Cpoa

Question 1

DISC

Answer 1

Dominance
Influence
Steadiness
Conscientiousness

Question 2

MCPOG Vision

Answer 2

Compassion 
Heritage 
Integrity 
Expertise
Flexibility

Question 3

3 levels of selective listening

Answer 3

Subjective. Listen through filters.

Objective. Listening based on facts.

Intuitive. Focused on message tone, body language,attitude.

Question 4

5 practices of exemplary leadership

Answer 4

M.  Model the way 
I.     Inspire a shred vision
C.    Challenge the process
E.    Enable others to act.  
E.    Encourage the heart

Question 5

Path of meaning

TEAR

Answer 5

T. Thoughts
E. Emotion
A. Act
R. Result

Question 6

LEAPS

Answer 6

L.    Listen
E.    Empathize 
A.    Ask questions
P.    Paraphrase
S.    Summarize.

Question 7

Stages of group dynamics

Answer 7

Forming
Storming
Norming
Performing

Question 8

Definition of leadership. USCG

Answer 8

You influencing others to achieve a common goal

Question 9

Empathize

Acknowledging

Answer 9

Mirroring, paraphrasing, letting the speaker know they have been heard and feel what they are saying is cared about.

Question 10

Empathize

Validating

Answer 10

Letting the speaker know that you can see things from their perspective. Enabling the speaker to feel “normal” for having those feelings in a particular situation. Not judging.

Question 11

Conflict resolution

Styles of conflict

Answer 11

Accommodation
Avoidance
Collaboration 
Competing
Compromise

Question 12

5 critical characteristics

Answer 12

Relative advantage
Compatibility 
Complexity
Trialability
Observability

Question 13

DMAIC phases

Answer 13

Define
Measure
Analyze
Improve control

Question 14

How communication is recieved

Answer 14

Verbal 7%

Body language 55%

Tone 38%

Question 15

4 steps of coaching

Answer 15

1 foundation

2. Dialogue
3. Action plan
4. Follow through

Question 16

Motivation

Answer 16

Desire or willingness to do something

Question 17

Extrinsic motivation

Answer 17

Motivation that comes from outside an individual. Motivating factors are external rewards such as money or grades.

Question 18

Intrinsic motivation

Answer 18

Motivation that comes from inside the individual rather than from any external or outside rewards.

Question 19

Route to motivation

Answer 19

Personal values

Question 20

Herzburg

Hygiene factors

Answer 20

External, extrinsic

20% 30% commitment level

Question 21

Herzburg

Motivators

Answer 21

The job itself, intrinsic

30% commitment level

Question 22

The ethical triangle

Answer 22

Consequential

Character

Rule based

Question 23

Ethics

Answer 23

Your values verses someone else’s values

Question 24

Stress

Answer 24

Physical, emotional or chemical factor that causes a bodily reaction or mental tension and MAY BE A FACTOR TO CARDIO VASCULAR DISEASE