Crew Scheduling Terms

Question 1

Base

Answer 1

Base: Also referred to as a domicile. A Southwest city where Flight Attendants begin and end
their scheduled work assignments. (11 TOTAL) All trips must begin and end in a base.
ATL, BWI, DAL, DEN, HOU, LAS, LAX, MDW, MCO, OAK, PHX

Question 2

Block

Answer 2

Time from brake release to brake set with the intent to fly

Question 3

Block-in

Answer 3

Time that the brakes are locked and the airplane is parked at the completion of a flight.

Question 4

Board

Answer 4

Refers to a Flight Attendant’s schedule or line of flying

Question 5

Crew Scheduling

Answer 5

Department at SWA responsible for ensuring all Southwest flights are
properly staffed with legal Pilots and Flight Attendants. This also includes the Crew Hotels and Transportation Team

Question 6

Commuter

Answer 6

Flight Attendant who informs company that he/she does not live in his/her Base and designates a city as a point of commuter origination.

Question 7

CSS

Answer 7

Crew Scheduling System. The primary program used to manage all Pilot & Flight Attendant Scheduling needs.

Question 8

Deadhead

Answer 8

When a Flight Attendant flies as a passenger in the cabin of the plane. We may deadhead a Flight Attendant to another airport so they can operate a flight out of that airport, or a Flight Attendant may deadhead to or from their base to begin or end their trip. Deadheading Flight Attendants are considered ‘on duty.

Question 9

Duty

Answer 9

The time a Flight Attendant is at work

Question 10

ETOPS

Answer 10

Extended Operations, generally referring to our flights between the Continental U.S. and Hawaii

Question 11

Fatigue

Answer 11

Physiological state in which the Flight Attendant should no longer fly due to a decreased capacity in performance.

Question 12

FAR

Answer 12

Federal Aviation Regulation. These flight, duty, & rest regulations govern SWA operations.

Question 13

Herb Time

Answer 13

Central time, named in honor of company founder Herb Kelleher. All information communicated to our Flight Attendants is done so in Central Time.

Question 14

IROPS

Answer 14

Irregular Operations. Any flight that operates in a manner that may negatively impact our Customers. Irregular Ops include delays, cancellations, emergencies, security threats,
diversions, etc.

Question 15

JA

Answer 15

Junior Available occurs when a Flight Attendant is assigned or re-assigned by the company into a duty period on a scheduled day off.

Question 16

Legality

Answer 16

Term used by department to discuss Federal Regulations (FARs) and/or Contractual rules as they pertain to a Flight Attendant’s schedule.

Question 17

Misconnect

Answer 17

When a Flight Attendant is landing in a station later than scheduled due to irregular operations & will not be on the ground in time for their next scheduled flight on
another aircraft.

Question 18

NOC

Answer 18

Network Operations Control, current home of all operational divisions of SWA.

Question 19

Notify

Answer 19

The Crew Scheduling desk is responsible for calling Flight Attendants to acknowledge them of any changes to their trip/pairing.

Question 20

Open Time

Answer 20

System used to award uncovered trips to Flight Attendants.

Question 21

Station

Answer 21

An airport/city served by Southwest.

Question 22

Pairing

Answer 22

(Also referred to as a Trip.) A schedule of flights assigned to a Flight Attendant to work.

Question 23

Push

Answer 23

When a plane first departs from the gate for the purpose of flight.

Question 24

Report

Answer 24

Time at which a Flight Attendant’s workday begins and they are expected to be on airport property.

Question 25

Release

Answer 25

Time at which a Flight Attendant’s work day ends.

Question 26

Reserve

Answer 26

Flight Attendants on -call to fly trips as needed.

Question 27

Taxi Out

Answer 27

Time from when the flight leaves the gate to the time it gets wheels up/airborne.

Question 28

Taxi in

Answer 28

Time from when the plane touches the ground to the time it gets to the gate.

Question 29

TFP

Answer 29

Trips For Pay. Monetary unit by which Flight Attendants are compensated, converts to dollar amounts. Flight Attendants are paid different amounts per TFP, depending on tenure.

Question 30

TTGA

Answer 30

Trip Trade Giveaway. System used by Flight Attendants to trade Trips or Flights with each other.

Question 31

Turn

Answer 31

A one day trip (no overnight)