Crisis intervention midterm

Question 1

Today we are looking for police officers with social abilities more than physical abilities. What are the social abilities?

Answer 1

• interacting with people
• communicating
• showing the right attitude

Question 2

What is the foundation of an effective interaction for a police officer?

Answer 2

Understanding the emotional needs and motivations of human beings

Question 3

What will you be communicating to someone who may be intent on attacking you?

Answer 3

Commanding presence

Question 4

Everyone is aware that the way an interaction begins affects this interaction as a whole, therefore:
Why is this concept not taken into consideration when interacting?

Answer 4

a) Lousy habits and attitude

b) They just don’t care

Question 5

Police officer get into what is known as an « unconscious routine »
We look at what we have to accomplish and our focus quickly becomes:

Answer 5

Handle-finish-move on

Question 6

Communicating during a crisis (2 principal)

Answer 6

• accept that people are not rational during a crisis

- you have to reassure the person

Question 7

Intervention strategies (7)

Answer 7

• Isolate and contain.
• Do not invade personal space (a person’s bubble).
• Do not touch without permission and/or do not get too close. (within reason)
• Speak slowly and calmly using simple and clear terms.
• Avoid verbal confrontation.
• Verbalize your intentions and your actions. (ie: search)
• Keep on track (stay on the subject)

Question 8

Listening dillemma

Answer 8

Thinking about the response while the person is talking to you

Question 9

The magic of questions

Answer 9

A question will often induce a response

Question 10

What do you do to establish a positive connection with your colleagues and superiors?

Answer 10

Ask questions. The questions don’t have to be about work. Ask about their personal life

Question 11

What is so magical about questions?

Answer 11

It demonstrates that you listen
Since the questions are based on what the other person said, subsequent communication that includes empathy, respect and appreciation will help build rapport and trust

Question 12

Dealing with people under stress is much easier if you are not under stress
You can help reduce your own stress by asking yourself questions, such as:

Answer 12

• What’s my goal?
• Is there danger?
• What does this guy really want?
• Does what he is saying affect my life in any way?

Question 13

Exemple of easy thing to do to do active listening:

Answer 13

Use little gestures or verbal affirmations such as nodding or uttering brief reinforcing comments taking care not to interrupt the speaker

Question 14

Active listening should be done by asking questions

Answer 14

Asking questions = controlling

You should not be telling them things, you should be asking questions

Question 15

The solutions to make people feel like people while you intervene with them:

Answer 15

Make eye contact, be empathetic and think family member

Question 16

Upon arrival, take a moment to :

Answer 16

• find out how the person is doing following the crime or the event
• Get the summary of the event
• Explain that you will need to take this information in writing in order to pursue the investigation
• By stating that you will have to write means that you won’t be able to keep your eye contact with the victim as much

Question 17

Repeating yourself to a suspect is giving him the power to choose to comply or not. Why?

Answer 17

Because repeating shows that there are no consequences for the failure to comply…

Otherwise, the person issuing the orders appears weak, indecisive, and, even worse for police officers, apprehensive about taking action

Question 18

Points to remember in an intervention:

Answer 18

We are there to help the citizen
We should be clearly identified
We think of our security 
We remember our partner’s security
While intervening, we always talk to our partner through the suspect
Espouse an understanding of all parties
Use of « VOUS » (courteous terminology)
Speak firmly and clearly
Pride must never take the place, or get in the way of, professionalism

Question 19

What is a crisis?

Answer 19

A crisis is an unusual situation characterized by its instability, forcing an officer to react in a specific manner in order to reestablish order

Question 20

What can affect the perception of a message?

Answer 20

1) Emotions and physiological state
2) Culture
3) Social role
4) the gender makes us perceive things differently
5) Self esteem

Question 21

What is ”de-escalation”?

Answer 21

It is communication focused on:

• the gradual decrease of a crisis or a tense situation
• whose objective is to restore balance,
• to restore the predictability of the behavior of the individual
• resolve the situation peacefully while taking into account tactical considerations »

Question 22

When is de-escalation used?

Answer 22

person with a disturbed mental state
person in crisis
intoxicated person (difficult)
person Inconsistent / irrational
person with disturbing behaviour
suicidal person, etc.

Question 23

Why De-escalate (5)

Answer 23

Numerous calls with regards to mental illness
Reduction of use of force and violence
Reduction of injuries
Reinforcement of trust with family members and the clients
Increased awareness to the people with mental disorders

Question 24

Use of force model (3 primary component):

Answer 24

evaluation
planification
action

Question 25

The 4 steps of the de-escalation intervention:

Answer 25

Arrival at the scene; Your uniformed presence is the 1st use of force
The establishment of the contact;
Suggested solutions
The conclusion of the intervention.

Question 26

Niveau de résistance de la roue de l’emploi de la force:

Answer 26

coopération
résistance passive
résistance active
agression
lésion corporelle grave ou mort

Question 27

Niveau de force de la roue de l’emploi de la force:

Answer 27

Présence de l'agent
communication
contrôle physique léger
arme intermédiaire
force mortelle

Question 28

communication in use of force model

Answer 28

Find out what happened, who is concerned
SITUATE What it’s all about
Expectations (inform the person what you expect)
Comprehension (make sure they understand)
Time for reflection

Order prepare to physical invitation
Talk to your partner through the suspect