Crew Terms Flashcards
A /C
Aircraft
FWD
Forward part of the aircraft.
Near the back of the aircraft?
AFT
Passengers on the aircraft.
PAX
PC
First class/Premium Cabin
JC
Business Class
WC/PY
PREMIUM ECONOMY CABIN
Economy Class
YC
Area in passenger cabin located closer to centre of cabin
INBOARD
Area in passenger cabin located closest to exterior of cabin.
OUTBOARD
The layout of the interior passenger accommodation
CONFIGURATION
In Flight Entertainment. The entertainment system onboard which displays TV, movies, games and other features
IFE
RHS
The right hand side of the aircraft when viewed from the tail to the nose.
LHS
The left hand side of the aircraft when viewed from the tail to the nose.
INOP
Inoperable. Not functioning or working.
U/S
Unserviceable. Not functioning or working.
TECH CREW
Pilots- Captain, First Officer and Second Officer
OBM
On Board Manager
Management team onboard an aircraft
CPM
Crew Performance Manager
Manager of aircrew who works on the ground
CSM/FSD
Customer Service Manager
Overall Onboard Manager
CSS/CS
Customer Service Supervisor
Onboard Manager in Premium Economy and Economy
CBT
Computer Based Training
Interactive training conducted on a computer
Estimated time of arrival
ETA
ETD
Estimated time of departure.
TOD
Top of Descent
Start of Descent phase.
PIL
Passenger Information List
List of all passengers onboard the aircraft which shows their location and
special requirements,
BFA/CFA
Flight Attendant who has gone through specific training which allows them to work in the Business and First Premium
FA/AC
Flight Attendant
Flight Attendant who works in Economy and Premium Economy Cabins
Performance Development Form
Form completed onboard on Flight Attendants on their performance
Map that shows seat locations, galleys, bathrooms and other areas of an
aircraft
LOPA
Location of Passenger Accommodation
Department of company who maintains our cleanliness of cabin and washrooms
FLEET
Team of International Crew
Co-ordinators who help manage day to day needs of Cabin Crew teams
BOS
Base Operational
Support
UPLINE
On Slip away from home port.
OPS
Operations
Operational team who manage crew compliment requirements and trip
allocations
ATC
Air Traffic Control
Service provided on ground which direct aircraft on the ground and through airspace
Digital interactive system on IPAD which includes seat map, passenger
information, special requirements, crew compliment and forms
RED
TUBS
Drawers
Standard Units used onboard to stow items
Containers used to store tubs and items
ATLAS BOX
BODUM
Containers used to make and deliver tea and coffee from
Plastic glassware delivered with beverages in Economy cabin
STYRENE
Soft Drinks
Mixture of cans of soft drinks
SPLITS
Paper Towel
GALLEY ROLL
A selection of items for comfort such as toothbrushes, socks, eyeshades,
moisturisers and earplugs
AMENITIES
Menu Select
Qantas offering of pre ordered meal from the menu
Special Meals ordered for a variety of reasons including dietary and religious
SPML
Slip
Time in port
When you are upline i.e in the UK – this is referred to ‘slip time’.
QAL
Qantas Airways Limited
Legacy cabin crew are employed by QAL
QCCA
Qantas Cabin Crew Australia
Cabin Crew hired within the last 15 years are employed by a subsidiary called QCCA.
