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Alaska Airlines CSA Training > CSA_Random > Flashcards

CSA_Random Flashcards

1
Q

A Customer is Completely Immobile (Aisle Chair) - What Code?

A

Wchc

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2
Q

What is the Standard Checked Baggage Allowance including Size and Weight?

A

2 pieces, L+W+H may not exceed 62” and weight may not exceed 50lbs!

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3
Q

What is the Carry-On Policy?

A

1 bag, plus one small personal item

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4
Q

Express Ticketing - What Coupons do Customers Receive and what do you keep?

A

Customer-Receipt / CSA-Auditors & Flight Coupons

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5
Q

After ticketing, what does the CSA do with Complimentary Travel Certificate?

A

Write “Used” & staple to back of Audit Coupon

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6
Q

What is the maximum discount of an A550 award?

A

$250 off base fare

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7
Q

What is the maximum Complimentary Travel Certificates that can be accepted to purchase a ticket?

A

Four

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8
Q

What’s the command to drop an Adult to the work area?

A

Alt-A

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9
Q

What’s the command to drop an Adult and an Infant?

A

Alt-I

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10
Q

What does * mean in the PNR next to the seat assignment?

A

Checked in/Not Boarded

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11
Q

What does - mean next to seat assignment?

A

Checked in/Boarded

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12
Q

Should active military personnel presenting valid military I.D. be exempt from additional security?

A

Yes

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13
Q

Is an MVP Gold exempt from Security?

A

No

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14
Q

On Domestic Flights, who and what are eligible for Claim at Gate (CAG) tags?

A

1) MVP Gold, 2) 1st Class, 3) Wheelchairs, strollers 4) Uniformed Crew Members

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15
Q

What’s the FLIFO Display code?

A

CTRL F (shows scheduled and actual)

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16
Q

Does Alaska Airlines accept responsibility for baggage received damaged?

A

No

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17
Q

When accepting a box that displays diamond shaped dangerous goods labels, what must the CSA do prior to accepting?

A

1) Verify contents, 2) Mark out or remove the old stickers

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18
Q

What is the maximum size a Styrofoam cooler can we accept as baggage?

A

Trick Question! We don’t accept at all!

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19
Q

When checking n a Customer w/baggage, what are you required to ask?

A

“What is your final destination?”

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20
Q

What is the maximum amount of dry ice allowed in checked baggage?

A

5lbs

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21
Q

What is the maximum Domestic liability per ticketed Customer when checking baggage?

A

$3000 per ticketed Customer

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22
Q

What standby Priority code is used for Gold Members?

A

Gold-RG, MVP-RM, Regular-R (can assign TOP PRIORITY under extreme circumstances)

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23
Q

What does AFSD mean?

A

Alternate Flight/Same Day ($25)

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24
Q

What’s the maximum weight limit of a bag that can be checked?

A

100lbs

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25
Q

What does the code “DOCY” mean?

A

PAX documents passport or other verified by an AS Employee

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26
Q

What is the upgrade mask default to Class of service?

A

U

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27
Q

What code does Priority Upgrade a Gold, MVP and Regular Customer?

A

Gold-DSRG, MVP-DSRM, Regular-DSR

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28
Q

What are the upgrade fees for 1-1250, 1251-2500 and 2501-3750 miles?

A

$50, $100 & $150 respectively

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29
Q

When are Customers exempt from the standard checked baggage allowance allowing 3 pieces?

A

Intra-Alaska travel or GDL-MEX

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30
Q

Is an Alaska or Employee Designated Guest exempt from Security?

A

NO!

31
Q

Name the 4 steps of the check-in sequence in order.

A

1) Greeting, 2) Transaction, 3) Recap, 4) Ending

32
Q

What does the DCVI edit code indicate?

A

Infant Passport or other documentation verified and entered

33
Q

What does the edit code DOCA mean?

A

Passenger Residence and US Destination added

34
Q

What does DOCS mean?

A

Passport or other Documentation added

35
Q

The Blue Dot Procedure to Canada are applicable to whom?

A

Not Citizens of the US, Canada or Mexico

36
Q

Who is responsible for verifying International Documentation?

A

The Origin Station

37
Q

At what age is a child no longer considered a lap infant?

A

2

38
Q

What must the UNMR wear to discretely identify their travel to flight crew and personnel?

A

A UNMR Identification Sticker (at Ticket Counter)

39
Q

What is the UNMR fee if it has online (AS/AS) connection?

A

$100

40
Q

What is the UNMR fee of a non-stop or Direct Flight?

A

$30, one way (waived if PAX is MVP/MVP-Gold)

41
Q

What 4 items are entered in SSR when checking in a UNMR?

A

1) PAX Age, 2) Full name of Customer meeting PAX, 3) Relationship, 4) Phone number

42
Q

Age Range for a UNMR making a connection?

A

8-12

43
Q

What is the age range for a UNMR on Alaska Airlines?

A

5-12

44
Q

What is the fee for traveling on a stretcher?

A

900% of the applicable Adult fare (nine seats)

45
Q

Customer with Disabilities are protected by what Act?

A

Air Carrier Access Act (ACAA)

46
Q

What are the 3 types of disabilities?

A

1) Sensory (hearing/vision), 2) Physical, 3) Intellectual

47
Q

What is the fee for Oxygen Bottles?

A

$75/bottle each way

48
Q

A customer who can not ascend steps but is able to make their own way to their cabin seat would require what code?

A

WCHS

49
Q

How long is an Alaska ticket valid (on Alaska Ticket Stock)?

A

1 year from original outbound TRAVEL DATE (not purchase date)

50
Q

What is the Alaska Change Fee?

A

$50

51
Q

What are the two forms used by CSAs?

A

1) Refund Draft, 2) Refund Application

52
Q

How many signatures are required on the Refund Draft?

A

2

53
Q

What’s the maximum amount of a Refund Draft?

A

$500

54
Q

What forms of Payment require a Refund Application?

A

1) Check over $500, 2) Check written less than 21 days of current date, 3) Credit Card, 4) ?, 5) ?

55
Q

Who handles reissues for International Reservations?

A

Reservations Desk (Customer Service)

56
Q

What 3 steps do CSAs follow for a Domestic Reissue?

A

1) Rebook, 2) Reprice, 3) End/Retrieve

57
Q

How early prior to departure must the A-Agent be present at the gate?

A

60 minutes

58
Q

How early prior to departure must the B-Agent be present at the gate?

A

15 minutes prior to arrival, 45 minutes prior to departure

59
Q

When do flight attendants check in?

A

45 minutes prior to departure

60
Q

What is required on all baggage weight 51lbs or more?

A

Orange “Heavy” tag

61
Q

Name the exception which allows fireworks to e check?

A

TRICK QUESTION! NEVER!

62
Q

What do you do with your audit couplons after closing your ATAC?

A

Put in order, turn in with Ticket Reconcile for Accounting (DO NOT STAPLE)

63
Q

When are ATAC remarks required?

A

1) TKT has been added manually or 2) when an Agen as an overage/shortage

64
Q

What form is completed if yyour cash and check amount do not balance when closing ATAC?

A

Overage/Shortage Report Form

65
Q

On International Flights, Claim at Gates are used for which purpose?

A

Assistive Devices ONLY

66
Q

How is the Firearm Form distributed?

A

1) Top copy attached to te bag tag-given to Customer, 2) Placed inside gun case or on top of case inside the bag (must watch PAX put in bag/gun case)

67
Q

What form is required when a customer checks a firearm?

A

Firearm Declaration Form

68
Q

What does DOCS, DOCA, DOCV & DOVI mean respectively?

A

DOCS-Docs supplied, DOCV-Docs Verified, DOCA-Address/Residence Added, DOVI-Infant Documents Added & Verified

69
Q

Alt+C is used when checking in Children of what age?

A

12 and under

70
Q

What is the Fee for Service Animals?

A

TRICK QUESTION! There isn’t one. Must show proof when requested

71
Q

A Customer with their own manual powered wheelchair needs what SSR code?

A

WCMP

72
Q

Customers who need on board wheelchair need what code?

A

WCOB

73
Q

What must the B-Agent collect from the Flight Attendant for every flight?

A

BSR “Beverage Sales Report”

74
Q

How many times do you knock on the aircraft door?

A

2

Alaska Airlines CSA Training (3 decks)

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