CPC

Question 1

Tenet 1.0

Answer 1

Interpreters adhere to standards of confidential communication.

Question 2

1.1

Answer 2

Share assignment-related information only on a confidential and “as-needed” basis (e.g. supervisors, interpreter team members, members of the educational team, hiring entities).

Question 3

1.2

Answer 3

Manage data, invoices, records or other situational or consumer-specific information in a manner consistent with maintaining consumer confidentiality (e.g. shredding, locked files).

Question 4

1.3

Answer 4

Inform consumers when federal or state mandates require disclosure of confidential information.

Question 5

Tenet 2.0

Answer 5

Interpreters possess the professional skills and knowledge required for the specific interpreting situation.

Question 6

2.1

Answer 6

Provide service delivery regardless of race, color, national origin, gender, religion, age, disability, sexual orientation, or any other factor.

Question 7

2.2

Answer 7

Assess consumer needs and the interpreting situation before and during the assignment and make adjustments as needed.

Question 8

2.3

Answer 8

Render the message faithfully by conveying the content and spirit of what is being communicated, using language most readily understood by consumers, and correcting errors discreetly and expeditiously.

Question 9

2.4

Answer 9

Request support (e.g certified deaf interpreters, team members, language facilitators) when needed to fully convey the message or to address exceptional communication challenges (e.g. cognitive disabilities, foreign sign language, emerging language ability, or lack of formal instruction or language).

Question 10

2.5

Answer 10

Refrain from providing counsel, advice, or personal opinions.

Question 11

2.6

Answer 11

Judiciously provide information or referral regarding available interpreting or community resources without infringing upon consumers’ rights.

Question 12

3.0

Answer 12

Interpreters conduct themselves in a manner appropriate to the specific interpreting situation.

Question 13

3.1

Answer 13

Consult with appropriate persons regarding the interpreting situation to determine issues such as placement and adaptations necessary to interpret effectively.

Question 14

3.2

Answer 14

Decline assignments or withdraw from the interpreting profession when not competent due to physical, mental, or emotional factors.

Question 15

3.3

Answer 15

Avoid performing dual or conflicting roles in interdisciplinary (e.g. educational or mental health teams) or other settings.

Question 16

3.4

Answer 16

Comply with established workplace codes of conduct, notify appropriate personnel if there is a conflict with this Code of Professional Conduct, and actively seek resolution where warranted.

Question 17

3.5

Answer 17

Conduct and present themselves in an unobtrusive manner and exercise care in choice of attire.

Question 18

3.6

Answer 18

Refrain from the use of mind-altering substances before or during the performance of duties.

Question 19

3.7

Answer 19

Disclose to parties involved any actual or perceived conflicts of interest.

Question 20

3.8

Answer 20

Avoid actual or perceived conflicts of interest that might cause harm or interfere with the effectiveness of interpreting services.

Question 21

3.9

Answer 21

Refrain from using confidential interpreted information for personal, monetary, or professional gain.

Question 22

3.10

Answer 22

Refrain from using confidential interpreted information for the benefit of personal or professional affiliations or entities.

Question 23

4.0

Answer 23

Interpreters demonstrate respect for consumers.

Question 24

4.1

Answer 24

Consider consumer requests or needs regarding language preferences, and render the message accordingly (interpreted or transliterated).

Question 25

4.2

Answer 25

Approach consumers with a professional demeanor at all times.

Question 26

4.3

Answer 26

Obtain the consent of consumers before bringing an intern to an assignment.

Question 27

4.4

Answer 27

Facilitate communication access and equality, and support the full interaction and independence of consumers.

Question 28

5.0

Answer 28

Interpreters demonstrate respect for colleagues, interns and students of the profession.

Question 29

5.1

Answer 29

Maintain civility toward colleagues, interns, and students.

Question 30

5.2

Answer 30

Work cooperatively with team members through consultation before assignments regarding logistics, providing professional and courteous assistance when asked and monitoring the accuracy of the message while functioning in the role of support interpreter.

Question 31

5.3

Answer 31

Approach colleagues privately to discuss and resolve breaches of ethical or professional conduct through standard conflict resolution methods; file a formal grievance only after such attempts have been unsuccessful or the breaches are harmful or habitual.

Question 32

5.4

Answer 32

Assist and encourage colleagues by sharing information and serving as mentors when appropriate.

Question 33

5.5

Answer 33

Obtain the consent of colleagues before bringing an intern to an assignment.

Question 34

6.0

Answer 34

Interpreters maintain ethical business practices.

Question 35

6.1

Answer 35

Accurately represent qualifications, such as certification, educational background, and experience, and provide documentation when requested.

Question 36

6.2

Answer 36

Honor professional commitments and terminate assignments only when fair and justifiable grounds exist.

Question 37

6.3

Answer 37

Promote conditions that are conducive to effective communication, inform the parties involved if such conditions do not exist, and seek appropriate remedies.

Question 38

6.4

Answer 38

Inform appropriate parties in a timely manner when delayed or unable to fulfill assignments.

Question 39

6.3

Answer 39

Promote conditions that are conducive to effective communication, inform the parties involved if such conditions do not exist, and seek appropriate remedies.

Question 40

6.4

Answer 40

Inform appropriate parties in a timely manner when delayed or unable to fulfill assignments.

Question 41

6.5

Answer 41

Reserve the option to decline or discontinue assignments if working conditions are not safe, healthy, or conducive to interpreting.

Question 42

6.6

Answer 42

Refrain from harassment or coercion before, during, or after the provision of interpreting services.

Question 43

6.7

Answer 43

Render pro bono services in a fair and reasonable manner.

Question 44

6.8

Answer 44

Charge fair and reasonable fees for the performance of interpreting service and arrange for payment in a professional and judicious manner.

Question 45

7.1

Answer 45

Increase knowledge and strengthen skills through activities such as: - pursuing higher education - attending workshops and conferences; - seeking mentoring and supervision opportunities - participating in community events - engaging in independent studies

Question 46

7.2

Answer 46

Keep abreast of laws, policies, rules, and regulations that affect the profession.