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McDonalds > Crew Training Questions > Flashcards

Crew Training Questions Flashcards

1
Q

What is the holding time for French fries?

A

7 Minutes

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2
Q

What are the four steps to Customer Recovery?

A

A) Listen
B) Apologize
c) Solve
D) Thank

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3
Q

What is the target cash to present time for drive thru orders?

A

45 seconds

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4
Q

What is the proper way to shake fries?

A

Two hands lift out of vat and shake

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5
Q

After how long do you shake fries when they are cooking (duty timer)

A

30 seconds

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6
Q

How long should dishes soak in compartment #3 (Sanitize) before removal?

A

1 minute

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7
Q

How many inches high is a “Gold Standard” ice cream cone

A

3 inches

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8
Q

How many blueberries go into a fruit’ n yogurt parfait?

A

5

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9
Q

What is the holding time of hash browns

A

10

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10
Q

What is the hold time for strip bacon on the prep table?

A

4 hours

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11
Q

What is the four step training process?

A

A) Prepare
B) Present
C) Try out
D) Follow up

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12
Q

There are two types of SOC’s what are they?

A

A) Training

B) Follow up

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13
Q
  1. After completion of LMS, a ______ must be completed to ensure that a crew trainer candidate has the skillset/knowledge to perform their job function.
A

Verification

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14
Q

What is the target temperature for brewed coffee?

A

195 to 205 degrees

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15
Q

What is the target pull time for beef patties off the grill?

A

12 seconds

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16
Q

What is the cooking time for crispy chicken patties?

A

5 min 45 seconds

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17
Q

What is the holding time for McNuggets in the UHC?

A

20 minutes

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18
Q

How often should spatulas and small wares be washed, rinsed and sanitized

A

4 hours

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19
Q

How many towels do you need in your possession when cleaning tables and chairs in the dining room?

A

2

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20
Q

What is the cooking temperature for French fries?

A

335 Degrees

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21
Q

What solution do you use when cleaning the windows?

A

APCS

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22
Q

When filtering, how long must oil filter prior to returning oil to the vats?

A

5 minutes

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23
Q

When testing Quat solution in the 3-compartment sink, the strip must be submerged for

A

10 seconds

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24
Q

What is the maximum number of grill towels you can launder at once?

A

20

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25
What is the maximum number of regular towels can you launder?
40
26
Minimally, how often should the front counter be wiped down/cleaned
Every 4 hours
27
How long is coffee good for once brewed?
30 mins
28
How often should the DT pad deck be scrubbed?
Weekly
29
When cleaning the toilets in the restroom what do you use to wipe them clean with?
Paper Towel
30
When using blue handled window cleaning pad to touch up windows should you spray the window or spray the pad?
Spray the pad
31
What is the target pull time for grill chicken?
15 seconds
32
It is acceptable to provide the last name of an employee if it is requested by a guest.
False
33
You should change the lobby trash when it is half full.
False
34
For non-24 hour restaurants, the opening crew/managers meet on the lot prior to entering the restaurant. This is a part of the staggered opening procedure.
False
35
It is acceptable to service walk-up guests in the drive thru.
False
36
Explain the first ASK in ask, ask, tell
Repeat order and ask if that is correct.
37
Explain what the second ASK is in ask, ask, tell
Verify the grill item or first item on order.
38
Explain the TELL in ask, ask, tell
Tell the customer you have the grill item or the first item on list.
39
Explain why it is important to ask, ask, tell
To ensure the customer gets an accurate order.
40
Following a robbery, the first call a manager should place should be to
Police
41
What is the number 1 thing you should do in a robbery?
Stay calm
42
It is acceptable to allow demonstrators to perform their demonstration on McDonald’s property, so long as it is peaceful and doesn’t interfere with business.
True
43
Following a robbery, it is acceptable to disclose the estimated amount of any funds that were taken to the police to assist in their investigation.
False
44
A manager should verify bills 50 and above
True
45
When prioritizing the opportunities of a completed pre-shift checklist, what are the four levels of prioritization a shift manager must follow? (in order)
A. Safety B. Quality and service C. Comfort and quality D. Appearance
46
Where are the four areas that a danger zone could occur?
A. Front counter B. Kitchen C. Fries D. Drive thru
47
How often should a shift manager take a travel path minimally? (non-peak)
30 minutes
48
What is the minimum acceptable temperature for beef patties?
155 degrees
49
What is the UHC holding time for beef patties
15 minutes
50
What is the cooking time for French fries?
3 minutes 5 seconds
51
What is the cooking time for Chicken McNuggets?
3 min 30 seconds
52
The _________ head on the McCafe machine must be cleaned _________.
Foamer; daily
53
The towel buckets should be checked minimally every
2 hours
54
What are the six enemies of oil?
``` A. carbon B. air C. salt D. heat E. detergent F. water ```
55
You should shake the whip cream before dispensing.
True
56
If a customer is sitting at a booth we should avoid sweeping under their feet.
True
57
How often should dining room tray be cleaned
Daily
58
Crew people can receive 401 k
True
59
Hash browns need to be cooked from frozen
True
60
What does FIFO mean?
First in First out
61
What do you squeegee first, the surface or the top platen of the grill?
The top
62
When do you discard the blue gloves?
After dropping products before touching anything else.
63
Heat resistant gloves should be used when emptying grease traps.
True
64
What should be handed out first food or drink?
Food
65
How many napkins are needed for each order
1 per item (drinks included)
66
What is the total experience time for drive thru?
5 minutes
67
What is the minimum amount of times are the guests greeted in the DT?
3 - when placing the order and once at each window
68
How long should you take to wash your hands?
20 seconds
69
How long do muffins stay in pan once baked?
20 minutes
70
Once griddles are baked where should they go?
In the pan with false bottom
71
We do not stir coffee with cream and sugar in it.
False
72
What are the four areas needed to bonus?
A. Voice overall satisfaction B. Voice drive thru accuracy C. 90 day turnover D. Customer complaints
73
Front counter to go orders receive napkins in their bags.
False
74
At what time should muffins be stickered
As soon as they are pulled out of the pan
75
What are the four hospitality standards?
A. Genuine welcome and thank you B. Hospitality gestures like golden moments C. Manager is hospitality ambassador D. Order accuracy

McDonalds (1 decks)

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