Code (NEC)

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7
Q

NEC

A

National Electrical Code

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8
Q

Equalizing the potential between Comcast’s service and other utility services present at the home is called what

A

Bonding

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9
Q

What process limits the potentially lethal voltages that may be present in the cable from external sources, such as electric power lines or lightning strikes

A

Bonding

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10
Q

The amplitude of TV carrier’s voltage, measured across 75 ohms, usually expressed in dBmV.

A

Signal level

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11
Q

a connection to earth or some conducting body that serves in place of the earth, and can be intentional or accidental.

A

Ground

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12
Q

The resistance of a circuit to alternating current

A

Impedance

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13
Q

This is the interconnection of different ground conductors

A

Bond

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14
Q

A device equipped with an F-81 splice connector used to connect the bond to the coaxial cable at the customer’s premises.

A

Bond Block

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15
Q

Wire gauge used for bonding series 6 drops

A

AWG-12

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16
Q

Wire gauge used for bonding series 11 drops

A

AWG-10

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17
Q

A clamp used to provide a connection between two ground wires.

A

Split Bolt

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18
Q

This type of clamp is designed to bond bare copper ground wire to a galvanized or copper pipe or conduit.

A

Pipe Strap

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19
Q

Wire gauge used for bonding with pipe straps

A

AWG 6

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20
Q

A copper-clad metal rod, 8 feet in length and 5/8” in diameter, driven into the ground, to which the ground wire is attached

A

Ground Rod

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21
Q

What are the dimension for the ground rod?

A

8 feet in length and 5/8 inch diameter

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22
Q

NEC article: General requirements for grounding

A

Article 250

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23
Q

NEC article: communication circuits

A

Article 800

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24
Q

NEC article: Coaxial cable distribution systems

A

Article 820

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25
Q

The length of ground wire must not exceed this length

A

20 feet and shorter than the shortest outlet

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26
Q

Existing bond blocks and enclosures should be a minimum of this height

A

18 inches

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27
Q

Bond blocks must be at least this distance from the power meter

A

12 inches

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28
Q

if the power service equipment is within this distance of the mobile home, the drop bonding options used for fixed dwellings should be followed.

A

9 meters / 30 feet

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29
Q

if there is no electrical service within 30 feet of the mobile home, the preferred method of bonding is here:

A

The metal I-beam

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30
Q

Bonding to the tap is permissible if the tap and power pedestal are within this distance of the home:

A

30 feet

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31
Q

Pay-per-view events were available via two way communication starting in this year:

A

1974

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32
Q

what year did Reception of programming by satellite (HBO) start?

A

1975

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33
Q

What decade did Laser transmitters, receivers, and fiber optic cable began to replace the hard line coax cable between the source and the neighborhood distribution systems.

A

1980’s

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34
Q

What decade did Wavelength division multiplexing (WDM) allowing parallel data paths on the same fiber

A

1980’s

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35
Q

What year was internet access and telephony over cable legalized by the U.S. government?

A

1996

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36
Q

What year was Out-of-the-home television viewing over the Internet and on mobile devices released

A

2007

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37
Q

What year was Multi-screen viewing made possible?

A

2012

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38
Q

What year was Comcast founded?

A

1963

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39
Q

What year was the FCC established?

A

1934

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40
Q

Where was Comcast’s first system built?

A

Tupelo Mississippi

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41
Q

FCC

A

Federal Communications Commission

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42
Q

This agency was established in 1934 to regulate electronic communications

A

Federal Communications Commission (FCC)

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43
Q

a resource that technicians can connect customers with to perform services on customer equipment and devices beyond the Comcast point of demarcation.

A

Hellotech

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44
Q

What is the first component of the Comcast Network

A

The Headend

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45
Q

This network structure responsible for receiving and processing signals and then sending those signals over the Comcast network to customers

A

The Headend

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46
Q

This network structure also transmits and receives voice packets on Comcast’s own managed nationwide network

A

The Headend

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47
Q

Collects signals from a variety of sources, such as satellite feeds, and directs them to headend.

A

Dry Creek Road Facility (DCRF)

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48
Q

DCRF

A

Dry Creek Road Facility

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49
Q

What are the 4 systems that make up the comcast network

A

Headend, Transportation, Distribution, and Drop

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50
Q

This system routes the signal between the headend and the node

A

Transportation System

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51
Q

What are the 4 advantages of fiber optic cable?

A

Low signal loss, Greater bandwidth, Increased security, and flexibility/durability

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52
Q

HFC

A

Hybrid Fiber Coax

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53
Q

This architecture uses both fiber optic cables and coaxial cables to transport signals between the headend and equipment in the customer’s home.

A

Hybrid Fiber Coax (HFC)

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54
Q

This transforms light energy from optical cable to RF or electrical energy on the coaxial output.

A

The Node

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55
Q

Transports modulated light between the fiber node and the headend.

A

Fiber Optic Link

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56
Q

What do you call a device that requires power to operate

A

Active Device

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57
Q

What do you call a device that does not require power to operate?

A

Passive Device

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58
Q

Provides the conversion from the fiber optic cable (Transportation) to the coaxial cable (Distribution). It converts RF to optical as well in the return signal:

A

Fiber Node

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59
Q

This device, which is connected to the coax cable uses special lenses to focus light into the fiber optic cable

A

Laser/Optical Transmitter

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60
Q

What are the 4 components of the Distribution System

A

Amplifiers, Coax Hardline Cable, Power Supplies, Taps

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61
Q

This system carries signals to and from the node through the hard line coaxial cable to communities for connection

A

Distribution System

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62
Q

Used in the coaxial parts of networks to boost signals

A

Amplifier

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63
Q

This branch of the distribution system that carries both downstream and upstream signals

A

Coax hardline

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64
Q

What power level is used for the hardline coax cable in the distribution system ?

A

60 - 90 vac

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65
Q

On the comcast network, these are examples of active devices:

A

Amplifier, power supply, node

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66
Q

Installed in the feeder lines, this provide a connection point for our customer’s drop to the hardline coaxial cable

A

Tap

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67
Q

CPE

A

Customer Premise Equipment

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68
Q

This system starts at the tap and terminates at the customer premises equipment (cpe)

A

Drop system

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69
Q

Name at least 3 components of drop system

A

Drop cable, F connectors, bond block, house amplifiers, splitter, cpe

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70
Q

This Connects devices in the customer’s home or business to the distribution:

A

Drop cable

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71
Q

This passive device is used to connect multiple outlets in the home:

A

Splitter

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72
Q

Mechanical device fitted onto the coax to allow connection to the tap:

A

F-Connector

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73
Q

This provides means to bond drop cable to the house electrode system:

A

Bond Block

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74
Q

These active devices are used to offset losses of long drops and splitters within the drop system:

A

House amplifier

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75
Q

These two pieces of hardware may be installed in the drop system for signal security:

A

Trap/filter, security sleeve/shield

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76
Q

This NPS score is considered excellent:

A

50

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77
Q

These are attached at the tap or in the house to prevent reception of certain frequencies:

A

Trap/Filter

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78
Q

These are attached to the drop at the tap to protect and ensure that it will not be removed by an unauthorized person:

A

Security Sleeves/Shields

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79
Q

These are used to hold cable to vinyl siding:

A

Horizontal/Vertical Siding Clip

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80
Q

These are used to hold cable to aluminum or steel siding

A

Plastic Siding Clip

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81
Q

These provide signal to the customer’s individual component outlets:

A

Interior Coaxial Cable

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82
Q

Used to secure ground wires and cable to either wood or masonry surfaces with self-tapping screws.

A

Screw In Clip

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83
Q

These are Used for binding several cables together:

A

Cable Ties

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84
Q

These are Used for anchoring in concrete, block, or brick:

A

Lead Anchor

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85
Q

These are used for hollow or solid wall applications to fasten light or medium weight fixtures:

A

Plastic Anchor

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86
Q

These high impact and plastic steel nails can attach to wood, plaster, concrete, brick.

A

Roka Clip

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87
Q

Horizontal clips should be spaced this far apart

A

18-24 inches

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88
Q

Vertical clips should be spaced this far apart

A

30-36 inches

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89
Q

This is the entry direction for drilling into brick

A

Outside to in

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90
Q

When drilling into a brick home, what part of the brick should you drill into:

A

The Mortar

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91
Q

Beware of asbestos when drilling into this type of siding:

A

Shingles

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92
Q

When attaching cable to shingles or aluminum siding horizontally, run the cable here:

A

The Shadow Line

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93
Q

Drilling into these sidings require written consent from the customer

A

Aluminum and Vinyl Siding

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94
Q

In most homes, the majority of water pipes run through one section also called this:

A

Wet Wall

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95
Q

Install outlets several feet away from these three obstacles in house structures:

A

Doors, Windows, and fireplaces

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96
Q

Minimum distance an outlet can be installed from the electrical outlet

A

6 inches

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97
Q

What are the two types of cable routing:

A

Home Run and Loop-Through

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98
Q

Any cable that runs from the origination point to an outlet, then to the next outlet and so on, is considered this type of cable routing

A

Loop-Through

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99
Q

Any cable routed from the origination point to an outlet, with no equipment in between, is considered this type of cable routing

A

Home Run

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100
Q

Comcast prefered method of routing cables:

A

Home Run

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101
Q

All new outlets made in a home must be run to this location

A

The service distribution point

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102
Q

A drop cable routed through a finished or partially finished basement must be routed parallel or perpendicular to these:

A

Floor Joists

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103
Q

A drop cable routed through a finished or partially finished basement must never be attached in these 2 locations:

A

Bottom of the floor/ceiling joists and through joists holes occupied by electrical wires

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104
Q

Coax jumpers for power supplies should not exceed what length?

A

200 feet

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105
Q

Only use this as a last resort after determining that a passive splitting configuration will not support the minimum specified outlet RF signal levels for each of the required outlets in the home.

A

RF signal amplification via house amplifier

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106
Q

What location must house amplifiers be installed at?

A

The service distribution point

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107
Q

What is the only type of exterior where drilling from inside to outside is allowed

A

Wood

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108
Q

What size hole should be drilled for running cable?

A

3/8 inch

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109
Q

What is the maximum hole size allowed for running cable?

A

3/4 inch

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110
Q

This is the minimum distance between holes when running cable:

A

1.5 inches

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111
Q

If drilling from inside to out on brick, This could happen to the brick:

A

The brick may explode or “blow out”

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112
Q

What slope should be used when drilling into a home from the outside

A

5 degree upward slope

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113
Q

If cables are packed too tightly when routing through a hole, they exhibit what type of damage even if no physical damage is apparent:

A

Electrically damaged

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114
Q

When drilling through a floor joist, do not drill through this section:

A

The middle third

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115
Q

Drop cable routed through a finished or partially finished basement perpendicularly to laminated veneer lumber joists must only be routed through holes drilled here

A

The middle third

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116
Q

Use this on the cable before going through any siding:

A

Entry Bushing

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117
Q

Studs are normally centered apart by these 2 distances:

A

16 or 24 inches

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118
Q

Components of coax cable

A

Center conductor, dielectric, braid/shield, jacket

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119
Q

This component of coaxial cable carries video, voice, and data signals between network devices

A

Center Conductor

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120
Q

Substance that allows heat or electricity to pass along or threw it

A

Conductor

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121
Q

The characteristic of RF propagation in a cable in which the higher frequencies tend to travel along the surface of the conductor rather than throughout its mass?

A

Skin effect

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122
Q

This is the insulating material separating two conductors, such as that between the center conductor and sheath in a coaxial cable.:

A

Dielectric

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123
Q

What is the most common dielectric material:

A

Polyethylene Foam

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124
Q

Aluminum foil / braiding that prevents signal ingress and egress. Serves as a return conductor for ground current

A

Shielding

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125
Q

This is the passage of signal, intended to remain within the cable, to the outside world

A

Egress

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126
Q

This is the passage of an outside signal into the cable plant:

A

Ingress

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127
Q

This component of coaxial protects the cable from outside damage

A

Outer Jacket

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128
Q

The outer jacket for underground drop cables is made out of what material:

A

Polyethylene

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129
Q

The outer jacket used for air plenum or duct applications is made of what material:

A

Teflon

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130
Q

This type of cable is jacketed with a fire-retardant plastic jacket:

A

Plenum

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131
Q

This is the outer jacket material used for drop cables:

A

PVC

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132
Q

What material is used for the shielding of hardline cable:

A

Solid Aluminum Tube

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133
Q

What material is used for the shielding of drop cable:

A

Aluminum foil/braid

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134
Q

A cable splitter (overhead or underground) which branches off a main line or feeder of the distribution system:

A

Tap

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135
Q

This type of cable may be found in older installations:

A

Series 59

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136
Q

This type of cable is used in most newer single-home installations:

A

Series 6

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137
Q

This type of cable is used in single-family homes with long drops

A

Series 7

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138
Q

This type of cable is used for long drops

A

Series 11

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139
Q

This type of cable is used in multi-dwelling installations and long drops

A

QR320

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140
Q

This type of cable is equipped with a support wire

A

Aerial/Messenger Cable

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141
Q

What material is the messenger on aerial cable made of

A

Galvanized Steel

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142
Q

Attached to the coax cable, this is used for support to reduce sagging and stretching of the coax cable

A

Messenger

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143
Q

This type of cable includes a gel-like flooding compound inserted between the cable jacket and outer shielding

A

Underground Cable

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144
Q

The weight of a reel of series 6 aerial cable

A

45 lbs

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145
Q

The weight of a reel of series 11 aerial cable

A

88 lbs

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146
Q

Type of cable Limited to installation within buildings, in raceways, or in open spaces in which the exposed length of cable does not exceed 10 feet

A

CATVX

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147
Q

Type of cable for general use

A

CATV

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148
Q

Riser cable for vertical runs in a shaft or floor-to-floor in multiple-use dwellings

A

CATVR

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149
Q

Plenum cable for use in environmental air spaces such as ducts or plenums

A

CATVP

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150
Q

All cables used for RF signal distribution shall meet the minimum physical and electrical requirements of this standard

A

ANSI/SCTE 74

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151
Q

series 6 cables must meet a minimum foil-braid-foil, tri-shield configuration and the braid coverage must be at least what percentage?

A

0.77

152
Q

an electromagnetic signal above the audio and below the infrared frequencies.

A

Radio Frequency (RF)

153
Q

The difference between transmitted and received power resulting from the loss through equipment, lines, or other transmission devices; usually expressed in decibels.

A

Attenuation

154
Q

What are the 5 factors that determine Attenuation

A

Center Conductor size, Dielectric material, Cable length, Temperature, and Frequency

155
Q

All cable television coax cables, fittings, and electronics are designed to have a characteristic impedance of what resistance?

A

75 ohm

156
Q

This is a function of the integrity of the cable’s coax (two axis) form factor:

A

Impedance

157
Q

This is determined by the distance from the center conductor to the inside of the sheath:

A

Impedance

158
Q

Linear distortion that results in energy being reflected back towards a transmitting device through a cable

A

Impedance Mismatch

159
Q

Four causes of impedance mismatch

A

Crimping the cable, Kinking the cable, Improper bend radius, Improper F-connector

160
Q

This condition will produce reflections which can cause ghosts on the TV set

A

Impedance Mismatch

161
Q

What is the Impedance of a cable that is NOT terminated:

A

infinite

162
Q

This is the Bending radius of Series 6 cable:

A

2.5 inch radius/5 inch diameter

163
Q

This is Bending radius of series 7 cable

A

4 inch radius/8 inch diameter

164
Q

Bending bending radius of series 11 cable

A

4.5 inch radius/9 inch diameter

165
Q

When can you pull cable from the top of the reel?

A

When Climbing

166
Q

Ground cable should be pulled from this part of the reel

A

The bottom/Under the reel

167
Q

When climbing, connect the cable to this device keep from losing hold while climbing a ladder:

A

Breakaway clip

168
Q

What type of F-connectors must be used and what degree of retention must they have:

A

Compression-type with 360 degree retention

169
Q

Use this tool to ensure that you do not overtighten the F-connector

A

Torque Wrench

170
Q

How tight must connections on the drop and interior wiring up to the outlet be?

A

Wrench tight

171
Q

How tight must Connections from the wall plate to the input of the set top box and/or TV connections be

A

Finger Tight

172
Q

What is the minimum torque that F connectors must be tightened to?

A

20 inch-pounds

173
Q

To tighten a connector to 20 inch-pounds without a torque wrench, finger tighten and then turn the wrench this amount

A

1/6th of a turn

174
Q

The length of the sealing sleeve on a F-connector

A

0.475 inch

175
Q

These must be used on all outdoor F-connector interfaces to protect the threads from moisture contamination.

A

Thread Protector/Sealing Sleeve

176
Q

This occurs when the drop cable crosses neighboring property lines:

A

Cable/Aerial Trespass

177
Q

The aerial drop cable must be tensioned to a minimum of these dimensions:

A

6 inch sag for 50 feet in length

178
Q

These are the strand that connects the pole line hardware to the anchor.

A

Guy

179
Q

A steel support wire to which the coaxial and fiber optic cables are lashed in aerial installations:

A

Strand

180
Q

The amplitude of TV carrier’s voltage, measured across 75 ohms, usually expressed in dBmV.

A

Signal Level

181
Q

How much messenger wire should you peel back to prepare your cable to be attached at the pole

A

15-18 inches

182
Q

For all new aerial drop installations, this device has replaced the 2-4-4 technique

A

Drop Hanger

183
Q

When running an aerial drop, attach the drop in this order

A

Tap to mid span to house

184
Q

Drop cables must be attached to this part of the strand and feeder

A

The Underside

185
Q

A loop intentionally formed in the cable to compensate for expansion and contraction caused by temperature changes.

A

Expansion Loop

186
Q

occurs when the signals within a cable system are not properly contained within the cable facility

A

Leakage/Egress

187
Q

Strand clamps should be installed a minimum of this distance from the pole

A

30 inches

188
Q

Strand clamps should be installed at least this distance from the tap

A

6 inches

189
Q

A supporting device shaped like a letter, used for horizontal cables where wire or a drop hanger is attached

A

J-hook

190
Q

Temporary aerial drop cables are allowed how many splices?

A

one

191
Q

This area of an aerial drop must always be splice free

A

Between the span clamp and house

192
Q

A cable line should run in this direction from the P-hook to the bond block

A

Vertically

193
Q

Where is the prefered mounting point of the P-hook to the fascia board

A

Lower end, just below the gutter

194
Q

What are the 4 steps of the underground drop installation process

A

Plan the drop route, work at the pedestal, bury the drop, work at the house

195
Q

What are the 4 steps of the aerial drop installation process

A

Plan the drop route, work at the pole, crossing/hanging the drop, work at the house

196
Q

Drops must enter the pedestal or vault from this location

A

Through the bottom

197
Q

a type of cable which contains two conductors, one inside and the other outside around it, separated by an insulating layer.

A

coax cable

198
Q

A rigid or flexible metallic or non-metallic raceway of circular cross-section through which cables can be pulled.

A

Conduit

199
Q

A safety code written and administered by the National Fire Protection Association.

A

National Electrical Code

200
Q

NEC

A

National Electrical Code

201
Q

All underground cables must meet the minimum requirements of this NEC article

A

Article 820

202
Q

This is used to house underground cable devices

A

Pedestal

203
Q

This is the right to use another person’s real estate for a specific purpose:

A

Easement

204
Q

The right to travel over another person’s land

A

right-of-way

205
Q

Service distribution enclosures must be installed at this height:

A

4-5 feet

206
Q

Cable guard must be used to protect cable to a minimum of this distance from the ground when routing on a house

A

4 feet

207
Q

Cable guard must be used to protect cable to a minimum of this distance below the ground

A

8 inches

208
Q

Utility color code: Electric power lines, cables, conduit and lighting cables

A

Red

209
Q

Utility color code: Gas, oil, steam, petroleum or gaseous materials

A

Yellow

210
Q

Utility color code: Communications, Alarm or signal lines, Cables or conduit

A

Orange

211
Q

Utility color code: Potable water

A

Blue

212
Q

Utility color code: Reclaimed water, irrigation and slurry lines

A

Purple

213
Q

Utility color code: Sewers and drain lines

A

Green

214
Q

Utility color code: Proposed excavation

A

White

215
Q

Utility color code: Temporary survey markings

A

Pink

216
Q

Call this number before digging

A

811

217
Q

This IOS version is required to run the OneDrop App:

A

IOS 9 and above

218
Q

How many pins can you drop to mark the drop path on OneDrop:

A

2-10 pins

219
Q

These 2 locations must be mapped when dropping pins on OneDrop:

A

The ped and house meter

220
Q

This is calculated at the bottom of the screen when dropping pins on OneDrop:

A

The footage

221
Q

What distance will Onedrop ask you to confirm your submission

A

over 300 feet

222
Q

What 3 buttons are on the bottom of the screen when dropping pins on Onedrop:

A

Add pin, Adjust pin, Remove pin

223
Q

How many pictures can you upload to Onedrop:

A

up to 3

224
Q

What are the three choices under “conduit” in the Onedrop app

A

Useable, Not Useable, Not Present

225
Q

What are the 3 types of bores supported by the Onedrop App

A

Road, Sidewalk, and Driveway

226
Q

If you are in this status when opening up Onedrop, the job will automatically display

A

On Job

227
Q

What 3 buttons are on the top of the Onedrop creation screen:

A

Menu, Clear, Submit

228
Q

Click this button to open the map:

A

Enter Path

229
Q

The first 2 pins in Onedrop are dropped in this order

A

House meter, Pedestal

230
Q

The 3 photos recommended to upload consist of these three locations

A

Pedestal/Tap, Drop Path, Ground Block

231
Q

These conditions in the Drop Path Obstacles section of Onedrop will trigger a scheduled appointment or a call to the customer

A

Dog in yard, Home during bury, Locked gate, Call first requested

232
Q

This condition in the Drop Path Obstacles section of Ondrop is the only one that will trigger a prompt for more information:

A

Locked gate/Code ACS

233
Q

These 2 people will receive an email once the SRO for Onedrop has been created:

A

Tech and Tech Supervisor

234
Q

Account numbers are this many digits long:

A

16

235
Q

Name 4 of the 7 reasons for a temp line not being present in the Onedrop app

A

States Prohibited, Crosses Roadway, Crosses Sidewalk, Crosses Driveway, Referral Required, Customer Declined, and Other

236
Q

When opening a pedestal, you may encounter what 4 hazards

A

Snakes, Spiders, Wasps/Bees, and Rodents

237
Q

An underground drop cable must extend how far above the tap at the pedestal or vault?

A

12 inches

238
Q

RTV

A

Room Temperature Vulcanizing

239
Q

The conduit for underground drops must be buried a minimum of this depth:

A

8 inches

240
Q

Cable guard must be used to protect cable to a minimum of this distance from the ground when routing from the pole

A

8 feet

241
Q

The three methods for burying a cable

A

Hand Digging, Trenching/Plowing/Boring, and Joint trenching

242
Q

burying a cable or conduit in the same trench as the power or phone lines when they are installed on the property is called what?

A

Joint Trenching

243
Q

Underground splices must be at least this distance from a driveway or sidewalk

A

12 inches

244
Q

This type of tubing must never be used for sealing buried drop splaces

A

Air-shrinkable/Heat-shrinkable

245
Q

All temporary drops must be buried within this time of when the temporary drop was first installed

A

30 days

246
Q

if a temporary drop must be run in locations where pedestrian traffic cannot be prohibited, one of these methods must be used

A

mark with fluorescent flags or wrap with caution tape

247
Q

where should temporary drops be installed to minimize the potential for third parties tripping or entangling themselves

A

Along the fence line

248
Q

What are the 2 ways to locate a job in T360?

A

“Select job” on home screen, or “find a job” in the hamburger menu

249
Q

How many jobs are displayed in the carousel menu

A

As many as are in you current and upcoming timeframe

250
Q

Access feeds from the customer timeline tool under this section

A

Customer Notes

251
Q

This is the section you will find the job number, address, tenure, account number, primary phone number, account balance, and node

A

Customer Card

252
Q

Once you tap the en-route button, what will automatically open?

A

Google Maps

253
Q

A geo-fence alert will pop up when you have arrived within what distance of your destination>

A

0.1 miles

254
Q

How many times can you tap the snooze button before going on job?

A

3 times

255
Q

This icon represent the “on Job” status

A

a wrench

256
Q

Tech360 contains a search feature that allows technicians to search for a customer by entering one of these 4 criteria

A

Address, Phone Number, Account Number, or Drop Tag

257
Q

Tap this button to see additional account details while on job

A

More

258
Q

This icon represents the “break” status

A

Coffee mug

259
Q

This icon represents the “lunch” status

A

A Hamburger

260
Q

The notes section will include notes from these 4 types of employees

A

Techs, TSC, TLC, CAE

261
Q

Account codes are separated into these 2 sections

A

Requested and Existing

262
Q

For a full listing of all rate codes on the account tap this button

A

Package info

263
Q

What are the 4 types of codes you will find under package info while on job

A

Feature, Service, Equipment, and Labor Task

264
Q

If a code does not have a search friendly name, how will it be displayed

A

As a dash

265
Q

What can you use to search for equipment in your buffer regardless of if the device has a cable card

A

Serial Number

266
Q

When removing or swapping equipment, use the blue circle menu which is located here:

A

The bottom right

267
Q

How do you refresh T360?

A

Hold and swipe the screen down

268
Q

When there is an issue, the PHT tab will show these signal levels

A

Flux codes, Upstream transmit and actual transmit power, and downstream received and SNR of every channel

269
Q

Indicates a good connection in the MoCA menu

A

Green Line

270
Q

Indicates that the device is online in the MoCA menu

A

Green Check

271
Q

Shows the networks broadcasting and what channel they are on

A

WiFi Visualizer

272
Q

RSSI

A

Received Signal Strength Indicator

273
Q

If a device in the WiFi tab is not connected, what information will be displayed

A

The last time the device was connected

274
Q

What is the range of the best RSSI that the technician will likely see on stationary devices

A

-35 to -40 dBm

275
Q

This will automatically run when pressing “complete job”

A

PHT

276
Q

You can select up to how many closed codes?

A

6

277
Q

What is the name of the menu on the left hand side of the screen

A

Hamburger Menu

278
Q

a vast computer network linking smaller computer networks worldwide

A

Internet

279
Q

PHT

A

Premise Health Test

280
Q

Under device details, this tab was added to keep you up to date on the latest from the comcast communications team

A

Articles

281
Q

A new article is indicated by this marker

A

A yellow ribbon

282
Q

You can save and unsave an article by clicking on this shape next to the article

A

A Star

283
Q

Used to provide fall protection when working from an aerial lift or bucket truck

A

Body Harness

284
Q

Used to protect customer floors from dirt and grime when entering a customer’s home.

A

Boot Cover

285
Q

Used for attaching to a lanyard, lifeline, or deceleration device. Also used for positioning and restraint

A

Climbing Belt

286
Q

Climbing Belts must meet these 2 standards

A

CFR 1910.268 and 1926.959

287
Q

Helps keep hard hat stable on a CommTech’s head.

A

Hard Hat Strap

288
Q

Prevents head injury, absorbs 75% of the force of a blow.

A

Hard Hat

289
Q

Hard hats must meet this standard

A

ANSI Z89.1 Type 1 or 2 with an E-rating

290
Q

The length of a safety strap

A

6 feet

291
Q

A flexible line of rope, wire rope/cable, or webbing which generally has a connector at each end for securing a body belt or body harness to a lifeline, deceleration device, or anchorage.

A

Safety Strap

292
Q

Used to wrap around the top rungs on your ladder and the mainline strand when you climb to the top of a ladder to reach an aerial tap

A

Safety Strap

293
Q

Used to protect the eyes when working, observing, or supervising any work operation where there is a reasonable chance that there could be an injury to the eye.

A

Safety Glasses

294
Q

Safety glasses must meet what standard?

A

ANSI Z87.1

295
Q

Used when working at night on or near roadways

A

Safety Vest

296
Q

Safety Vest must meet this specification

A

Class 3 high visibility vest

297
Q

Used with gaffs for climbing telephone poles.

A

Climber Leg Straps

298
Q

Attaches to climber straps on leg to keep climber stationary and eliminate chafing.

A

Climber Pads

299
Q

Provides the first permanent step on wood utility poles.

A

Detachable Pole Step

300
Q

Used to measure the correct length, width, thickness, and shape of the gaff.

A

Gaff Gauge

301
Q

Used to protect tips of gaffs when not in use.

A

Gaff Guards

302
Q

Used for climbing poles. Attaches to climber leg straps

A

Gaffs

303
Q

Designed to provide the ability to work and have the free use of both hands.

A

Pole Safety Strap

304
Q

Dimensions of a Pole Safety Strap:

A

2” wide by 6 feet long

305
Q

Used to drive screws.

A

Driver Bit Kit

306
Q

Used when cutting in a low voltage frame.

A

Drywall Saw

307
Q

Used to pull wires through conduits, walls, and confined areas.

A

Fish Tape

308
Q

Used for cutting metal.

A

Hacksaw

309
Q

Used for pounding nails into, or extracting nails from, some other object.

A

Claw Hammer

310
Q

Designed for pole-line work. Has the weight to drive lag bolts

A

Lineman’s Double-Face Hammer

311
Q

Used for general cutting purposes, such as cutting a small slit in the carpet from the wall out, so that a hole can be drilled.

A

Utility Knife

312
Q

Used to secure and undo hex type screws and nuts.

A

Nut Driver

313
Q

Manufactured with a secure tongue and groove design for a non-slip grip, even under heavy pressure.

A

Channellock Tongue and Groove Pliers

314
Q

Channellock Tongue and Groove Pliers are also known as this

A

Pump Pliers

315
Q

Used for cutting telephone lines in confined spaces.

A

Diagonal Cutting Pliers

316
Q

Used for cutting small wires.

A

Cable Cutter

317
Q

Used for gripping small objects and bending and cutting cable and wire.

A

Lineman’s Pliers

318
Q

For general use looping, bending, and cutting.

A

Needle Nose or Long Nose Pliers

319
Q

Pliers For heavy duty use.

A

Slip Joint Pliers

320
Q

tool that protects against electrical shocks

A

Portable GFCI Adapter

321
Q

Important in starting holes for drilling holes and self-tap screws to prevent splitting wood or sliding on metal surfaces.

A

Scratch Awl

322
Q

Used to tighten and undo various types of screws.

A

Screwdriver Kit

323
Q

Used to locate wood and metal studs behind walls.

A

Stud Finder

324
Q

Used to ensure precision and accuracy.

A

Tape Measure

325
Q

Confirms a level wall plate and house box.

A

Torpedo Level

326
Q

Used to clean surfaces and to create a better conductive area for attaching electrical connections.

A

Wire Brush

327
Q

Used for telephony and twisted pair wire preparation.

A

Wire Stripper

328
Q

What size wires will the wire stripper accommodate

A

16-24 AWG

329
Q

Used for multi-purpose tightening of connectors, fasteners, bolts, and nuts.

A

Adjustable or open ended wrench

330
Q

Used to access the external NID enclosure found on the exterior of home; contains the junction between the telephone company’s line and a home’s point of entry telephone line.

A

Can Wrench

331
Q

Used with nuts or bolt heads with a hexagonal shape.

A

Combo Wrench

332
Q

Used to precisely apply a specific tightness to cable connectors

A

Torque Open-End Wrench

333
Q

An aggressive self-feed bit that cuts fast and clean holes in wood.

A

Auger Bit

334
Q

Minimum torque requirement for a torque open-end wrench

A

20 inch/lbs

335
Q

Used for pre-drilling in masonry or stucco.

A

Con-Sert Tool

336
Q

The width of a #8 Con-Sert Tool

A

1/8 inch

337
Q

The width of a #9 Con-Sert Tool

A

3/16 inch

338
Q

Used to perform a wide range of heavy-duty fastening applications.

A

Cordless Drill

339
Q

Used for positioning all bit and shaft sizes.

A

D’Versibit Placement Tool

340
Q

To be used with D’Versibit Placement Tool.

A

Flex Bit

341
Q

Used for rough boring in wood.

A

Spade Drill Bit

342
Q

Used to secure coaxial and twisted pair wiring without deforming the cable.

A

Cable Clip Gun

343
Q

Multi-function telephone tool cuts, strips, and crimps for easy on-the-job, one-tool application.

A

Crimp Tool

344
Q

Used to strip the jacket off twisted pair wiring.

A

Data and Telephone Cable Jacket Stripper

345
Q

Used to form an RF-tight connection to a properly prepared piece of cable

A

Drop Cable Compression Tool

346
Q

Prepares coaxial cable for F-connector installation. Blade should be changed monthly.

A

Drop Cable Stripping Tool/Cable Prep Tool

347
Q

Makes installation of electrical, voice, data, video, and security wires easier in dark spaces such as above ceilings, below subfloors, and inside walls.

A

Glo Rod

348
Q

Designed to lift or pull cable or limbs out of the way.

A

Lay-Up Stick Wire Raising Tool

349
Q

Used for poking or adjusting small wires or components.

A

Spudger

350
Q

Allows for pulling cable with ease.

A

Cable Caddy

351
Q

Used to carry Customer Premises Equipment.

A

CPE Tote

352
Q

Used for transporting equipment from warehouse to vehicle.

A

Hand Cart/Hand Truck

353
Q

Used to mark off long distances with great precision and accuracy.

A

Measuring Wheel

354
Q

Used for getting cable over or through trees

A

Throwing Weight

355
Q

Provides organization and storage of a wide range of tools and accessories needed at the jobsite.

A

Tool Bag

356
Q

Used to carry the utility bag and/or the tool bag around the waist.

A

Tool Belt

357
Q

Attaches to the tool belt to provide space for a large number of tools

A

Tool Pouch

358
Q

Made of canvas, designed for carrying small parts and tools

A

Utility Bag

359
Q

Used to install or remove terminators from a tap port

A

CAM Style Locking Terminator Tool

360
Q

Used to open telephone pedestals and boxes.

A

Hex Security Tool

361
Q

Made of brass, Designed for opening Cable TV Pedestals and some MDU lock boxes.

A

Pedestal Skeleton Security Key

362
Q

Used when installing or removing F-connectors within a security shield

A

Security Shield Tool or Trap Wrench

363
Q

Designed for opening cable TV pedestals and some MDU lock boxes.

A

Star Key Security Tool

364
Q

Verifies a properly wired, functioning electrical outlet.

A

Circuit or Receptacle or Polarity Tester

365
Q

Another name for continuity tester, Used to test for continuity and short circuits on coaxial cables

A

Pocket Toner

366
Q

Used for performing downstream RF testing, DOCSIS testing, and ingress testing on the customer’s RF network in accordance with the Xfinity Home Certification Standard.

A

Digital Signal Level Meter

367
Q

Checks for any excess voltage on the customer drop system and is used to identify potentially dangerous electrical conditions.

A

Foreign Voltage Detector

368
Q

Used to identify location and severity of hidden faults in a cable line.

A

Time Domain Reflectometer

369
Q

Used for tracing wire or cable

A

Tone and Probe Kit

370
Q

What does a Volt Ohm Meter measure

A

Volts, AC, DC, Resistance, and Current

371
Q

Used for communication, technical resources, and workforce management training.

A

IOS or Symbol Device

372
Q

Used to reach the outside eaves of a home for flex clipping cable around a home, or can also be used to access vaulted ceilings or attic entrances.

A

Combo Ladder

373
Q

A Type 1A combo ladder can support up to this weight

A

300 Pounds

374
Q

A Type 1AA combo ladder can support up to this weight

A

375 Pounds

375
Q

Used to access vaulted ceilings or attic entrances.

A

Step Ladder

376
Q

Used to access an aerial tap or other aerial equipment in the field.

A

Extension Ladder

CTJ3 (2 decks)

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