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CSA Flashcards

1
Q

What are two of the settings that can be made in the contextual security manager?

Ability to disable applications and to set the maximum notification size.

Ability to set the maximum attachment size and specify the attachment file types.

Ability to change release dates and manage group personnel.

Ability to change release dates and restrict automatic notifications.

A

Answer :Ability to set the maximum attachment size and specify the attachment file types

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2
Q

When adding a variable to a catalog item, what does an order field determine?

The order field establishes the display order of the variables. Variables are listed by ascending order values.

The order field sets the availability of the variable item by graying the item if it is not available to, he ordered

The order field displays the fulfillment priority value in calculating and presenting an expected delivery date

The order field value is used to display the variable by price. The order is more expensive to less expensive

A

The order field establishes the display order of the variables. Variables are listed by ascending order values.

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3
Q

Where can Admins check which release running on an ServiceNow instance?

Transactions log

Stats module

System.upgrade table

Memory Stats module

A

Stats module (Correct)

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4
Q

Which one of the following is an example of a one-to-many relationship?

The Task table task assigned to field references the user table [sys_user].

The incident[incident]table references at tables with open tasks.

User table[sys_user]reference the Task table tasks assigned to field.

Incident table[incident opened field references the calendar table[sys_ calendar]

A

The Task table task assigned to field references the user table [sys_user]. (Correct)

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5
Q

What is generated from the Service Catalog once a user places an order for an item or service?

An SLA
A request
A change request
An Order Guide

A

A request (Correct)

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6
Q

Which group of permissions is used to control Application and Module access?

Assignment Rules
UI Policies
Access Control Rules
Roles

A

Roles (Correct)

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7
Q

In SLA definition, what are the conditions that will trigger an SLA?

Start condition, top condition.

Start Condition, Stop Condition, Pause condition, Reverse condition.

Start condition, Pause condition, Stop condition.

Start condition, Top condition, Pause condition

A

Start condition, Pause condition, Stop condition. (Correct)

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8
Q

What are the 3 types of numbers from orders?

Catalog Task Number 
Request Number (REQ) 
Requested Item (RITM) Fulfillment
Catalog item
Procurement
A 
Catalog Task Number (Correct)
Request Number (REQ) (Correct)
Requested Item (RITM) (Correct)
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9
Q

Which statement is true about business rules?

A business rule must run before a database action occurs

A business rule can be a piece of Javascript

A business rule monitors fields on a form

A business rule must not run before a database action occurs

A

A business rule can be a piece of Javascript (Correct)

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10
Q

What is a schema map?

A schema map graphically organises the visual task boards for the CMDB

A schema map displays the details of tables and their relationships in a visual manner, allowing administrators to view and easily access different parts of the database schema

A schema map graphically displays the Configuration Items that support a business service

A schema map enables administrators to define records from specific tables as trouble sources for Configuration
Items

A

A schema map displays the details of tables and their relationships in a visual manner, allowing administrators to view and easily access different parts of the database schema (Correct)

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11
Q

ServiceNow uses what term to describe all the data saved within a particular form?

Record
Form
Lists
Fields

A

Record (Correct)

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12
Q

What is the greatest benefit of utilizing SLAS?

The property Compute prior SLA pause time for new, retroactive SLAS (2011 SLA engine only) will available.

This property will be used only with the audited tables. Tables which are not audited ignore the pause time before the creation of the record in the SLA.

The task SLA engine provided by the plugin can also be used to define OLAs or Underpinning contract is in exactly same way as SLAs.

SLA’s allow in IT Service Desk to track if their representatives are providing a specific level of service, and run reports on the success rates of the SLA actions.

A

SLA’s allow in IT Service Desk to track if their representatives are providing a specific level of service, and run reports on the success rates of the SLA actions. (Correct)

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13
Q

Which type of notification allow users to know when Knowledge Articles are about to expire?

Self Service notifications
Email notifications
Agent workspace notifications
SMS

A

Self Service notifications (Correct)

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14
Q

Knowledge article authors can apply predefined formats, table of contents, code snippets and
find/replace text when authoring a knowledge article using this editor:

CSS
JavaScript
Python
HTML

A

HTML (Correct)

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15
Q

Which tool allows users to reuse content by creating, editing, and publishing knowledge blocks?

Agent Workspace
Knowledge Resolver
Content Creator
Virtual Agent

A

Agent Workspace (Correct)

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16
Q

What type of tests can users run to ensure that CMDB still works after upgrades and deployments of
new applications or integrations?

Enhancement tests
Simulation tests
Quick start tests
Database duplication tests

A

Quick start tests (Correct)

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17
Q

How would a user go about preventing their system from communicating with untrusted domains and
email addresses?

System restrictions
Suspicious activity finder
System address filters
Platform Security

A

System address filters (Correct)

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18
Q

Where on the Now Platform can users author cross-enterprise workflows and create a single, unified
process?

Process Automation Designer
Virtual Task Boards
Process Playbook Designer

A

Process Automation Designer (Correct)

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19
Q

Under which circumstance is the delegated request experience not supported?

If a single request for an item was made on behalf of multiple users

If the request was made using the ‘Request For’ Variable type

If catalog items for self-service is restricted

If two-stop checkout is enabled

A

If two-stop checkout is enabled (Correct)

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20
Q

When using Flow Designer, which template can be created and saved for use as outputs in steps or
actions?

Flow roles
Value map functions
Complex Objects
Legacy action numbering

A

Complex Objects (Correct)

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21
Q

In what order should filter elements be specified?

Value, Operator, then Field
Field, Operator, then Condition
Operator, Condition, then Value
Field, Operator, then Value

A

Field, Operator, then Value (Correct)

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22
Q

Database live at the Data Center? True or False

A

True

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23
Q

What is the path an Administrator could take to view the fulfillment stage task list for an order placed
by a user?

REQ (Number)>RITM (Number)>PROCUREMENT (Number)

FULFILLMENT (Number)>RITM (Number)>TASK (Number)

REQ (Number)>RITM (Number)>TASK (Number)

RITM (Number)>REQ (Number)>PROCUREMENT (Number)

A

REQ (Number)>RITM (Number)>TASK (Number) (Correct)

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24
Q

Record numbers have to be manually incremented? True or False

A

False

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25
Q

Server is a computer program running as a service; a physical computer dedicated to running one or
more services, or a system running a database. True or False?

A

True

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26
Q

Reports can be created from which different places in the platform?

Statistics module
Metrics module
View / Run module
List column heading

A

View / Run module (Correct)

List column heading (Correct)

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27
Q

What is a formatter? Select one of the following

A formatter allows you to automate fields automatically

A formatter is a form element used to display information that is not a field in the record

A formatter allows you to configure applications on your instance

A formatter set of conditions applied to a table to help find and work with data

A

A formatter is a form element used to display information that is not a field in the record (Correct)

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28
Q

Which term refers to application menus and modules which you may want to access quickly and often?

Tag
Bookmark
Breadcrumb
Favorite

A

Favorite (Correct)

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29
Q

UI Policy can make fields read-only, mandatory, or hidden? True or False

A

True

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30
Q

Which of the following are valid Service Now User Authentication Methods?

LDAP
SSO
Local database
XML feed

A

LDAP (Correct)
SSO (Correct)
Local database (Correct)

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31
Q

What is a Record Producer?

A Record Producer is a type of Catalog Item that is used for Requests, not Services

A Record Producer is a type of a Catalog Item that allows users to create task-based records from the Service Catalog

A Record Producer creates user records

A Record Producer is a type of Catalog Item that provides easy ordering by bundling requests

A

A Record Producer is a type of a Catalog Item that allows users to create task-based records from the Service Catalog (Correct)

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32
Q

Which of the following allows a user to edit field values in a list without opening the form?

Edit Menu
Data Editor
List Editor
Form Designer

A

List Editor (Correct)

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33
Q

As it relates to ServiceNow reporting, which of the following statements describes what a metric can do?

A metric is a report gauge used on homepages to display real-time data

A metric is a comparative measurement used to report the effectiveness of workflows and SLAS.

A metric is a time measurement used to report the effectiveness of workflow and SLAs.

A metric is used to measure and evaluate the effectiveness of IT service management processes

A

A metric is used to measure and evaluate the effectiveness of IT service management processes (Correct)

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34
Q

What is a Dictionary Override?

A Dictionary Override is an incoming customer update in an Update Set which applies to the same objects as a newer local customer update

A Dictionary Override is the addition, modification, or removal of anything that could have an effect on IT services

A Dictionary Override sets field properties in extended tables

A Dictionary Override is a task within a workflow that requests an action before the workflow can continue

A

A Dictionary Override sets field properties in extended tables (Correct)

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35
Q

Knowledge Base Search results can be sorted by which of the following?

Popularity
Number of views
Relevancy
Manager assignment
Most recent update
A

Number of views (Correct)
Relevancy (Correct)
Most recent update (Correct)

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36
Q

The baseline Service Catalog homepage contains links to which of the following components?

Order Guides, Catalog Items, and Workflows

Record Producers, Order Guides, and tem Variables

Record Producers, Order Guides, and Catalog Items

Order Guides, Item Variables, and Workflows

A

Record Producers, Order Guides, and Catalog Items (Correct)

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37
Q

ServiceNow is single-instance, multiple tenant architecture? True or False

A

False

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38
Q

Tables are made up of which of following?

fields
forms
lists
records

A

fields (Correct)

records (Correct)

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39
Q 
What module in the Service Catalog application does an Administrator access, to begin creating a new
item?

Content items
Maintain Categories
Items
Maintain Items

A

Maintain Items (Correct)

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40
Q

When using the Load Data and Transform Map process, what is the Mapping Assist used for?

Mapping fields using a Field Map
Mapping fields using an SLA
Mapping fields using the Import Log
Mapping fields using Transform History

A

Mapping fields using a Field Map (Correct)

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41
Q

Which one of the following statements describes the contents of the Configuration Management
Database (CMDB)?

The CMDB archives all Service Management Paas equipment metadata and usage statistics

The CMDB contains data about tangible and intangible business assets

The CMDB contains ITIL process data pertaining to configuration items

The CMDB contains the Business Rules that direct the intangible, configurable assets used by a company

A

The CMDB contains data about tangible and intangible business assets (Correct)

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42
Q

Which of the following are a type of client scripts supported in ServiceNow? (Choose four.)

onCellEdit
onLoad
onEdit
onSave
onUpdate
onSubmit
onChange
A

onCellEdit
onLoad
onSubmit
onChange

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43
Q

Which type of interface enables you to display multiple performance analytics, reporting and other
widgets on a single screen?

Timeline
Dashboard
Form
List

A

Dashboard (Correct)

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44
Q

What is the Import Set Table?

A repository for Update Set information
A staging area for imported records
A table that determines relationships
A table where data will be placed, post-transformation

A

A staging area for imported records (Correct)

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45
Q

Which of the following concepts are associated with the ServiceNow CMDB? (Choose four)

The Dependency View
User Permissions
A Database
Service Processes
Tables and Fields
A

A Database (Correct)
Service Processes (Correct)
Tables and Fields (Correct)
The Dependency View (Correct)

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46
Q

What is the master table that contains a record for each table in the database?

[sys_master_db]
[sys_db_object]
[sys object db]
[sys_master_object]

A

[sys_db_object] (Correct)

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47
Q

Which of the following can be customized through the Basic Configuration UI 16 module?

Banner Image
System Date Format
Browser Tab Title
Form Header Size
Record Number Format
A

Banner Image (Correct)
System Date Format (Correct)
Browser Tab Title (Correct)

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48
Q

Which one of the following statements describes the purpose of a Service Catalog workflow?

Although a Service Catalog workflow cannot send notifications, the workflow drives complex fulfillment processes

A Service Catalog workflow generates three basic components: item variable types, tasks, and notifications

A Service Catalog workflow generates three basic components. item variable types, tasks, and approvals

A Service Catalog workflow is used to drive complex fulfillment processes and sends notifications to defined users or groups

A

A Service Catalog workflow is used to drive complex fulfillment processes and sends notifications to defined users or groups (Correct)

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49
Q

Which one of the following statements is true about Column Context Menus?

It displays actions such as creating quick reports, configuring the list, and exporting data

It displays actions related to filtering options, assigning tags, and search

It displays actions related to viewing and filtering the entire list

It displays actions such as view form, view related task, and add relationship

A

It displays actions such as creating quick reports, configuring the list, and exporting data (Correct)

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50
Q

What are the main Ul component(s) of the ServiceNow Platform? (Choose 3)

Application Navigator
Banner Navigator
Content Frame
Content Menu
Application Frame
Banner Frame
A 
Application Navigator (Correct)
Content Frame (Correct)
Banner Frame (Correct)
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51
Q

Which term best describes something that is created, has worked performed upon it, and is eventually
moved to a state of closed?

report
task
event
workflow

A

task (Correct)

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52
Q

What are the two aspects to LDAP Integration?

Authorization
Data Population
Authentication
Data formatting

A 
Data Population (Correct)
Authentication (Correct)
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53
Q

Which would NOT appear in the History section of the Application Navigator?

Records
UI Pages
Forms
Lists

A

UI Pages (Correct)

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54
Q

How is the Event Log different from the Event Registry?

Event Log is formatted in the Log style, the Event Registry displays different fields

Event Log is the same as the Event Registry

Event Log lists Events that were triggered by integrations, the Event Registry lists the Events that were triggered during the day (24-hour period)

Event Log contains generated Events, the Event Registry is a table of Event definitions

A

Event Log contains generated Events, the Event Registry is a table of Event definitions (Correct)

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55
Q

Which of the following is true of Service Catalog Items in relation to the Service Catalog?

They are the building blocks.
They run behind the scenes.
They are optional
They provide options.

A

They are the building blocks. (Correct)

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56
Q

Buttons, form links and context menu items are example of what type of functionality?

UI Action
Business Rule
Client Script
UI Policy

A

UI Action (Correct)

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57
Q

What refers to an application or system that accesses a remote service or another computer system,
known as a server?

Server
Client
Script
Policies

A

Client (Correct)

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58
Q

For Administrators creating new Service Catalog items, what is the characteristic they should know
about Service Catalog variables?

Service Catalog variables can only be used in Record Producers

Service Catalog variables are global by default

Service Catalog variables can only be used in Order Guides

Service Catalog variables cannot affect the order price

A

Service Catalog variables are global by default (Correct)

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59
Q

A Service Catalog may include which of the following components?

Order Guide, Catalog Items, and Interceptors

Record Producer, Order Guide, and Catalog Items

Catalog Items, Asset Contracts, Task Surveys

Order Guide, Exchange Rates, Calendar

A

Record Producer, Order Guide, and Catalog Items (Correct)

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60
Q

Which tool is used to have conversations with logged-in users in real-time?

Now Messenger
Comments
User Presence
Connect Chat

A

Connect Chat

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61
Q

What information does the System Dictionary contain?

The language dictionary used for spell checking

The information on how tables relate to each other

The human-readable labels and language settings

The definition for each table and column

A

The definition for each table and column

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62
Q

A REQ number in the Service Catalog represents

the order number
the stage
the task to complete
the individual item in the order

A

the order number (Correct)

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63
Q

When working on a form, what is the difference between Insert and Update operations?

Insert creates a new record and Update saves changes, both remain on the form

Insert saves changes and remains on the form, Update saves changes and exits the form

Insert creates a new record and Update save changes, both exit the form

Insert saves changes and exits the form, Update saves changes and remains on the form

A

Insert creates a new record and Update save changes, both exit the form (Correct)

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64
Q

Which of the following statements is true when a new table is created by extending another table?

The new table archives the parent table and assumed its roles in the database

The new table inherits all of the Business Rules, Client Scripts, and UI Policies of the parent table, but none of the existing fields

The new table inherits all of the fields of the parent table and can also contain new fields unique to itself

The new table inherits all of the fields, but does not inherit Access Control rules, Client Scripts, and UI Policies of the parent table

A

The new table inherits all of the fields of the parent table and can also contain new fields unique to itself (Correct)

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65
Q

Access Control rules may be defined with which of the following permission requirements? (Choose 3)

Groups
Roles
Conditional Expressions
Scripts
Assignment Rules
User Criteria
A

Roles (Correct)
Conditional Expressions (Correct)
Scripts (Correct)

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66
Q

Which of the following statement describes the purpose of an Order Guide?

Order Guide provide the ability to order multiple, related items as one request

Order Guide provide a list of guidelines for Administrators on how to set up item variables

Order Guides take the user directly to the checkout without prompting for information

Order Guide restrict the number of items in an order to only one item per request

A

Order Guide provide the ability to order multiple, related items as one request (Correct)

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67
Q

Which one of the following statements best describes the purpose of an Update Set?

By default, the changes included in an Update Set are visible only in the instance to which they are applied

An Update Set is a group of customizations that is moved from Production to Development

By default, an Update Set includes customizations, Business Rules, and homepages

An Update Set allows administrators to group a series of changes into a named set and then move this set as a unit to other systems

A

An Update Set allows administrators to group a series of changes into a named set and then move this set as a unit to other systems (Correct)

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68
Q

Which three Variable Types can be added to a Service Catalog Item?

Multiple Choice, Select Box, and Checkbox
True/False, Checkbox, and Number List
True/False. Multiple Choice, and Ordered
Number List, Single Line Text and Reference

A

Multiple Choice, Select Box, and Checkbox (Correct)

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69
Q

Which one of these applications is available to all users?

Facilities
Self-Service
Incident
Change

A

Self-Service (Correct)

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70
Q

A group is stored in which table?

Group [user_group]
Group [sys_user_group]
Group [sys_user]
Group [sys_user_group_profile]

A

Group [sys_user_group] (Correct)

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71
Q

Which technique is used to get information from a series of referenced fields from different tables?

Record-Hopping
Sys ID Pulling
Table-Walking
Dot-Walking

A

Dot-Walking

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72
Q

Which one of the following statements is a recommendation from ServiceNow about Update Sets?

Avoid using the Default Update set as an Update Set for moving customization from instance to instance

Before moving customizations from instance to instance with Update Sets, ensure that both instances are different versions

Use the Baseline Update Set to store the contents of items after they are changed the first time

Once an Update Set is closed as “Complete”, change it back to “In Progress” until it is applied to another instance

A

Avoid using the Default Update set as an Update Set for moving customization from instance to instance (Correct)

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73
Q

Knowledge articles within a knowledge base are grouped by category? True or False

A

True

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74
Q

How are Workflows moved between instances?

Workflows are moved using Update Sets
Workflow cannot be moved between instances
Workflows are moved using Application Sets
Workflows are moved using Transform Maps

A

Workflows are moved using Update Sets (Correct)

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75
Q

What is the purpose of a Related List?

To create a one-to-many relationship
To present related records
To present related fields
To dot-walk to a core table

A

To present related records (Correct)

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76
Q

What is the name of the conversational bot platform that provides assistance to help users obtain
information, make decisions, and perform common tasks?

Virtual Agent
Connect Chat
Live Feed
Answer Agent

A

Virtual Agent (Correct)

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77
Q

A knowledge article must be which of the following states to display

Published
Drafted
Retired
Reviewed

A

Published

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78
Q

Which application is used to change the number format per table?

Number Maintenance
System Maintenance
Table Maintenance
Record Maintenance

A

Number Maintenance (Correct)

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79
Q

What are the three components of a filter condition?

Field
Table
Value
Operator

A

Value (Correct)
Operator (Correct)
Field (Correct)

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80
Q

When searching using the Application Navigator search field, what can be returned? (Choose four.)

Names of Modules
History Records
Titles of Dashboard Gauges
Favorites
Names of Applications
Names of Applications and Modules
A

Names of Modules (Correct)
Favorites (Correct)
Names of Applications (Correct)
Names of Applications and Modules (Correct)

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81
Q

Unique ID is stored in which field of table

global_number
unique_id
32_id
sys_id

A

sys_id

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82
Q

Workflow Editor and Service catalog differs in approval methodology?
T/F

A

T

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83
Q

What does ‘Coalesce’ field mean?

Fields will bind with target table
Fields will be set a unique key
Fields will be set a reference key

A

Fields will be set a unique key (Correct)

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84
Q

What is the best practice when it comes to roles and groups?

Roles and groups are independent of each other

Roles should be added to groups and user should be added to groups

Roles should be added to User and user should be added to groups, hence groups require no roles

None of these

A

Roles should be added to groups and user should be added to groups (Correct)

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85
Q

Which of the following describe SSO?

it is used for role assignment
it is a plugin
it is an application
it is an integration to varify the login user

A

it is an integration to varify the login user

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86
Q

What table is used to track changes in an Update Set?

sys_update_xml
incident
update_set

A

sys_update_xml (Correct)

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87
Q

What is the prefix for Import Set Table?

U_ISET
IMPRT
ISET
IMPSET

A

ISET (Correct)

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88
Q

Which of the following closely describe onChange client ?

it change when form data got changed
it runs when there is any change in a filed defined in script
it doesn’t execute on on submit
it runs on when form load

A

it runs when there is any change in a filed defined in script (Correct)

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89
Q

Data Inconsistency correction is done from automated?

None of these
Plugin
Configurations
Workflow

A

Plugin (Correct)

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90
Q

Cmdb_ci_appl is ______________________ for cmdb_ci table

Base Class
Different Class hierarchy
Parent Class
Child Class

A

Child Class (Correct)

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91
Q

Not a studio feature

b. Quick creation of scripts and files
d. Ability to merge branches
c. Push to repository
a. Code search

A

Ability to merge branches (Correct)

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92
Q

Which of the following is not used to retrieve data from the table?

a. Table.id
b. Table.field
d. Table.none
c. Table.*

A

Table.id (Correct)

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93
Q

What is the purpose of the coalesce field when importing data?

C. If a match is not found, a new record will be inserted
D. All the above
A. It is used to determine if a record matches an existing record or is a new record
B. IF a match is found, the existing record will be updated

A

All the above (Correct)

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94
Q

Which of the following is not a way for data to be entered into service now application?

c. Custom UI page
d. Java package call to use created
a. Service now list or form
b. Record producer

A

Java package call to use created (Correct)

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95
Q

What are the benefits of storing the majority of an application?

d. changes to application logic made at single place
a. runs fast
c. the script logic is hidden
b. only run when called

A

c. the script logic is hidden (Correct)
b. only run when called (Correct)
d. changes to application logic made at single place (Correct)

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96
Q

Which one of the following is true for that script fragment?

C. The method returns false only if the currently logged in user has the x_my_app_user role
B. The method returns true only if the currently logged in user has the x_my_app_user role
D. The method returns true if the currently logged in user has the x_my_app_user role or the admin role
A. There is no g_user hasRole() method

A

The method returns true if the currently logged in user has the x_my_app_user role or the admin role (Correct)

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97
Q

In record producer

a. Can create a user interface
c. Records will be submitted to the sc_req_item table after submission
b. Everything will be in question type
d. Use scripts to define the behavior

A

Can create a user interface (Correct)

b. Everything will be in question type (Correct)
d. Use scripts to define the behavior (Correct)

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98
Q

Which of the following is an available feature in the studio? Choose two

A. Push to extend source control
C. Merge Branches
D.Push to update set
B. Search Control

A

B. Search Control (Correct)

A. Push to extend source control (Correct)

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99
Q

Which one of the following is a benefit of creating an application properties page for each application
you develop?

D. Application properties allow a developer or admin to make changes to an applications behavior without modify
C. Application users know to go to the application properties page to change the appearance of an application
A. An application properties page is a good landing page for an application
B. Application properties allow a developer to override the application properties inherited from servicenow

A

D. Application properties allow a developer or admin to make changes to an application�s behavior without modify (Correct)

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100
Q

To see what scripts, reports, and other application artifacts will be in a published application:

C. Examine the Application Files Related List in the application to be published
D. Open the artifact records individually to verify the value in the Application field
A. Enter the name of the Application in the Global search field
B. Open the list of Update Sets for the instance

A

C. Examine the Application Files Related List in the application to be published (Correct)

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101
Q

Display business rules don�t have access to

b. Previous
a. Current
c. g_scratchpad

A

Previous (Correct)

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102
Q

Category won�t appear unless you added it into the mobile layout
T/F

A

T

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103
Q

What is the workflow context?

A. The table for which a workflow is defined plus any conditions such as �Active 1
D. It is generated from a workflow version, executes activities, and follows transits
B. The business reason or process for which a workflow is designed
C. It is a checked-out workflow which is being edited

A

D. It is generated from a workflow version, executes activities, and follows transits (Correct)

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104
Q

You are developing the MyApp application that has a table A. When the My App application is installed
on an instance you want Table A�s records to be installed as part of the application. A�s records will
be installed when?

b. A not included System clone & execute
c. A has an automatic number counter for new records
a. A is active and extend Task
d. All records are added to app record using create application files context menu item

A

a. A is active and extend Task (Correct)

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105
Q

Client-side and a server-side component

d. GlideForm
a. GlideUser
b. GlideAjax
c. GlideSystem

A

b. GlideAjax (Correct)

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106
Q

One of the uses of the ServiceNow REST API Explorer is:

A. Practice using REST to interact with public data providers
C. Convert SOAP Message functions to REST methods
D. Create sample code for sending REST requests to ServiceNow
B. Find resources on the web for learning about REST

A

Create sample code for sending REST requests to ServiceNow (Correct)

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107
Q

Which one of the following is true for a Script Include with a Protection Policy value of Protected?

C. The Protection Policy has applied only if the glide.app.apply_protection system property value is true
A. Any user with the protected_edit role can see and edit the Script Include
D. The Protection Policy is applied only if the application is downloaded from the ServiceNow App Store
B. The Protection policy option can only be enabled by a user with the admin role

A

The Protection Policy is applied only if the application is downloaded from the ServiceNow App Store (Correct)

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108
Q

inherited fields be deleted from a table?

D. Yes,but only if there has never been any saved field data
B. Yes, select the red X in the left-most column in the table definition
A. No, inherited fields cannot be deleted from a child table
C. Yes, but only if they are text fields

A

No, inherited fields cannot be deleted from a child table (Correct)

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109
Q

Which server-side debug log method is available for scoped applications?

D.gs.debugging()
B. gs.debuglog()
C. gs.log()
A. gs.imb()

A

C. gs.log() (Correct)

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110
Q

Identify the way(s) an application can respond to an Event generated by the gs.eventQueue() method
A. Script Action
B. Scheduled script Execution(scheduled job)
C. UI policy
D. Email Notification

b,c
a,d
c
a,c

A

a,d (Correct)

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111
Q

Who can receive notifications?

a. Static recipients
c. Non-SNOW users
b. Dynamic recipients
d. All

A

d. All (Correct)

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112
Q

When writing a client script to provide feedback targeted at a specific field, which me

C. g_form.showInfoMessage()
E. g_form.addInfoMessage()
B. g_form.showFieldMsg()
A. g_form.addFieldMsg()

A

B. g_form.showFieldMsg() (Correct)

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113
Q

Colour codes for debugging fields

D.Green with check mark -> Passed
B.Blue -> Cached
C.Grey -> Skipped
A.Red -> Failed

A

D.Green with check mark -> Passed (Correct)

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114
Q

What is the UI supported by the tablet?

b. UI 19
d. Any UI version
a. UI 16
c. no UI required

A

UI 16 (Correct)

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115
Q

Mobile UI consists of

a. App navigator
c. Content frame
d. Only a,b
b. Favorites

A

d. Only a,b (Correct)

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116
Q

What are Application files in a ServiceNow application?

D. CSV files containing data imported into an application
A. An XML export of an application�s table records
B. XML exports of an application�s Update Set
C. ServiceNow artifacts comprising an application

A

C. ServiceNow artifacts comprising an application

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117
Q

Object cannot be controlled by access controls?

a. Create
d. Query
b. Delete
c. Update

A

d. Query (Correct)

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118
Q

Which is one that performs debug logging in the server-side ?

a. gs.info()
d. gs.log()
b. gs.debug()
c. gs.print()

A

d.gs.log() (Correct)

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119
Q

If a user has one role and that role inherit other role which of the following is true?

user will get the assigned role as well as the inherit role.
user will get the single role which is assigned.
user will get the highest precedent role only.
user will get the lowest precedent role.

A

user will get the assigned role as well as the inherit role. (Correct)

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120
Q

We can draw multiple transition from a single activity in workflow

T/F

A

T

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121
Q

Core tables in ServiceNow?

CMDB & Task
Task & sc_task
Incident & Change
cmdb_ci & sc_task

A

CMDB & Task (Correct)

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122
Q

Base table for storing SLA records (Not SLA Deinitions) is

sla
task_sla
contract_sla
sla_definition

A

task_sla (Correct)

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123
Q

End Users can personalize the list layouts for themselves

T/F

A

T

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124
Q

Knowledge process consists of document creation, approval and review from SMEs and publishing

T/F

A

T

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125
Q

User passwords are are also brought to the ServiceNow sytem with LDAP connection

T/F

A

F

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126
Q

Incident extends which table?

Task
Change Request
Problem
RITM

A

Task (Correct)

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127
Q

Multiple Choice, Single Text, and select Box are what type of elements in ServiceNow?

Order Guides
Request Types
Related Lists
Variable Types

A

Variable Types (Correct)

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128
Q

Which of the following is not a field

Script
Split
Suggestion
Duration

A

Split

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129
Q

LDAP records can be updated by ServiceNow

T/F

A

F

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130
Q

Gauge is added to homepage.

T/F

A

T

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131
Q

If admin is making changes on a global homepage, where the change can be seen

ui pages
on banner
on gauges
switch pages

A

switch pages

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132
Q

Contextual Security-Question on hierarchy is general to specific?

T/F

A

T

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133
Q

Difference between name _________ and label __________ of a field in a form

Unique value, User-friendly
Logical Value, Qualifier
Sys_id, Reference Name
None of these

A

Unique value, User-friendly (Correct)

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134
Q

If a split is added in a form, how many columns get created?

One
Infinite
Zero
Two

A

Two

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135
Q

What are the CMDB key tables?

task & cmdb
cmdb_rel_ci & cmdb_ci
cmdb & cmdb_ci

A

cmdb_rel_ci & cmdb_ci (Correct)

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136
Q

If prefix of incident needs to be changed, which table should I refer?

Number Maintenance Table
Sys_prefix
Task
Incident

A

Number Maintenance Table (Correct)

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137
Q

If a user is member of multiple group?

user will inherit all the roles in every group.
user will get the highest precedence role only.
user can be a member of only one group

A

user will inherit all the roles in every group. (Correct)

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138
Q

Difference between personalization and customization

Personalization is not valid for scoped application, customization is valid for scoped application

Personalization is for every users and customization for a single user

Customization is valid for all user and personalization is valid for single user

None of the above

A

Customization is valid for all user and personalization is valid for single user

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139
Q

Types of SLA (SLA, OLA & UC) are defined in which field?

Type Field
Condition Field
Duration
Retroactive Start

A

Type Field (Correct)

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140
Q

Insert UI Action on the form creates a new record and redirects us to previous viewed page

T/F

A

T

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141
Q

How are users and groups related

Onto to Many
One to One
Many to Many
One to Many

A

Many to Many (Correct)

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142
Q

Incident is extended from Task

Incident is Parent Table and Task is Child Table
Problem is Parent Table and Incident is Child Table
Task is Parent Table and Incident is Child Table
None of them

A

Task is Parent Table and Incident is Child Table (Correct)

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143
Q

How to make a fields madatory at data base level, before updating or inserting?

Client Scripts
UI Policy
Data Policy

A

Data Policy

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144
Q

onCellEdit client script is executed when

A particular field is modified on Form
Any field is modified
A particular field is modified on List

A

A particular field is modified on List

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145
Q

Service Catalog variables are global by default?

T/F

A

T

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146
Q

Coalescing on a field means field will be used as a unique key?
T/F

A

T

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147
Q

For an incident form when saved

Work notes get overwritten
Additional comments get copied to work notes
Work notes get copied to activity log

A

Work notes get copied to activity log

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148
Q

Which is the Parent table for INC, PRB and CNG?

Incident
Task
User
Parent

A

Task

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149
Q

What is an access defined and applied to ?

Specific group of users.
Specific role or user.
Specific table user.
Specific user on a configuration item.

A

Specific role or user. (Correct)

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150
Q

What are the different ways to bring users into the ServiceNow system?

Through Single Sign-on, LDAP, using an import sets (importing users), both manually entering users and creating users.

Through Knowledge Base, Organization Management process module, manually creating users

Through Single Sign-on, LDAP, Homepage Admin, manually entering users.

Through Single Sign-on, Knowledge Base, manually created by admin.

A

Through Single Sign-on, LDAP, using an import sets (importing users), both manually entering users and creating users. (Correct)

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151
Q

What setting allows users to view a knowledge base article even if they are not logged in?

The Allow AI role
The ESS role
The Public setting
The View AI setting

A

The Public setting (Correct)

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152
Q

Which one of the following modules can be used to view field setting for a table?

Tables
Columns
Access control
Fields

A

Fields (Correct)

Tables (Correct)

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153
Q

Which one of the following is a list of what the Service Catalog contains?

Order Guide, Catalog Items and Interceptors.
Order Axles, Exchange Rates, Calendar
Record Producer, Order Guide, and Catalog Items.
Catalog Items, Asset Contracts, Task Surveys

A

Record Producer, Order Guide, and Catalog Items. (Correct)

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154
Q

In an incident form, which one of the following is an example of UI policy?

Add a module to an application
Export field data from a form
Make the priority field read-only
Export field data from list

A

Make the priority field read-only (Correct)

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155
Q

When adding a variable to a catalog item, what does the order field determine?

The order field sets the availability of the variables item by graying the item if it is not available to be ordered.

The order field displays a fulfillment priority value by calculating and presenting an expected delivery state.

The order field value is used to display the variable by price. The order is more expensive to less expensive.

The order field establishes the display order of the variables. Variables are listed by ascending order values.

A

The order field establishes the display order of the variables. Variables are listed by ascending order values.

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156
Q

Searches are available in ?

Navigation Filter
Forms
Lists
Knowledge Base

A 
Lists (Correct)
Knowledge Base (Correct)
Navigation Filter (Correct)
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157
Q

What is a workflow primarily used for?

To schedule reports.
To automate a sequence of activities.
To order catalog items.
To send email notifications

A

To automate a sequence of activities. (Correct)

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158
Q

What is a retroactive start field within an SLA definition record used for?

There is no retroactive start field.

Allows new SLA to be associated with existing tickets.

Allows the SLA to set its start time to a specific day/time field from another event.

Prevents users from creating tickets with a date in the past.

A

Allows the SLA to set its start time to a specific day/time field from another event. (Correct)

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159
Q

After the High Security Plugin is activated, a security_admin privilege is created. What is an elevate
privileges?

The elevated privileges application launcher is designed to assist a fairly narrow spectrum of the application compatibility issues.

When a user account has privileges greater than its normal user privileges, which are temporarily authorizes by system admin.

An elevated permission is a role that has special permissions for the during of the log in session.

Elevated Privileges(EP) allow you to perform configuration changes or other advanced functions on your computer that ordinary users are not authorized to perform

A

An elevated permission is a role that has special permissions for the during of the log in session. (Correct)

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160
Q

Which one of the following phrases completes the statement: “The purpose of transform map is to”

Encrypt data within the instance for higher security.

Create a set of new tables before any data is imported during the load data process.

Determine the relationship between fields displaying in an import set table to the fields in an existing ServiceNow table.

It adds a dummy record to align fields in a table before an administrator runs transform.

A

Determine the relationship between fields displaying in an import set table to the fields in an existing ServiceNow table. (Correct)

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161
Q

When running Transform on an import set, how does the ServiceNow system handles the data being
imported?

Records are ignored when the data in the instance matches the data being imported.

The import set table allows you to define destinations or imported data on ServiceNow tables.

Records are overwritten when the data in the instance matches the data being imported.

The Transform map acts as a staging area for records imported from a data source.

A

The Transform map acts as a staging area for records imported from a data source.

162
Q

What are the three major steps to create a service catalog request workflow and make it Visible to all
others?

Define workflow properties, create workflow activities and create deployment stage tasks.

Define workflow properties, create mark item approved tasks and create deployment stage tasks.

Define workflow properties, create workflow activities and publish the workflow.

Create workflow activities, create approval action activities and publish the workflow

A

Define workflow properties, create workflow activities and publish the workflow. (Correct)

163
Q

Variable Sets can be used in

Order Guides
Catalog Items
Record Producer
Incidents

A 
Order Guides (Correct)
Catalog Items (Correct)
Record Producer (Correct)
164
Q

In a typical ServiceNow instance, what types of users are in the system? (Choose one list that orders
from 1=most seats to 4=least in amount of seats)

1) System Administrator 2) Delegate Administrator 3) ITIL. User 4) ESS user.
1) System Administrator 2) ITIL User 3) Delegate Administrator 4) ESS user.
1) ESS user 2) Delegate Administrator 3) ITIL User 4) System Administrator.
1) ESS user 2) ITIL User 3) Delegate Administrator 4) System Administrator.

A

1) ESS user 2) ITIL User 3) Delegate Administrator 4) System Administrator.

165
Q

Which section of the Service Now GUI contains the global search feature?

Banner.
Lower Navigation bar.
Application Navigator.
List pane

A

Banner. (Correct)

166
Q

What is a form?

Forms are used to select different kinds of user input.

A form displays information from one record in a data table.

Validate data in HTML forms before sending off the content to a server.

Lists display information from a data table. Users can search, sort filter, and edit data in lists.

A

A form displays information from one record in a data table. (Correct)

167
Q

What are the list interface Elements?

Title bar, Breadcrumbs, Column Headings , Fields

Title bar, Breadcrumbs, Column headings, Response Time Indicator

Title bar, Breadcrumbs, Response Time Indicator, Fields

Title bar, Breadcrumbs, Column headings fields, Response time Indicator

A

Title bar, Breadcrumbs, Column Headings , Fields (Correct)

168
Q

What are the two major record types in the CMDB?

Configuration Item, Relation Type.
BSM Map, CI Configuration.
CI Relationship builder, Flat Layout.
Core configuration, CI Relationship.

A

Configuration Item, Relation Type. (Correct)

169
Q

Which of the following are workflow activities? (Choose any 3)

Timers
Pause
Stop
Notification
Approvals
Start
A

Notification (Correct)
Approvals (Correct)
Timers (Correct)

170
Q

What are two of the setting that can be made in the contextual Security Manager?

Specify the attachment file types
Ability to disable applications
Ability to restrict automatic notifications
Set maximum file attachment size
Set the maximum notification size
Ability to change release dates
A

Set maximum file attachment size (Correct)

Specify the attachment file types (Correct)

171
Q

Where is the impersonal feature located?

It is shown in the UI policy application module.
It is located on the application navigator corner.
It is located on the company expand collapse banner area.
It’s a picture of a key and it’s in the banner frame next to welcome message

A

It’s a picture of a key and it’s in the banner frame next to welcome message

172
Q

When creating a new table named “abc”, what is the system table name that is automatically assigned
by the system?

abc
new_abc
snc_abc
u_abc

A

u_abc

173
Q

What features of ITIL are utilized by the ServiceNow platform?

Strategy, Design, Transition, Operations
Planning, Strategy, Design, Transition
Strategy, Design, Transition, Configurations
Planning, Design, Configuration, Testing

A

Strategy, Design, Transition, Operations (Correct)

174
Q

Why the business service management map (BSM) map is displayed for a configuration item, where is
the configuration item located in the maps?

The configuration item is at the bottom of a flow chart structure, and all the configuration item are shown above.

The configuration item is at the top of a flow chart structure, and all the configuration items that feed data to the configuration item are shown.

The configuration item is at the top of a pyramid structure, showing all the configuration item affected by it.

Configuration item is in the center of the map, with upstream configuration items and downstream configuration items displayed.

A

Configuration item is in the center of the map, with upstream configuration items and downstream configuration items displayed.

175
Q

What are the main components of the ServiceNow graphical user interface (GUI)? (Select 4 choices)

Application Navigator
Content Frame
Power Edge
Report Gauge frame
Navigation Bar
Banner
A 
Application Navigator (Correct)
Content Frame (Correct)
Power Edge (Correct)
Banner (Correct)
176
Q

In an application navigator, how is the list of applications determined?

Every user has all the applications and uses filtering to End and access applications

The department manager assigns applications to catch user in the department

List of applications is determined by the Service level agreements

The list of applications seen according to the roles that have been assigned to user

A

The list of applications seen according to the roles that have been assigned to user

177
Q

What is contextual security in ServiceNow?

It doesn’t apply the security rules to any level in the object hierarchy.

The contextual security manager profile incredible flexibility and power to perfect information by controlling read/write authorization.

In platform security Settings, High automatically activities the contextual security plugin if is already active.

Protects a record based on its contents and table location, data is acted upon based on the position of the information in the table hierarchy. Defines access control rules to any level

A

Protects a record based on its contents and table location, data is acted upon based on the position of the information in the table hierarchy. Defines access control rules to any level

178
Q

If we cannot find an item in the application navigator, What will be the issue?

You have all access rights. The applications and modules available to you may depend on your role.

Contact the ITIL user to activate it, if necessary.

The application may be deactivated in your company’s ServiceNow Implementation.

You may have applied a filter or switched perspectives. The application that contains the module may be collapsed.

A

The application may be deactivated in your company’s ServiceNow Implementation. (Correct)

You may have applied a filter or switched perspectives. The application that contains the module may be collapsed.

179
Q

Which option is not present when we are linking an application from the source control?

b. Username. Password
c. Password
d. Application name
a. URL

A

d. Application name (Correct)

180
Q

Which of the following is true about a script include?

D. Most are called from client scripts.
C. A classless Script is callable from the client-side.
B. A centralized location for reusable functions
A. Only one function can be stored in a classless script include.

A

Only one function can be stored in a classless script include. (Correct)
A centralized location for reusable functions (Correct)

181
Q

An application called my app has a table,my app table, with this application access configuration
Accessible from: All application scopes
Can read: Selected
Can delete: Not Selected
Allow configuration: Selected
Which of the following is true based on this configuration?

B. No business rule can be written which successfully deletes all records from my app Table table
C. An application developer working in another privately scoped application can write a Business rule for the My app all records from the My App Table table
A. Any Application developer can write a business rule which successfully deletes all records from the My app
Table..
D. An application developer working in the my app scope can write a business rule for the My App Table table which My App Table table

A

An application developer working in another privately scoped application can write a Business rule for the My app all records from the My App Table table (Correct)

182
Q

Which server-side object provides methods for working with dates opened when writing scripts in a
privately scoped application?

a. GlideDateTime
d. DateTime
b. GlideTime
c. GlideDate

A

a.GlideDateTime (Correct)

183
Q

Not a way to install the application

a. Service now share site
c. Import from source control
b. Using service now store
d. Copy form one instance to another

A

Copy form one instance to another (Correct)

184
Q

Which objects can be used in Inbound Action scripts? (Check it once)

C. current and event
D. current and producer
A. current and previous
B. current and email

A

B. current and email

185
Q

Order of evaluating ACL

D.Condition, Table, Role
A.Role, Condition, Script
B.Condition, Role, Script
C.Table, Role, Script

A

A.Role, Condition, Script (Correct)

186
Q

When troubleshooting and debugging transactions and events, where do you navigate to see is an email
was sent in.

A. System Logs > Push Notifications
C. System Logs > ICE Logs
D. System Logs > Events
B. System Logs > Emails

A

D. System Logs > Events (Correct)

187
Q

If one authentication is done, no more authentications needed
T/F

A

F

188
Q

When configuring a module, what does the Override application menu roles configuration option do?

C. Admin is given access to the module even if Access Controls would ordinarily prevent access
D. Users with access to the application menu can see the module even if they don't have the module role
A. Users with the module role but without access to the application menu access the module
B. Self-Service users can access the module even though they do not have roles
A

A. Users with the module role but without access to the application menu access the module (Correct)

189
Q

When debugging email notifications, what must you check on a user record?

A. The Email field must have a value.
E. The first name and last name fields must have values B. The user must not be locked out.
D. Active must be true.
C. The value in the notification field must be set to enabled.

A

A. The Email field must have a value. (Correct)
E. The first name and last name fields must have values (Correct)
D. Active must be true. (Correct)

190
Q

Record Producer performs actions when

b. Deleted
a. Inserted
c. Updated
d. Loaded

A

a. Inserted (Correct)

191
Q

Modified Client script APIs

a. GlideAjax
c. GlideDialogWindow)
d. All
b. g_form

A

d.All

192
Q

What are the objects used by Util Script Includes?

b. Glide User and Glide Record
a. Glide System and Glide Record
c. Glide System and current
d. Glide Record and Current

A

a. Glide System and Glide Record

193
Q

Application developers specify which service now page a user sees after submitting a new record using
record producer UI. How is the page specified?

c. producer.redirect=��
a. create application property
b. configure the page module
d. window.redirect=��

A

c. producer.redirect=�� (Correct)

194
Q

What information does Debug Business Rules (details) show that debug Business rules does not?

D. The must of the business rule condition evaluation
C. Debugging information for lists as well as forms
A. The time at which the business rule executed including milliseconds.
B. Old and new values for field values changed by business rules

A

B. Old and new values for field values changed by business rules

195
Q

Define the stages of application development in the business process?

b. Business problem, outcomes, data input/output, stakeholders, available licenses
c. Business problem, outcomes, available licenses, project schedule, database capacity
a. Business problem, outcomes, data input/output, stakeholders, process steps
d. Business problem, outcomes, data input/output, available licenses, database capacity

A

a. Business problem, outcomes, data input/output, stakeholders, process steps (Correct)

196
Q

Importing applications from source control requires what roles?

b. source_control
c. admin
d. source_control_admin
a. git_admin

A

b. source_control (Correct)

c. admin (Correct)

197
Q

App development in SNOW provides

b. Cloud Infrastructure
a. Platform services
d. Only 2
c. Both a & b

A

c. Both a & b (Correct)

198
Q

Which of the following must a user have to access and use the document feed for a record?

a. Access the record to see the live-feed group
d. All
b. Read permissions on the comments fields
c. Write permissions on the comments fields

A

d. All (Correct)

199
Q

Identify characteristics of a Record Producer?

D. Each field prompts the user with a question rather than a field label
B. All records created using this strategy are inserted into the requested item
A. You can script behaviors of fields in the user interface.
C. They must be scripted.
E. Graphics can be included on the user interface

A

A. You can script behaviors of fields in the user interface. (Correct)
D. Each field prompts the user with a question rather than a field label (Correct)
E. Graphics can be included on the user interface (Correct)

200
Q

Which one of the following is the fastest way to create and configure a Record Producer?

D. Open the table's form, right-click on the form header, and select the Create Record Producer menu item
A. Create a Catalog Category, open the category, and select the Add New Record Producer button
B. Use the Record Producer module then add and configure all variables manually
C. Open the table in the Table records and select the Add to Service Catalog Related Link
A

C. Open the table in the Table records and select the Add to Service Catalog Related Link

201
Q

Which one of the following is NOT true for modules?

D. Modules open content pages
C. Every module must be associated with a table
B. Every module must be part of an application menu
A. Access to modules is controlled with roles

A

C. Every module must be associated with a table (Correct)

202
Q

Which of the following CANNOT be debugged using the Field Watcher?

A. Business Rules
C. Client Scripts
D. Access Controls
B. Script Includes

A

B. Script Includes

203
Q

Script includes can be

b. Protected
a. Read-only
d. All
c. None

A

d. All (Correct)

204
Q

Which of the following features are available to Global applications? (Choose two.)

B. Source Control
A. Automated Test Framework
D. Flow Designer
C. Delegated Development

A

A. Automated Test Framework (Correct)

D. Flow Designer (Correct)

205
Q

One of the uses of the ServiceNow REST API Explorer is
D. Create sample code for sending REST requests to ServiceNow
B. Find resources on the web for learning about REST
A.Practice using REST to interact with public data providers
C. Convert SOAP Message functions to REST methods

A

D. Create sample code for sending REST requests to ServiceNow (Correct)

206
Q

When configuring a module, what does the Override application menu roles configuration
option do?

A. Users with the module role but without access to the application menu access the module
B. Self-Service users can access the module even though they do not have roles
D. Users with access to the application menu can see the module even if they don't have the module role
C. Admin is given access to the module even if Access Controls would ordinarily prevent access
A

A. Users with the module role but without access to the application menu access the module (Correct)

207
Q

When a ServiceNow instance requests information from a web service, ServiceNow is the web service:

A. Publisher
D. Consumer
C. Provider
B. Specialist

A

D. Consumer (Correct)

208
Q

Which Report Type(s) can be created by right-clicking on a column header in a table’s list?

C. Bar Chart, Pie Chart, and Histogram
A.Bar Chart, Pie Chart, Histogram, and Line
D. Bar Chart and Pie Chart
B. Bar Chart

A

D. Bar Chart and Pie Chart

209
Q

How is coalesce used in Import Sets?

Coalesce is a method to merge multiple Transform maps before the load data step in the import process.

Using coalesce, import sets may update existing records in a destination Production table.

If multiple fields are set to coalesce, then only the first coalesce value is used to match an existing record.

Using coalesce, the import set application does match source values to currently existing target values, a new
record is inserted

A

Using coalesce, import sets may update existing records in a destination Production table. (Correct)

210
Q

Which of the following statements correctly describes the difference between a client script and a
business rule?

A client script runs on the server and a business rule runs on the client

A client script runs on the client when onLoad, onChange of a field or onSubmit of a record. A business rule runs on server before or after a record is loaded, inserted, deleted or updated.

A client script runs before a record is loaded and a business rule runs after a record is loaded.

A client script runs on the client only on load of a record A business rule runs on the server only after a record is added, inserted, deleted or updated

A

A client script runs on the client when onLoad, onChange of a field or onSubmit of a record. A business rule runs on server before or after a record is loaded, inserted, deleted or updated. (Correct)

211
Q

Within a form which of these methods can be used to view the dictionary settings for a field?

Right click on the field label and select Personalize > Dictionary

Right click on the reference icon and select Personalize > Dictionary

Double-click on the field label

Right click on the form header and select Personalize > Form layout

A

Right click on the field label and select Personalize > Dictionary (Correct)

212
Q

When a user customize a homepage, the system makes a copy of the homepage and _____

Renames me homepage with the name of user.
Maintains the homepage name.
Does not change anything.
Adds a “My” prefix to the homepage name.

A

Adds a “My” prefix to the homepage name.

213
Q

What process does the knowledge base manage?

Document review cycle, which includes submission, feedback from subject matter experts (SMEs), and publishing.

Ordering and billing cycle initiated when items are purchased using the service catalog.

System asset reassignment accomplished as the real-time tracking of hardware and software assets.

Weekly and monthly operations report done on archived and current data.

A

Document review cycle, which includes submission, feedback from subject matter experts (SMEs), and publishing.
(Correct)

214
Q

What is the primary purpose of the Impersonal feature?

To check what role is given to a specific user.
To check password strength of another user.
To act as a different user for testing purposes.
To check if a UI Policy applies to a Business Rule.

A

To act as a different user for testing purposes. (Correct)

215
Q

What are the OOTB ServiceNow roles in ascending order?

Admin, Delegate Admin, ITIL, ESS.
Admin, ESS, ITIL.
ITIL, ESS, Delegate Admin, Admin.
System Administrator, ITIL (or process), ESS.

A

Admin, Delegate Admin, ITIL, ESS. (Correct)

216
Q

Which statement of the following is correct when referring to UI actions?

UI Actions cannot use scripts or be scripted.
Conditions can be specified to determine when a UI Action appears.
UI Actions on the task table are not available to its extended tables.
UI actions are only executed on the server

A

Conditions can be specified to determine when a UI Action appears. (Correct)

217
Q

Which one of the following is an accurate list of changes that are captured in an update set?

Changes made to: tables, forms, groups and configuration items(CI’s)
Changes made to: tables, forms, Business Rules, and data records
Changes made to: tables, forms, schedules and client scripts
Changes made to: tables, forms, views, and fields

A

Changes made to: tables, forms, views, and fields

218
Q

The company request workflow is a workflow running against the request item [sc_req_item] table.
What are the ways the workflow can be attached to specific requests?

Manually on the catalog item form, automatically based on conditions or automatically if there is no other workflow attached.

Workflow can only be attached to specific request automatically based on conditions.

Workflows can only be attached to specify requests manually on the catalog item form.

Manually on the catalog item, only manually based on conditions or only manually if there are no other workflow attached.

A

Manually on the catalog item form, automatically based on conditions or automatically if there is no other workflow attached. (Correct)

219
Q

New records, new groups and modified configuration items what do they have in common?

They are customizations
They do not have anything in common
They are included in an update set
They are not captured in an update set

A

They are not captured in an update set

220
Q

What is the difference between save & insert on a form?

Insert saves the record & stays on the form while save creates a new record & redirects to the list.

Save saves the record & stays on the form while insert creates a new record & redirects to the list.

Save saves the record & stays on the form while insert updates the record & redirects to the list.

Save saves the record & redirects to the list while insert creates a new record & stays on the form.

A

Save saves the record & stays on the form while insert creates a new record & redirects to the list. (Correct)

221
Q

Please provide an example of when you use Access Control Record in ServiceNow?

To make the updated field on the incident form editable for admin but read only for ITIL & ESS users.

To make the updated field on the incident form editable for admin but read only for ITIL users.
To change the security Mechanic settings.

To move the admin to selected column with high security settings.

A

To make the updated field on the incident form editable for admin but read only for ITIL users. (Correct)

222
Q

By default in ServiceNow, what customizations are added to Update Sets?

Changes made to a homepage.
Changes made to a schedule.
Changes made to a form.
Changes made to data

A

Changes made to a form. (Correct)

223
Q

Which one of the following statements describes the purpose of an update set?

An update set is a group of customizations that is moved from development to production

An update set allows administrators to group a series changes into a named set and then move this set as a unit to other systems

By default, an update set includes customizations, Business Rules and homepage

By default, the changes included in an update set are visible only in the instance to which they are applied

A

An update set is a group of customizations that is moved from development to production (Correct)

224
Q

When using Transform Mapping how we can dynamically map field?

We can dynamically map source and destination fields by using ServiceNow scripting objects and functionality.

We cannot map dynamically map source and destination fields by using ServiceNow scripting objects and functionality.

By updating the fields using update sets, we can add/delete/modify the fields using rules and server scripts.

We cannot Schedule data imports for mapping the source and destination fields.

A

We can dynamically map source and destination fields by using ServiceNow scripting objects and functionality.
(Correct)

225
Q

Which on statement correctly describes Access Control rule evaluation?

Rules are evaluated from the general to the specific, so a table rule must be active to continue.

If a row level role and a field level rule exits, both rules must be true before an operation is allowed.

Rules are evaluated using roles. The role with the most permissions evaluates the rules first.

If more than one rule applies to a row, the older rule is evaluated first

A

If a row level role and a field level rule exits, both rules must be true before an operation is allowed. (Correct)

226
Q

What is the industry term used to describe the computing platform and solution stack that supports the
delivery of web applications?

Single Sign On[SSO]
Open Database Connectivity[ODBC]
Simple Object Access Protocol[SOAP]
Platform as a service[PaaS]

A

Platform as a service[PaaS]

227
Q

On a home page, which one of the following page elements accesses Knowledge Base Articles?

System information
My Requests
Service catalog
News

A

News

228
Q

What the CMDB application does from the following in ServiceNow? (Choose any 3)

Helps locate failed changes.
Facilitate quick impact analysis.
Record Update Sets
Increase cost saving to business.

A

Helps locate failed changes. (Correct)
Facilitate quick impact analysis. (Correct)
Increase cost saving to business. (Correct)

229
Q

Which field type in a list is not sortable?

Time Fields
Severity
Data type
Date/Time

A

Date/Time

230
Q

Incident, problem and change tables extend which table?

Process steps [access steps]
Map [map]
Task [task]
User [sys_user]

A

Task [task] (Correct)

231
Q

What are Import Logs?

These are same as System log.
Log of all Import Set application operations.
It is a part of System log Operation.
We use gs.log to generate these logs

A

Log of all Import Set application operations. (Correct)

232
Q

When does the submit button appear on a form?

When saving an old record
When Changing a new record
When updating an Existing Record.
When changing the reference field in an existing record

A

When Changing a new record (Correct)

233
Q

How do you make a table field the display field for reference lookup against that table?

Personalize the dictionary entry for the field and check the display checkbox

Create a client script on the table with the syntax “setDisplay(‘field name’)�?

Change a business rule by adding a filter that reads “current.display=true”

Right click on the field label you want to make the display value and click set as Display

A

Personalize the dictionary entry for the field and check the display checkbox (Correct)

234
Q

Which of the following describes the purpose of an order guide?

Order guides provide me ability to order multiple related items as one request

Order guides take the user directly to the checkout without prompting for information

Order guides provide a list of guidelines for administrators on how to set up item variables

Order guides restrict the number of items in an order to only one item per request

A

Order guides provide me ability to order multiple related items as one request (Correct)

235
Q

What are the difference between UI Policy and Data Policy?(Choose any two)

UI policy acts when a record is inserted/updated through a ServiceNow UI while Data policy acts whenever a record is inserted/updated into database through any means.
UI Policy runs on the server side whereas Data Policy runs on the client side.
UI policy acts whenever a record is inserted/updated into database through any means while Data policy acts when a record is inserted/updated through a ServiceNow UI.
UI Policy runs on the client side whereas Data Policy runs on the server side.

A

UI policy acts when a record is inserted/updated through a ServiceNow UI while Data policy acts whenever a record is inserted/updated into database through any means. (Correct)
UI Policy runs on the client side whereas Data Policy runs on the server side. (Correct)

236
Q

Which one of the following statements is true for system administrators who are deleting tables?

Deleting a table does not delete other associated elements like views and gauges. These elements must be deleted separately.

Only tables beginning with ‘u_’ can be permanently deleted.

Deleting a out of box system table permanently deletes it from use by all instances at all instances at a customer site.

An ESS user can delete any configuration item that is referenced by the problem state, saving you time

A

Only tables beginning with ‘u_’ can be permanently deleted. (Correct)

237
Q

What is Single Sign-On (SSO)?

A type of integration that enables a user to log in once and gain access to the resources of multiple software systems without being prompted to log in again.

A process that grants access to third-party software that allows Service Now to write to outside databases.

A type of ServiceNow release that updates existing Service Now instance.

A ServiceNow application that maintains, stores, and validates passwords for access to Service Now applications.

A

A type of integration that enables a user to log in once and gain access to the resources of multiple software systems without being prompted to log in again. (Correct)

238
Q

Which one of the following includes a quick way an approval manager can approve a Service Catalog
request?

On the Requested Item form, select Approver from the Request few drop-down list.

In the Catalog Tasks form, select Approver from the state field drop-down list.

In the Request list, right-click the REQ Number and select Approve Request. (Correct)

In the Catalog Tasks list, right-click the TASK Number and select Approve.

A

In the Request list, right-click the REQ Number and select Approve Request. (Correct)

239
Q

A field can be added to a table and form by accessing which part of the Form Designer interface?

Form Views
Form Settings
Field Navigator
Field Formatter

A

Field Navigator (Correct)

240
Q

What CMDB table does store the basic attributes of all the configuration items?

CI Relationship [cmdb_rel_ci]
Configuration Item [cmdb_ci]
Configuration File [cmdb_ci_config_file]
Base Configuration Item [cmdb]

A

Configuration Item [cmdb_ci] (Correct)

241
Q

How do you embed report visualisations in the body of scheduled report emails?

Drag and drop images to the body section
Insert the report links
Select Embedded PNG
Include them as attachments

A

Select Embedded PNG (Correct)

242
Q

What of the following roles cannot be delegated? Select 2 Answers from the below options.

itil
user_admin
admin
role_delegator

A

admin (Correct)

role_delegator (Correct)

243
Q

Which of the following is the primary way to interact with the applications and data in a ServiceNow
instance?

Service Portal
Now Platform UI
Workspace
Now Mobile

A

Now Platform UI (Correct)

244
Q

What are the steps for applying an update set to an instance? Select 3 Answers from the below options.

Copy
Commit
Retrieve
Delete
Preview
A

Preview (Correct)
Commit (Correct)
Retrieve (Correct)

245
Q

Which field type does allow users to use positive or negative values?

FX Currency
Percent Complete
Value
Decimal

A

FX Currency (Correct

246
Q

Which of the following are true regarding Flow Designer actions? Select 3 Answers from the below
options.

Can be contained in a spokeRequire script to develop
Represent reusable operations for use across multiple flows
Provide the ability to build your own custom actions Define when the flow is performed

A

Can be contained in a spoke (Correct)
Represent reusable operations for use across multiple flows (Correct)
Provide the ability to build your own custom actions (Correct)

247
Q

Which of the following is an example of a CI Class switch?

A CI is reclassified from the Linux Server [cmdb_ci_linux_server] class to the Windows Server
[cmdb_ci_win_server] class (Correct)

A CI is moved from the Windows Server [cmdb_ci_win_server] class to the Server [cmdb_ci_server] class

A CI from the Windows Server [cmdb_ci_win_server] class is switched off

A Server record that was upgraded from the Server [cmdb_ci_server] class to the Windows Server
[cmdb_ci_win_server] class
A 
A CI is reclassified from the Linux Server [cmdb_ci_linux_server] class to the Windows Server
[cmdb_ci_win_server] class (Correct)
248
Q

Which script does run when a record is displayed, inserted, updated, deleted or when a table is queried?

Client Script
Business Rule
Data Policy
UI Policy

A

Business Rule (Correct)

249
Q

Which of the following are the different ways an end user can leave feedback about an article? Select 3
Answers from the below options.

Fill out an article quality index checklist
Mark the article as helpful or not helpful
Give a 1-5 star rating
Fill out the knowledge quality survey
Leave a comment on the article

A

Leave a comment on the article (Correct)
Mark the article as helpful or not helpful (Correct)
Give a 1-5 star rating (Correct)

250
Q

What are the four access control rules that the system creates by default when a custom table is
created? Select 4 Answers from the below options.

Create
Access
Read
Delete
Write
Update
A

Read (Correct)
Delete (Correct)
Write (Correct)
Create (Correct)

251
Q

What application does provide a centralised location for the creation, categorisation, viewing, and
governance of information related to the flow of work through ServiceNow?

Performance Analytics
Data Separation
Knowledge Management
Configuration Management

A

Knowledge Management (Correct)

252
Q

What type of service catalogue item is used to create an incident or raise a HR case?

Request a service
Record producer
Maintain a service
Order an item

A

Record producer (Correct)

253
Q

What item in the Knowledge Management Service Portal does display articles that have the highest
percentage of users marking them helpful?

Most Viewed
Featured
Most Helpful
Most Useful

A

Most Useful

254
Q

What do each record and each field correspond to in a table?

Each record and field corresponds to a row in a table

Each record corresponds to a column in a table and each field to a row on that table

Each record corresponds to a row in a table and each field to a column on that table (Correct)

Each record and field corresponds to a column in a table

A

Each record corresponds to a row in a table and each field to a column on that table (Correct)

255
Q

What are the main sections when you are configuring email notifications? Select 3 Answers from the
below options.

When to send
Who will receive
How often to send
What it will contain
How to respond
A

What it will contain (Correct)

When to send (Correct)
Who will receive (Correct)

256
Q

Under which Report Designer tab can you define the report grouping?

Type
Configure
Data
Style

A

Configure (Correct)

257
Q

What are the typical Tier 2 support tasks that virtual agents can perform so that your support agents
can focus on more complex user issues? Select 3 Answers from the below options.

Performing diagnostics
Providing how-to information
Answering FAQs
Translating languages

A 
Performing diagnostics (Correct)
Providing how-to information (Correct)
Answering FAQs (Correct)
258
Q

What is selected on the Now Platform to impersonate another user?

Application Navigator
User menu
System settings
Magnifying glass

A

User menu (Correct)

259
Q

What is created by default when you create a new table? Select 2 Answers from the below options

Application Menu with the same name as the table Label
Module with the plural of the table Label
Dashboard to manage the table’s activity
A table specific admin role

A

Application Menu with the same name as the table Label (Correct)
Module with the plural of the table Label (Correct)

260
Q

What can be used to extend the Flow Designer to call 3rd party systems such as automating Microsoft
Services and infrastructure using PowerShell and REST?

REST API Explorer
Workflow
IntegrationHub
Third-Party Import Maps

A

IntegrationHub (Correct)

261
Q

In addition to the article ID used to determine if an article is relevant, knowledge management
notification types include what?

Title of the article
Customer feedback
Date and time
Article ratings

A

Title of the article (Correct)

262
Q

What is the system behaviour when applying a data policy to the list view in order to make a field readonly?

The field will be hidden from the list view and cannot be added back to the personalised list
The field will still be editable and can be successfully updated
The field will appear to be editable, but the update will fail
The field will appear read-only and cannot be updated

A

The field will appear to be editable, but the update will fail (Correct)

263
Q

What is a stakeholder’s role in implementing and maintaining the CMDB?

Identify necessary reports showing CI health for related departments

Import CI data, such as name, source and relationships

Determine specific CI information required to support capabilities and build organisational buy-in

Create a go-forward strategy for configuration management responsibilities

A

Determine specific CI information required to support capabilities and build organisational buy-in (Correct)

264
Q

Select the report visualisation types that can be generated from list of records. Select 2 Answers from
the below options.

Single score
Pie chart
Line chart
Bar chart

A 
Bar chart (Correct)
Pie chart
265
Q

What is Configuration Item (CI)?

A database used to store configuration records throughout their lifecycle
A set of tools and databases that are used to manage an organizations configuration data
Information that further describes a CI such as a name, serial number, or operating system
Components of an infrastructure required to deliver a product or service

A

Components of an infrastructure required to deliver a product or service

266
Q

Components of an infrastructure required to deliver a product or service

Incident
Change
Self-Service
Facilities

A

Self-Service (Correct)

267
Q

Which tab does contain the Activity Stream for a task?

Resolution Information
Related Records
Notes
Conflicts

A

Notes (Correct)

268
Q

ServiceNow can import data from which of the following external data sources when a valid transform
map is available? Select 3 Answers from the below options.

LDAP
CSV
OIDC
JSON
REST
A

REST (Correct)
LDAP (Correct)
OIDC (Correct)

269
Q

Which one of the following is the baseline behavior of a table in a privately-scoped
application?

B. Any Business Rule can read, write, delete, and update from the table
A.The table and its data are not accessible using web services
C. Only artifacts in the table’s application can read from the table
D. All application scopes can read from the table

A

D. All application scopes can read from the table

270
Q 
Which of the following methods prints a message on a blue background to the top of the current form
by default?
D. g_form.showFieldMsg()
A. g_form.addInfoMsg()
C. g_form.showFieldMessage()
B. g_form.addInfoMessage()
A

B. g_form.addInfoMessage()

271
Q

When creating new application files in a scoped application, cross scope access is turned on by default
in which of the following?

B. Table
D. Workflow
A.REST messages
C. Script Include

A

B. Table

272
Q

How must Application Access be configured to prevent all other private application scopes from
creating configuration records on an application’s data tables?

D. Set the Accessible from field value to This application scope only
C. Set the Accessible from field value to This application scope only and de-select the Allow access to this table via
web services option
A. You must create Access Controls to prevent all other application scopes from creating configuration records on
an application’s data tables rather than using Application Access
B. Set the Accessible from field value to All application scopes and de-select the Can create an option

A

D. Set the Accessible from field value to This application scope only

273
Q

The source control operation used to store local changes on an instance for later application is called
a(n).

D. Update set
C. Stash
B. Tag
A.Branch

A

C. Stash (Correct)

274
Q

Which of the following CANNOT be debugged using the Field Watcher?

C. Client Scripts
A.Business Rules
D. Access Controls
B. Script Includes

A

B. Script Includes

275
Q

There is a basic strategy when creating a Utils Script Include. Identify the step that does not belong.

D. Create a prototype object from the new class
A. Identify the table
B. Script the function(s)
C. Create a class
A

A. Identify the table (Correct)

276
Q

When configuring an Access Control which has no condition or script, which one of the following
statements are NOT true?

D. table.id will grant access to a specific record on the table
A. table.*will grant access to every field in a record
C. table.field will grant access to a specific field in a record
B. table.None will grant access to every record on the table

A

D. table.id will grant access to a specific record on the table (Correct)

277
Q

Which Application Access configuration field(s) are NOT available if the Can read configuration field is
NOT selected?

D. Allow configuration
B. Can create, Can update, and Can delete
A. All-access to this table via web services
C. Can read does not affect the availability of other Application Access fields

A

B. Can create, Can update, and Can delete (Correct)

278
Q

What are some of the benefits of extending an existing table such as the Task table when creating a new
application?
a)You can repurpose existing fields by simply changing the label.
b)Use existing fields with no modifications.
c)Existing logic from the parent table will be automatically applied to the new table.
d)All of the parent table records are copied to the new table.

a, b, c, d
c, d
c, a
a, b, c

A

a, b, c

279
Q

In a Business Rule, which one of the following returns true if the currently logged in user has the admin
role?

C. g_form.hasRole(‘admin’)
D. gs.hasRoleExactly(‘admin’)
A. g_form.hasRoleExactly(‘admin’)
B. gs.hasRole(‘admin’)

A

B. gs.hasRole(‘admin’)

280
Q

What is a Module?

A. The functionality within an application menu such as opening a page in the content frame or a separate tab or window
C. A way of helping users quickly access information and services by filtering the items in the Application
Navigator
D. A web-based way of providing software to end-users
B. A group of menus, or pages, providing related information and functionality to end-users

A

A. The functionality within an application menu such as opening a page in the content frame or a separate tab or
window

281
Q

Which of the following is NOT supported by Flow Designer?

B. Test a flow with rollback
A. Call a sub-flow from a flow
C. Use Delegated Developer
D. Run a flow from a MetricBase Trigger

A

B. Test a flow with rollback (Correct)

282
Q

Which of the following is NOT a trigger type in Flow Designer?

B. Application
A. Outbound Email
D. Schedule
C. Record

A

A. Outbound Email (Correct)

283
Q

When evaluating Access Controls, ServiceNow searches and evaluates

D. From the most generic match to the most specific match
C. From the most specific match to the most generic match
B. Only for matches on the current field
A.Only for matches on the current table

A

C. From the most specific match to the most generic match (Correct)

284
Q

Which roles grant access to source control repository operations such as importing applications from
source control, or linking an application to source control?

C. admin
B. source_control_admin
A. source_control
D. git_admin

A

A. source_control (Correct)

C. admin (Correct)

285
Q

Which of the following are configured in an Email Notification?

a) Who will receive the notification.
b) What content will be in the notification.
c) When to send the notification.
d) How to send the notification.

b, c, d
a, b, c
a, b, d
a, b, c, d

A

a, b, c (Correct)

286
Q

Which platform feature can be used to determine the relationships between field in an
Import Set table to field in an existing ServiceNow table?

A.Business Service Management Map
C. Transform Map
D. Cl Relationship Builder
B. Data Sources

A

C. Transform Map (Correct)

287
Q

Which one of the following is NOT a UI Action type?

B. Form button
D. Form choice
A.List choice
C. List banner button

A

D. Form choice (Correct)

288
Q

If the Create module field is selected when creating a table, what is the new module’s default behavior?

D. Display a list of all records from the table
A. Open an empty form so new records can be created
B. Open a link to a wiki article with instructions on how to customize the behavior of the new module
C. Display an empty homepage for the application

A

D. Display a list of all records from the table (Correct)

289
Q

Which one of the following client-side scripts apply to Record Producers?

B. UI Scripts and UI Actions
D. Client Scripts and UI Policies
C. UI Scripts and Record Producer Scripts
A. Catalog Client Scripts and Catalog UI Policies

A

A. Catalog Client Scripts and Catalog UI Policies

290
Q

Which one of the following is the fastest way to create and configure a Record Producer?

B. Use the Record Producer module then add and configure all variables manually
D. Open the table's form, right-click on the form header, and select the Create Record Producer menu item
C. Open the table in the Table records and select the Add to Service Catalog Related Link
A. Create a Catalog Category, open the category, and select the Add New Record Producer button
A

C. Open the table in the Table records and select the Add to Service Catalog Related Link (Correct)

291
Q

ACL execution order

roles, table, condition
Roles, condition, Scripts
roles, tables, scripts
condition, roles, scripts

A

Roles, condition, Scripts (Correct)

292
Q

From the list below, identify one reason an application might NOT be a good fit with
ServiceNow. The application:

A. Needs workflow to manage processes
B. Requires “as-is” use of low-level programming libraries
D. Uses forms extensively to interact with data
C. Requires reporting capabilities

A

B. Requires “as-is” use of low-level programming libraries (Correct)

293
Q

Which of the following methods are useful in Access Control scripts?

B. gs.hasRole() and current.isNewRecord()
D. gs.hasRole() and current.isNew()
C. g_user.hasRole() and current.isNew()
A.g_user.hasRole() and current.isNewRecord()

A

B. gs.hasRole() and current.isNewRecord() (Correct)

294
Q

How many applications menus can an application have?

A.3, one for an application’s user modules, one for an application’s administrator modules, and one for the
ServiceNow administrator’s modules
C. 2, one for an application’s user modules and one for an application’s administrator modules
B. As many as the application design requires
D. 1, which is used for all application modules

A

D. 1, which is used for all application modules

295
Q

Which source control operation is available from BOTH Studio and the Git Repository?

D. Edit Repository Configurations
B. Apply Remote Changes
C. Stash Local Changes
A. Create Branch

A

A. Create Branch

296
Q

Which one of the following is true regarding the Application Scope?

A. All applications are automatically part of the Global scope
C. Any developer can edit any application
B. Applications downloaded from 3rd party ServiceNow application developers cannot have naming conflicts
D. Developers can choose the prefix for a scope’s namespace

A

B. Applications downloaded from 3rd party ServiceNow application developers cannot have naming conflicts
(Correct)

297
Q

Here is the Business Rule script template:
This type of JavaScript function is known as:
(Function executeRule(current,previous/null when async/){
})(current,previous);

D. Self-invoking
A. Constructor
B. Scoped
C. Anonymous

A

D. Self-invoking (Correct)

298
Q

Which of the following statements is true for the Form Designer?
a)To add a field to the form layout, drag the field from the Fields tab to the desired destination on the
form.
b)To create a new field on a form’s table, drag the appropriate data type from the Field Types tab to the
form and then configure the new field.
c)To remove a field from the form layout, hover over the field to enable the Action buttons, and select
the Delete (X) button.
d)To add a section to the form layout, drag it from the Field Types tab to the desired destination on the
form

a, b, c, d
a, c
a, b, c
b, d

A

a, b, c (Correct)

299
Q

Which of the following are Data management plugins? Select 3 Answers from the below options.

Many to Many task relations
Schema map
Data Archiving
Table cleaner
Database Rotations
A 
Database Rotations (Correct)
Data Archiving (Correct)
Many to Many task relations (Correct)
300
Q

What actions can you do with Flow Designer? Select 3 Answers from the below options

Look up and delete multiple existing records as a single action
Define when the flow is performed
Duplicate an action or subflow within a flow
Test a flow, subflow, or action in the background

A

Look up and delete multiple existing records as a single action (Correct)
Duplicate an action or subflow within a flow (Correct)
Test a flow, subflow, or action in the background (Correct)

301
Q

Which search feature can be used to help narrow down search results in ServiceNow?

Context Finder
Containers
Wildcard Characters
Platform Locators

A

Wildcard Characters (Correct)

302
Q

Where can you navigate to see the notifications that are currently defined on the Now Platform?

System Definitions > Notifications
System Notification > Email > Notifications
Notifications > Email > System Notifications
System Notifications > Definitions

A

System Notification > Email > Notifications (Correct)

303
Q

Which of the following are true statement about user impersonation? Select 2 Answers from the below
options.

The impersonation option is not visible in the mobile view of the platform
When impersonating another user, the administrator does not have the same access to what the user can access in
the system
Administrators can impersonate other authenticated users but cannot view impersonation logs
Users with impersonator role cannot impersonate admin users

A

Users with impersonator role cannot impersonate admin users (Correct)
The impersonation option is not visible in the mobile view of the platform (Correct)

304
Q

What ServiceNow feature can be used to begin the creation of an application?

IntegrationHub
System Dictionary
Guided Application Creator
Configuration Management Database (CMDB)

A

Guided Application Creator

305
Q

Which tool is used to determine relationships between fields in an import set and an existing table?

Target Table
Coalesce
Import Set
Transform map

A

Transform map

306
Q

What variable type should be used to allow uploading an attachment from a question in a
catalogue item?

Reference
Attachment
HTML
URL

A

Attachment (Correct)

307
Q

In which Visual Task Board type are the tasks in the list updated when cards are edited or change
lanes?

Freeform
List
Guided
Flexible

A

Guided

308
Q

The CMDB is the authoritative source of what information? Select 3 Answers from the below options

Contents of all server and application configuration files
Owner
Contact
Server log files
Support group
A

Support group (Correct)
Owner (Correct)
Contact (Correct)

309
Q

What are the 3 types of Flow Designer triggers? Select 3 Answers from the below options.

Application-based
Schedule-based
Role-based
Work-based
Record-based
A

Record-based (Correct)
Application-based (Correct)
Schedule-based (Correct)

310
Q

To provide added security, no user can have both of the explicit roles. What are the two roles?
Select 2 Answers from the below options.

snc_internal
snc_external
sn_si.special_access
sn_si.external

A

snc_internal (Correct)

snc_external (Correct)

311
Q

What do you configure to instruct fields how to behave on a form when a UI policy is triggered?

UI Policy Action
Client Script
Data Policy
UI Actions

A

UI Policy Action (Correct)

312
Q

Which of the following are the different ways to create a favourite? Select 3 Answers from the below
options.

Select the personalisation gear icon
Drag an individual record to the Favorites tab
Select the star of its corresponding section
Select the star of its corresponding application or module
Drag the breadcrumbs of a filtered list to the Favorites tab

A

Drag the breadcrumbs of a filtered list to the Favorites tab (Correct)
Select the star of its corresponding application or module (Correct)
Drag an individual record to the Favorites tab (Correct)

313
Q

What are the different Schema relationship types that are supported for tables? Select 4 Answers from
the below options.

Referencing
Referenced by
Extending
Extended by
Depended by
Depending
A

Referencing (Correct)
Referenced by (Correct)
Extending (Correct)
Extended by (Correct)

314
Q

Which of the following field types do have one-to-many relationship? Select 3 Answers from the below
options

Glide List
Choice Field
Document ID fields
Reference fields
Name-Value Pairs
A 
Document ID fields (Correct)
Reference fields (Correct)
Glide List (Correct)
315
Q

Where does the System Administrator navigate to edit a catalogue item?

Service Catalogs
Maintain Items
Create Incident
Service Portal

A

Maintain Items (Correct)

316
Q

Each ServiceNow solution provides its own guided setup. When implementing IT Service Management
(ITSM), where would you navigate to update Now Platform user interface branding, including the
company logo and colours? Select 2 Answers from the below options.

System Properties > My Company
Guided Setup > ITSM Guided Setup
Team Development > Properties
System Properties > Basic Configuration UI16

A

Guided Setup > ITSM Guided Setup (Correct)

System Properties > Basic Configuration UI16 (Correct)

317
Q

What form view is displayed when clicking on the reference icon of a field in a form?

Self Service
Service Portal
VTB
Sys_popup

A

Sys_popup

318
Q

Which role can switch their form view?

task_editor
service_viewer
personalize_form
view_changer

A

view_changer

319
Q

What are the different types of Client Scripts that are supported in ServiceNow? Select 4 Answers from
the below options.

OnDelete()
OnLoad()
OnSubmit()
OnCellEdit()
OnSave()
OnChange()
A

OnLoad() (Correct)
OnSubmit() (Correct)
OnCellEdit() (Correct)
OnChange() (Correct)

320
Q

Which of the following are true statement about the admin role? Select 3 Answers from the below
options.

Non-admin users cannot add a user to a group that contains the admin role

A user with only the user_admin role can grant the admin role to other users

A user with only the security_admin role can add a user to a group that contains the security_admin role

A user with only the admin role cannot grant the security_admin role to other users

To grant the admin role to a user, the granting user must also have the admin role.

A

Non-admin users cannot add a user to a group that contains the admin role (Correct)
A user with only the admin role cannot grant the security_admin role to other users (Correct)
To grant the admin role to a user, the granting user must also have the admin role. (Correct)

321
Q

What functionality can you use to track the amount of time that a task has been open, to ensure that
tasks are completed within an allotted time?

Approvals
Inactivity monitors
Service Level Agreements
Assignment rules

A

Service Level Agreements (Correct)

322
Q

Which menu does provide options related to viewing, configuring, creating favourites and saving form
data?

Form Column Menu
Form Context Menu
Form Personalisation Menu
Form Layout Menu

A

Form Context Menu (Correct)

323
Q

Who can add or remove widgets in a dashboard? Select 3 Answers from the below options.

Users with view access to the dashboard
Users with report_admin role
Users with dashboard_admin role
Dashboard owner
Users with edit access to the dashboard
A

Users with dashboard_admin role (Correct)
Dashboard owner (Correct)
Users with edit access to the dashboard (Correct)

324
Q

Lists provide context menus at three different levels. What are the names of those context menus? Select
3 Answers from the below options.

List fields context menu
List title menu
List filter context menu
List column context menu
List description menu
A

List fields context menu
List title menu (Correct)
List column context menu (Correct)

325
Q

Notifications in the Now Platform occur through which of the following methods? Select 3 Answers
from the below options

Workplace Chat
SMS
Virtual Agent
Email
Meeting Invitation
A

Email (Correct)
Meeting Invitation (Correct)
SMS (Correct)

326
Q

Which elevated role is required to modify access control rules?

admin
acl_admin
security_admin
business_rule_admin

A

security_admin (Correct)

327
Q

What is created when an order is placed for a catalogue item? Select 3 Answers from the below options

A Request (REQ) record
One or more Service Catalog Task (SCTASK) records 
A Requested Item (RITM) record
A Variable
A Variable Set
A

A Request (REQ) record (Correct)
One or more Service Catalog Task (SCTASK) records (Correct)
A Requested Item (RITM) record (Correct)

328
Q

What are the two options to define the fulfilment process for a service catalogue item? Select 2 Answers
from the below options

Flow
Workflow
Plan
Roadmap

A

Flow (Correct)

Workflow (Correct)

329
Q

What do access control list rules specify? Select 2 Answers from the below options.

The relationship between the object and the operation
The operation required to access the object
The permissions required to access the object
The object and operation being secured

A

The permissions required to access the object (Correct)

The object and operation being secured (Correct)

330
Q

Which user authentication method is used when it authenticates the user name and password
configured in identity providers that have a matching user account in the ServiceNow instance?

Local database
Digest Token
External Single Sign-on (SSO)
Multi-factor

A

External Single Sign-on (SSO) (Correct)

331
Q

Where do you navigate in the Now Platform to see a list of catalogue items?

Service Catalog > Open Records > Items
Item Designer > Administration > All Items
Service Catalog > Catalog Definitions > Maintain Items
Self-Service > Service Catalog

A

Service Catalog > Catalog Definitions > Maintain Items (Correct)

332
Q

What is the main language used for scripting in ServiceNow?

Jelly
AngularJS
Java
JavaScript

A

JavaScript

333
Q

What role is required for a user to create or update access control rules?

sn_sec_int.admin
security_admin
sn_sec_cmn.admin
sn_si.admin

A

security_admin (Correct)

334
Q

Which of the following are database view limitations? Select 3 Answers from the below options

In a clone request, database view tables cannot be added as a data preserver
Database views cannot be created on tables that participate in table rotation
The ‘where’ clauses defined in the database view cannot be based on indexed fields
It is not possible to edit data within a database view

A

In a clone request, database view tables cannot be added as a data preserver (Correct)
Database views cannot be created on tables that participate in table rotation (Correct)
It is not possible to edit data within a database view

335
Q

What is Configuration Management Database (CMDB)?

Components of an infrastructure required to deliver a product or service
A table that contains a specific type or group of CIs that share common attributes
A set of tools and databases that are used to manage an organizations configuration data
A database used to store configuration records throughout their lifecycle

A

A database used to store configuration records throughout their lifecycle

336
Q

Which of the following is an example of a base table that is extended but itself is not extending another
table?

Task [task]
Change Request [change_request]
Business Service [cmdb_ci_service]
Incident [incident]

A

Task [task] (Correct)

337
Q

Which of the following are possible methods of populating a knowledge base with knowledge articles?
Select 3 Answers from the below options.

Integrating with a WebDAV compliant source
Creating articles directly in the ServiceNow platform
Importing Microsoft Word files
Via e-mail to a defined knowledge e-mail address

A

Integrating with a WebDAV compliant source (Correct)
Creating articles directly in the ServiceNow platform (Correct)
Importing Microsoft Word files (Correct)

338
Q

What are the reasons organisations fail to complete implementation or realise business value from the
CMDB? Select 3 Answers from the below options.

Unknown Configuration Items
Inconsistent data quality
Ill-defined relationships among Configuration Items
Too many non-IT Configuration Items

A

Unknown Configuration Items (Correct)
Inconsistent data quality (Correct)
Ill-defined relationships among Configuration Items (Correct)

339
Q

In which section of the email notification configuration can you make the notification subscribable by
users?

What it will contain
Who will receive
What Digest will contain
When to send

A

Who will receive

340
Q

Which of the following are the UI actions in a form? Select 3 Answers from the below options.

Form buttons
Form relationships
Form access
Form context menu items (right-click the header)
Form links (Related Links in a form)
A 
Form context menu items (right-click the header) (Correct)
Form links (Related Links in a form) (Correct)
Form buttons (Correct)
341
Q

Where can you enable or disable form tabs in the platform?

Form Designer
Form Layout
Application Navigator
System Settings

A

System Settings

342
Q

Which of the following are valid report sharing options? Select 4 Answers from the below options

Add to dashboard
Publish
Clone
Add to homepage
Schedule
Export to PDF
A

Schedule (Correct)
Export to PDF (Correct)
Add to dashboard (Correct)
Publish (Correct)

343
Q

What are the three main screen elements of the Now Platform User Interface? Select 3 Answers from
the below options.

Application Navigator
Application frame
Content frame
Banner frame
Banner content
A 
Content frame (Correct)
Banner frame (Correct)
Application Navigator (Correct)
344
Q

By default, a report is shared with:

All roles
The report creator only
All users and groups
Only groups that the report creator belongs to

A

The report creator only (Correct)

345
Q

What service catalogue component does allow for multiple catalogue items to be logically grouped as
one request?

Order Guide
Catalogue Item
Record producer
Variable Set

A

Order Guide (Correct)

346
Q

The Now Platform is an example of which cloud computing model?

Application Platform-as-a-Service (aPaaS)
Software-as-a-Service (SaaS)
Infrastructure-as-a-Service (IaaS)
Platform-as-a-Service (PaaS)

A

Application Platform-as-a-Service (aPaaS) (Correct)

347
Q

When using Form Designer, icons presented on each field include which of the following? Select 3
Answers from the below options.

Remove icon
Field icon
Reference icon
Handle icon
Edit icon
A 
Handle icon (Correct)
Edit icon (Correct)
Remove icon (Correct
348
Q

What are the benefits of using Multisource CMDB? Select 3 Answers from the below options

Revert CMDB data integration from a specific discovery source
Visualise the source of attribute values, for each discovery source and at the attribute level
Control CI updates at the discovery source and CI attribute level
Complicate data management and data quality by querying on Multisource CMDB data

A

Revert CMDB data integration from a specific discovery source (Correct)
Visualise the source of attribute values, for each discovery source and at the attribute level (Correct)
Control CI updates at the discovery source and CI attribute level (Correct)

349
Q

Which ServiceNow product does provide the ability to quickly integrate with 3rd party applications
without scripting?

Visual Task Boards
Flow Designer
IntegrationHub
Service Portal

A

IntegrationHub (Correct)

350
Q

What source type should be used when creating a report from a dataset with pre-defined conditions?

External import
Table
Data source
MetricBase

A

Data source (Correct)

351
Q

Which of the following branding features can be configured? Select 4 Answers from the below options

Navigator background and text colours
Banner image, text and colours
Navigator position
Navigator responses
Browser tab title
System date/time formatting
A

Navigator background and text colours (Correct)
Banner image, text and colours (Correct)
Browser tab title (Correct)
System date/time formatting (Correct)

352
Q 
Which module does display a list of tasks assigned to a user’s group, but not yet assigned to an
individual user?

My Teams Work
My Groups Tasks
My Teams Tasks
My Groups Work

A

My Groups Work

353
Q

In what order are access controls evaluated?

First at the Table-level (most specific to most general), then at the Field-level (most specific to most general)
Table-level and Field-level are evaluated together, simultaneously
First, at the Field-level (most specific to most general), then at the Table-level (most specific to most general)
Table-level and Field-level are evaluated separately and independently

A

First at the Table-level (most specific to most general), then at the Field-level (most specific to most general)
(Correct)

354
Q

From the end user’s perspective, how are the products and services in the service catalogue organised?

Tickets and Requests
Incidents and Problems
Tasks and Subtasks
Categories and Subcategories

A

Categories and Subcategories

355
Q 
What Flow Designer benefit does correspond to extending flow content by subscribing to
IntegrationHub or installing spokes?
Scalable 
Repeatable
Centralised
Robust
A

Scalable (Correct)

356
Q

Which of the following do run scripts client-side? Select 2 Answers from the below options

Script Include
Business Rule
Client Script
UI Policy

A 
Client Script (Correct)
UI Policy (Correct)
357
Q

What type of relationship is recommended between Incident and SLA tables to report on incidents
resolved by SLA per incident category?

One-to-Many
Many-to-Many
Database Views
Extensions

A

Database Views (Correct)

358
Q

What is a good way to privately suggest an article revision to the knowledge manager from the Service
Portal?

Rate article
Leave comments
Flag article
Edit article

A

Flag article

359
Q

Which one of the following is true for a table with the “Allow configuration” Application Access option
selected?

D. Out of scope applications can add new tables to the scoped application
B. Any user with the application’s user role can modify the application’s scripts
C. Out of scope applications can create Business Rules for the table
A. Only the in-scope application’s scripts can create Business Rules for the table

A

C. Out of scope applications can create Business Rules for the table (Correct)

360
Q

Which of the following objects does a Display Business Rule NOT have access to?

A.previous
C. g_scratchpad
D. current
B. GlideSystem

A

A.previous (Correct)

361
Q

Which one of the following is NOT required to link a ServiceNow application to a Git
repository?

B. URL
D. Application name
A.Password
C. User name

A

D. Application name (Correct)

362
Q

When working in the Form Designer, configuring the label of a field in a child table changes
the label on which table(s)?

C. parent table
A. base table
B. child table
D. all tables

A

B. child table (Correct)

363
Q

In an Email Notification, which one of the following is NOT true for the Weight field?

B. A Weight value of zero means that no email should be sent
D. A Weight value of zero means the Notification is always sent when the Notification’s When to send criteria is met
A. Only Notifications with the highest weight for the same record and recipients are sent
C. The Weight value defaults to zero

A

B. A Weight value of zero means that no email should be sent (Correct)

364
Q

A scoped application containing Flow Designer content dedicated to a particular application is called
a(n):

C. Action Way
A. SpokeD. Flow
B. Bundle

A

A. Spoke (Correct)

365
Q

Which one of the following is true for GlideUser (g_user) methods?

D. Can be used in Business Rules, and Scripts Includes
B. Can be used in Business Rules only
A. Can be used in Client Scripts and UI Policies only
C. Can be used in Client Scripts, UI Policies, and UI Actions

A

A. Can be used in Client Scripts and UI Policies only (Correct)

366
Q

Identify the incorrect statement about Delegated Development in ServiceNow.

C. Administrators can grant the developer access to script fields.
D. Administrators can grant the developer access to security records.
B. Administrators can specify which application file types the developer can access.
A. Administrators can grant non-admin users the ability to develop global applications

A

A. Administrators can grant non-admin users the ability to develop global applications

367
Q

Modules must have a Link type. Which one of the following is a list of Link types?

D. Assessment, List of Records, Content Page, Roles
B. Assessment, List of Records, Separator, Timeline Page
A.List of Records, Separator, Catalog Type, Roles
C. List of Records, Content Page, Order, URL (from arguments:)

A

B. Assessment, List of Records, Separator, Timeline Page (Correct)

368
Q

Which objects can be used in Inbound Action scripts?

D. current and producer
A.current and previous
B. current and email
C. current and event

A

B. current and email (Correct)

369
Q

Which of the following statements does NOT apply when extending an existing table?

A. The parent table’s Access Controls are evaluated when determining access to the new table’s records and fields
D. You must script and configure all required behaviors
B. The new table inherits the functionality built into the parent table
C. The new table inherits all of the fields from the parent table

A

D. You must script and configure all required behaviors (Correct)

370
Q

When configuring the content of an Email Notification, which syntax should be used to reference the properties of an event triggering the Notification?

B. ${current.}
A.${event.}
D. ${gs.}
C. ${property name>.getDisplayValue()}

A

A.${event.} (Correct)

371
Q

Object cannot be controlled by access controls?

c. Update
a. Create
b. Delete
d. Query

A

d. Query

372
Q

Which one of the following is NOT a method used for logging messages in a server-side script for a
privately- scoped application?

D. gs.debug()
C. gs.warn()
A.gs.log()
B. gs.error()

A

A.gs.log() (Correct)

373
Q

Which objects can you use in a Scheduled Script Execution (Scheduled Job) script?

C. GlideSystem and GlideRecord
D. GlideSystem and current
A.GlideRecord and current
B. GlideUser and GlideRecord

A

C. GlideSystem and GlideRecord (Correct)

374
Q

Which one of the following is NOT a debugging strategy for client-side scripts?

D. gs.log()
A.g_form.addInfoMessage()
C. jslog()
B. Field Watcher

A

D. gs.log()

375
Q

To see what scripts, reports, and other application artifacts will be in a published application:

C. Examine the Application Files Related List in the application to be published
D. Open the artifact records individually to verify the value in the Application field
B. Open the list of Update Sets for the instance
A.Enter the name of the Application in the Global search field

A

C. Examine the Application Files Related List in the application to be published (Correct)

376
Q

Which one of the following is not part of the client-side scripting API?

D. Glide record
C. current and previous objects
B. GlideUser object (g_user)
A.workflow.scratchpad

A

D. Glide record (Correct)

377
Q

Which one of the following is true for a Script Include with a Protection Policy value of
Protected?

The Protection Policy is applied only if the application is downloaded from the ServiceNow App Store
B. The Protection policy option can only be enabled by a user with the admin role
C. The Protection Policy has applied only if the glide.app.apply_protection system property value is true
A. Any user with the protected_edit role can see and edit the Script Include

A

The Protection Policy is applied only if the application is downloaded from the ServiceNow App Store (Correct)

378
Q

Which one of the following is true?

D. A UI Policy’s Actions and Scripts execute at the same time
B. The execution order for a UI Policy’s Scripts and Actions is determined at runtime
A. A UI Policy’s Actions execute before the UI Policy’s Scripts
C. A UI Policy’s Scripts execute before the UI Policy’s Actions

A

C. A UI Policy’s Scripts execute before the UI Policy’s Actions (Correct)

379
Q

Which one of the following is NOT a purpose of application scoping?

B. Provide a way of tracking the user who developed an application
C. Provide a namespace (prefix and scope name) to prevent cross-application name collisions
A. Provide a relationship between application artifacts
D. Provide controls for how scripts from another scope can alter tables in a scoped application

A

B. Provide a way of tracking the user who developed an application (Correct)

380
Q

Application developers configure ServiceNow using industry-standard JavaScript to…

B. Extend and add functionality
C. Customize the organization’s company logo and banner text
A. Enable the right-click to edit the context menus on applications in the navigator
D. Configure the outgoing email display name

A

B. Extend and add functionality (Correct)

381
Q

ATF step for creating a user for testing roles and groups…

d. create a group
b. imporsonate
c. create a role
a. create a user

A

b.imporsonate (Correct)

382
Q

What are some of the considerations to document as part of the business process?

C. Business problem, data input/output, users/stakeholders, and database capacity
B. Business problem, data input/output, project schedule, and process steps
D. Business problem, users/stakeholders, available licenses, and database capacity
A.Business problem, data input/output, users/stakeholders, and process steps

A

A.Business problem, data input/output, users/stakeholders, and process steps

383
Q

Which method call returns true only if the currently logged in user has the catalog_admin role and in
no other case(eg.admin role)?

C. g_user.hasRoleOnly(‘catalog_admin’)
D. g_user.hasRoleFromList(‘catalog_admin’)
B. g_user.hasRoleExactly(‘catalog_admin’)
A. g_user.hasRole(‘catalog_admin’)

A

B. g_user.hasRoleExactly(‘catalog_admin’) (Correct)

384
Q

When a ServiceNow instance requests information from a web service, ServiceNow is the web service:

C. Provider
A.Publisher
B. Specialist
D. Consumer

A

D. Consumer

385
Q

Which one of the following is NOT required to link a ServiceNow application to a Git repository?

C. User name
D. Application name
A. Password
B. URL

A

D. Application name (Correct)

386
Q

Which source control operation is available from BOTH Studio and the Git Repository?

C. Stash Local Changes
D. Edit RepositoryConfigurations
A.Create Branch
B. Apply Remote Changes

A

A.Create Branch (Correct)

387
Q

Which one of the following is true regarding the Application Scope?

B. Applications downloaded from 3rd party ServiceNow application developers cannot have naming conflicts
A. All applications are automatically part of the Global scope
D. Developers can choose the prefix for a scope’s namespace
C. Any developer can edit any application

A

B. Applications downloaded from 3rd party ServiceNow application developers cannot have naming conflicts
(Correct)

388
Q

In an Email Notification, which one of the following is NOT true for the Weight field?

A. Only Notifications with the highest weight for the same record and recipients are sent
B. A Weight value of zero means that no email should be sent
D. A Weight value of zero means the Notification is always sent when the Notification’s When to send criteria is met
C. The Weight value defaults to zero

A

B. A Weight value of zero means that no email should be sent (Correct)

389
Q

Which of the following can not be considered Configuration Items?

Busienss Services
Computers
Users
Applications

A

Users (Correct)

390
Q

When the UI Actions Active box is checked, the UI Action is running and visible unless there is

a condition does not meet
user clicks UI actions
a condition met that specifies otherwise
All of the above

A

a condition met that specifies otherwise (Correct)

391
Q

Records correspond to rows in a table

All of the above
Records
Field
Tables

A

Records (Correct)

392
Q

Which statement best describes reason for Templates creation to be restricted to select groups?

To make it look like complicated process
All of the above
Since it’s easy to create
Since it can be used to by-pass process, like mandatory fields, UI policies, etc.

A

Since it can be used to by-pass process, like mandatory fields, UI policies, etc.

393
Q

Which statement is true about import set?

Import Sets only allows cvs import files
Data is copied from import set table to destination table
Import Sets only supports xls
Data is moved from import set table to source table

A

Data is copied from import set table to destination table (Correct)

394
Q

Approvers have the ___________ role but no other roles.

All of the above
approver_user
approver
user_approver

A

approver (Correct)

395
Q

Which search results is INCORRECT if you enter “service” in navigator filter?

Configuration -> Application Service
Self-Service -> Knowledge
Incident -> Assigned to me
Service Portal -> Widget

A

Incident -> Assigned to me (Correct)

396
Q

Which elevated role is required to modify access control rules?

secure_access
security_admin
acl_admin
admin

A

security_admin (Correct)

397
Q

Which two options are available in the Form Designer’s Page Header component?

Select Table
All of the above
Select Layout
Select View

A 
Select View (Correct)
Select Table (Correct)Which UI action saves information for a new record and leaves the form?
398
Q

What is returned when typing .list in Filter Navigator?

None of the above
Dispalys list of records in the table
Display list of fields of a table
Displays a blank form for creating a new record in the table

A

Dispalys list of records in the table (Correct)

399
Q 
Which UI action saves information for a new record and leaves the form?
Delete
Update
Save
Submit
A

Submit

400
Q

ServiceNow user interface is divided into three areas

Footer Frame
Content Frame
Banner Frame
Application Navigator

A 
Content Frame (Correct)
Banner Frame (Correct)
Application Navigator (Correct)
401
Q

What is ServiceNow’s architecture model?

SaaS
None of the above
IaaS
aPaaS

A

aPaaS (Correct)

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