Crew Trainer Class Test Flashcards
What are the 4 Operating Platform of EOTF?
MFY, BDAP, MPS, OA
What are 6 Elements of EOTF?
GEL, Mobile App, SOK, TS, Split Counter, Modernized Menu Board
What are the Danger Zones of MFY?
3 or more orders in KVS monitor / 3 or more empty slots in UHC.
Which McDonald’s Values represents “We open our door to everyone.”?
INCLUSION
Who is responsible to provide table service?
GEL, ALL CREW, CREW TRAINERS, and MANAGERS.
“Be natural - Let your personality shine.” Demonstrates in which HOSPITALITY principles?
BE AUTHENTIC
What are the 5 stages of customers journey?
Approach - Order and Pay - Collect - Stay and Eat - Leave
What are the 4 attributes of Food Quality?
Hot and Fresh, Be well Dress, taste of the drink, and Texture.
Which of the following is correct about ice cream?
Draw rate 5 to 7.5 oz in 10 seconds.
Non-verbal communication includes body language and cues that are given off during hearing someone’s view.
TRUE
What statements we should use when providing feedback?
BEHAVIORAL
Constructive feedback is best given in public by using strong tone of voice?
FALSE
During the second step of coaching, you will be the only one to provide feedback to trainee, and tell them about your observation, facts, or areas that they need to improve.
GIVE AND RECEIVE FEEDBACK is the 2nd step of coaching.
DEMONSTRATE THE RIGHT WAY is the 3rd step of coaching.
What are the benefits of training?
Improve QSC, Increase sales & profit, Customer Loyalty, and Employee morale and retention.
ALL OF THE ABOVE
BUDDY PROGRAM is designed to help create a welcoming and supportive environment for a new employee. It involves buddying a new crew person with a crew trainer in the first 90 days.
TRUE
