CSA Flashcards
Exam Prep
The Now Platform is an
apaaS Application Platform as a Service
Search for catalog items, knowledge articles, and records
Service Portal
What are the (4) workflows that the platform supports -IECC
IT, Employee, Customer and Creator Worflows
Each Instance is a single software stack
Multi-instance cloud-based
Transfer in less than 7 minutes without downtime —AHAA
Advanced High Availability Architecture
A Single Data Model is built on
A table schema (flexible)
Check real time instance availability
Hosted Instance (HI)
Backups
4 weekly full & 6 days of daily differential backup
Domains
Controls and accesses
The default domain and all users can see it
Global
Access is limited to assigned users
Other domains
Collection of permissions granted to a user
Roles
A group of people with shared tasks and permissions
Groups
Individuals within an instance
User
ServiceNow 3 interfaces
Next Experience Unified Navigation (Primary Interface)
Service Portal
Now Mobile Apps (Now mobile, Now Mobile Agent)
Next Experience UI consist of (3)
- Content Frame
- Banner Frame
3.Application Navigator
Where forms and lists display in an instance
Content Frame
Contains base menus (All, Favorite, History, workspaces as well as current scope/update set, global search, system help, notifications, and user menu
Banner Frame
Complete list of applications and modules, searchable by using Filter Navigator
Application Navigator
Now Mobile Agent
is targeted at fulfillers and has a few more capabilities than Now Mobile
Now Mobile P.1
- Targeted at employees
- Persona-focused for intuitive use
- Mobile first and completely native
Now Mobile P.2
- Codeless and rapid Development
5.Ability to submit, view, and update requests, issues, and tasks. - Includes Global search feature
Now Mobile P.3
- Allows offline Access
- Includes push notification
9.Allows access to Knowledge Articles and Virtual Agent
Now Mobile P.4
- Has role based access
- Manageable from an MDM (Mobile Device Management or MAM (Mobile Application Management)
User-friendly self-service that provides access to specific features using widgets
Service Portal
