Cours 1

Question 1

What stands between input and output?

Answer 1

The transformation process.

Question 2

What are the components of transformation?

Answer 2

• Demand forecasting
• Strategic decisions
• Tactical decisions
• Improvement of work systems

Question 3

What are the components of strategic decisions?

Answer 3

• Product-process mix
• Facility layout
• capacity management
• Quality management

Question 4

What are the components of tactical decisions?

Answer 4

• Inventory management
• Aggregate production planning (APP)
• Master production scheduling (MPS)
• Material requirements planning (MRP)
• Purchasing

Question 5

What are the 6 strategic attributes?

Answer 5

Volume, lead time, cost, quality, flexibility, and variety.

Question 6

Give examples of inputs.

Answer 6

• Raw materials
• Parts
• Components
• Supplies

Question 7

Give examples of resources.

Answer 7

• Labour
• tools
• Equipment
• Energy

Question 8

What are outputs?

Answer 8

They are finished goods with value added.

Question 9

What are goods?

Answer 9

• They are tangible products.
• They are consistent and measurable product specifications.
• Their production is usually separate from consumption.
• They can be kept in stock
• They have low customer interaction.

Question 10

What are services?

Answer 10

• They are intangible products.
• They are inconsistent product definitions.
• They cannot be kept in stock.
• They are produced and consumed at the same time.
• Customer usually participates in the production, so high customer interaction.

Question 11

How do you evaluate the external environment?

Answer 11

Using the PESTEL method.

Question 12

What are the 3 levels of operation management? Give their meaning.

Answer 12

• Strategic level: system design
• Tactical level: system operation
• Operational level: daily operation

Question 13

Describe the 3 parts of the system planning.

Answer 13

Manage:
- Inventory management.
- Purchasing and logistics management.
Plan:
- Aggregate planning.
- Master production scheduling.
- Material requirements planning.
Control:
- Quality control.

Question 14

Describe the operational level (system of execution).

Answer 14

The goal is to ensure the day-to-day functions by:
- Implementation of the plans.
- Allocation of tasks and resources
- Task execution and controle
- Management of unforeseen events.

Question 15

What are the 3 main components of operations management today?

Answer 15

• Supply chain integration
• Sustainability
• Lean management

Question 16

What are the 3 components of supply chain integration?

Answer 16

• Information
• Materials
• Money

Question 17

How can operations management be part of the sustainability of a company?

Answer 17

By product design:
- Eco-conception.
- Life cycle analysis.
By process design:
- Add-ons or fundamental changes to the processes.
It can also be with logistics (network optimization),
purchase management (waste management) or even quality management (ISO 9001).

Question 18

What are the 2 aspects of lean management?

Answer 18

• Continuous improvement.
• Respect for people.