Crisis Intervention Flashcards
Effective person to person communication happens in three steps:
- The sender transmits a message.
- The listener decodes the message
- Communication takes place when the listener reacts with understanding and changes behavior accordingly.
- The sender make sure the receiver correctly understands the message.
Barriers to Effective Communication:
- That interfered with the transmission of a message for effective communication.
- Noise that acts as a barrier comes in different forms.
- Physical environment.
- .The others person’s boredom.
- The others persons lack of interest.
Effect communication: One-way communication
– speed is paramount and orderliness is important.
Effect communication: Two-way communication
– great accuracy and a mutual understanding is achieved.
Overcoming Barriers:
Build a supportive relationship with people.
* Build a atmosphere of mutual trust.
*Hearing is not listening. People often times hear something without listening comprehend and remember. *
Effective crisis intervention:
- Decreases the frequency of disturbances
- Increases officer’s safety
- Increases the positive police-community relations
- Increasing positive images of the police held by the public
- Enhances law enforcement in general
A crisis:
A time of intense difficult, trouble or danger.
A crisis is a period in which:
- Subject’s plans are interrupted.
- Life seems out of control.
- Emotions are high and reason is low.
Stages of Crisis are as follows: 5 Stages of Crisis (Know each and what happens)
Stage One: Impact Stage: A problem occurs.
Stage Two: Crisis Stage: Normal coping skills cannot resolve the problem.
Stage Three: Detachment Stage: Behaviors and emotions change.
Stage Four: Resolution Stage: Police assessment stage.
Stage Five: Action Stage:
* Rapid initial response. Direct approach remaining focused.
* Grasp of the problem and clarification.
* Reduce anxiety: take action, advice referral.
* Create hope and confidence.
* Re-establish a person’s sense of autonomy.
* Time limits will strengthen coping skills.
Challenges for first responders when responding those in crisis:
- Officer perceived as an intruder.
- Difficult when additional persons are present.
- Persons physical challenges.
- Determine level of help necessary
Emotional Reactions to Crisis: (“GRADER”)
- Grief
- Reconciliation
- Anger
- Denial
- Emotional Shock
- Remorse
Effecting change in a crisis:
- Psychological first aid
- Don’t over react
- Reassurance
- Do something
- Never make false assurances
- Make a sincere offer for help
Crisis Intervention Skills: (“WAGE”)
- Warmth
- Active Listening
- Genuineness
- Empathy
Conflict is inevitable and unavoidable.
*Conflict can be defined as: *
- A fight, battle or a struggle
- Disagreement or opposition
- Emotional disturbance resulting from the clashes of impulses
Diffusion Techniques:
- Depersonalize the situation: address the situation professionally without being
affected by any feelings you may have toward the particular persons involved. - Encourage the parties to vent: it is important that individuals be allowed to
express their emotions such as anger, fear, resentment, anxiety and hatred. - Discover the facts: you must find out who is involved, when it happened, where it
happened, what happened, why it happened, and how it happened. - Understand feelings: identification with or understanding of another situation,
feelings, and motives is very important. - Suggest solutions: you must help and encourage the other person(s) to come to
his/her own conclusions when possible. - End on a positive note: it is important that the person in crisis feels that he/she is
understood.
