CQIB 2 Flashcards
Matthew states “Everyone at work must use reusable Keep Cups. It doesn’t matter if anyone is worried these cups may spread germs. It is our duty to do the right thing to save the environment”.
This is an example of which approach to answering an ethical issue?
a. Deontology
b. Consequentialism
c. Character-based
d. Virtue
a. Deontology
Ethics is based on values. In order to respond to “What should I do?”, it is important for you to personally consider which one of the following?
a. What does society expect me to value?
b. What do I value in the way I live my life?
c. What are the values of the people around me?
d. How does this fit with my family, cultural norms, religious beliefs or traditions?
b. What do I value in the way I live my life?
If using virtue ethics to make an ethical decision, you are:
a) refusing to use people as a “means to an end”.
b) applying an absolute value approach to your actions.
c) moving towards being the best version of yourself possible.
d) required to be true to yourself when making ethical decisions and identify what it would be like if we lived up to our own standards.
a. (a) and (b)
b. (b) and (c)
c. (c) and (d)
d. (a), (c), and (d)
c. (c) and (d)
What is the decision-making process of expediency?
a. To make an easy decision, but not necessarily the best possible decision
b. To conclude that the best solution is to make no decision
c. Correctly frame the problem in order to make the right decision
d. To make a slow, deliberate decision over a fast, intuitive decision
a. To make an easy decision, but not necessarily the best possible decision
The Royal Commission into Misconduct in the Banking, Superannuation and Financial Services Industry (2017-2019) was established to investigate the conduct of financial services entities. In his final report Commissioner Hayne outlined six key underlying principles to inform the conduct of the financial services industry. These six key principles include:
a. Obey the law, Act truthfully, Deliver service with reasonable care and skill
b. Provide services that are fit for purpose, Do not mislead or deceive, Act fairly.
c. Obey the law. Maintain strong profit, Provide quality service, Charge fees for service
d. When acting for another, act in the best interests of that other, be honest, be truthful
b. Provide services that are fit for purpose, Do not mislead or deceive, Act fairly.
In a team meeting regarding a recent complaint from a customer, Grayson suggests waiting until the complaint goes through an external dispute resolution body, as it may not even get that far. Grayson is using which of the following influences to ethical decision making:
a. Framing
b. Fast and Slow Thinking
c. Not Thinking
d. Do nothing
d. Do nothing
When recording all information about a particular ethical dilemma, it’s essential know the issues you are facing by looking at the facts and having a clear understanding of who the various stakeholders are.”
What step of the five-step ethical decision model is this statement referring to?
a. Step One - Recognise & Define
b. Step Two - Potential Actions
c. Step Three - Discuss with Others
d. Step Four - Implementation
a. Step One - Recognise & Define
The concept of Corporate Social Responsibility (CSR) is generally understood to mean that corporations have a degree of responsibility not only for the economic consequences of their activities, but also for the social and environmental implications. Which of the following is CSR not responsible for:
a. Conducting business in an ethical way, in the interests of the wider community.
b. A willingness to do more than just meet regulatory requirements.
c. Balancing shareholder interests against the interests of the wider community.
d. Ensuring the RBA meets it’s inflation target.
d. Ensuring the RBA meets it’s inflation target.
A profession is a disciplined group of individuals who adhere to ethical standards. Professionals are best described as someone who:
a. positions themselves as possessing special knowledge and skills in a widely recognised body of learning derived from research, education and training at a high level, and is recognised by the public as such.
b. uphold the principles, laws, ethics and conventions of a profession as a way of practice.
c. are governed by codes of ethics, and profess commitment to competence, integrity and morality, altruism, the promotion of the public good within their expert domain, are accountable to those served and to society
d. listen to their customers, act accordingly, do the right thing.
c. are governed by codes of ethics, and profess commitment to competence, integrity and morality, altruism, the promotion of the public good within their expert domain, are accountable to those served and to society
Is a machine-learning algorithm morally responsible for the decisions that it makes?
a. Yes, because the effects of its decisions are morally important
b. No, because it is not a moral agent who can distinguish between right and wrong
c. Yes, because it intentionally brought about the consequences of the decision
d. No, because its decision-making process is based on subjective historical data
b. No, because it is not a moral agent who can distinguish between right and wrong
When applying Step Two – Potential Actions of the ethical decision model you must ask yourself which of the following questions?
a) Are there any legal, regulatory or policy positions relating to this issue?
b) Is there anything I would do differently if faced with a similar situation in the future?
c) Are there precedents or similar situations that you can learn from?
d) How does your self-interest impact your decision making?
a. (b) only
b. (a) & (b)
c. (a) & (c)
d. (a), (c) & (d)
c. (a) & (c)
Sue states after getting off a call “I just feel that customer is going to lodge a complaint against me. I’m going to send an email to my manager outlining the situation”.
Sue is using which decision-making approach?
a. Intuition
b. Deontology
c. Group thinking
d. Consequentialism
a. Intuition
A bank’s ‘liquidity’ can be best described as its ability to do which of the following?
a. Manage risk and withstand losses without becoming insolvent
b. Meet all anticipated expenses using cash, or assets that can be easily converted to cash
c. Comply with long-term obligations and continue operations into the foreseeable future
d. Generate earning compared to its expenses and other relevant costs over a specific period
b. Meet all anticipated expenses using cash, or assets that can be easily converted to cash
Which of the following is traded in the commodities market?
A. Currency
B. Electricity
C. Corporate bonds
D. Forward rate agreements
B. Electricity
The Australian government announces a $2.0 billion investment in infrastructure for alternative energy. This large-scale investment will impact on banking operations and investment decisions.
The decision is an example of which of the following?
A. Fiscal Policy
B. External Policy
C. Monetary Policy
D. Regulation impact
A. Fiscal Policy
The primary purpose of Australia’s monetary policy is to
A. maintain full employment
B. Influence the spending pattern of households
C. Control Revenue sources such as borrowing funds
D. Manage inflation and preserve the value of money
D. Manage inflation and preserve the value of money
Which of the following non-authorised deposit-taking institutions would chiefly provide borrowing and lending services to government agencies and large business?
A. Finance company
B. Securitisation vehicle
C. Cash Management Trust
D. Money Market Corporation
D. Money Market Corporation
The main purpose of financial intermediation is to
A. facilitate and co-ordinate the payment of interest to savers on funds deposited
B. lend funds to borrowers and therefore take on risk of non-payment of loans
C. Store saver’s deposits for safe-keeping and ensure savers can access their funds when required
D. pool the funds deposited by savers to provide loans to borrowers or investor to generate alternative income
D. pool the funds deposited by savers to provide loans to borrowers or investor to generate alternative income
World Water Corporation issues new shares direct to the public to fund capital works
This is an example of which market?
A. Primary Market
B. Secondary Market
C. Exchange-traded market
D. Over the counter market
A. Primary Market
What is the main threat posed to a bank’s profitability arising from new technologies of bitcoin and blockchain?
A. The use of artificial intelligence in both vehicles means there is less of a role for human traders
B. Both technologies rely on the honesty and ethics of it’s users, so banks no longer have an oversight or centralised role
C. They both use peer to peer technology meaning no-third party central authority is required to process payments or reconciliations
D. The amount of customer data collected by both technologies means they will soon overtake the role of traditional banks and central authorities
C. They both use peer to peer technology meaning no-third party central authority is required to process payments or reconciliations
Which of the following would be considered a ‘macroeconomic’ indicator?
A. Barriers to entry
B. Marginal tax rates
C. Gross domestic product
D. Market concentration index
C. Gross domestic product
The liquidity coverage ratio (LCR) requires Australian ADI’s to hold sufficient liquid assets to meet
A. 30 day net cash outflows
B. 60 day net cash outflows
C. 90 day net cash outflows
D. 120 day net cash outflows
A. 30 day net cash outflows
The Reserve Bank of Australia is responsible for:
a. operating the national payments system
b. implementing the National Credit Code (NCC)
c. regulating financial advice provided to retail clients
d. ensuing that financial institutions remain financially sound
a. operating the national payments system
Which regulators are part of the Council of Financial Regulators?
a) Reserve Bank of Australia
b) Australian Competition and Consumer Commission
c) Australian Transaction Reports and Analysis Centre
d) Australian Prudential Regulation Authority
a. (b) & (c)
b. (a) & (d)
c. (c) & (d)
d. (a), (c) & (d)
b. (a) & (d)
The Australian Prudential Regulatory Authority (APRA) regulates:
a) General insurance providers
b) Managed investment schemes
c) Superannuation providers
d) Authorised Deposit-taking Institutions (ADIs)
a. (a), (b) & (c)
b. (b), (c) & (d)
c. (a), (c) & (d)
d. (d) only
c. (a), (c) & (d)
The movement of illegal funds in order to conceal their true origin is what stage of the money laundering cycle?
a. Placement
b. Layering
c. Integration
d. Withdrawal
b. Layering
Which of the following pieces of information is classified as “sensitive” under the Australian Privacy Principles (APPs)?
a. Ethnic origin
b. Email address
c. Credit card details
d. Date and year of birth
a. Ethnic origin
The International Basel Accords, set by the Basel Committee on Banking Supervision (BCBS) influence Australian banking culture and products through the establishment of:
a. financial stability rules for national governments
b. minimum capital requirements for member organisations
c. risk management identification tools for member organisations
d. responses to the Global Financial Crisis (GFC) for national governments
b. minimum capital requirements for member organisations
For a contract to be considered valid between two parties it must contain which of the following elements?
a) Offer and acceptance
b) Genuine consent of the parties
c) Legal capacity of the parties to act
d) Facility for payment to be processed
a. (a) & (b)
b. (b) & (c)
c. (a), (b) & (c)
d. (b), (c) & (d)
c. (a), (b) & (c)
Under this important legal principle “one person (for example the customer) usually in a position of vulnerability, puts confidence, good faith, reliance and trust in another (for example, the bank), whose aid, advice or protection is sought in some matter”.
What is the legal principle being described?
a. Precedent
b. Statute duty
c. Fiduciary duty
d. Prudential rules
c. Fiduciary duty
Products and services offered by the bank will vary depending on the customer’s legal business structure.
Which of the following describes the “company” structure?
a. Separate legal entity and shareholders not personally liable for debts
b. Individual person with sole responsibility for the business and unlimited liability
c. Separate legal entity where financial assets are administrated on behalf of beneficiaries
d. Two or more individuals who run a business together with shared control and management
a. Separate legal entity and shareholders not personally liable for debts
Five major energy suppliers have unofficially set a lowest price (a price floor) for retail energy supply. All five suppliers agree to keep their own lowest price above this floor.
Under the Competition and Consumer Act 2010, this is an example of a:
a. cartel
b. non-exclusive deal
c. misuse of market power
d. collective bargaining agreement
a. cartel
A related entity of ABC Bank is applying an Australian Financial Services (AFS) license as a provider of financial products.
ABC Bank needs to apply to which financial regulatory body?
a. APRA
b. ASIC
c. ACCC
d. AUSTRAC
b. ASIC
Which international body is instrumental in the identification of systemic risk in the international financial sector?
a. Group of 20
b. Financial Stability Board
c. United National Environment Program
d. Basel Committee on Banking Supervision
b. Financial Stability Board
Which of the following statements are ADVANTAGES of transaction accounts?
a) Customers can easily access the money held in the account
b) There is potential to earn interest on the money held in the account
c) There is a low rate of return compared to other types of bank accounts
d) They are a safe place to keep money compared to other financial instruments
a. (a) & (b)
b. (b), (c) & (d)
c. (c) & (d)
d. (a), (b) & (d)
d. (a), (b) & (d)
AmazingPay is a company that processes payments on behalf of vendors and generates revenue from charging the fees for this service.
Amazing Pay is an example of an example of which of the following?
a. Electronic purse
b. Online banking
c. Payment intermediary
d. Contactless payment
c. Payment intermediary
How do credit cards generate revenue for credit card issuers?
a. Commission paid by the retailers who accept the card as a payment facility
b. Interest charged to the retailers to use the funds provided by the cardholders
c. Interest charged to cardholders who do not repay their balance in full by the due date
d. Promotion to cardholders on other facilities such as electronic purses and digital wallets
a. (c) only
b. (a) & (c)
c. (a), (c), & (d)
d. (b), (c) & (d)
b. (a) & (c)
Even though insurance companies take on risk, they are still able to be profitable for which of the following reasons?
a) They calculate the risk and probability of the event happening.
b) They set a premium that is reflective of the risk being covered.
c) They can defer their risk liability to the regulator.
d) They receive revenue from investing premiums.
a. (a) & (c)
b. (a), (b) & (d)
c. (b) & (d)
d. (a) & (d)
. (a), (b) & (d)
Under the Insurance Contracts Act 1984 (Cth) insurance companies are required to:
a) always act in good faith.
b) require medical examinations for all persons applying for a life insurance policy.
c) not vary insurance contracts to the detriment of policy holders prior to the contract being renewed.
d) give reasons in writing to the customer for certain events, including where an insurance application is denied.
a. (a) & (b)
b. (a), (c) & (d)
c. (b), (c) & (d)
d. (a) & (d)
b. (a), (c) & (d)
Which of the following defines an indemnity general insurance policy?
a. The sum insurance reflects the replacement value of the asset
b. The sum insured ensures the policy owner is compensated for the loss suffered and factors in a percentage of profit to cover inconveniences
c. The sum insured varies based on the type of general insurance policy and the event being insured against
d. The sum insured aims to place the insured in the same position as immediately before the insured event
d. The sum insured aims to place the insured in the same position as immediately before the insured event