Crisis Management

Question 1

Stress

Answer 1

a normal reaction to daily existence

Question 2

eustress

Answer 2

Stress that presents the opportunity for personal growth and satisfaction

Question 3

distress

Answer 3

Stress that leaves you feeling drained and irritable because it presents no opportunity for personal growth or is caused by troubles

Question 4

homeostasis

Answer 4

Your mind and body register the event simultaneously and you respond by moving in a way that helps you regain your balance

Question 5

General Adaptation Syndrome

Answer 5

is an outline of how a person responds to any stimuli which causes stress.

Question 6

The Body’s Response

Answer 6

• Alarm Phase. “fight or flight response.”
• Resistance Phase. the body ready to deal with the perceived threat by adapting body systems.
• Exhaustion Phase. physical and psychological stores of energy are depleted

Question 7

The Mind’s Response

Answer 7

• Alarm Phase: reacts with surprise and anxiety
• Resistance Phase: We can address the stressor productively and manage other aspects
• Exhaustion Phase: depleted your internal resources.

Question 8

theory of cognitive appraisal.

Answer 8

assessment of past experiences and the meanings you have assigned to them

Question 9

Critical stress

Answer 9

results from an incident that places demands on an officer that are above and beyond the normal call of duty.

Question 10

chronic stress

Answer 10

experienced by law enforcement personnel is often cumulative over time and affects an individual physiologically and psychologically.

Question 11

Burnout

Answer 11

When your reserves of adaptability and energy are totally depleted and despite a vacation, you find it difficult to return to work.

Question 12

overload

Answer 12

Prior to suffering burnout

Question 13

underload

Answer 13

occurring when little or no demands are made on the officer leading to boredom

Question 14

Identify Warning Signs of Suicide

Answer 14

• Observable signs of depression.
• Taking unnecessary risks. Reckless and dangerous behavior
• Dramatic mood swings.
• Behavioral disturbances.

Question 15

Typical Stages of Alcoholism among Police Officers

Answer 15

• On the job sobriety – complete their shift in sobriety. Their drinking is confined to off-duty hours.
• Self-control weakens – The officer begins to drink before their shift and perhaps on their meal break.
• The problem becomes visible – As the officer begins to drink more frequently on-duty, their ability to function and cope on the job diminishes.

Question 16

Types of Mental Health Professionals

Answer 16

 A Psychiatrist is a medical doctor whose emphasis is on treating mental health issues through medication. Some psychiatrists also do talk therapy.
 A Psychologist is a doctoral level mental health professional who is trained in talk therapy, as well as in conducting evaluations and testing.
 A Clinical Social Worker is a master’s level mental health professional whose training is in talk therapy.

Question 17

Crisis

Answer 17

A crisis is an unexpected or arbitrary event so overwhelming that it temporarily destabilizes an otherwise healthy individual.

Question 18

Crisis victims may experience

Answer 18

• loss of dignity
• loss of power
• loss of security

Question 19

Crime Victim’s Compensation Program

Answer 19

Crime victims- awards are granted for medical expenses, lost earnings, burial expenses, counseling services, cost of repair or replacement of essential personal property, relocation expenses for victim and family, transportation expenses for court appearances

Question 20

What is the Deadline for Filing?

Answer 20

Claims must be filed within one (1) year after occurrence or death.

Question 21

Safe Horizon

Answer 21

• Safe Horizon is a not-for-profit corporation

- Safe Horizon’s goal is to offer a comprehensive array of services to all types of crime victims throughout the city

Question 22

Safe Horizon Hotline

Answer 22

Provides crisis counseling, services, information and referrals for crime victims 24 hours a day.

Question 23

Project SAFE

Answer 23

a home security program for senior citizens, provides emergency burglary repair, lock installation and lock exchange.

Question 24

LifeNet

Answer 24

• LifeNet is a treatment referral program

- LifeNet personnel are accessible 24 hours a day, 7 days a week, and 365 days a year.