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ServiceNow CSA Exam Overview > CSA > Flashcards

CSA Flashcards

Exam Prep

1
Q

The Now Platform is an

A

apaaS Application Platform as a Service

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2
Q

Search for catalog items, knowledge articles, and records

A

Service Portal

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3
Q

What are the (4) workflows that the platform supports -IECC

A

IT, Employee, Customer and Creator Worflows

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3
Q

Each Instance is a single software stack

A

Multi-instance cloud-based

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4
Q

Transfer in less than 7 minutes without downtime —AHAA

A

Advanced High Availability Architecture

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4
Q

A Single Data Model is built on

A

A table schema (flexible)

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5
Q

Check real time instance availability

A

Hosted Instance (HI)

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6
Q

Backups

A

4 weekly full & 6 days of daily differential backup

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7
Q

Domains

A

Controls and accesses

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8
Q

The default domain and all users can see it

A

Global

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9
Q

Access is limited to assigned users

A

Other domains

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10
Q

Collection of permissions granted to a user

A

Roles

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11
Q

A group of people with shared tasks and permissions

A

Groups

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12
Q

Individuals within an instance

A

User

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13
Q

ServiceNow 3 interfaces

A

Next Experience Unified Navigation (Primary Interface)
Service Portal
Now Mobile Apps (Now mobile, Now Mobile Agent)

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14
Q

Next Experience UI consist of (3)

A
  1. Content Frame
  2. Banner Frame
    3.Application Navigator
15
Q

Where forms and lists display in an instance

A

Content Frame

16
Q

Contains base menus (All, Favorite, History, workspaces as well as current scope/update set, global search, system help, notifications, and user menu

A

Banner Frame

17
Q

Complete list of applications and modules, searchable by using Filter Navigator

A

Application Navigator

18
Q

Now Mobile Agent

A

is targeted at fulfillers and has a few more capabilities than Now Mobile

19
Q

Now Mobile P.1

A
  1. Targeted at employees
  2. Persona-focused for intuitive use
  3. Mobile first and completely native
20
Q

Now Mobile P.2

A
  1. Codeless and rapid Development
    5.Ability to submit, view, and update requests, issues, and tasks.
  2. Includes Global search feature
21
Q

Now Mobile P.3

A
  1. Allows offline Access
  2. Includes push notification
    9.Allows access to Knowledge Articles and Virtual Agent
22
Q

Now Mobile P.4

A
  1. Has role based access
  2. Manageable from an MDM (Mobile Device Management or MAM (Mobile Application Management)
23
Q

User-friendly self-service that provides access to specific features using widgets

A

Service Portal

ServiceNow CSA Exam Overview (1 decks)

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