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Cpoa > Cpoa > Flashcards

Cpoa Flashcards

1
Q

DISC

A

Dominance
Influence
Steadiness
Conscientiousness

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2
Q

MCPOG Vision

A 
Compassion 
Heritage 
Integrity 
Expertise
Flexibility
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3
Q

3 levels of selective listening

A

Subjective. Listen through filters.

Objective. Listening based on facts.

Intuitive. Focused on message tone, body language,attitude.

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4
Q

5 practices of exemplary leadership

A 
M.  Model the way 
I.     Inspire a shred vision
C.    Challenge the process
E.    Enable others to act.  
E.    Encourage the heart
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5
Q

Path of meaning

TEAR

A

T. Thoughts
E. Emotion
A. Act
R. Result

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6
Q

LEAPS

A 
L.    Listen
E.    Empathize 
A.    Ask questions
P.    Paraphrase
S.    Summarize.
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7
Q

Stages of group dynamics

A

Forming
Storming
Norming
Performing

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8
Q

Definition of leadership. USCG

A

You influencing others to achieve a common goal

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9
Q

Empathize

Acknowledging

A

Mirroring, paraphrasing, letting the speaker know they have been heard and feel what they are saying is cared about.

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10
Q

Empathize

Validating

A

Letting the speaker know that you can see things from their perspective. Enabling the speaker to feel “normal” for having those feelings in a particular situation. Not judging.

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11
Q

Conflict resolution

Styles of conflict

A 
Accommodation
Avoidance
Collaboration 
Competing
Compromise
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12
Q

5 critical characteristics

A 
Relative advantage
Compatibility 
Complexity
Trialability
Observability
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13
Q

DMAIC phases

A

Define
Measure
Analyze
Improve control

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14
Q

How communication is recieved

A

Verbal 7%

Body language 55%

Tone 38%

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15
Q

4 steps of coaching

A

1 foundation

  1. Dialogue
  2. Action plan
  3. Follow through
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16
Q

Motivation

A

Desire or willingness to do something

17
Q

Extrinsic motivation

A

Motivation that comes from outside an individual. Motivating factors are external rewards such as money or grades.

18
Q

Intrinsic motivation

A

Motivation that comes from inside the individual rather than from any external or outside rewards.

19
Q

Route to motivation

A

Personal values

20
Q

Herzburg

Hygiene factors

A

External, extrinsic

20% 30% commitment level

21
Q

Herzburg

Motivators

A

The job itself, intrinsic

30% commitment level

22
Q

The ethical triangle

A

Consequential

Character

Rule based

23
Q

Ethics

A

Your values verses someone else’s values

24
Q

Stress

A

Physical, emotional or chemical factor that causes a bodily reaction or mental tension and MAY BE A FACTOR TO CARDIO VASCULAR DISEASE

Cpoa (1 decks)

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