Cross-Cultural Communication

Question 1

What are the variables for communication process

Answer 1

Attitude
- stereotyping
Social organisation
-
Thought patterns
- meaning of double lines
Language
- problematic translations

Nonverbal communication
- minor variations in body language and speech truths cause cause misperception of attitude,

Question 2

What are the three types of non verbal communication

Answer 2

Kinetic behaviour
Proxemics
Paralanguage
Object language

Question 3

What is Kinesic behaviour

Answer 3

Communication through body language

Question 4

What is Proxemics non verbal communication
And what are the two types

Answer 4

Influence of proximity, space on communication
High contact culture - prefer to stand close
Low contact culture - prefer to stand far away

Question 5

What is paralanguage

Answer 5

How something is said rather than the actual words spoken

Question 6

What is an object language in nonverbal communications

Answer 6

Communication through material artefacts

Question 7

In context communications, what are high and low context cultures

Answer 7

High context - thoughts are not directly spoken,key information is embedded in context
-Africa
Low context culture - feeling and thoughts are directly communicated in words. Personal and business relationships are compartmentalised.
- USA

Question 8

How would you manage cross cultural communications?

Answer 8

Develop cultural sensitivity
- think about how the receiver will take the message
Careful decoding
- clear speech or images, no slang
Selective transmission
- build relationships where possible and face to interactions
carefully decode feedback
- get feedback form multiple people

Question 9

Name 5 steps to developing cultural sensitively.

Answer 9

1. Listen as much as you talk
2. Speak lower and slower
3. Religious restraint - many countries dont do public discussion of religion
4. Dress up
5. Read maps - familiarise yourself with local geography to avoid insulting people