CPOA Flashcards
What are the 5 practices of Leadership?
M I C E E
MODEL THE WAY INSPIRE A SHARED VISION CHALLENGE THE PROCESS ENABLE OTHERS TO ACT ENCOURAGE THE HEART
MCPOG’s Guiding Principles?
C H I E F
COMPASSION HERITAGE INTEGRITY EXPERTISE FLEXIBILITY
5 steps to organize workflow?
C C O R E
CAPTURE CLARIFY ORGANIZE REFLECT ENGAGE
3 Triggers for Feedback?
T R I
Truth
Relationship
Identity
4 Step coaching model?
FOUNDATION
DIALOGUE
ACTION PLAN
FOLLOW THROUGH
Steps for a Action Plan?
S M A R T
SPECIFIC MEASURABLE ACTION ORIENTED REALISTIC TIMELY
What is subjective listening?
Listening through the filters of our own biases, opinions, interpretation & experiences
What is objective listening?
Listening focused on facts & not influenced by personal feelings, interpretation & biases.
What is Leadership?
Influencing others to achieve a common goal.
4 Questions for interact behavior?
Does it have a negative impact on job
Does it prevents others from doing their job
Does it prevents you from doing your job
Is it a violation of unit or CG policy
What is the Ethical Triangle?
C C R
CONSEQUENTIAL
CHARACTER
RULE-BASED
4 Reasons for Performance Gap?
E R A W
EMERGENT PROBLEMS
ROLE CLARITY
ABILITY
WILLINGNESS
Pink’s Internal Motivators?
A M P
AUTONOMY
MASTERY
PURPOSE
Herzberg’s 2 Motivational Factors?
Hygiene Factors which are external
&
Internal
What are the 4 DISC Styles?
D- Dominance (shape environment by overcoming)
I- Influence (shape through influencing people; Receptive & agreeable)
S- Steadiness (moderate pace calm & methodical)
C- Consciousness (accuracy & quality; logic focused)
What is Feedback?
2 way communication occurs when receiver provides communicator with a response to the message
MBTI Measures Preferences in what 4 areas?
E- Extroversion or I- Introversion
HOW WE GET FOCUS & ENERGY
S- Sensing or N- Intuition
HOW WE COLLECT INFORMATION
T- Thinking or F- Feeling
HOW WE MAKE DECISIONS
J- Judging or P- Perceiving
HOW WE ARE IN THE WORLD
4 Stages of Group Development?
Forming-Little output gets done
Storming -Low output
Norming -moderate to high output
Performing-very high
Group characteristics of Forming?
Uncertain
Tentative
Serious
Goals unclear
What’s a Leader’s Task for a group in forming stage?
Give clear direction
Group with harmony the Leader should?
Let team assign tasks.
What are the Leaders task for a group that’s in the performing stage?
Inspire
HOW do you facilitate a group in the forming stage?
Establish ground rules, set goals, teach
What’s the Leaders task for a group that is in the Storming stage?
Open up conflict
What’s the Team Behavior in the Forming stage?
Talkative, Polite or anxious
