CRISIS INTERVENTION: Flashcards
What are the three steps toward cultural competence?
- Awareness
- Seek knowledge
- Develop Skills
_______ a settled way of thinking or feeling about someone or something, typically one that is reflected in a person’s behavior.
Attitude
_______ is caused by a person’s need which mobilize a person’s energy to reach a desired goal.
Behavior
What is at the bottom (base) of the Maslow’s Hierarchy of needs?
Physiological (Survival needs)
After survival needs have been met, what are the next most important needs?
Security (Safety needs)
What is the adequate need for a person that is looking for status and recognition?
Ego (Esteemed needs)
What is at the top of Maslow’s Hierarchy of needs?
Self-Actualization (Growth needs)
What are the five cultural competence traits goals?- FILL IN THE BLANK!!
- Self Assessment
- Learn
- Interact
- Communicate culturally
- Listen
What are the four attributes for law enforcement? Hint: WAGE
- Warmth
- Active listening
- Genuineness
- Empathy
______ is often inevitable and unavoidable. Fight, battle or a struggle.
A conflict
Diffusion (de-escalation) technique are:
- Depersonalize the situation
- Encourage the parties to vent
- Discover the facts
- Understand feelings
- Suggest situations
- End on a positive note
______ a time of intense difficulty, trouble or danger…
Crisis
Plans are interrupted, Out of control, emotion are ____ and reason is ___.
high and low
What stage of crisis does the police assessment occur?
Stage four
What stage of crisis is the impact stage?
Stage one
What stage of crisis is the detachment stage?
Stage three
What stage of crisis is crisis stage?
Stage two
What stage of crisis is the action stage?
Stage five
The greatest amount of power is given to those called _________.
Guardians
What are the 3 types of effective person-person communication?
- The sender of the message transmit the message
- The receiver decodes the message
- The sender makes sure the receiver correctly understand the message
What are the 2 effective ways of communication?
- One-way communication; Speed is paramount
- Two-way communication; Greater accuracy
