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csa bilbioteca Flashcards

1
Q

What are the different interfaces for
accessing a ServiceNow instance?

A

Now Platform® User Interface
- Service Portal
- ServiceNow Mobile Classic
- ServiceNow Agent

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2
Q

What are the components of the
Application Navigator?

A
  • All applications
  • Favorites
  • Your history
  • Filter navigator
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3
Q

Where can you locate product
documentation?

A
  • docs.servicenow.com
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4
Q

What is a collection of permissions
used to grant access to different
parts of the platform?

A
  • Role
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5
Q

What is a common way of testing
functionality for different roles?

A
  • Impersonate user
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6
Q

What are the three different types
of context menus in a list view?

A

List, Column, and Record

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7
Q

What defines which fields appear in
a list and the order of said fields?

A
  • View
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8
Q

Which field type displays as a
check box on the form?

A
  • True/False
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9
Q

Which field type displays
information from another table?

A
  • Reference
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10
Q

Which tool can be used to change
the layout of the form view for all
users?

A
  • Form Designer
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11
Q

What are the three main components
of the Form Designer?

A
  • Page Header
  • Field Navigator
  • Form Layout
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12
Q

What allows fields to be populated
automatically when applied?

A
  • Template
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13
Q

Which UI action saves information for
a new record and leaves the form?

A
  • Submit
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14
Q

Which icon on the banner frame is
selected to customize an
individual’s instance?

A
  • System settings (gear icon)
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15
Q

Which module allows an admin to
change the look and feel for an
instance?

A
  • System Properties > Basic
    Configuration UI16
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16
Q

What is the difference between
Work notes and Additional
Comments?

A

–Work notes are visible to only
those who can view the task
–Additional comments are visible
to the customer (requestor)

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17
Q

Which tab contains the activity
stream for a task?

A

–Notes

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18
Q

What can trigger a notification?

A

– Record inserted or updated
– Event is fired
–A script

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19
Q

Which three tabs are used to
configure an email notification?

A

–When to send
–Who will receive
–What it will contain

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20
Q

What is used to get information from
tables through referenced fields?

A

–Dot-Walking

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21
Q

How is dot-walking used when
configuring a notification?

A

– Identify the recipient
(e.g. Users/Groups in fields)
– Populate data in the notification
(e.g. ${number} or ${URI_REF})

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22
Q

Which module opens the Report
Designer interface?

A

– Reports > View / Run

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23
Q

Name three ways of sharing a
report with other people in the
organization

A

– Scheduled email
– Export to PDF
– Publish

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24
Q

What are the four tabs used to guide
the user through creating a new
report in the report designer?

A

– Data, Type, Configure, and Style

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25
Q

What should you consider when
exporting a report to PDF and
sharing the exported file?

A

– Information may be obsolete
–Access control is not enforced
on exported data

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26
Q

Which modules can you use to
create a new table?

A

– Tables
– Tables & Columns

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27
Q

What is created by default when you
create a new table?

A

–Application Menu with the same
name as the table Label (e.g.
Infinity)
– Module with the plural of the
table Label (e.g. Infinities)

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28
Q

How can you edit the title of an
application menu?

A

– Click the Edit Application
(pencil) icon
–Update the Title field on the
form

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29
Q

Which tools can be used to create or
modify a form layout?

A

Configure > Form Layout or
– Configure > Form Design

30
Q

What is specified in an access control
list rule?

A

–Object and Operation being
secured
– Permissions required to access
the object

31
Q

What types of permissions can be
configured in an access control rule?

A

– Roles
– Conditions
– Script that sets the answer
variable to true or false

32
Q

In what order are access controls
evaluated?

A

Table-level: most specific to most
general then field-level: most
specific to most general

33
Q

Which object grants access to all
table records?

A

<table>.None
</table>

34
Q

Which elevated role is required
to modify access control rules?

A

– security_admin

35
Q

Which module is used as the first
step for importing data?

A

– Load Data

36
Q

What are the steps for importing
data using an import set?

A

Load the data
– Create a transform map
– Transform the data
– Clean up the import table

37
Q

Which option allows you to update
existing target table records when
importing data from an import set?

A

Coalesce

38
Q

What is defined as a series of tables
containing assets and business
services controlled by a company?

A

Configuration Management
Database (CMDB)

39
Q

What is a CI?

A

– Configuration Item
– Can be tangible (hardware,
software, servers, etc.) or
intangible (business services,
email, etc.)

40
Q

Which ServiceNow product can be
used to populate the CMDB?

A

–Discovery

41
Q

What are the three key tables in the
CMDB?

A

– cmdb
– cmdb_ci
– cmdb_rel_ci

42
Q

What is the module used to import Word
documents as articles?

A

Knowledge > Articles > Import Articles

43
Q

What access does a user need to be able
to import articles to a knowledge base?

A

– Can contribute

44
Q

Which module is used to view
knowledge content by category?

A

– Self Service > Knowledge

45
Q

Which role can manage multiple
knowledge bases?

A

– knowledge_admin

46
Q

What tool controls the publishing
and retiring process for knowledge
articles?

A

Workflows

47
Q

What is used to determine user
access to knowledge bases or a
knowledge article?

A

–User Criteria

48
Q

What is created when an order is
placed for a catalog item?

A

REQ# (Request)
– RITM# (Requested Item)
– SCTASK# (Service Catalog Task)

49
Q

Which module is used to add, update,
or remove catalog items?

A

Maintain Items

50
Q

What is attached to a catalog item and
determines the fulfillment process?

A

Workflow or Flow Designer Flow

51
Q

What represents questions asked
when ordering a catalog item?

A

– Variables

52
Q

What represents multiple related
items grouped as one request?

A

Order Guide

53
Q

What appears as a simplified form to
create a record in a table?

A

Record Producer

54
Q

What is the name of the interface for
building process automation capabilities?

A

Flow Designer

55
Q

Which module is used to create or edit
flow designer flows?

A

– Flow Designer > Designer

56
Q

Where is the data from an action
stored so it can be used in
subsequent actions in the flow?

A

Data Pill

57
Q

When attaching a flow to a service
catalog item, which plugin needs to
be activated?

A

Flow Designer support for the
Service Catalog

58
Q

What are the components of a Flow
Designer flow?

A

Trigger
–One or more Actions

59
Q

Which type of scripts run on the
browser?

A

Client-side scripts: UI Policies and
Client Scripts

60
Q

Which script runs when a record is
displayed, inserted, updated,
deleted, or when a table is queried?

A
  • Business Rule
61
Q

Does a business rule run on the
client side or the server side?

A
  • Server
62
Q

What is used frequently to move
customizations from one instance to
another?

A

Update Sets

63
Q

Which types of records are not
captured in an update set?

A
  • Data records
64
Q

Is a homepage captured in an
update set?

A
  • Homepages are not automatically
    included, but can be manually added
65
Q

What are the steps for applying an
update set to an instance?

A
  • Retrieve
  • Preview
  • Commit
66
Q

Which ServiceNow product provides
the ability to quickly integrate with
3
rd party applications without
scripting?

A
  • IntegrationHub
67
Q

Which ServiceNow tool is used by
developers to create custom
applications?

A
  • Studio
68
Q

A non-administrator user who is
assigned one or more permissions
to develop applications is called:

A
  • Delegated Developer
69
Q

Which site offers help and training to
ServiceNow developers?

A
  • https://developer.servicenow.com
70
Q

What protects applications by
identifying and restricting access to
available files and data?

A
  • Application Scoping
71
Q

How can a user display the current
application scope in the banner
frame?

A
  • System Settings (gear icon)
  • Developer tab
  • Show application picker in header

csa biblioteca (1 decks)

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