CPC 3 Flashcards
What is the 55/38/7 formula?
It’s the percentage that we should receive information during the communication process
55% From body language
38% From the way it’s said
7% From what is actually said
What are the 4 common barriers to communication?
1) Language barriers
2) Environmental barriers
3) Inclusion barriers
4) Cultural barriers
Define conformation bias
A tendency to listen more often to information that confirms our existing beliefs; and to favour information that reinforces the things we already think or believe.
Define Anchoring bias
A tendency to be overly influenced by the first piece of information that we see or hear.
What are examples of Confirmation bias?
1) Only paying attention to information that confirms your beliefs
2) Refusing to listen to the opposing side
3) Not considering all the facts in a logical and rational manner
What are some example/s of an anchoring bias?
First impressions can create an anchoring point that can incorrectly influence our train of thought e.g seeing a heavily tattooed male riding a Harley Davidson motorcycle and immediately assuming he is OMCG (outlaw motorcycle gang)
Empathy can be defined as the ability to
1) Emotionally understand what other people feel
2) See things from their point of view, and
3) Imagine you our self in their place
What are 4 active listening skills?
1) Pay attention
2) Defer judgement
3) Provide feedback
4) Respond appropriately
What are 3 attending skills?
1) Show that you’re interested in
2) Eye contact
3) Personnel space
When show OC spray be used?
- Protection of human life
- A less lethal option for controlling people, where violent resistance or confrontation occurs
- Protection against animals
When should batons be used?
- When in danger of being overpowered or to protect yourself or others from injury. Always with reasonable force!!
What does LEPRA 2002 s202 state?
That a police officer must show evidence that they are an officer (unless in uniform). his or her name and place of duty as well as the reason for the arrest.
What does the Evidence Act 1995 (NSW) s 139 (1)(c) state?
That you must caution a person that they do not have to do or say anything but anything they do say or do may be used as evidence in court. . Or else any statements will be deemed improperly obtained.
What does the Evidence Act 1995 (NSW) s 139 (1)(a)state?
That questioning someone who was under arrest at the for offence will be deemed as evidence that has been improperly obtained.
Criminal Procedure Regulation 2017 cl (9L) states what?
This statement made by me accurately sets out the evidence that I would be prepared, if necessary, to give in court as a witness. The statement is true to the best of my knowledge and belief and I make it knowing that, if it is tendered in evidence, I will be liable to prosecution if I have wilfully stated in it anything that I know to be false or do not believe to be true.
Procedural justice is based on what 4 central principles?
1) Voice
2) Neutrality
3) Respect
4) Trustworthiness
What is the I.P.E acronym for (LEPRA) s 202.
Inform the person of the reason for exercising the power
Provide name and place of duty
Evidence you are a police officer (unless in uniform)
What are the 4 central principles of procedural justice?
1) Voice
2) Neutrality
3) Respect
4) Trustworthiness
Liquor Act 2007 (NSW) s77 (8) states what?
A person who has been removed from the premises without reasonable excuse cannot
1) remain in the vicinity of the premises
2) re-enter the premises for at least 6 hours
