Brainscape's Knowledge GenomeTM

Browse over 1 million classes created by top students, professors, publishers, and experts.


See full index

McDonalds > Crew Training Questions > Flashcards

Crew Training Questions Flashcards

1
Q

What is the holding time for French fries?

A

7 Minutes

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
2
Q

What are the four steps to Customer Recovery?

A

A) Listen
B) Apologize
c) Solve
D) Thank

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
3
Q

What is the target cash to present time for drive thru orders?

A

45 seconds

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
4
Q

What is the proper way to shake fries?

A

Two hands lift out of vat and shake

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
5
Q

After how long do you shake fries when they are cooking (duty timer)

A

30 seconds

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
6
Q

How long should dishes soak in compartment #3 (Sanitize) before removal?

A

1 minute

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
7
Q

How many inches high is a “Gold Standard” ice cream cone

A

3 inches

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
8
Q

How many blueberries go into a fruit’ n yogurt parfait?

A

5

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
9
Q

What is the holding time of hash browns

A

10

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
10
Q

What is the hold time for strip bacon on the prep table?

A

4 hours

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
11
Q

What is the four step training process?

A

A) Prepare
B) Present
C) Try out
D) Follow up

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
12
Q

There are two types of SOC’s what are they?

A

A) Training

B) Follow up

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
13
Q
  1. After completion of LMS, a ______ must be completed to ensure that a crew trainer candidate has the skillset/knowledge to perform their job function.
A

Verification

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
14
Q

What is the target temperature for brewed coffee?

A

195 to 205 degrees

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
15
Q

What is the target pull time for beef patties off the grill?

A

12 seconds

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
16
Q

What is the cooking time for crispy chicken patties?

A

5 min 45 seconds

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
17
Q

What is the holding time for McNuggets in the UHC?

A

20 minutes

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
18
Q

How often should spatulas and small wares be washed, rinsed and sanitized

A

4 hours

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
19
Q

How many towels do you need in your possession when cleaning tables and chairs in the dining room?

A

2

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
20
Q

What is the cooking temperature for French fries?

A

335 Degrees

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
21
Q

What solution do you use when cleaning the windows?

A

APCS

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
22
Q

When filtering, how long must oil filter prior to returning oil to the vats?

A

5 minutes

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
23
Q

When testing Quat solution in the 3-compartment sink, the strip must be submerged for

A

10 seconds

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
24
Q

What is the maximum number of grill towels you can launder at once?

A

20

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
25
Q

What is the maximum number of regular towels can you launder?

A

40

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
26
Q

Minimally, how often should the front counter be wiped down/cleaned

A

Every 4 hours

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
27
Q

How long is coffee good for once brewed?

A

30 mins

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
28
Q

How often should the DT pad deck be scrubbed?

A

Weekly

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
29
Q

When cleaning the toilets in the restroom what do you use to wipe them clean with?

A

Paper Towel

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
30
Q

When using blue handled window cleaning pad to touch up windows should you spray the window or spray the pad?

A

Spray the pad

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
31
Q

What is the target pull time for grill chicken?

A

15 seconds

32
Q

It is acceptable to provide the last name of an employee if it is requested by a guest.

A

False

33
Q

You should change the lobby trash when it is half full.

A

False

34
Q

For non-24 hour restaurants, the opening crew/managers meet on the lot prior to entering the restaurant. This is a part of the staggered opening procedure.

A

False

35
Q

It is acceptable to service walk-up guests in the drive thru.

A

False

36
Q

Explain the first ASK in ask, ask, tell

A

Repeat order and ask if that is correct.

37
Q

Explain what the second ASK is in ask, ask, tell

A

Verify the grill item or first item on order.

38
Q

Explain the TELL in ask, ask, tell

A

Tell the customer you have the grill item or the first item on list.

39
Q

Explain why it is important to ask, ask, tell

A

To ensure the customer gets an accurate order.

40
Q

Following a robbery, the first call a manager should place should be to

A

Police

41
Q

What is the number 1 thing you should do in a robbery?

A

Stay calm

42
Q

It is acceptable to allow demonstrators to perform their demonstration on McDonald’s property, so long as it is peaceful and doesn’t interfere with business.

A

True

43
Q

Following a robbery, it is acceptable to disclose the estimated amount of any funds that were taken to the police to assist in their investigation.

A

False

44
Q

A manager should verify bills 50 and above

A

True

45
Q

When prioritizing the opportunities of a completed pre-shift checklist, what are the four levels of prioritization a shift manager must follow? (in order)

A

A. Safety
B. Quality and service
C. Comfort and quality
D. Appearance

46
Q

Where are the four areas that a danger zone could occur?

A

A. Front counter
B. Kitchen
C. Fries
D. Drive thru

47
Q

How often should a shift manager take a travel path minimally? (non-peak)

A

30 minutes

48
Q

What is the minimum acceptable temperature for beef patties?

A

155 degrees

49
Q

What is the UHC holding time for beef patties

A

15 minutes

50
Q

What is the cooking time for French fries?

A

3 minutes 5 seconds

51
Q

What is the cooking time for Chicken McNuggets?

A

3 min 30 seconds

52
Q

The _________ head on the McCafe machine must be cleaned _________.

A

Foamer; daily

53
Q

The towel buckets should be checked minimally every

A

2 hours

54
Q

What are the six enemies of oil?

A 
A.	      carbon
B.	       air
C.	      salt 
D.	      heat
E.	     detergent
F.	     water
55
Q

You should shake the whip cream before dispensing.

A

True

56
Q

If a customer is sitting at a booth we should avoid sweeping under their feet.

A

True

57
Q

How often should dining room tray be cleaned

A

Daily

58
Q

Crew people can receive 401 k

A

True

59
Q

Hash browns need to be cooked from frozen

A

True

60
Q

What does FIFO mean?

A

First in First out

61
Q

What do you squeegee first, the surface or the top platen of the grill?

A

The top

62
Q

When do you discard the blue gloves?

A

After dropping products before touching anything else.

63
Q

Heat resistant gloves should be used when emptying grease traps.

A

True

64
Q

What should be handed out first food or drink?

A

Food

65
Q

How many napkins are needed for each order

A

1 per item (drinks included)

66
Q

What is the total experience time for drive thru?

A

5 minutes

67
Q

What is the minimum amount of times are the guests greeted in the DT?

A

3 - when placing the order and once at each window

68
Q

How long should you take to wash your hands?

A

20 seconds

69
Q

How long do muffins stay in pan once baked?

A

20 minutes

70
Q

Once griddles are baked where should they go?

A

In the pan with false bottom

71
Q

We do not stir coffee with cream and sugar in it.

A

False

72
Q

What are the four areas needed to bonus?

A

A. Voice overall satisfaction
B. Voice drive thru accuracy
C. 90 day turnover
D. Customer complaints

73
Q

Front counter to go orders receive napkins in their bags.

A

False

74
Q

At what time should muffins be stickered

A

As soon as they are pulled out of the pan

75
Q

What are the four hospitality standards?

A

A. Genuine welcome and thank you
B. Hospitality gestures like golden moments
C. Manager is hospitality ambassador
D. Order accuracy

McDonalds (1 decks)

Brainscape helps you reach your goals faster, through stronger study habits.
© 2024 Bold Learning Solutions. Terms and Conditions