CPOA

Question 1

What are the 5 practices of Leadership?

Answer 1

M I C E E

MODEL THE WAY
INSPIRE A SHARED VISION
CHALLENGE THE PROCESS 
ENABLE OTHERS TO ACT
ENCOURAGE THE HEART

Question 2

MCPOG’s Guiding Principles?

Answer 2

C H I E F

COMPASSION 
HERITAGE 
INTEGRITY 
EXPERTISE
FLEXIBILITY

Question 3

5 steps to organize workflow?

Answer 3

C C O R E

CAPTURE 
CLARIFY 
ORGANIZE
REFLECT
ENGAGE

Question 4

3 Triggers for Feedback?

Answer 4

T R I

Truth
Relationship
Identity

Question 5

4 Step coaching model?

Answer 5

FOUNDATION
DIALOGUE
ACTION PLAN
FOLLOW THROUGH

Question 6

Steps for a Action Plan?

Answer 6

S M A R T

SPECIFIC
MEASURABLE 
ACTION ORIENTED 
REALISTIC 
TIMELY

Question 7

What is subjective listening?

Answer 7

Listening through the filters of our own biases, opinions, interpretation & experiences

Question 8

What is objective listening?

Answer 8

Listening focused on facts & not influenced by personal feelings, interpretation & biases.

Question 9

What is Leadership?

Answer 9

Influencing others to achieve a common goal.

Question 10

4 Questions for interact behavior?

Answer 10

Does it have a negative impact on job

Does it prevents others from doing their job

Does it prevents you from doing your job

Is it a violation of unit or CG policy

Question 11

What is the Ethical Triangle?

Answer 11

C C R

CONSEQUENTIAL

CHARACTER

RULE-BASED

Question 12

4 Reasons for Performance Gap?

Answer 12

E R A W

EMERGENT PROBLEMS
ROLE CLARITY
ABILITY
WILLINGNESS

Question 13

Pink’s Internal Motivators?

Answer 13

A M P

AUTONOMY
MASTERY
PURPOSE

Question 14

Herzberg’s 2 Motivational Factors?

Answer 14

Hygiene Factors which are external

&

Internal

Question 15

What are the 4 DISC Styles?

Answer 15

D- Dominance (shape environment by overcoming)

I- Influence (shape through influencing people; Receptive & agreeable)

S- Steadiness (moderate pace calm & methodical)

C- Consciousness (accuracy & quality; logic focused)

Question 16

What is Feedback?

Answer 16

2 way communication occurs when receiver provides communicator with a response to the message

Question 17

MBTI Measures Preferences in what 4 areas?

Answer 17

E- Extroversion or I- Introversion
HOW WE GET FOCUS & ENERGY

S- Sensing or N- Intuition
HOW WE COLLECT INFORMATION

T- Thinking or F- Feeling
HOW WE MAKE DECISIONS

J- Judging or P- Perceiving
HOW WE ARE IN THE WORLD

Question 18

4 Stages of Group Development?

Answer 18

Forming-Little output gets done

Storming -Low output

Norming -moderate to high output

Performing-very high

Question 19

Group characteristics of Forming?

Answer 19

Uncertain

Tentative

Serious

Goals unclear

Question 20

What’s a Leader’s Task for a group in forming stage?

Answer 20

Give clear direction

Question 21

Group with harmony the Leader should?

Answer 21

Let team assign tasks.

Question 22

What are the Leaders task for a group that’s in the performing stage?

Answer 22

Inspire

Question 23

HOW do you facilitate a group in the forming stage?

Answer 23

Establish ground rules, set goals, teach

Question 24

What’s the Leaders task for a group that is in the Storming stage?

Answer 24

Open up conflict

Question 25

What’s the Team Behavior in the Forming stage?

Answer 25

Talkative, Polite or anxious