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CSA - ServiceNow > CSA 4 - User Interface & Navigation Practice Test > Flashcards

CSA 4 - User Interface & Navigation Practice Test Flashcards

1
Q

What actions can self-service users access when logging into ServiceNow? Select 3 Answers from the below options.

A
  1. Taking surveys
  2. Viewing a homepage
  3. Viewing knowledge articles
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2
Q

Which field type allows users to use positive or negative values?

A

FX Currency

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3
Q

Which search feature can you use to narrow down search results in ServiceNow?

A

Wildcard Characters

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4
Q

A group is a:

A

Set of users who share a common purpose

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5
Q

What needs to be configured to create a new form view?

A

Form Layout

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6
Q

A filter is a set of conditions applied to a table to help you find and work with a subset of data. In the Now Platform, filter conditions are also referred to as:

A

Breadcrumbs

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7
Q

What are some of the benefits often recognised by branding your instance? Select 3 Answers from the below options.

A
  1. Gain user trust
  2. Accelerate adoption rates
  3. Create a shared identify
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8
Q

Which of the following is the definition of a role in ServiceNow?

A

A collection of permissions

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9
Q

Which of the following would be included in the results when entering ‘service’ in the Navigation filter? Select 2 Answers from the below options.

A
  1. Any module with a name containing ‘service’

2. All modules and sections within the Service Desk application

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10
Q

(Rome) Which of the following are the accessibility enhancements in the Service Portal application? Select 3 Answers from the below options.

A
  1. Text size be increased to 200% through your browser settings
  2. Text-to-speech labels that you hear match the labels you see on the screen.
  3. The screen reader speaks new content without disturbing the current flow
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11
Q

Which content type is NOT tracked in the history tab within the Application Navigator?

A

Ui Pages

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12
Q

Where can you enable or disable form tabs in the platform?

A

System Settings

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13
Q

Which collaboration tool can you access using the bubble icon on the banner?

A

Connect Chat

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14
Q

What form action updates an existing record and keeps the form open?

A

Save

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15
Q

What wildcard character is used to search for values that contain a search term in a list?

A
  • (Asterisk)
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16
Q

Lists provide context menus at three different levels. What are the names of those context menus? Select 3 Answers from the below options.

A
  1. List fields context menu
  2. List column context menu
  3. List title menu
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17
Q

What ServiceNow component would you use to see which Applications and Modules contain the word ‘Task’?

A

Filter Navigator

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18
Q

Which of the following are true statements about portals? Select 4 Answers from the below options.

A
  1. Containers can be fixed layout.
  2. Viewport size changes when a page is resized.
  3. Page layouts are responsive to device type
  4. Page layouts are responsive to screen resolution
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19
Q

Which module allows you to customise your instances’ banner image, browser tab title and background colour?

A

System Properties > Basic Configuration UI16

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20
Q

(Rome) Which tickets are displayed under the Associated Requests tab on the standard ticket page in Service Portal?

A

All associated requestes for which the current ticket is the parent

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21
Q

A field can be added to a table and form by accessing which part of the Form Designer interface?

A

Field Navigator

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22
Q

What do you select to personalise the system settings of the Now Platform user interface?

A

Gear icon

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23
Q

Which role can switch their form view?

A

view_changer

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24
Q

(Rome) Which of the following options is most suitable for dynamic tab visibility in the standard ticket page configuration?

A

Specifying a script

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25
Q

(Rome) How can system administrators speed up loading large lists?

A

By removing the calculation of the total number of records

26
Q

(Rome) What field types are supported by Form Controls? Select 3 Answers from the below options.

A
  1. Percent Complete
  2. IP Address
  3. Fx Currency
27
Q

The Now Platform is an example of which cloud computing model?

A

Application Platform-as-a-Service (aPaaS)

28
Q

Which of the following features allow you to update multiple records simultaneously? Select 2 Answers from the below options.

A
  1. Update Selected Action

2. List Editor

29
Q

What allows users to see a time-stamped history of all actions taken within a record?

A

Activity Stream

30
Q

Which of the following are true about the Branding Editor? Select 2 Answers from the below options.

A
  1. Previews changes as they are made

2. Applies a colour theme to a portal

31
Q

Which of the following are the different ways to create a favourite? Select 3 Answers from the below options.

A
  1. Drag the breadcrumbs of a filtered list to the Favorites tab.
  2. Select the star of its corresponding application or module.
  3. Drag an individual record to the Favorites tab
32
Q

Which menu can users access to display actions that involve creating quick reports, configuring lists and exporting data?

A

Column Context Menu

33
Q

What does a column in a list represent in a ServiceNow instance?

A

A field

34
Q

What is the purpose of Embedded Help? Select 4 Answers from the below options.

A
  1. Display content based on user role
  2. Display content based on query parameter values
  3. Coach users on using a custom application
  4. Provide specific written or video-based instructions for a custom application
35
Q

Which field type displays records from another table?

A

Reference

36
Q

How do you group the records on a list based on the State field? Select 3 Answers from the below options.

A
  1. On the State column title, click Context menu > Group by State
  2. On the list Context menu, select Group by > State
  3. On the natural language filter, type ‘group by state’ and select the Ask button
37
Q

Which of the following list features requires permission to conduct?

A

Editable

38
Q

You have a requirement to create a set of filter conditions on the Incidents list to show the records that satisfy the following conditions:

  • Incidents where the state is Resolved or Closed;
  • Incidents where the Assignment Group is one of your groups.

After clicking the Funnel icon and defining the first condition, what steps should you take?

A
  1. Click the “and” Button;
  2. Define the second condition;
  3. Click Run
39
Q

What is selected on the Now Platform to impersonate another user?

A

User menu

40
Q

What file formats are available when exporting currently displayed records in a list? Select 3 Answers from the below options.

A
  1. XML
  2. CSV
  3. JSON
41
Q

Which menu provides options related to viewing, configuring, creating favorites and saving form data?

A

Form Context Menu

42
Q

Which form view is displayed when clicking on the reference icon of a field in a form?

A

Sys_popup

43
Q

What are the 3 reasons to use ServiceNow Mobile apps? Select 3 Answers from the below options.

A
  1. Ability to submit, view, and update requests, issues, and tasks
  2. Push notifications for instant access to important information
  3. A global search to find people, service and items, and articles
44
Q

Which icon should you double-click to expand and collapse the list of all Applications and Modules?

A

Application

45
Q

Which of the following workflow types does the Now Platform provide? Select 4 Answers from the below options.

A
  1. Information Technology (IT)
  2. Customer
  3. Employee
  4. Creator
46
Q

Which of the following field type is Boolean and displays as a checkbox?

A

True/False

47
Q

What field type on a form has a clickable icon that provides a preview of the associated record?

A

Reference

48
Q

Different form templates can be applied to a form by accessing the _______.

A

Template bar

49
Q

Which icon allows you to access resources such as ServiceNow documentation and user guide?

A

Help icon (Question mark)

50
Q

When using Form Designer, icons presented on each field include which of the following? Select 3 Answers from the below options.

A
  1. Handle icon
  2. Edit icon
  3. Remove icon
51
Q

Each ServiceNow solution provides its own guided setup. When implementing IT Service Management (ITSM), where would you navigate to update Now Platform user interface branding, including the company logo and colours? Select 2 Answers from the below options.

A
  1. Guided Setup > ITSM Guided Setup

2. System Properties > Basic Configuration UI16

52
Q

(Rome) How can system administrators speed up loading large lists?

A

By removing the calculation of the total number of records

53
Q

What editor is used by knowledge authors to apply predefined formats, code snippets, table of contents, and find or replace text for a knowledge article?

A

HTML

54
Q

What role is required to access or create your templates?

A

No special role

55
Q

What is the primary way to interact with the applications and information in a ServiceNow instance?

A

Now Platform user interface

56
Q

What are the three main screen elements of the Now Platform User Interface? Select 3 Answers from the below options.

A
  1. Application Navigator
  2. Banner frame
  3. Content frame
57
Q

Which of the following applications is available to all users?

A

Self-Service

58
Q

You need to go back to review a record you just looked at recently. What is one of the quickest ways to navigate back to the same record?

A

Select the record from the History tab

59
Q

Which of the following file types can be viewed directly in the Now Platform using the Document Viewer? Select 3 Answers from the below options.

A
  1. PNG (.png)
  2. MS Excel (.xls) and (.xlsx)
  3. PDF (.pdf)
60
Q

Which of the following branding features can be configured? Select 4 Answers from the below options.

A
  1. Banner image, text and colours
  2. Browser tab title
  3. System data/time formatting
  4. Navigator background and text colours

CSA - ServiceNow (4 decks)

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