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CSA Training > CSA Training 8-24 > Flashcards

CSA Training 8-24 Flashcards

1
Q

What is IMAGE?

A

A system only used by AAG that makes Sabre easier to use

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2
Q

What is your Sabre login?

A

The same you use for your mobile device.

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3
Q

What are the 2 ways to navigate IMAGE?

A
  1. Using the mouse

2. Keyboard shortcuts and Hot Keys

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4
Q

Which Key do you use to access hidden Tool Bars and clear out pop-up windows?

A

Esc (Escape)

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5
Q

Which Key is used to open the tool/menu bars of Image?

A

F (Function)

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6
Q

Using this key while also holding one of the “F” keys (F1-F12) will pull up different main menu’s

A

Shift key along with pressing a “F” key will pull up different main menu’s

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7
Q

How do you access Quick Access Menus?

A

Ctrl (Control)

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8
Q

How do you access “Hot Keys”?

A

Press Alt and the underlined letter of the section you want to open

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9
Q

Use this to quickly navigate a list or drop down menu

A

Arrows (Directional Keypad)

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10
Q

This ALWAYS works in Every screen in IMAGE

A

10- Keypad

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11
Q

These function the same as a mouse and move your cursor around to different sections:

A

Hot Keys

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12
Q

What is the FIRST thing you do as soon as you login to IMAGE?

A

Assign your Printers because you cant make any sales without a printer assigned to you.

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13
Q

What is the Hot Key for Assign/Change Printer?

A

Alt + A (A is for Assigned)

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14
Q

Where can I find the Assign/ Change Printer option in IMAGE?

A

F4/f1 - Top Tool Bar is “Misc. Data” and the Bottom Tool Bar is “System Config”. This is where you will hit the Hot Key Alt + A

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15
Q

How will you know you have assigned the printer correctly?

A

“OK and PRINTER ASSIGNED” text will appear in your response screen.

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16
Q

Almost everything you need to do in IMAGE can be found in these 2 Tool Bars. What are they called?

A

Top & Secondary are the Main Menus of IMAGE

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17
Q

What is the area on the Left side of the IMAGE screen where text is typed or commands are entered?

A

IMAGE Mask Input Area

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18
Q

This is where you will find the Flight Number, Gate Number, Estimated Time of Departure and the Flight Departure countdown

A

Countdown Clock. This will automatically happen when the light number is designated

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19
Q

How do you check to see if the link between IMAGE and SABRE is working?

A

In the Status Bar: “Up” means everything is working right. “Down” means there is no link.

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20
Q

Where can you find the Computer Address of the device you are viewing IMAGE on?

A

Status Bar- It is the 6- digit letter & Number (38888B) in the picture)

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21
Q

Where can you find todays Date?

A

Status Bar

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22
Q

Where can you find the current time?

A

Status Bar in 24 hour format

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23
Q

Where can you find the location and name of who is currently logged into IMAGE?

A

Status Bar

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24
Q

Where can you find the 2-digit Agent Sine (ID) of the person who is logged into IMAGE?

A

Status Bar- Example is D3

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25
Q

Where can you see what version of IMAGE is currently being ran on your system?

A

Status Bar- Example APT 2012.0006

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26
Q

What do you press to access the beginning or main screen; your “Happy Place”?

A

F1/f1

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27
Q

If we view the Main Screen as a book; which of the two main tool bars would be the “Book” and which would be the “Chapter”?

A

The top row is the general or “book” while the bottom row is the “chapter” or more specific row.

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28
Q

What combination of keys do you press to select the “top bar”?

A

Shift + F1

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29
Q

What shortcut do you use to access the bottom bar?

A

Just the “f” key without pressing Shift first

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30
Q

What key do you press to access the “Hidden Tool Bar”?

A

Esc

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31
Q

Throughout your training selections on the toolbars will be written as “F1 / f2 “ what does this mean?

A

the ‘Book” is the top bar which for “F1” would be “Check In”
the “Chapter” is the bottom bar which is more specific so “f2” would mean “Misc. Check-In”

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32
Q

You must do this everytime you leave your computer position

A

Logout

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33
Q

If you want to save your place on the computer and will only be gone briefly you can lock your screen by pressing what?

A

Ctrl + Alt + Delete

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34
Q

How do you sign out of IMAGE?

A

Ctrl + E

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35
Q

Function that shows which Gate the flight is scheduled for and how many passengers are checked in for the flight

A

Ctrl + G: Gate and Flight Load also called “G” or “G Display”

36
Q

What Does FLIFO Stand for?

A

Flight Routing & Schedule

37
Q

This function shows the routing of the flight as well as the scheduled and actual times of arrival and departure

A

Flight Routing & Schedule (FLIPO) Ctrl + F

38
Q

This function is used to reprint boarding passes and/or change seats

A

Ctrl + R

39
Q

What is the function to access the Keyboard Help Screen?

A

Ctrl + H

40
Q

What is a PNR

A

Passenger Name Record

41
Q

What is the function to access a PNR?

A

Ctrl + Q

42
Q

What is a PETC and AVIH?

A

Pet In The Cabin and Animal in Hold

43
Q

What is an SSR

A

Special Service Requests

44
Q

ARMD

A

Law Enforcement Officer on Non-Mission

45
Q

FLEO/FAM

A

Federal Law Enforcement Officers (Air Marshals) On Mission

46
Q

FFDO

A

Federal Flight Deck Officers

47
Q

SVAN

A

Service Animal

48
Q

LANG

A

Doesn’t Speak English

49
Q

BLND

A

Blind

50
Q

DEAF

A

Deaf

51
Q

MAAS

A

Any guest that needs assistance but does not need a wheelchair

52
Q

OTHS

A

Other Service (Escorts/Prisoners/Detainees)

53
Q

How do you access a seat map

A

CTRL+ M

54
Q

On the seat map green indicates

A

Open and available

55
Q

On the seat map yellow indicates

A

Depending on the code it could be pre reserved by a guest who hasn’t checked in or blocked by agent only usage, these do not show as available to guests.

56
Q

On the seat map gray indicates

A

Checked In

57
Q

On the seat map gray overlay indicates

A

Wing Row

58
Q

On the seat map dark gray overlay indicates

A

Exit Row

59
Q

On the seat map P is code for

A

Premium Class, Pay to sit here

60
Q

On the seat map R is code for

A

Pre Reserved for Non-Elite Guests who are not checked in

61
Q

On the seat map Z is code for

A

Airport Use Only

62
Q

On the seat map Q is code for

A

Blocked for elite member, first choice

63
Q

On the seat map D is code for

A

Only available to Non-Saver-Fare Guests

64
Q

On the seat map V is code for

A

Pre Reserved by an Elite Member who is not checked in

65
Q

On the seat map L is code for

A

Preferred seat for Minors traveling alone

66
Q

On the seat map H is code for

A

Guests with disabilities

67
Q

On the seat map N is code for

A

Inoperable or Broken

68
Q

On the seat map I is code for

A

Comfort/Infant Block. For guests traveling with a lap infant.

69
Q

On the seat map O is code for

A

Weight Imbalance

70
Q

This code may be used to change a seat

A

CTRL+ R

71
Q

Function you use to “uncheck in” a guest

A

CTRL+ X

72
Q

This is the function to display a VCR

A

CTRL+ Q

73
Q

This is the first thing you do when you’ve logged into your computer

A

Assign your printer

74
Q

What is a FIM

A

Flight interruption manifest

75
Q

What is the hot key for ticket

A

ALT + T

76
Q

What is APIS

A

For international travelers the “Advanced Passenger Information System” is where you enter their documents

77
Q

Who would you report an IMAGE problem to

A

ITS Service Desk

78
Q

What are pages of reference information for looking up something

A

STARs

79
Q

The function to check availability in instant masks is

A

CTRL+ A

80
Q

The function to reissue boarding pass/seat change in instant masks is

A

CTRL+ R

81
Q

The function to codeshare flight converter in instant masks is

A

CTRL+ K

82
Q

The function to FLIFO in instant masks is

A

CTRL+ F

83
Q

The function to flight data in instant masks is

A

CTRL+ G

84
Q

The function to mileage plan number credit in instant masks is

A

CTRL+ N

85
Q

The function to quick passenger information in instant masks is

A

CTRL+ Q

86
Q

The function to return seat in instant masks is

A

CTRL+ X

CSA Training (2 decks)

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