Crew Resource Management

Question 1

What are the six(6) different skill to enhance CRM in all types of situations?

Answer 1

• Planning
• Crew coordination
• Workload management
• Situational awareness
• Communication
• Decision making

Question 2

What is the “PLANNING” skill in CRM?

Answer 2

To anticipate contingencies and the various actions that may be required.

Example:
-Brief crew thoroughly establishing a team concept for the flight
- Stay “ahead of the curve” in preparing for planned situations or contingencies
- Seek information and direction from others

Question 3

What is the “CREW COORDINATION” skill in CRM?

Answer 3

To identify and actively support the experience and knowledge of others.

Example:
- Partner with fellow crewmembers to ensure all duties are completed
- Show sensitivity to other crewmembers personalities and styles
- Use appropriate techniques to manage interpersonal and operational conflict

Question 4

What is the “WORKLOAD MANAGEMENT” skill in CRM?

Answer 4

To prioritize and delegate tasks appropriately and assume additional responsibilities when circumstances call for it.

Example:
-Distrribuate tasks to maximize efficiency
- Prioritize tasks for effective accomplishments
- Manage time for accomplishing task

Question 5

What is the “SITUATIONAL AWARENESS” skill in CRM?

Answer 5

To seek perspective of others and confirm understanding to maintain a shared level of situational awareness.

Example:
- Continually monitor your environment
- Prevent nonessential factors from distracting attention from task
- Recognize fatigue, stress and overload in self and others

Question 6

What is the “COMMUNICATION” skill in CRM?

Answer 6

To exhibit a positive attitude by acknowledging individuals and express interest in the success of the crew

Example:
- Exchanging timely information in a personable way
- Provide and accept constructive feedback
- Offer, or asset with appropriate level of persistence, your prespective when safety would be enhanced
- Validate facts rather than conclusions

Question 7

What is the “DECISION MAKING” skill in CRM?

Answer 7

To be familiar with procedures and account for any deviations. Verbalize plans/decisions clearly to other crewmembers

Example:
- Collaborate with crewmembers when making a decision
- Select best course of action by considering all options and outcomes
- Refer to OBM to validate correct use of standards and procedures

Question 8

What are the CRM categories?

Answer 8

• Intentional noncompliance
• Procedural
• Communication
• Proficiency
• Decision

Question 9

What is TEM?

Answer 9

Threat and Error management