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CRP Flashcards

1
Q

Probationary period for rec workers

A

1040 hours

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2
Q

Hours allowed in a pay period and a pay code

A

Can’t exceed 32 hours in the same pay code
48 hours a week
80 hours a pay period

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3
Q

Health and Safety - Supervisory responsibility

A

o Train – Train staff
o Follow – Make sure Staff are following Health & Safety Guidelines
o Be Aware – Be Aware of hazards in the workplace
o Protect – Protect workers from workplace hazards
o Maintain – Maintain health and safety policies in the workplace (i.e. health and safety board, keep up first aid training records)

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4
Q

Health and Safety - Employee responsibility

A 
Follow health and after rules
Be trained in health and safety
Follow al
l procedures
Wear PPE that is required
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5
Q

Steps to Work Refusal

A
  1. Worker feels work is unsafe, endangers health and safety
  2. Worker reports to supervisor, reason why
  3. Supervisor initiates investigation, notifies members of the Joint Health and Safety Committee
  4. Work refusal investigation form
  5. Until investigation begins, worker is not to be assigned alternate work (present at all times during investigation)
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6
Q

3 Employee Rights and explained

A

Right to Know (about workplace hazards)
Right to Refuse (unsafe work)
Right to Participate (in workplace trainings)

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7
Q

High 5 principals

A 
Caring Adult/leader
Play
Participate
Friends
Mastery
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8
Q

4 Pillars/Recreation Service Plan with example

A

Quality (High 5)
Capacity Building (
Inclusive (
Equitable (Welcome Policy, Older Adult discount, free centres)

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9
Q

QUEST 2 evaluations with explanation

A

Leader to child (warm, respect, interest)
Child to child (familiarity, inclusive behaviour, atmosphere)
Safety and supervision (awareness, ages/stages/site safety)
Leader behaviour and interaction (team effort/appropriate behaviour)
Program characteristics and support (balance/welcoming/program planning)

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10
Q

3 PHCD design guidelines

A

Developmental/Age appropriate
Safety
Welcoming Diversity and Uniqueness

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11
Q

Evaluation of program

A 
Quest 2
Ask another CRP for an evaluation
Community/parent survey
Attendance
Registration
Waitlists
Revenue
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12
Q

Different between Minor and Major injury

A

Major; Loss of consciousness, fracture or loss of limbs except fingers and toes, loss of blood, burns, life is in jeopardy, loss of eye sight

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13
Q

What do you do if a major injury occurs?

A

When a Major occurs, the Supervisor is to follow the Critical Injury and reporting policy including contacting the divisions health and safety team to determine is the Ministry of Labour needs to be called

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14
Q

Ontario Human Rights protected grounds

A

Marital status, race, creed, age, sex, sexual orientation, record of offence, family status, disability, religion, colour, citizenship, Ancestry, gender expression, pregnancy, gender identity, place of origin, family status, colour

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15
Q

Ontario Human Rights Code protected grounds– Name at least 8 – 3 added COT area of discrimination

A

Level of literacy, political views, Membership of union

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16
Q

Failure to submit scheduling form – what happens?

A

Part A – same location, same classification
Part B – same location, same classification, additional shifts
Part C – Same location, different classification
Part D.- Different location, different classification
New hires
Relief

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17
Q

Divisional Policies that would impact outdoor programming

A

Smog Alert
Heat Alert
Cold Weather alert
Ticks and West Nile

18
Q

CLASS Modules and their functions

A 
Program Maintenance (to create/amend programs in the CLASS system)
Registration (registration, withdrawals, selling of passes and memberships)
Report Printing (to print reports from data in the CLASS system)
Facility Booking (to book/view bookings within the facility)
19
Q

Permit Allocation Policy

A

Permit Allocation policy is applied on a facility specific basis.
Resident Children and youth (ages 0-18 yrs)
Resident Adults and Older Adults (19+)
Community Groups
Private Commercial Groups and Individuals

20
Q

Children’s Aids - What organizations are available?

A
  • Children’s Aid
  • Native Family Children’s aid
  • Jewish Children’s aid
  • Catholic Children’s aid
21
Q

When reporting to Children’s Aid, what to do?

A

o Calls are to be made by the staff that is reporting, can get help from supervisor.
o If CAS visits, ask for ID badge and they just complete a request for information form
o If call is made, fill out reporting form and send to supervisor

22
Q

3 levels of lockdown and explanation

A

Lockdown – internal threat inside facility
Hold and Secure – external threat in area
Shelter In Place – Environment threat

23
Q

Staff Trainings for New Staff

A

New Staff (RecTO/StaffTO: WHIMS, CABR, emergencies, programming, work basics, A&I, Customer Service, Staff Info, Training, Child abuse and reporting, 2SLGBTQ+, Resources)

24
Q

Staff Training for returning staff

A

Returning Staff (REO: WHIMS, CABR, Health and Safety, Participant injury, 2SLGBTQ+, child abuse and reporting, legislation, concussion safety)

25
Q

Hiring Documents

A 
SIN
Banking information for payroll
Personal Tax credit
Police Reference Check
Proof of ID
First Aid
City Mandatory Training
PHCB/High 5
Interview Package
Reference checks
26
Q

Handling Complaints

A

Complaint handling procedure
Acknowledge and listen to the patron with complaint
Speak to staff
Apologise
Offer solution to complaint
Investigate/Visit program
Follow up with patron
Tell supervisor of situation and resolution
Consider options for future change
Formal Complaint: writing, log in Complaint Handling

27
Q

Ratios

A

5 and under; 1-8
6-12; 1-10
12+; 1-15

28
Q

Customer Service

A

GEAR

Greet, Evaluate, Acknowledge, Respond

29
Q

Barriers to Accessibility

A
  • Architectural (design of building ex. Size of Door ways, width of hallways, shape of room)
  • Physical (barriers of object added to environment, ex. Bathroom, fixtures, etc.)
  • Information/communication (difficulty in receiving or sending information, ex. Printed materials for a visually impaired individual)
  • Attitudinal (barriers to refer to person who does not know how to communicate with someone with disability or persons who display discriminatory behaviours)
  • Technological (barriers to devices, such as computers, telephones, inadequate and inappropriate assisted technologies)
  • Systematic (barriers can result due to organization’s policies, practices or protocols)
30
Q

A member of the community who frequents your centre and is well liked by staff and the community was involved in a violent altercation. What are the 4 supports you can call in to support your grieving staff and community members?

A

Employee Assistance Program (EAP), YOW (Youth outreach worker), Community Police, TPS Crisis Nurse

31
Q

Neighbourhood school is under lockdown, patron tells you, what do you do?

A

1) Lockdown facility temporality until verified report
2) Call Police Nonemergency line to confirm
3) Once verified, have staff tell patrons we are in a lockdown situation and to activate the lockdown procedure (exterior doors locked, rooms where patrons and staff are in are locked, windows are closed and blinds are shut, everyone is to remain quite, away from windows and door if possible)
4) Notify supervisor
5) Monitor the news if possible
6) Once lockdown is lifted, document on a major incident report
7) Debrief with staff
8) Offer support to the patrons if needed
9) Open door policy

32
Q

Youth is swearing/being aggressive, list the progressive steps to dealing with it

A

1) Talk to the youth about appropriate behaviour as per our City of Toronto Code of Conduct
2) Document all steps on minor report
3) Tell supervisor about incident
4) Remain calm, listen to the youth, see if there is something that triggered the aggressive behaviour and language
5) If behaviour continues, talk to other CRPS and get their input
6) Develop a safe agreement with the youth
7) Behaviour log
8) Communicate incident(s) in facility log book
9) Inform Parents/Caregivers
10) Offer supports to that youth if necessary
11) Consider suspension and withdraw if behaviour contributes

33
Q

Staff approaches you because child in program is biting and being aggressive, child has special needs.

A

o Listen to the staff
o Talk to the parent to see if there is anything we can do to help with the child
o Contact A&I to see if the child has an AIMS report, eligible for a worker
o Check staffing to see if I can add an additional staff to support the child and the program

34
Q

Your supervisor wants to have a meeting about budget. What are some things you would prepare?

A
  • Get SAP from supervisor
  • review SAP/Varience Report
  • Look at programs below 50%
  • Look at staffing levels - staff to participate ratios
  • Review cost centres - see if certain lines are underspent
  • Ensure budget is allocated properly, moving money from one cost centre to another
  • alternate funding opportunities through partnerships (Canadian Tire Jumpstart)
  • Use a tracking system to monitor wages, expenses, revenue
  • look at prep time for programs and ensure guidelines are followed - reducing gaps
  • be creative with equipment (reuse in a new way, recycle)
  • ask neighbouring facilities re equipment/supplies
  • review historical budgets to get a better understanding of any problems
  • Look at program plans and anticipate spending
  • review with supervisor to look at spending at other districts within cluster
35
Q

What would you do if there is an issue with staff performance?

A
  • communicate with staff/communication is key
  • set clear expectations
  • Review equipment needs
  • review Rec worker’s handbook and reference with staff
  • information on EAP program
  • Develop an action plan and include opportunities for personal development and career building
  • Consult with supervisor
  • Document issues
  • Regular site/program visits
  • Open door policy
  • Speak with other CRP where staff works to determine if there are any performance issues at other locations so to better identify the issue
36
Q

Groups wants to do a joint program with you. What do you do?

A

Have a meeting to discuss program and the needs to run it
Community interest
Staffing
Budget

37
Q

What would you do if you had low registration and need to cancel a class?

A

Was the program being promoted – if not, make notice a hand out to schools in community, post in facility
Can the program be merged with another do it doesn’t have to be canceled?
Why did that program have low registration – lack of interest?
Revaluate for adding the program for the next session
Ok with supervisor to go ahead to cancel program due to low registration if all other options have been explored – cancelling is last resort

38
Q

Staff to Staff Conflict/Staff with Patron Conflict

A
  1. if threat or assault occurs: Workplace Violence Threat Report and Supervisor’s Report of Injury
  2. Staff Conflict:
    - Understand, investigate, listen
    - Approach individually
    - create a plan of action for future success
    - Monitor the situation but allow for breathing room for staff
    - Document incident
    - Open Door policy
    - Outline expectations (i.e. professional behaviour)
    - be clear and direct
    - visit programs/shifts to ensure tensions are resolved
39
Q

Describe what you would do in the first three months of your new position in order to become familiar with the building and its new program?

A
  • staff meeting
  • Get Feedback from previous CRP as well as supervisor in order to gain more first hand information regarding the facility, community and programming/direction/areas to improve upon
  • meet with permit holders
  • Pull program status report
  • Set goals for staff and for programs (SMART Goals)
  • Get feedback from participants and patrons
  • Meet with community members
40
Q

S.M.A.R.T. GOALS

A 
Specific
Measurable
Achievable
Relevant
Time Limited

CRP (1 decks)

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