CPS Flashcards
1
Q
Internal bench mark
A
90 seconds
2
Q
Answer emergency call
A
<5 secs
3
Q
Answer operational call
A
<20 sec
4
Q
Answer non emergency calls
A
<30 seconds
5
Q
Process MFB Exchange call
A
<30 sec
6
Q
Process CFA rural priority 1 exchange call
A
<190 seconds
7
Q
Process CFA urban priority 1 exchange call
A
<120 sec
8
Q
Process CFA urban priority 3 exchange call
A
<160
9
Q
Process CFA rural priority 3 exhange call
A
<230 sec
