Cricket Protect - Audit & More Flashcards
When do you provide a Cricket Protect brochure to a customer?
When customer adds Cricket Protect
What is the Cricket Protect Monthly Premium?
$7
Is there any additional cost to file a claim (when a customer has Cricket Protect)?
Phone Deductible – phoneclaim.com/cricket
Are there any limitations on how many claims a customer can file?
2 per 12 months and $1,500 per claim
Where are the Cricket Protect terms and conditions located in case the customer wants to view prior to purchase or at any time?
Cricket Brochure or phoneclaim.com/cricket
How does the Customer receive the Cricket Protect Terms and Conditions?”
From advocate/manager and mail
What are the Cricket Protect Deductible levels?
$10, $40, $75, $130, $250
When can a customer cancel Cricket Protect?
Anytime
How does a customer file a claim? There are two ways
phoneclaim. com/cricket
855. 309.8342 (Cricket Protect)
What percentage of customers damage a phone and need to replace it every year?
20%
What BYOD phones are eligible?
ALL - iPhone SE, iPhone 6, iPhone 6+, iPhone 6s, iPhone 6s+ & Samsung GS7 32GB
Where do you find the most up to date BYOD eligibility list?
phoneclaim.com/cricket
Who do Sales Advocates contact with a Cricket Protect escalation?
ISE or Asurion - Market Manager Miquel Hall 615.305.2046 miquel.hall@asurion.com
How do you help a customer if they receive a defective device from an insurance claim?
Within 7 days call 855.309.8342 (Cricket Protect)
Enter Phone #, Select Option 2
How do you help a customer with a warranty claim?
1.800.CRICKET
How do you identify if a phone is eligible for Cricket Protect when looking at a price tag?
Shield
