Critical People Skills Flashcards
The five critical people skills are
Client Orientation
Collaboration & Inclusivity
Communication
Conflict Management
People Development
Tips for Building Long-Lasting Relationships with Clients
Be authentic
Identify shared goals and values
Develop Mutual Respect
Share some vulnerability
I’ve got your back
Make connections and network
Get more personal
Plan something fun together
Let go of expectations
Schedule brainstorming time
Offer something before asking for something
6 Causes of Poor Dynamics
Weak leadership
Excessive deference to authority
Evaluation apprehension
Blocking
Groupthink
Free Riding
3 Steps to Improve Team Dynamics
Forming, Storming, Norming, Performing, Adjourning
Encourage positive role-playing, discourage negative role-playing
Continue on the lookout for poor group dynamics
4 Strategies for Improving Team Dynamics
Tackling problems quickly
Defining roles and responsibilities
Breaking down barriers
Focusing on communication
Inclusivity Key Characteristics
Acceptance and inclusion as a way of life
Evaluation of group and individual performance
Operating under transparent policies and procedures
Consistent interactions
Creating and maintaining a learning culture
Conflict resolution
Active participation
A mission-driven organisation lives its core values
Prioritising earned privilege over unearned privilege
Accepting and embracing change
Communication Cycle
Source -> Encoding -> Channel -> Decoding -> Receiver -> (SOURCE)
5 Planning your communications
Make no assumptions
Ask the appropriate questions
Structure your message to account for people expectations
Assign actionable items to your audience
Consider using storytelling to engage people’s emotions
7 The basic rule for effective meetings is to
Set a goal and stick to it
Create and plan a meeting
User appropriate icebreakers to get people involved right away
Control and guide the group discussion
Take notes on important points
Ensure that participants understand their assigned action plans
Finish the meeting with a summary
4 Winning Others Over
Establishing credibility
Finding common ground with the individual
Providing evidence
Building an emotional connection
Tips to Handle Difficult Communications with Grace
Show character and stand your ground when you’re right
Practice the art of being politely firm
Avoid getting frustrated, know when, and how to speak up
Do not confuse asserting your rights or opinions, with aggression
Stay calm, rational and assertive if you want to persuade someone who has rejected your opinion and has closed their mind
Always use facts to back up your claims
Try to find common ground, when you are working with someone you dont particularly like
To create conditions for consensus, challenge their assumptions and bring others into the conversation
Make sure that you are direct, honest and fair
Dont use rumour or gossip to fill the void
Always keep lines of communication open
If you have to deliver bad news, do it clearly and sincerely, preferably without postponing once you know about it
6 Conflict Management Process
Make sure good relationship are a priority
Seperate people from problems
Listen carefully to different interests
Listen first, talk second
Set out the facts
Explore options together
8 Employee Empowerment
Delegate to develop
Set clear expectations
Autonomy over assignments
Provide necessary resources
Give constructive feedback
Accept ideas and input
Communicate the organisation’s vision
Recognise employees for hard work
