Crisis Management Flashcards
CPP
What are three types of emergency operation plans?
1) All Hazards
2) Standalone (Different for each emergency)
3) Combination of all hazards// standalone
Who should be assigned the role of an organization’s emergency coordinator?
Someone regularly responsible for handling emergencies, such as the head of security or engineering
Which departments/roles should be represented on a crisis management team?
Senior management, plans and operations, public affairs, HR, facilities engineering, security, safety and occupational health, legal, resource management, logistics, Chaplin, employee union
What are the four principles of bomb security?
Preventing a bomb from entering the site, early detection of bomb incidents, appropriate response measures, careful facility design
What security measures can help prevent or limit the effect of bombings if sufficient standoff distance is impossible?
CCTV, Security patrols
What is the key questions in a bomb threat assesment?
Whether the threatener could have done what was claimed
What is the most important and most difficult phase of bomb threat evaluation?
The review phase
Should the deliberations of a threat evaluation team be recorded?
Yes, to assist with the subsequent investigations, to justify actions taken, and to provide a basis for future training and process reviews
What are two goals when dealing with possible chem-bio mail attacks?
Limit distribution of the material, look after any staff who have been exposed
What does a balance sheet show?
Occupant (e.g. office, factories)
Warden (e.g. Malls, museums)
Team High Risk
The Logical beginning of emergency management is the development of a plan that does….
- defines emergency
- Establishes an organization to perform specific tasks before, during, and after an emergency
- Established a method for using available resources
- Provides means of moving forward normal operations into and back out of emergency mode of operations
Emergency Management is the term for a four-pronged process, what are the four elements
- Mitigation
- Preparedness
- Response
- Recovery
Continuity of Operations or Coop is
a term normally applied specifically to the U.S. federal Government. COOP entails movement of critical functions and personnel to an alternate operating site or sites in accordance with pre-established COOP plan
Emergency Management has three primary objectives
- Minimize
- Mitigate
- recover
Emergencies or Contingencies for which plans may be developed can be grouped into three major categories:
- Natural
- Human
- Accidental
Natural Threats Include:
- All weather related emergencies
- Fires caused by lightning
- non weather events earthquakes and volcanic eruptions
Human Threats:
- Deliberate adverse actions and events like: Terrorist activity, arson, civil disorder, and barricade or hostage situations
Accidental threats:
- hazardous material spills
- telecommunications
- computer outages
Two significant Considerations arise in choosing a plan format:
1) Dissemination of the plan
2) Maintenance of the plan
Emergency plans should account for people with ……..
- Disabilities, including vision, hearing, mental function, and mobility
One of the most important considerations in developing an emergency management structure is to …….
Designate alternates for the primary decision maker and for anyone else who is charged by name or position with particular responsibility under the plan
……. is a command and control mechanism used by many public safety agencies and jurisdictions in the United States.
Incident Command System (ISC)
Incident Command Systems (ISC) normally consist of five primary elements:
- Command
- operations
- Planning
- logistics
- Finance & administration
If an incident requires a public safety response ……….. is normally the senior member of the responding agency.
Incident Commander
If an incident involves multiple agencies or multiple jurisdictions, then a ………. is typically established.
Unified Command (UC)
In March of 2004 the U.S. Department of Homeland Security (DHS) announced the establishment of the ……….
National Incident Management System (NIMS)
CMT is an abbreviation for
Crisis Management Team
EOC is an abbreviation for
Emergency Operations Center
CMC is an abbreviation for
Command Management Center
An emergency plan should assign specific responsibility for equipment shutdown. The actual shutdown should …..
be assigned to people familiar with the process
Business Continuity is defined by ASIS (2005)as:
a comprehensive managed effort to prioritize key processes, identify significant threats to normal operation, and plan mitigation strategies to ensure effective and efficient organizational response to the challenges that surface during and after a crisis
Organizational Resilience which is:
The adaptive capacity of an organization in a complex and changing environment
Resilience is :
the ability of an organization to resist being affected by an event of the ability to return to an acceptable level of performance in an acceptable period of time after being affected by an event
Business Impact Analysis (BIA)
used to identify an entity’s critical functions, to assess the impact of a disaster or other emergency on those functions over time, to determine the other elements of the business on which those critical functions depend, and to help develop and prioritize recovery strategies
Terrorism is defined in the Code of Federal Regulations as :
the unlawful use of violence against persons or property to intimidate to coerce a government, the civilian population, or any segment thereof, in furtherance of political or social objectives
Domestic Terrorism refers to:
activities that involve acts dangerous to human life that are a violation of the criminal laws of the United States of of ant state; by mass destruction, assassination, or kidnaping and occurs primarily within the territorial jurisdiction of the United States
International Terrorism involves acts:
dangerous to human life that are the violation of the criminal laws of the united states or any state: actions include mass destruction, assassination, or kidnaping and occurs primarily outside the jurisdiction of the United States
