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CSA Flashcards

1
Q

Which script runs when a record is displayed, inserted, updated, deleted or when a table is queried?

A

Business Rule

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2
Q

There is a business requirement to restrict incident reporting to specific roles for better governance. The Development team decided to add a new access control (ACL), so only those roles can view the contents of the reports on the incident table.

What access control operation should they use to allow this access on the incident table?

A

report_view

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3
Q

Your manager asks you to build some reports on your group tasks.

Where do you navigate on the platform to start?

A

report -> create new

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4
Q

Form splits help you organise fields on a form into columns for an enhanced visual appeal.

What role is required to enable multiple form splits on the platform?

A

admin

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5
Q

Where do you navigate to see the notifications that are currently defined on the Now Platform?

A

System Notifications -> Email -> Notifications

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6
Q

Where does the System Administrator navigate to edit a catalogue item?

A

Maintain Items

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7
Q

What related list can you use to extend and track the different types of groups assigned to a Configuration Item?

A

Teams

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8
Q

Which of the following is a true statement about importing data into ServiceNow?

A

Every import must have at least one Transform Map.

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9
Q

Who can add or remove widgets in a dashboard?

A
  1. Users with edit access
  2. Dashboard owner
  3. Users with dashboard_admin role
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10
Q

In addition to the article ID, what do the knowledge management notification emails include to determine if an article is relevant?

A

Title of the article

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10
Q

ServiceNow can import data from which of the following external data source types when a valid transform map is available?

A
  1. LDAP
  2. OIDC
  3. REST
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11
Q

What are the three types of Flow Designer triggers?

A
  1. Record-based
  2. Application-based
  3. Schedule-based
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12
Q

Which menu provides options related to viewing, configuring, creating favourites and saving form data?

A

Form Context Menu

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13
Q

What Visual Task Board type automatically updates the tasks when the respective cards are edited or change lanes?

A

Guided

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13
Q

What functionality can you use to track the time a task has been open to ensure that tasks are completed within an allotted time?

A

Service Level Agreements

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14
Q

Which admin role is required to modify access control rules?

A

security_admin

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15
Q
  • Which CMDB feature tracks the activities and history of data sources as they insert and update Cl attributes?
A
  1. Multisource CMDB
  2. CMDB 360
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16
Q

What can be used to extend the Flow Designer to call 3rd party systems, such as automating Microsoft Services and infrastructure using PowerShell and REST?

A

IntegrationHub

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17
Q

What is selected on the Now Platform to impersonate another user?

A

User Menu

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18
Q

Which of the following is an example of a CI Class switch?

A

CI reclassified from the Linux Server [cmdb_ci_linux_server] class to the Windows Server [cmdb_ci_win_server] class.

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19
Q

Which search feature can you use to narrow down search results in ServiceNow?

A

Wildcard Characters

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20
Q

What are the steps for applying an update set to an instance?

A
  1. Preview
  2. Commit
  3. Retrieve
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20
Q

What are the main sections when you are configuring email notifications?

A
  1. Who will receive
  2. When to send
  3. What it will contain
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21
Q

How can you access the local flow variables in the Flow Designer?

A

As data pills in the Data panel

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22
Q

Which tab contains the Activity Stream for a task?

A

Notes

23
Q

Which of the following applications is available to all users?

A

Self-Service

24
Q

What CMDB table stores the basic attributes of all the configuration items?

A

Configuration Item [cmdb_ci]

25
Q

Where can users set their notification preferences in the Next Experience UI?

A

User Menu

26
Q

What access control rules are created by default when creating a custom table?

A
  1. Write
  2. Create
  3. Read
  4. Delete
27
Q

You can use the Data management plugins to define table relationships or minimise performance issues.

What are these plugins?

A
  1. Many to Many task relations
  2. Data Archiving
  3. Database Rotations
28
Q

Select the report visualisation types you can generate from a list of records.

A
  1. Bar Chart
  2. Pie Chart
29
Q

You have a requirement to create a set of filter conditions on the Incidents list to show the records that satisfy the following conditions:

Incidents where the state is Resolved or Closed;

Incidents where the Assignment Group is one of your groups.

After clicking the Funnel icon and defining the first condition, what steps should you take?

A

Click “AND” button -> define the second condition -> click Run

30
Q

You can identify tables without report_view access control lists (ACLs) and evaluate which users won’t pass the read ACLs on a table.

What application allows you to compare reports against all report_view and the corresponding read ACLs?

A

ACL Assessments for Reports

31
Q

What are the different Schema relationship types that are supported for tables?

A
  1. Extending
  2. Extended by
  3. Referenced by
  4. Referencing
32
Q

Which of the following is a true statement regarding Flow Designer actions?

A
  1. Provide the ability to build your own custom actions
  2. Represent reuseable operations for use across multiple flows
  3. Can be contained in a spoke
33
Q

What is the system behaviour when applying a data policy to the list view to make a field read-only?

A

The field will appear to be editable, but the update will fail

34
Q

What type of service catalogue item is used to create an incident or raise an HR case?

A

Record producer

35
Q

Which icon should you double-click to expand and collapse the list of all Applications and Modules?

A

Application

36
Q

What is created by default when you create a new table?

A
  1. Module with the plural of the table Label
  2. Application Menu with the same name as the table Label
37
Q

Which application provides a centralised location for creating, categorising, viewing, and governing information related to the flow of work through ServiceNow?

A

Knowledge Management

38
Q

What do each record and each field correspond to in a table?

A

Each record corresponds to a row in a table and each field to a column on that table.

39
Q

What are the different types of Client Scripts that are supported in ServiceNow?

A
  1. onCellEdit()
  2. onLoad()
  3. onSubmit()
  4. onChange()
39
Q

What are the different ways an end-user can leave feedback about an article?

A
  1. Give a 1-5 start rating
  2. leave a comment on the article
  3. Mark the article as helpful or not helpful
40
Q

What do you configure to instruct fields how to behave on a form when a UI policy is triggered?

A

UI Policy Action

41
Q

Which of the following is an example of a base table that is extended but is not extending another table?

A

Task[task]

42
Q

Which of the following describes the relationship between the Problem and the Task tables?

A

The problem table extends the Task table.

43
Q

Which ServiceNow feature do you use to begin the creation of an application?

A

Guided Application Creator

44
Q

Which field type is Boolean and displays as a checkbox?

A

True/False

45
Q

Which tool do you use to determine the relationship between fields in an import set and an existing table?

A

Transform Map

46
Q

How can you measure and track article views, page views, and searches performed by unauthenticated users?

A

By collecting knowledge usage metrics

47
Q

The CMDB is the authoritative source of what information?

A
  1. Support group
  2. Owner
  3. Contact
48
Q

What is created when an order is placed for a catalogue item?

A
  1. A Requested Item (RITM) record
  2. A Request (REQ) record
  3. One or more Service Catalog Task (SCTASK) record
48
Q

What allows agents to initiate a group discussion from a Workspace task-based or interaction-based record?

A

Sidebar

49
Q

Which of the following are different ways to add favourites in Next Experience?

A
  1. Select the star icon next to a module or application name in the All menu
  2. Select the start icon in the contextual app pill
  3. Select the ‘Create Favorite’ item from the context menu of a list or record
50
Q

What are the typical Tier 2 support tasks that virtual agents can perform so that the support agents can focus on more complex user issues?

A
  1. Answering FAQs
  2. Performing diagnostics
  3. Providing how-to information
51
Q

Which of the following is a true statement about user impersonation?

A
  1. Administrators cannot change the password of any user with an application admin role
  2. Users with the impersonator role cannot impersonate admin users
52
Q

What is Configuration Item (CI)?

A

Components of an infrastructure required to deliver a product or service

53
Q

Which of the following is a true statement about the admin role?

A
  1. A user with only the admin role cannot grant the security_admin role to other users
  2. To grant the admin role to a user, the granting user must also have the admin role
  3. Non-admin users cannot add users to a group containing the admin role
54
Q

What are the two options to define the fulfilment process for a service catalogue item?

A
  1. Workflow
  2. Flow
55
Q

Each ServiceNow solution provides its own guided setup. When implementing IT Service Management (ITSM), where would you navigate to update Now Platform user interface branding, including the company logo and colours?

A
  1. System Properties -> Basic Configuration UI16
  2. Guided Setup -> ITSM Guided Setup

CSA (1 decks)

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