COURSE PACKET 2

Question 1

_______ is a major organizational unit of a
business which has
specific responsibilities and performs activities on a regular basis to enable the business to carry out its mission (the function refers to both the organizational
unit and the types of activities it performs

Answer 1

Business Function

Question 2

_____ is a set of
activities, which draw on one or more business functions to help carry out
the organization’s mission

Answer 2

Business Process

Question 3

• The top managers are the masterminds of all organizational policies.
• They
  are responsible for heading and putting forth the plans and ideas to ensure the
  welfare of the whole organization.
• Generally top officials like the chief executive officer, chief
  operating officer, president etc. constitute the top managers. It involves a lot of
  workload and commitment towards the organization.

Answer 3

Top Management

Question 4

• The main task of middle managers is to carry out plans which are a
  brainchild of top managers.
• Additionally, they are responsible for extracting
  work productivity out of first-line managers.
• This means that middle managers
  are subordinate to top managers and superior to first-line managers. Division
  heads, plant superintendents and operations managers qualify as middle
  managers.

Answer 4

MIddle Management

Question 5

_______ are at the bottom of the hierarchy. However, they
rights are important for a firm root of the management system. This is because
they directly interact with the workforce. Their job is to supervise the workforce
and communicate the objective

Answer 5

SUpervisory or Operational Management

Question 6

it is the most important asset in the business. The heart of an
organization lies on its people.HR Department is responsible for recruiting the
right people with the required skills, qualifications and experience, is
responsible for determining the salaries of different positions in the company
and is also involved in training the company’s employees for their development.

Answer 6

Human Resource

Question 7

Promotional activities and advertising are the best ways to
communicate with your target for them to be able to know the company
products and services. Effective marketing and promotional activities
will drive long-term success, profitability and growth in market shares.
This department is responsible for promoting the business to generate
sales and help the company grow. Its function involves creating various
marketing strategy and planning promotional campaigns. They are also responsible for monitoring competitor’s activities

Answer 7

Marketing/Promotion

Question 8

In every business, ______ play the biggest role in any organization’s success. ________ is responsible for
generating revenue. The ________ is tasked to ensure that the
sale of products and services result in profit. The ________
coordinates with the marketing department in terms of brand-
awareness, product-lunching and more. _____ need to develop ways on
how to sell the product to their target users/customers.

Answer 8

Sales

Question 9

_____ is responsible for the receiving orders
and delivering orders to the customer at the right place, at the right time.
If goods are not suitable for the distribution channel, expenses involve
in the distribution will be wasted.

Answer 9

Distribution

Question 10

_______is responsible for interacting
with customers regarding enquiries, complaints and orders. It also
includes having a help desk/reception and contact centers.

Answer 10

Customer Service Support

Question 11

____ is concerned in manufacturing the
products, where input(raw materials) are made into finished output
through a series of production processes. This department’s function is to
ensure that the raw materials are made into finished product effectively
and efficiently and in good quality. This department should also maintain the optimum inventory level.

Answer 11

Production

Question 12

is responsible for overseeing,
designing, controlling the process of production and redesigning
business operations in the production of good and/or services.

Answer 12

Operations

Question 13

responsible for the procurement
of raw materials, machineries, equipment and supplies. This
department ensures that the material are in right quantity, at the right
price, made available in the right from the right supplier.

Answer 13

Purchasing

Question 14

Responsible for accounting, auditing, planning and organizing the
company’s finances. They are also responsible in producing the company’s
financial statements.

Answer 14

Accounting and Finance

Question 15

the lifeblood of any business.

Answer 15

Cash flow

Question 16

is the backbone of the business.
The administrative and management department’s function is to handle
business planning, decision-making and financial review. This department links
with other department to ensure the smooth flow of information and operations.

Answer 16

Administrative/Management

Question 17

Computers, people, procedures, and software that
store, organize, and deliver information

Answer 17

Information System (IS)

Question 18

the management of the flow of goods and services
and includes all processes that transform raw materials into final products.

Answer 18

Supply Chain Management

Question 19

A set of activities, which draw on one or more business functions to help
carrying out the organization’s mission. The _______ often cuts across
organization and functional lines. It may involve multiple organizations and
business functions

Answer 19

Business Process

Question 20

An effectively and efficiently between and within functional areas leads
to more efficient business processes

Answer 20

Sharing data

Question 21

Systems in which functional areas share data in an organized way.

Gives the organization competitive advantages and helps in achieving
strategic goals, based on a special management ideology and using the latest
technologies, including a number of functional subsystems that cover all areas
of the company activities.

Answer 21

Integrated information systems