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Apple > Course 1 > Flashcards

Course 1 Flashcards

1
Q

What should you avoid doing with the iPad battery to prevent damage, overheating, and injury?

A

Don’t attempt to replace it yourself

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2
Q

What should you do if you receive a notification that the laser system on your iPad is disabled?

A

Have it repaired by Apple or an authorized service provider

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3
Q

How can you prevent possible hearing damage when using your iPad?

A

Do not listen at high volume levels for long periods

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4
Q

What components in the iPad may interfere with medical devices?

A

Magnets, components, and/or radios

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5
Q

What conditions must the iPad meet according to FCC rules?

A

Must not cause harmful interference and must accept any interference received

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6
Q

What does the symbol on your iPad mean regarding disposal?

A

It should be disposed of separately from household waste

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7
Q

What caution is given regarding lasers in the iPad?

A

Use other than as described in the user guide, repair, or disassembly may cause damage

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8
Q

How long is the warranty period for the iPad and its accessories?

A

One year from the date of original retail purchase

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9
Q

What guarantees do Australian consumers have under the Australian Consumer Law?

A

Guarantees for replacement, refund, and compensation for major failure

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10
Q

How do you turn on the Apple Watch?

A

Press and hold the button

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11
Q

What type of charger should you use to charge the Apple Watch, and how do you charge it?

A

Magnetic charger

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12
Q

Is the Apple Watch considered a medical device?

A

No, Apple Watch, its operating systems, and health sensors are not medical devices

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13
Q

What should you do with the lithium-ion battery in the Apple Watch when it needs servicing or recycling?

A

Contact Apple or an authorized service provider

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14
Q

What components of the Apple Watch may interfere with medical devices?

A

Magnets in the bands and magnetic charging accessories

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15
Q

How can you prevent possible hearing damage when using the Apple Watch?

A

Do not listen at high volume levels for long periods

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16
Q

What are the two conditions Apple Watch must meet according to FCC Rules and ISED Canada standards?

A

Must not cause harmful interference, must accept any interference received

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17
Q

How long is the warranty period for the Apple Watch and its accessories?

A

One year from the date of original retail purchase

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18
Q

What does the symbol on the Apple Watch mean regarding disposal?

A

Dispose of separately from household waste

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19
Q

What should you do with the lithium-ion battery in the Apple Watch when it needs servicing or recycling?

A

Contact Apple or an authorized service provider

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20
Q

What components of the Apple Watch may interfere with medical devices?

A

Magnets in some bands and magnetic charging accessories

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21
Q

How can you prevent possible hearing damage when using the Apple Watch?

A

Do not listen at high volume levels for long periods

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22
Q

How long is the warranty period for the Apple Watch and its accessories?

A

One year from the date of original retail purchase

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23
Q

What guarantees do Australian consumers have under the Australian Consumer Law?

A

Replacement or refund for a major failure, compensation for other foreseeable loss or damage

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24
Q

What are the two conditions Apple Watch must meet according to FCC Rules and ISED Canada standards?

A

Must not cause harmful interference, must accept any interference received

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25
Q

What does Apple Inc. declare regarding the wireless device’s compliance with EU Directive 2014/53/EU and Radio Equipment Regulation 2017?

A

Compliance; Declaration of Conformity available at apple.com/euro/compliance

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26
Q

What does the symbol above the text mean regarding product and/or battery disposal?

A

Dispose of separately from household waste

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27
Q

Who should repair an iPhone battery to avoid damage, overheating, fire, or injury?

A

Trained technician

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28
Q

What components of the iPhone contain lasers, and what should you do if you receive a notification that the laser system is disabled?

A

Proximity sensor and TrueDepth camera system; have it repaired by Apple or an authorized service provider

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29
Q

How is the iPhone classified in terms of laser safety, and what caution is given?

A

Class 1 Laser product per IEC 60825-1 Ed. 3; Caution: Use other than as described in the user guide, repair, or disassembly may cause damage

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30
Q

How can you prevent possible hearing damage when using the iPhone?

A

Do not listen at high volume levels for long periods

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31
Q

What components in the iPhone may interfere with medical devices?

A

Magnets, components, and/or radios

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32
Q

What conditions must the iPhone meet according to FCC Rules and ISED Canada standards?

A

Must not cause harmful interference, must accept any interference received

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33
Q

How long is the warranty period for the iPhone and its accessories?

A

One year from the date of original retail purchase

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34
Q

Why should you not attempt to replace the remote battery yourself?

A

It may cause overheating, fire, and injury

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35
Q

How should the lithium-ion battery in the Apple TV remote be serviced or recycled?

A

By Apple or an authorized service provider, and must be recycled or disposed of separately

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36
Q

What are the two conditions Apple TV must meet according to FCC Rules and ISED Canada standards?

A

Must not cause harmful interference, must accept any interference received

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37
Q

How does Apple TV contribute to energy efficiency according to ENERGY STAR guidelines?

A

By reducing energy consumption

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38
Q

In which frequency range is Apple TV restricted to indoor use, and in which countries does this restriction apply?

A

5150 to 5350 MHz frequency range; specified countries

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39
Q

What does the symbol above mean regarding product and/or battery disposal, and where should you take the product at the end of its life?

A

Dispose of separately from household waste; take it to a collection point designated by local authorities

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40
Q

How long is the warranty period for Apple TV and its accessories, and what does the warranty cover?

A

One year from the date of original retail purchase; defects in materials and workmanship

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41
Q

How do consumer protection laws and regulations affect the benefits conferred by the plan?

A

The benefits are in addition to all rights and remedies provided under consumer protection laws.

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42
Q

What documents govern the services provided by Apple under the plans?

A

The Plan includes the terms in this document, your Plan Confirmation, and the original sales receipt for your Plan.

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43
Q

Are the benefits under this Plan additional to other rights such as applicable laws, the manufacturer’s hardware warranty, and complimentary technical support?

A

Yes, they are additional

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44
Q

Do the terms of the Plan apply the same way for both Fixed-Term Plans and Monthly Plans?

A

Yes, except where otherwise noted

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45
Q

Who can pay for your Plan, and what is such a entity referred to as?

A

Your Plan may be paid by you or a third party, which is called a “Plan Payment Provider.”

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46
Q

What devices are covered under the Plan, and what is collectively referred to as the “Covered Equipment”?

A

Covered Equipment includes Apple TV, Apple Watch, HomePod, iPad, iPhone, iPod, Apple- or Beats-branded headphones, and accessories inside the original packaging.

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47
Q

When does the coverage under the Plan begin?

A

When the Plan is purchased or when the Covered Device is shipped, with adjustments for shipping times.

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48
Q

What is the duration of the Plan coverage, and where can you find the specified Plan Term?

A

It continues through the date specified in your Plan Confirmation, and the duration is known as the “Plan Term.

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49
Q

How does the renewal process work for Monthly Plans, and how can you cancel them?

A

Monthly Plans automatically renew every month unless canceled, and you can cancel them

50
Q

Is your consent required for the automatic renewal of Monthly Plans, and when is it captured?

A

Yes, your express and affirmative consent is required and captured as part of the sales process for recurring AppleCare+ plans

51
Q

What is the pricing for each renewal of Monthly Plans, and when is the original plan purchase price used?

A

Each renewal will be at the original plan purchase price unless notified in advance of a price change.

52
Q

Is Apple obligated to renew Fixed-Term Plans, and who determines the price and terms if offered?

A

Apple is not obligated to renew Fixed-Term Plans, and if offered, Apple determines the price and terms.

53
Q

What payment source is used for Monthly Plans and Fixed-Term Plans paid in installments, and when is it charged?

A

The credit card, debit card, or other authorized payment source is used, and it’s automatically charged in advance of each renewal or installment period.

54
Q

What happens if your Payment Source cannot be charged on time, and does Apple have the right to accept late payment?

A

Plan coverage will cease if the payment is not made on time, and Apple has the right to accept late payment at its discretion.

55
Q

For Monthly Plans subject to a price change, when will you be notified, and where can you find the original Plan price?

A

You will be notified in advance of any price increase, and the original Plan price can be found on the original sales receipt or through a Reseller.

56
Q

When can you submit a valid claim for hardware service, and what issues are covered?

A

During the Plan Term for defects in materials, workmanship, or if the battery capacity falls below 80% of its original specifications.

57
Q

What are the options for hardware service, and how does Apple handle defects in Covered Equipment?

A

Apple will either repair the defect at no charge using new or genuine Apple parts, or exchange the Covered Equipment with a replacement product.

58
Q

What features can you expect in a replacement product, and what happens to the original product in case of an exchange?

A

Replacement products will have the same or substantially similar features, and if Apple exchanges the Covered Equipment, the original product becomes Apple’s property.

59
Q

Can Apple use service parts sourced from a different country, and what country may these parts come from?

A

Yes, Apple may use parts sourced from a country different from the original.

60
Q

When can you submit a valid claim for ADH service, and what events does ADH cover?

A

During the Plan Term for unexpected and unintentional external events such as drops and liquid contact.

61
Q

What are the options for ADH service, and how are they handled?

A

Apple will repair the defect or exchange the Covered Device with a replacement product, subject to a service fee.

62
Q

How many Service Events are you eligible for, and until when can you receive them?

A

You are eligible for unlimited Service Events while the Plan is active, up to the date of cancellation or termination.

63
Q

What happens if you request service for ADH after the Plan has been cancelled or terminated?

A

Requests for Service Events after Plan cancellation or termination are not covered by the Plan

64
Q

What does ADH Service cover for iPad Input Devices?

A

ADH Service for an iPad Input Device counts as a separate Service Event from ADH Service for the iPad, even if both are damaged simultaneously.

65
Q

What are the requirements for iPhone Screen-Only or Back Glass-Only Damage Service?

A

The Covered Device must have no additional damage beyond either screen-only or back glass-only. This service is not available for iPhone SE and models released prior to iPhone 12.

66
Q

When does Other Accidental Damage apply to iPhone?

A

Other Accidental Damage applies to Covered Devices with additional damage beyond screen or back glass damage, such as a bent or dented enclosure.

67
Q

What happens if you use Express Replacement Service (ERS) for limited damage?

A

If using ERS for an iPhone with limited damage, the Service Event will be charged as iPhone Other Accidental Damage.

68
Q

What does Apple Technical Support cover during the Plan Term?

A

Apple Technical Support provides priority access to telephone and web-based technical assistance for Covered Equipment, including installation, configuration, troubleshooting, and recovery (excluding data recovery).

69
Q

When does Technical Support commence, and what does it include?

A

Technical Support begins after the complimentary technical support provided by Apple expires, starting from the date of Covered Equipment purchase. It includes assistance with the then-current software version and the prior Major Release.

70
Q

What does Apple Technical Support specifically cover?

A

Apple Technical Support is limited to Covered Equipment, the Apple-branded Operating System, Apple- or Beats-branded software applications, and connectivity issues with compatible devices. Exclusions apply, as described in the terms.

71
Q

What circumstances are not covered by Hardware Services and ADH Services?

A

Not covered are normal wear and tear, cosmetic damage not affecting functionality, preventative maintenance, loss or theft, damage due to reckless or intentional conduct, and damages caused by non-Covered Equipment.

72
Q

In what situations will Apple not provide Technical Support?

A

Apple will not provide Technical Support for server-based OS and Consumer Software use, issues resolvable by upgrading software, third-party products, or issues unrelated to Consumer Software or Covered Equipment connectivity.

73
Q

What is excluded from Technical Support coverage?

A

Excluded from coverage are losses, damages, or manipulations of electronic hardware, software, or data within Covered Equipment caused by unauthorized access, denial of service attacks, or transmission of malicious code.

74
Q

How can service or Technical Support be obtained during the Plan Term?

A

You can obtain service or Technical Support by calling Apple or accessing support.apple.com. The Plan Agreement Number or Covered Device serial number, Plan Confirmation, and original sales receipt are required.

75
Q

What are the service options provided by Apple for hardware services?

A

Apple offers several service options, including:
(a) Carry-in service: Available at Apple-owned retail stores or Apple Authorized Service Providers.
(b) Mail-in service: Apple provides prepaid waybills for shipping Covered Equipment to an Apple repair service site.
(c) Express Replacement Service (ERS) or do-it-yourself (DIY) parts service: ERS is available for certain Covered Equipment, and DIY parts service allows you to service your own equipment.
(d) Onsite service: Available for certain Covered Devices depending on service location availability.

76
Q

What is the process for carry-in service and mail-in service?

A

For carry-in service, return Covered Equipment to an Apple store or AASP. For mail-in service, Apple provides prepaid waybills, and once service is complete, the Covered Equipment is returned to you.

77
Q

What is Express Replacement Service (ERS) and DIY parts service, and how does it work?

A

ERS is available for certain Covered Equipment, excluding iPod and iPhone Screen-Only or Back Glass-Only Damage. DIY parts service allows you to service your own Covered Equipment, with return requirements and credit card authorization for security.

78
Q

Is onsite service available, and how does it work?

A

Onsite service is available for certain Covered Devices based on service location availability. Eligibility and appointments can be verified

79
Q

Can Apple change the method of repair or replacement service?

A

Yes, Apple reserves the right to change the method of repair or replacement service, and the eligibility of Covered Equipment for a specific service method.

80
Q

Are service options limited to the country where service is requested?

A

Yes, service options are limited to the country where service is requested. Parts availability, response times, and service options may vary.

81
Q

What responsibilities apply if seeking service in a country other than the country of purchase?

A

If seeking service in a different country, you may be responsible for shipping and handling charges. Compliance with import/export laws, customs duties, V.A.T., and associated taxes is required. Apple may repair or exchange products with comparable ones complying with local standards.

82
Q

What are the responsibilities of the customer to receive service or support under the Plan?

A

To receive service or support, customers must:
(i) Provide the Plan Agreement Number and a copy of the Plan’s original proof of purchase.
(ii) Provide information about the symptoms and causes of issues with the Covered Equipment.
(iii) Respond to requests for information needed for diagnosis or service.
(iv) Follow instructions given by Apple.
(v) Update software to currently published releases before seeking service.
(vi) Back up software and data residing on the Covered Equipment.

83
Q

What happens to the contents of the Covered Equipment during hardware service?

A

During hardware service, Apple will delete the contents of the Covered Equipment and reformat the storage media. Apple will return the Covered Equipment or provide a replacement with the original configuration, subject to applicable updates. OS updates may be installed, preventing the Covered Equipment from reverting to an earlier version, and third-party applications may be affected.

84
Q

What is Apple’s liability limit under the Plan?

A

To the maximum extent permitted by applicable law, Apple’s liability, along with its employees and agents, will not exceed the original price paid for the Plan. Apple is not liable for indirect or consequential damages, including data recovery costs, loss of business, profits, revenue, or anticipated savings.

85
Q

What warranties are provided by Apple regarding repair or replacement of the Covered Equipment?

A

Apple does not warrant that it can repair or replace the Covered Equipment without risk to or loss of programs or data, maintain data confidentiality, or ensure uninterrupted or error-free operation. The benefits conferred by the Plan are in addition to any rights and remedies provided under consumer laws and regulations.

86
Q

What is the maximum liability of Apple under the Plan in accordance with applicable laws?

A

To the extent that liability under consumer laws and regulations may be limited, Apple’s liability is limited, at its sole option, to replacement or repair of the Covered Equipment or supply of the service. Some states or provinces may not allow the exclusion or limitation of incidental or consequential damages.

87
Q

How do the benefits conferred by the Plan relate to consumer laws and regulations?

A

The benefits provided by the Plan are in addition to any rights and remedies offered under consumer laws and regulations. Apple’s liability is limited as permitted by applicable laws, and if such liability is limited, it is at Apple’s sole option to replace or repair the Covered Equipment or supply the service.

88
Q

How can I cancel the AppleCare+ Plan and what are the options for cancellation?

A

You can cancel the AppleCare+ Plan at any time for any reason.

89
Q

What are Apple’s cancellation rights and under what circumstances can they cancel the Plan?

A

Apple can cancel the Plan for nonpayment, fraud, material misrepresentation, or unavailability of service parts with 60 days’ notice. A pro-rata refund for the unexpired term will be provided if canceled due to service parts’ unavailability, based on local laws.

90
Q

How does trade-in affect Monthly Plans, and when is it considered an intent to cancel?

A

If you trade-in your Covered Equipment as part of an Apple authorized trade-in program, it is considered an expression of your intent to cancel the Monthly Plan, and the Plan will be canceled.

91
Q

What happens to Apple’s obligations under the Plan upon cancellation?

A

Upon the effective date of cancellation, Apple’s future obligations under the Plan to you are fully extinguished.

92
Q

How can I transfer a Fixed-Term AppleCare+ Plan to another party, and what are the conditions for transfer?

A

For Fixed-Term Plans only, you can make a one-time permanent transfer of all your rights under the Plan to another party. Conditions for transfer include:
(i) Transferring the original proof of purchase, Plan Confirmation, printed materials, and the service contract to the other party.
(ii) Notifying Apple of the transfer through support.apple.com/HT202712.
(iii) The other party accepting the terms of the service contract.

93
Q

Can Monthly Plans be transferred to another party?

A

No, Monthly Plans cannot be transferred.

94
Q

How can I cancel my Plan if I disagree with revised Plan terms and conditions?

A

If Apple revises Plan terms and conditions, including price and service fees, you can cancel the Plan without penalty by providing notice within sixty (60) days. Failure to cancel within the Notice Period implies consent to the revised terms.

95
Q

What happens if Apple adopts a revision that broadens coverage without additional cost?

A

If a revision broadens coverage without additional cost, it immediately applies to the Plan.

96
Q

What are the general terms and conditions of the AppleCare+ Plan?

A

General terms include:
(a) Apple may subcontract or assign obligations but remains obligated to you.
(b) Apple is not responsible for failures or delays due to events outside its reasonable control.
(c) Preventative maintenance is not required for service.
(d) The Plan is valid in the United States, and persons below the age of majority may not purchase it.
(e) Calls between you and Apple may be recorded for quality monitoring.
(f) Information disclosed is not confidential; Apple may collect and process data on your behalf.
(g) Security measures protect data against unauthorized access.
(h) Apple uses, processes, transfers, and protects information per the Apple Customer Privacy Policy.
(i) Plan terms prevail over conflicting terms in other documents.
(j) Apple is not obligated to renew Fixed-Term Plans; if offered, terms and pricing are determined by Apple.
(k) No informal dispute settlement process is available.
(l) “Apple” refers to AppleCare Service Company, Inc., and “Beats” refers to Beats Electronics LLC.
(m) The Administrator is Apple Inc., responsible for Plan administration and claim processing.
(n) Laws of the State of California govern Plans in the U.S., except where prohibited by law.
(o) Support services under this Plan may be available in English only.

97
Q

What are the variations in terms for the AppleCare+ Plan based on specific U.S. states?

A

The terms may vary for residents of Alabama, Arkansas, California, Colorado, Hawaii, Maine, Maryland, Massachusetts, Minnesota, Missouri, New Jersey, New Mexico, Nevada, New York, South Carolina, Texas, Washington, and Wyoming. The variations include differences in pricing and specific conditions for residents of certain states.

98
Q

What is the penalty payment provision for Wyoming residents if Apple fails to refund the purchase price within the specified time period after Plan cancellation?

A

If Apple fails to refund the purchase price within the specified time period after Plan cancellation, Wyoming residents are entitled to a penalty payment of ten percent (10%) per month for the unpaid amount due and owing.

99
Q

What are the terms for Plan cancellation refunds for residents of California, New York, Missouri, and Washington?

A

Apple will provide a refund within thirty (30) days for residents of California, New York, Missouri, and Washington.

100
Q

How are Plan cancellation refunds handled for residents of Alabama, Arkansas, Colorado, Hawaii, Maine, Maryland, Massachusetts, Minnesota, Nevada, New Jersey, South Carolina, Texas, and Wyoming?

A

Apple will provide a refund within forty-five (45) days for residents of Alabama, Arkansas, Colorado, Hawaii, Maine, Maryland, Massachusetts, Minnesota, Nevada, New Jersey, South Carolina, Texas, and Wyoming.

101
Q

What is the refund timeline for residents of New Mexico if they cancel the Plan?

A

Apple will provide a refund within sixty (60) days for residents of New Mexico if they cancel the Plan.

102
Q

What are the terms for Plan cancellation refunds for California residents within thirty (30) days of Plan receipt?

A

If a California resident cancels the Plan within thirty (30) days of Plan receipt, they will receive a full refund less the value of any service provided under the Plan.

103
Q

What laws govern the AppleCare+ Plan for residents of the State of Florida?

A

The laws of the State of Florida govern the AppleCare+ Plan for residents of Florida, and the rate charged for the Plan is not subject to regulation by the Florida Office of Insurance Regulation.

104
Q

What happens to the effective period of the service contract for Michigan residents if there is a strike or work stoppage at the company’s place of business?

A

If there is a strike or work stoppage at the company’s place of business, the effective period of the service contract for Michigan residents shall be extended for the period of the strike or work stoppage.

105
Q

What exclusions apply to Nevada residents under Section 4.1(g) of the AppleCare+ Plan?

A

Section 4.1(g) excludes coverage for repair of any damage to the Covered Equipment caused by use with a third-party component or product that does not meet the Apple Product’s specifications, or arising from service (including upgrades and expansions) performed by anyone who is not a representative of Apple or an Apple Authorized Service Provider (“AASP”). This exclusion does not impact any available coverage unrelated to the unauthorized component(s) or service.

106
Q

Under what conditions can the provider cancel the AppleCare+ Plan before the expiration of the agreed term or one year after the effective date of the Plan?

A

The provider cannot cancel a Plan that has been in effect for at least seventy (70) days before the expiration of the agreed term or one year after the effective date of the Plan, whichever occurs first, except for the following grounds:
Failure by the holder to pay an amount due.
Conviction of the holder of a crime, resulting in an increase in the service required.
Discovery of fraud or material misrepresentation by the holder.
Discovery of an act or omission by the holder, violating any condition of the Plan, which occurred after the effective date of the Plan.
A material change in the nature or extent of the required service or repair after the effective date of the Plan.

107
Q

What is the notice period for the cancellation of a service contract, and under what conditions will the cancellation become effective?

A

No cancellation of a service contract will become effective until at least fifteen (15) days after the notice of cancellation is mailed to the holder. If the holder has not made a claim and returns the contract within specified time frames, the contract shall be void, and a refund will be provided.

108
Q

What are the terms for refunding the purchase price to Nevada consumers if Apple cancels the Plan?

A

If Apple cancels the Plan, Apple shall refund to Nevada consumers the portion of the purchase price that is unearned. Apple may deduct any outstanding balance on the account from the amount of the purchase price that is unearned.

109
Q

What is the refund policy for Nevada residents who are the original purchasers of the Plan and request its cancellation?

A

A Nevada resident who is the original purchaser of the Plan, requesting its cancellation, shall receive a refund of the portion of the Plan’s purchase price that is unearned. If the cancellation occurs after the first thirty (30) days of the Plan term, Apple will not impose a cancellation fee or deduct the value of any service provided.

110
Q

How is the handling of claims affected for residents of Ohio who purchased the Plan?

A

Although the service contract is not an insurance policy, the obligations for claims under Plans sold in Ohio are insured by Illinois National Insurance Co. If Apple fails to provide service pursuant to a claim sixty (60) days after receiving the claim, residents are entitled to make a direct claim against the insurance company.

111
Q

How can residents of Oregon who are not satisfied with the handling of their claim contact the relevant department?

A

Residents of Oregon, not satisfied with the handling of their claim, may contact the Oregon Department of Consumer and Business Services, Division of Financial Regulation, Consumer Advocacy Section, via mail, telephone, or email.

112
Q

What is the extension of the Plan Term for Tennessee residents who purchased the Plan?

A

The Plan Term for Tennessee residents shall be extended by the number of days they are deprived of the use of the product because the product is in repair, plus two (2) additional workdays.

113
Q

What are the conditions under which the provider may cancel the Plan with no prior notice for Texas residents?

A

The provider may cancel the Plan with no prior notice for non-payment, misrepresentation, or a substantial breach of a duty by the holder relating to the Covered Equipment or its use.

114
Q

What is the contact information for South Carolina residents to address any unresolved complaints or Plan regulation questions?

A

South Carolina residents can address any unresolved complaints or Plan regulation questions to the South Carolina Department of Insurance.

115
Q

What is the procedure for Virginia residents if any promise made in the contract has been denied or has not been honored within sixty (60) days after their request?

A

Virginia residents may contact the Virginia Department of Agriculture and Consumer Services, Office of Charitable and Regulatory Programs, to file a complaint if any promise made in the contract has been denied or has not been honored within sixty (60) days after their request.

116
Q

What is the meaning of “Data” as referred to in Section 12(f) of the General Terms section?

A

“Data” refers to data provided to Apple as part of the service contract. It does not mean data stored on a Mac device or accessory.

117
Q

What is the refund policy for canceling the Plan within thirty (30) days of purchase or receipt of Terms and Conditions, and what is the refund process for canceling after thirty (30) days?

A

If you cancel the Plan within thirty (30) days of your Plan’s purchase or receipt of the Terms and Conditions, whichever occurs later, you will receive a full refund. If you cancel the Plan more than thirty (30) days after your receipt of the Plan, you will receive a pro-rata refund of the original purchase price based on the percentage of the unexpired Plan Term. No deduction shall be made from the refund for the cost of any service received. Apple will only cancel the Plan for failure to pay the purchase price.

118
Q

What is the refund process if Apple cancels the Plan for Wyoming residents, and is prior notice provided?

A

If Apple cancels the Plan for Wyoming residents, Apple will mail a written notice of the cancellation to the last known address contained in Apple’s records at least ten (10) days prior to the date when the cancellation will take effect. The notice will include the date of cancellation and the reasons for it. Apple is not obligated to provide prior notice if cancellation is due to nonpayment, material misrepresentation, a substantial breach of your duties under the Plan, or a substantial breach of your duties relating to the Covered Equipment or its use.

119
Q

How are disputes under this Plan settled for Wyoming residents?

A

Disputes that arise under this Plan for Wyoming residents may be settled in accordance with the Wyoming Arbitration Act.

120
Q

What are the telephone numbers for seeking service under this Plan in the United States, and are toll-free numbers available in all countries?

A

To seek service under this Plan in the United States, you can call 800-APL-CARE (800-275-2273). However, telephone numbers and hours of operation may vary and are subject to change. The most up-to-date local and international contact information can be found at support.apple.com/en-us/HT201232. Toll-free numbers are not available in all countries.

121
Q
A

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