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CSA Updated Flashcards

1
Q

Which are valid Service Now User Authentication Methods? (3)

A. XML feed
B. Local database 
C. LDAP 
D. SSO
E. FTP authentication
A

B. Local database (R)
C. LDAP (R)
D. SSO (R)

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2
Q

Which of the following are configured in an Email Notification? (3)

a) Who will receive the notification.
b) What content will be in the notification.
c) When to send the notification.
d) How to send the notification.

A

a) Who will receive the notification. (R)
b) What content will be in the notification. (R)
c) When to send the notification. (R)

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3
Q

What is generated from the Service Catalog once a user places an order for an item or service?

A. A change request
B. An order Guide
C. A request
D. An SLA

A

C. A request

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4
Q

Which term refers to application menus and modules which you may want to access quickly and often?

A. Breadcrumb
B. Favorite
C. Tag
D. Bookmark

A

B. Favorite

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5
Q

Reports can be created from which different places in the platform? (Choose two)

A. List column heading
B. Metrics module
C. Statistic module
D. View/Run module

A

A. List column heading

D. View/Run module

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6
Q

Knowledge Base Search results can be stored by which of the following? (Choose three)

A. Most recent update
B. Popularity
C. Relevancy
D. Manager assignment
E. Number of views
A

A. Most recent update
C. Relevancy
E. Number of views

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7
Q

The display sequence is controlled in a Service Catalog Item using which of the following?

A. The Default Value field in the Catalog item form
B. The Sequence field in the Catalog item form
C. The order field in the Variable form
D. The Choice field in the Variable form

A

C. The order field in the Variable form

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8
Q

From the User menu, which actions can a user select? (Choose three)

A. Send Notifications
B. Log Out ServiceNow
C. Elevate Roles
D. Impersonate Users
E. Oreder from Service Catalog
F. Approve Records
A

B. Log Out ServiceNow
C. Elevate Roles
D. Impersonate Users

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9
Q

Which one of the following statements applies to a set of fields when they are coalesced during an import?

A. If a match is found using the coalesce fields, the existing record is updated with the information being imported
B. If a match is not found using the coalesce fileds, the system does not create a Transform Map
C. If a match is found using the coalesce fields, the system creates a new record
D. If a match is not found using the coalesce fileds, the existing record is updated with the information being imported

A

A. If a match is found using the coalesce fields, the existing record is updated with the information being imported

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10
Q

A Service Catalog may include which of the folloeing components?

A. Order Guides, Exchange Rates, Calanders
B. Order Guides, Catalog Items, and Interceptors
C. Catalog Items, Asset Contracts, Task Surveys
D. Record Producers, Order Guides, and Calalog Items

A

D. Record Producers, Order Guides, and Calalog Items

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11
Q

Which of the following statements is true for the Form Designer? (3)

a) To add a field to the form layout, drag the field from the Fields tab to the desired destination on the form.
b) To create a new field on a form’s table, drag the appropriate data type from the Field Types tab to the form and then configure the new field.
c) To remove a field from the form layout, hover over the field to enable the Action buttons, and select the Delete (X) button.
d) To add a section to the form layout, drag it from the Field Types tab to the desired destination on the form

A

a) To add a field to the form layout, drag the field from the Fields tab to the desired destination on the form. (R)
b) To create a new field on a form’s table, drag the appropriate data type from the Field Types tab to the form and then configure the new field. (R)
c) To remove a field from the form layout, hover over the field to enable the Action buttons, and select the Delete (X) button. (R)

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12
Q

Which one of the following is NOT a debugging strategy for client-side scripts?

A. g_form.addInfoMessage()
B. Field Watcher
C. jslog()
D. gs.log()

A

D. gs.log() (R)

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13
Q

What should you do to see what scripts, reports, and other application artifacts will be in a published application?

A. Enter the name of the Application in the Global search field
B. Open the list of Update Sets for the instance
C. Examine the Application Files Related List in the application to be published
D. Open the artifact records individually to verify the value in the Application field

A

B. Open the list of Update Sets for the instance (R)

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14
Q

Which of the following is NOT a trigger type in Flow Designer?

A. Outbound Email
B. Application
C. Record
D. Schedule

A

A. Outbound Email (R)

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15
Q

Which one of the following is a list of Link types?

A. List of Records, Separator, Catalog Type, Roles
B. Assessment, List of Records, Separator, Timeline Page
C. List of Records, Content Page, Order, URL (from arguments:)
D. Assessment, List of Records, Content Page, Roles

A

B. Assessment, List of Records, Separator, Timeline Page (R)

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16
Q

Which one of the following is true for a table with the “Allow configuration” Application Access option selected?

A. Only the in scope application’s scripts can create Business Rules for the table
B. Any user with the application’s user role can modify the application’s scripts
C. Out of scope applications can create Business Rules for the table
D. Out of scope applications can add new tables to the scoped application

A

C. Out of scope applications can create Business Rules for the table (R)

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17
Q

Which of the following are true for reports in ServiceNow? (Choose three.)

A. Any user can see any report shared with them.
B. Can be a graphical representation of data.
C. All users can generate reports on any table.
D. Can be run on demand by authorized users.
E. Can be scheduled to be run and distributed by email.

A

A. Any user can see any report shared with them. (R)
B. Can be a graphical representation of data. (R)
D. Can be run on demand by authorized users. (R)

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18
Q

Which of the following is NOT supported by Flow Designer?

A. Call a subflow from a flow
B. Test a flow with rollback
C. Use Delegated Developer
D. Run a flow from a MetricBase Trigger

A

B. Test a flow with rollback

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19
Q

Which of the following features are available to Global applications? (Choose two.)

A. Automated Test Framework
B. Source Control
C. Delegated Development
D. Flow Designer

A

C. Delegated Development

D. Flow Designer

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20
Q

Which one of the following is NOT a UI Action type?

A. List choice
B. Form button
C. List banner button
D. Form choice

A

D. Form choice

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21
Q

What is the path an Administrator could take to view the fulfillment stage task list for order placed by a user?

A. RITM (Number) > REQ (Number) > PROCUREMENT (Number)
B. REQ (Number) > RITM (Number) > PROCUREMENT (Number)
C. REQ (Number) > RITM (Number) > TASK (Number)
D. FULFILLMENT (Number) > RITM (Number) > TASK (Number)

A

C. REQ (Number) > RITM (Number) > TASK (Number)

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22
Q

As it relates to ServiceNow reporting, which of the following statements describes what a metric can do?

A. A metric is a report gauge used on homepages to display real-time data
B. A metric is a time measurement used to report the effectivness of workflows and SLAs
C. A metric is used to measure and evaluate the effectiveness of IT service management processes
D. A metric is a comparative measurement used to report the effevtiveness of flows and SLAs

A

C. A metric is used to measure and evaluate the effectiveness of IT service management processes

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23
Q

What information does the System Dictionary contain?

A. The human-readable labels and language settings
B. The definition for each table and column
C. The information on how tables relate to each other
D. The language dictionary used for spell checking

A

B. The definition for each table and column

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24
Q

Which one of these applications is available to all users?

A. Change
B. Incident
C. Facilities
D. Self-Service

A

D. Self-Service

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25
Q

How are Workflows moved between instances?

A. Workflows are moved using Update Sets
B. Workflows are moved using Transform Maps
C. Workflows are moved using Application Sets
D. Workflows cannot be moved between instances

A

A. Workflows are moved using Update Sets

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26
Q

Which one of the following is a definition for transform maps in ServiceNow?

A. A map that is used to store the history of the incident records
B. A map used to add data to encrypted fields
C. A map used to trigger Business Rules before the data is queued in the outbound Web Service
D. A map to determine relationships between fields displaying in an Import Set to fields in an existing table

A

D. A map to determine relationships between fields displaying in an Import Set to fields in an existing table

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27
Q

Multiple Choice, Single Line Text, and Select Box are what type of elements in ServiceNow?

A. Order Guides
B. Request Types
C. Variable Types
D. Related Lists

A

C. Variable Types

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28
Q

Which module displays a list of tasks assigned to a user’s group, but not yet assigned to an individual user?

A. My Teams Work
B. My Groups Work
C. My Groups Tasks
D. My Teams Tasks

A

B. My Groups Work

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29
Q

What is the language used for scripting in ServiceNow?

A. Java
B. AngularJS
C. JavaScript
D. Jelly

A

C. JavaScript

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30
Q

What are the types of Client script used in ServiceNow?

A. onCellEdit & onLoad
B. onSubmit & onChange
C. A and B
D. None of the above

A

C. A and B

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31
Q

Scripting is used in which of the following? (Select all that Apply)?

A. UI Macros
B. UI Policy
C. UI Action
D. Content Managment System

A

A. UI Macros

D. Content Managment System

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32
Q

How to get security_admin role/ elevated privilege for a user session?

A. Select the Elevate Role option in the security admin
B. Add security role to the user from Roles related list in user record
C. Select the security_admin option in the Elevate Roles section

A

C. Select the security_admin option in the Elevate Roles section

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33
Q

You cannot revert update set versions.

A. True
B. False

A

B. False

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34
Q

Incident extends which table?

A. Task
B. Change Request
C. RITM
D. Problem

A

A. Task

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35
Q

What is an order guide?

A. It defines every table and field in the system. It contains information about a field’s data type, character limit, default value, dependency and other attributes
B. It allows user to order everything they need for one particular request
C. It’s a bunch of access controls for a table, i.e., show me all access controls for table
D. None of the above

A

B. It allows user to order everything they need for one particular request

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36
Q

Where does the global text search appear?

A. Banner
B. Left Navigation Pane
C. Content Area

A

A. Banner

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37
Q

You can limit Service Now access by IP ranges.

A. True
B. False

A

A. True

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38
Q

What provides a guide for moving data from import sets?

A. Data Source
B. Transform Maps
C. Coalesce Fields
D. Business Rules

A

B. Transform Maps

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39
Q

Update sets cannot be merged.

A. True
B. False

A

B. False

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40
Q

What table is used to track all changes in an update Set?

A. update_set
B. Incident
C. sys_update_xml
D. sys_update_set

A

D. sys_update_set

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41
Q

What are events caused by?

A. User action and scripts
B. Workflow Scripts and Business Rules
C. Class extension or reference
D. None of the above

A

B. Workflow Scripts and Business Rules

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42
Q

Which one on the homepage has access to knowledge base?

A. Report
B. News
C. Catalog Item
D. All the above

A

B. News

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43
Q

Production, Development and Test/QA are the only types of environments in remote instances ServiceNow.

A. True
B. False

A

A. True

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44
Q

Types of SLA (SLA, OLA & UC) are defined in which field?

A. Retroactive Start
B. Condition Field
C. Type Field
D. Duration

A

C. Type Field

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45
Q

What are the out of box progress stages for a Service Request?

A. Waiting for approval
B. Fulfillment
C. Delivery
D. All of the above

A

D. All of the above

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46
Q

What is true about deleting tables?

A. An ESS user can delete any table
B. Deleting a table doesnot delete associated elements like views
C. Only tables beginning with “u_” can be permanently deleted

A

C. Only tables beginning with “u_” can be permanently deleted

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47
Q

What are the main tools you can use to automate servicenow?

A. System properties > css
B. Ui policy, data policies, ui actions and scripts
C. Lists, global text search, navigation filter, live feed
D. None of the above

A

B. Ui policy, data policies, ui actions and scripts

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48
Q

Access Control rules may be defined with which of the following permission requirements? (3)

A. Roles
B. Conditional Expressions
C. Assignment Rules
D. Scripts
E. User Criteria
F. Groups
A

A. Roles (R)
B. Conditional Expressions (R)
D. Scripts (R)

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49
Q

Which one of the following statements describes the purpose of a Service Catalog flow?

A. A Service Catalog flow generates three basic components: item variable types, tasks, and approvals
B. Although a Service Catalog flow cannot send notifications, the flow drives complex fulfillment processes
C. A Service Catalog flow is used to drive complex fulfillment processes and sends notifications to defined users or groups
D. A Service Catalog flow generates three basic components: item variable types, tasks, and notifications

A

C. A Service Catalog flow is used to drive complex fulfillment processes and sends notifications to defined users or groups (R)

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50
Q

Which term best describes something that is created, has worked performed upon it, and is eventually moved to a state of closed?

A. report
B. flow
C. event
D. task

A

D. task (R)

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51
Q

What is the name of the conversational bot platform that provides assistance to help users obtain information, make decisions, and perform common tasks?

A. Answer Agent
B. live Feed
C. Virtual Agent
D. Connect Chat

A

C. Virtual Agent (R)

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52
Q

What is the purpose of a Related List?

A. To create a one-to-many relationship
B. To dot-walk to a core table
C. To present related fields
D. To present related records

A

D. To present related records (R)

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53
Q

Where can Admins check which release is running on an ServiceNow instance?

A. Memory Stats module
B. Stats module
C. System.upgraded table
D. Transactions log

A

B. Stats module (R)

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54
Q

Which of the following states to display to a user?

A. Published
B. Drafted
C. Retired
D. Reviewed

A

A. Published (R)

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55
Q

Which of the following statements is true when a new table is created by extending another table?

A. The new table archives the parent table and assumed its roles in the database
B. The new table inherits all of the Business Rules, Client Scripts, and UI Policies of the parent table, but none of the existing fields
C. The new table inherits all of the fields of the parent table and can also contain new fields unique to itself
D. The new table inherits all of the fields, but does not inherit Access Control rules, Client Scripts, and UI Policies of the parent table

A

C. The new table inherits all of the fields of the parent table and can also contain new fields unique to itself (R)

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56
Q

How are Workflows moved between instances?

A. Workflows are moved using Update Sets
B. Workflows are moved using Transform Maps
C. Workflows are moved using Application Sets
D. Workflows cannot be moved between instances

A

A. Workflows are moved using Update Sets (R)

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57
Q

The baseline Service Catalog homepage contains links to which of the following components?

A. Record Producers, Order Guides, and Catalog Items
B. Order Guides, Item Variables, and flows
C. Order Guides, Catalog Items, and flows
D. Record Producers, Order Guides, and Item Variables

A

A. Record Producers, Order Guides, and Catalog Items (R)

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58
Q

Which of the following allows a user to edit field values in a list without opening the form?

A. Data Editor
B. Edit Menu
C. List Editor
D. Form Designer

A

C. List Editor (R)

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59
Q

Which three Variable Types can be added to a Service Catalog Item?

A. True/False, Multiple Choice, and Ordered
B. True/False, Checkbox, and Number List
C. Number List, Single Line Text, and Reference
D. Multiple Choice, Select Box, and Checkbox

A

D. Multiple Choice, Select Box, and Checkbox (R)

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60
Q

What is a characteristic of importing data into ServiceNow?

A. An existing Transform Map can be used one time on the same import set
B. Coalesce fields are used only after running Transform
C. Any user can manage and set up import sets
D. An existing Transform Map can be used multiple times on the same import set

A

D. An existing Transform Map can be used multiple times on the same import set (R)

61
Q

What module in the Service Catalog application does an Administrator access to begin creating a new item?

A. Maintain Categories
B. Maintain Items
C. Content Items
D. Items

A

B. Maintain Items (R)

62
Q

Create Incident, Password Reset, and Report outage: what do these services in the Service Catalog have in common?

A. They direct the user to a record producer
B. They direct the user to a catalog property
C. They direct the user to a catalog UI policy
D. They direct the user to a catalog client script

A

A. They direct the user to a record producer (R)

63
Q

What is the Import Set Table?

A. A table where data will be placed, post-transformation
B. A table that determines relationships
C. A staging area for imported records
D. A repository for Update Set information

A

C. A staging area for imported records (R)

64
Q

Which group of permissions is used to control Application and Module access?

A. Access Control Rules
B. UI Policies
C. Roles
D. Assignment Rules

A

C. Roles (R)

65
Q

What is a Record Producer?

A. A Record Producer is a type of Catalog Item that is used for Requests, not Services
B. A Record Producer creates user records
C. A Record Producer is a type of Catalog Item that provides easy ordering by bundling requests
D. A Record Producer is a type of a Catalog Item that allows users to create task-based records from the Service Catalog

A

D. A Record Producer is a type of a Catalog Item that allows users to create task-based records from the Service Catalog (R)

66
Q

What is a Dictionary Override?

A. A Dictionary Override is an incoming customer update in an Update Set which applies to the same objects as a newer local customer update
B. A Dictionary Override is the addition, modification, or removal of anything that could have an effect on IT services
C. A Dictionary Override is a task within a flow that requests an action before the flow can continue
D. A Dictionary Override sets field properties in extended tables

A

D. A Dictionary Override sets field properties in extended tables (R)

67
Q

When working on a form, what is the difference between Insert and Update operations?

A. Insert creates a new record and Update saves changes, both remain on the form
B. Insert creates a new record and Update saves changes, both exit the form
C. Insert saves changes and exits the form, Update saves changes and remains on the form
D. Insert saves changes and remains on the form, Update saves changes and exits the form

A

B. Insert creates a new record and Update saves changes, both exit the form (R)

68
Q

How is the Event Log different from the Event Registry?

A. Event Log contains generated Events, the Event Registry is a table of Event definitions
B. Event Log is formatted in the Log style, the Event Registry displays different fields
C. Event Log lists Events that were triggered by integrations, the Event Registry lists the Events that were triggered during the day (24-hour period)
D. Event Log is the same as the Event Registry

A

A. Event Log contains generated Events, the Event Registry is a table of Event definitions (R)

69
Q

Which of the following can be customized through the Basic Configuration UI 16 module? (3)

A. Banner Image
B. Record Number Format
C. Browser Tab Title
D. System Date Format
E. Form Header Size
A

A. Banner Image
C. Browser Tab Title
D. System Date Format

70
Q

What is the function of user impersonation?

A. Testing and visibility
B. Activate verbose logging
C. View custom perspectives
D. Unlock Application master list

A

A. Testing and visibility (R)

71
Q

What information does the System Dictionary contain?

A. The human-readable labels and language settings
B. The definition for each table and column
C. The information on how tables relate to each other
D. The language dictionary used for spell checking

A

B. The definition for each table and column (R)

72
Q

What is a schema map?

A. A schema map enables administrators to define records from specific tables as trouble sources for Configuration Items
B. A schema map graphically organizes the visual task boards for the CMDB
C. A schema map graphically displays the Configuration Items that support a business service
D. A schema map displays the details of tables and their relationships in a visual manner, allowing administrators to view and easily access different parts of the database schema

A

D. A schema map displays the details of tables and their relationships in a visual manner, allowing administrators to view and easily access different parts of the database schema (R)

73
Q

Which one of the following statements best describes the purpose of an Update Set?

A. An Update Set allows administrators to group a series of changes into a named set and then move this set as a unit to other systems
B. By default, an Update Set includes customizations, Business Rules, and homepages
C. An Update Set is a group of customizations that is moved from Production to Development
D. By default, the changes included in an Update Set are visible only in the instance to which they are applied

A

A. An Update Set allows administrators to group a series of changes into a named set and then move this set as a unit to other systems (R)

74
Q

When searching using the App Navigator search field, what can be returned? (Choose four.)

A. Names of Applications and Modules
B. Names of Modules
C. Names of Applications
D. Favorites
E. History Records
F. Titles of Dashboard Gauges
A

A. Names of Applications and Modules
B. Names of Modules
C. Names of Applications
D. Favorites

75
Q

Which technique is used to get information from a series of referenced fields from different tables?

A. Table-Walking
B. Sys_ID Pulling
C. Dot-Walking
D. Record-Hopping

A

C. Dot-Walking (R)

76
Q

Which of the following concepts are associated with the ServiceNow CMDB? (Choose four.)

A. Service Processes
B. User Permissions
C. Tables and Fields
D. A Database
E. The Dependency View
A

A. Service Processes
C. Tables and Fields
D. A Database
E. The Dependency View

77
Q

What is a formatter? Select one of the following.

A. A formatter allows you to configure applications on your instance
B. A formatter is a form element used to display information that is not a field in the record
C. A formatter allows you to populate fields automatically
D. A formatter is a set of conditions applied to a table to help find and work with data

A

B. A formatter is a form element used to display information that is not a field in the record (R)

78
Q

Which of the following statement describes the purpose of an Order Guide?

A. Order Guides restrict the number of items in an order to only one item per request
B. Order Guide provide a list of guidelines for Administrators on how to set up item variables
C. Order Guide provide the ability to order multiple, related items as one request
D. Order Guides take the user directly to the checkout without prompting for information

A

C. Order Guide provide the ability to order multiple, related items as one request (R)

79
Q

Which tool is used to have conversations with logged-in users in real-time?

A. Connect Chat
B. Now Messenger
C. User Presence
D. Comments

A

A. Connect Chat (R)

80
Q

Which of the following are a type of client scripts supported in ServiceNow? (Choose four.)

A. onSubmit
B. onUpdate
C. onCellEdit
D. onLoad
E. onEdit
F. onChange
G. onSave
A

A. onSubmit
C. onCellEdit
D. onLoad
F. onChange

81
Q

Which type of tables may be extended by other tables, but do not extend another table?

A. Base Tables
B. Core Tables
C. Extended Tables
D. Custom Tables

A

A. Base Tables (R)

82
Q

Which statement is true about business rules?

A. A business rule must run before a database action occurs
B. A business rule can be a piece of Javascript
C. A business rule must not run before a database action occurs
D. A business rule monitors fields on a form

A

B. A business rule can be a piece of Javascript (R)

83
Q

Which one of the following statements describes the contents of the Configuration Management Database (CMDB)?

A. The CMDB contains data about tangible and intangible business assets
B. The CMDB contains the Business Rules that direct the intangible, configurable assets used by a company
C. The CMDB archives all Service Management PaaS equipment metadata and usage statistics
D. The CMDB contains ITIL process data pertaining to configuration items

A

A. The CMDB contains data about tangible and intangible business assets

84
Q

In what order should filter elements be specified?

A. Field, Operator, then Value
B. Field, Operator, then Condition
C. Operator, Condition, then Value
D. Value, Operator, then Field

A

A. Field, Operator, then Value

85
Q

Which one statement correctly describes Access Control rule evaluation?

A. Rules are evaluated using roles. The role with the most permissions evaluates the rules first
B. If more than one rule applies to a row, the older rule is evaluated first
C. If a row level rule and a field level rule exist, both rules must be true before an operation is allowed
D. Rules are evaluated from the general to the specific, so a table rule must be active to continue

A

C. If a row level rule and a field level rule exist, both rules must be true before an operation is allowed

86
Q

When using the Load Data and Transform Map process, what is the Mapping Assist used for?

A. Mapping fields using the Import Log
B. Mapping fields using Transform History
C. Mapping fields using an SLA
D. Mapping fields using a Field Map

A

D. Mapping fields using a Field Map

87
Q

For Administrators creating new Service Catalog items, what is a characteristic they should know about Service Catalog variables?

A. Service Catalog variables can only be used in Record Producers
B. Service Catalog variables can only be used in Order Guides
C. Service Catalog variables cannot affect the order price
D. Service Catalog variables are global by default

A

D. Service Catalog variables are global by default

88
Q

Which one of the following statements is true about Column Context Menus?

A. It displays actions such as creating quick reports, configuring the list, and exporting data
B. It displays actions related to filtering options, assigning tags, and search
C. It displays actions related to viewing and filtering the entire list
D. It displays actions such as view form, view related task, and add relationship

A

A. It displays actions such as creating quick reports, configuring the list, and exporting data

89
Q

Which one of the following statements is a recommendation from ServiceNow about Update Sets?

A. Avoid using the Default Update set as an Update Set for moving customizations from instance to instance
B. Before moving customizations from instance to instance with Update Sets, ensure that both instances are different versions
C. Use the Baseline Update Set to store the contents of items after they are changed the first time
D. Once an Update Set is closed as “Complete”, change it back to “In Progress” until it is applied to another instance

A

A. Avoid using the Default Update set as an Update Set for moving customizations from instance to instance

90
Q

Which of the following is used to initiate a flow?

A. A Trigger
B. Core Action
C. A spoke
D. An Event

A

A. A Trigger

91
Q

A REQ number in the Service Catalog represents…

A. the order number.
B. the stage.
C. the task to complete.
D. the individual item in the order.

A

A. the order number.

92
Q

Which would NOT appear in the History section of the Application Navigator?

A. Records
B. UI Pages
C. Lists
D. Forms

A

B. UI Pages

93
Q

What is the platform name for the User table?

A. u_users
B. sys_users
C. x_users
D. sys_user

A

D. sys_user

94
Q

Which of the following is true of Service Catalog Items in relation to the Service Catalog?

A. They run behind the scenes.
B. They are the building blocks.
C. They are optional.
D. They provide options.

A

B. They are the building blocks.

95
Q

Table Access Control rules are processed in the following order:

A. any table name (wildcard), parent table name, table name
B. table name, parent table name, any table name (wildcard)
C. parent table name, table name, any table name (wildcard)
D. any table name (wildcard), table name, parent table name

A

B. table name, parent table name, any table name (wildcard)

96
Q

From the User menu, which actions can a user select? (Choose three.)

A. Send Notifications
B. Log Out ServiceNow
C. Elevate Roles
D. Impersonate Users
E. Order from Service Catalog
F. Approve Records
A

B. Log Out ServiceNow
C. Elevate Roles
D. Impersonate Users

97
Q

Buttons, form links, and context menu items are all examples of what type of functionality?

A. Business Rule
B. UI Action
C. Client Script
D. UI Policy

A

B. UI Action

98
Q

Which term refers to application menus and modules which you may want to access quickly and often?

A. Breadcrumb
B. Favorite
C. Tag
D. Bookmark

A

B. Favorite

99
Q

What is generated from the Service Catalog once a user places an order for an item or service?

A. A change request
B. An Order Guide
C. A request
D. An SLA

A

C. A request

100
Q

What is the path an Administrator could take to view the fulfillment stage task list for an order placed by a user?

A. RITM (Number)>REQ (Number)>PROCUREMENT (Number)
B. REQ (Number)>RITM (Number)>PROCUREMENT (Number)
C. REQ (Number)>RITM (Number)>TASK (Number)
D. FULFILLMENT (Number)>RITM (Number)>TASK (Number)

A

C. REQ (Number)>RITM (Number)>TASK (Number)

101
Q

Reports can be created from which different places in the platform? (Choose two.)

A. List column heading
B. Metrics module
C. Statistics module
D. View / Run module

A

A. List column heading

D. View / Run module

102
Q

Knowledge Base Search results can be sorted by which of the following? (Choose three.)

A. Most recent update
B. Popularity
C. Relevancy
D. Manager assignment
E. Number of views
A

A. Most recent update
C. Relevency
E. Number of views

103
Q

The display sequence is controlled in a Service Catalog Item using which of the following?

A. The Default Value field in the Catalog Item form
B. The Sequence field in the Catalog Item form
C. The Order field in the Variable form
D. The Choice field in the Variable form

A

C. The Order field in the Variable form

104
Q

As it relates to ServiceNow reporting, which of the following statements describes what a metric can do?

A. A metric is a report gauge used on homepages to display real-time data
B. A metric is a time measurement used to report the effectiveness of workflows and SLAs
C. A metric is used to measure and evaluate the effectiveness of IT service management processes
D. A metric is a comparative measurement used to report the effectiveness of flows and SLAs.

A

C. A metric is used to measure and evaluate the effectiveness of IT service management processes

105
Q

A Service Catalog may include which of the following components?

A. Order Guides, Exchange Rates, Calendars
B. Order Guides, Catalog Items, and Interceptors
C. Catalog Items, Asset Contracts, Task Surveys
D. Record Producers, Order Guides, and Catalog Items

A

D. Record Producers, Order Guides, and Catalog Items

106
Q

Which one of the following statements applies to a set of fields when they are coalesced during an import?

A. If a match is found using the coalesce fields, the existing record is updated with the information being imported
B. If a match is not found using the coalesce fields, the system does not create a Transform Map
C. If a match is found using the coalesce fields, the system creates a new record
D. If a match is not found using the coalesce fields, the existing record is updated with the information being imported

A

A. If a match is found using the coalesce fields, the existing record is updated with the information being imported

107
Q

What is never captured in an Update Set?

A. New users
B. A list of configuration changes
C. Workflow which is not published
D. A set of record details that uniquely identify the update set.
E. None of the above
A

C. Workflow which is not published

108
Q

Which one is used to group related fields together?

A. Form Layout
B. Sections
C. List Layout
D. View

A

B. Sections

109
Q

Which one of the following statements describes the purpose of an update set?

A. Move customizations from Production to Development
B. Create a standard process for moving customizations from instance to instance
C. Load incidents data from one instance to other instance

A

B. Create a standard process for moving customizations from instance to instance

110
Q

What happens if a match is found with the field that’s been marked coalesce?

A. It is one record in the sys_user_role table; and, it’s a personal that is assigned to a group or person, i.e., grant access and assign security controls
B. The existing record will be updated with the new
C. The existing record will not be updated with the new information
D. None of the above

A

B. The existing record will be updated with the new

111
Q

SSO abbreviation is

A. Single Sign On
B. Service Sign on
C. Single Source on
D. Source Sign on

A

A. Single Sign On

112
Q

Which of the following objects does a Display Business Rule NOT have access to?

A. previous
B. GlideSystem
C. g_scratchpad
D. current

A

A. previous

113
Q

When creating new application files in a scoped application, cross scope access is turned on by default in which of the following?

A. REST messages
B. Table
C. Script Include
D. Workflow

A

B. Table

114
Q

Which platform feature can be used to determine the relationships between field in an Import Set table to field in an existing ServiceNow table?

A. Business Service Management Map
B. Data Sources
C. Transform Map
D. Cl Relationship Builder

A

C. Transform Map

115
Q

Which one of the following is true for GlideUser (g_user) methods?

A. Can be used in Client Scripts and UI Policies only
B. Can be used in Business Rules only
C. Can be used in Client Scripts, UI Policies, and UI Actions
D. Can be used in Business Rules, and Scripts Includes

A

C. Can be used in Client Scripts, UI Policies, and UI Actions

116
Q

When working in the Form Designer, configuring the label of a field in a child table changes the label on which table(s)?

A. base table
B. child table
C. parent table
D. all tables

A

B. child table

117
Q

Which one of the following is true?

A. A UI Policy’s Actions execute before the UI Policy’s Scripts
B. The execution order for a UI Policy’s Scripts and Actions is determined at runtime
C. A UI Policy’s Scripts execute before the UI Policy’s Actions
D. A UI Policy’s Actions and Scripts execute at the same time

A

C. A UI Policy’s Scripts execute before the UI Policy’s Actions

118
Q

Which one of the following is NOT a purpose of application scoping?

A. Provide a relationship between application artifacts
B. Provide a way of tracking the user who developed an application
C. Provide a namespace (prefix and scope name) to prevent cross application name collisions
D. Provide controls for how scripts from another scope can alter tables in a scoped application

A

D. Provide controls for how scripts from another scope can alter tables in a scoped application

119
Q

Identify the incorrect statement about Delegated Development in ServiceNow.

A. Administrators can grant non-admin users the ability to develop global applications.
B. Administrators can specify which application file types the developer can access.
C. Administrators can grant the developer access to script fields.
D. Administrators can grant the developer access to security records.

A

B. Administrators can specify which application file types the developer can access.

120
Q

From the list below, identify one reason an application might NOT be a good fit with ServiceNow.
The application:

A. Needs workflow to manage processes
B. Requires “as-is” use of low-level programming libraries
C. Requires reporting capabilities
D. Uses forms extensively to interact with data

A

B. Requires “as-is” use of low-level programming libraries

121
Q

When evaluating Access Controls, ServiceNow searches and evaluates:

A. Only for matches on the current table
B. Only for matches on the current field
C. From the most specific match to the most generic match
D. From the most generic match to the most specific match

A

C. From the most specific match to the most generic match

122
Q

A scoped application containing Flow Designer content dedicated to a particular application is called a(n):

A. Spoke
B. Bundle
C. Action
D. Flow

A

A. Spoke

123
Q

Which one of the following is the fastest way to create and configure a Record Producer?

A. Create a Catalog Category, open the category, and select the Add New Record Producer button
B. Use the Record Producer module then add and configure all variables manually
C. Open the table in the Table records and select the Add to Service Catalog Related Link
D. Open the table’s form, right-click on the form header, and select the Create Record Producer menu item
A

A. Create a Catalog Category, open the category, and select the Add New Record Producer button

124
Q

Which one of the following client-side scripts apply to Record Producers?

A. Catalog Client Scripts and Catalog UI Policies
B. UI Scripts and UI Actions
C. UI Scripts and Record Producer Scripts
D. Client Scripts and UI Policies

A

A. Catalog Client Scripts and Catalog UI Policies

125
Q

What is the list mechanic?

A. Load the data into an import set table; create a transform map to match. What’s going where; run transform; cleanup the import set table
B. It’s a gear icon located in top left hand side every list. It allows you to add columns (via slush bucket) to the current list you are on
C. Through access controls … Controls every level in the ServiceNow object hierarchy. You can control specific tables and fields.
D. None of the above

A

B. It’s a gear icon located in top left hand side every list. It allows you to add columns (via slush bucket) to the current list you are on

126
Q

What is the sequence of conditions in an SLA definition?

A. Start, Hold, Halt
B. Start, In Progress, Stop
C. Begin, Hold, Halt
D. Start, Pause, Stop

A

D. Start, Pause, Stop

127
Q

What’s a module and application in the example … Incident > create new

A. Incident is an application and create new is the module
B. Incident is a module and create new is an application
C. Incident and create new both are applications
D. Incident and create new both are modules

A

A. Incident is an application and create new is the module

128
Q

Difference between Business Rule & Client Script?

A. Business rule works on before insert, update and delete in a database & client script works only on Submit.
B. Business rule works on before or after Insert, update and delete in a database & client script works on Submit, on change, on Cell Edit & on Load.
C. Business Rule works on Browser side and client scripts works on Server side.
D. There is no difference b/w the two.

A

B. Business rule works on before or after Insert, update and delete in a database & client script works on Submit, on change, on Cell Edit & on Load.

129
Q

Access to tables and fields are governed by Access Control.

A. True
B. False

A

A. True

130
Q

Default update set can be set to Completed?

A. No
B. Yes but other default update set will be created
C. Yes and no other default update set will be created

A

B. Yes but other default update set will be created

131
Q

What Details does a knowledge article hold? (Select all that apply)

A. Known errors
B. User Solutions
C. Troubleshooting tips
D. User information
F. All of the above
A

A. Known errors
B. User Solutions
C. Troubleshooting tips

132
Q

What is an Access Control List (ACL)?

A. Database Table
B. Update Set
C. It’s a bunch of access controls for a table
D. None of the above

A

C. It’s a bunch of access controls for a table

133
Q

What are the three basic elements of a workflow?

A. SLA definition, Task SLA, SLA workflow
B. Approval, notification and task
C. Task, Table and Fields
D. None of the above

A

B. Approval, notification and task

134
Q

End Users can personalize the list layouts for themselves.

A. True
B. False

A

A. True

135
Q

What related tables does the schema map show?

A. Sys_user
B. Cmdb_ci_computers
C. Class extension or reference
D. All of the above

A

C. Class extension or reference

136
Q

How can we avoid creating duplicates while importing data?

A. Coalesce Field
B. Transform Script
C. sys_id
D. Transform Field

A

A. Coalesce Field

137
Q

Resetting the list layout globally will over ride personal preferences.

A. True
B. False

A

B. False

138
Q

ESS users have access to only self service portal.

A. True
B. False

A

A. True

139
Q

What is a ci?

A. CI is a menu of any application in ServiceNow
B. CI is a table in serviceNow
C. CI is a tangible device or intangible dedicated software in CMDB
D. None of the above

A

C. CI is a tangible device or intangible dedicated software in CMDB

140
Q

Example of Contextual Security

A. Data Policy
B. Business rules
C. ACL

A

C. ACL

141
Q

A Schema Map Displays which of the following: (Select all that Apply)

A. Incidents
B. Extended Tables
C. Task Table
D. Extending Tables
E. Workflows
F. Reference Table
A

B. Extended Tables
D. Extending Tables
F. Reference Table

142
Q

What is an ACL defined and applied to?

A. Specific Table User
B. Specific user on a CI
C. Specific group of users
D. Specific Role or user

A

D. Specific Role or user

143
Q

When relating to Task SLA Time-Based Fields, The Breach time is the same as Planned end time.

A. True
B. False

A

A. True

144
Q

What is the significance of Order field on Catalog Item variables?

A. It established the display order of variables - Listed in ascending order values
B. It displays the number to the left side of the variable
C. It provides the order in which data will be parsed

A

A. It established the display order of variables - Listed in ascending order values

145
Q

Which of the following does an ESS have access to?

A. Help the help desk
B. Visual Task Boards
C. Incidents (created by you)
D. All the above

A

D. All the above

146
Q

What is a sys_id?

A. It is a unique 16 character globally unique id used to identify a record
B. It is a unique 24 character globally unique id used to identify a record
C. It is a unique 32 character globally unique id used to identify a record

A

C. It is a unique 32 character globally unique id used to identify a record

147
Q

For UI policy to be applied on all views which among the following should be checked?

A. Global
B. On Load
C. Condition
D. Run Script

A

A. Global

148
Q

Users cannot read, write, create, or delete data unless access controls are in place to explicitly allow those actions.

A. True
B. False

A

A. True

149
Q

Which of the following is an example of custom table?

A. Project
B. Custom
C. sys_scripts
D. u_incident

A

D. u_incident

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